Charles Church Stafford reviews

★★★★★ 5/5

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Outstanding aftercare from Sean, Assistant Site Manager

We purchased our home at Horton's Keep, Burleyfields, Stafford, approximately 18 months ago and have been very happy with it. Construction has since been completed, and the site team has moved on, yet today Sean, the Assistant Site Manager, visited from his current site solely to check that residents were satisfied. This level of aftercare reflects a genuine commitment to customer service. We would recommend Charles Church without hesitation.

Marcelo · 22 May 2026

★★★★★ 5/5

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Festival Park

My wife and I have had the most pleasant experience buying a house at Festival Park. As first time buyers, there was a lot we didn't know and a lot to learn, but this experience has been filled with excitement. A very big shout out to Briana from the sales team. She was amazing throughout the process. She provided answers to our never ending questions with so much diligence and patience. What was most amazing was how she would identify something that was missed or not done according to standard specifications (which we wouldn't have identified) and ensured it was corrected. Thank you so much Briana!! It was an absolute pleasure having you in this process.We have gradually settled in now, and so far, we are very pleased with our purchase. The site team has been fantastic. Snagging issues are addressed and the site team is always happy to help out how ever they can. Joe the site manager has been fantastic. What a gentle man he is. He is just one call or message away, and he is always ready to provide solutions to any issues.Our only worry at the moment is the dust and noise from the ongoing works around the site. It would be great If there was another road the construction vehicles could use to access the site.

Obi · 14 August 2024

★★★★★ 5/5

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Clair was very helpful when choosing my…

Clair was very helpful when choosing my property. Very friendly and an excellent service all round. Great development and really excited about moving in.

Matt · 23 April 2026

★★★★★ 1/5

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Charles Church Durham were horrendous…

Charles Church Durham were horrendous to deal with, completely miss sold us our home, sketchy plans and constant changes without communicating these. Loads of standard features of the home missed. Site managers with no idea of what is standard in the homes they are building. Botched repairs done by contractors. Just don’t waste your time it’s not worth, you get the same low quality persimmon home with a different name on it, don’t bother save yourself hassle and go to a real builder.

MW · 8 August 2024

★★★★★ 5/5

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Festival Park

I am very pleased with my house and I would like to thank Joe Wahba and his team for all their help in sorting some of the issues that I had when I first moved in. He is a very efficient man and always there to help. I did have issues with my electrical system however over the Christmas period and felt very let down by Persimmon. I called their emergency services number on many occasions during that time, and up till now I still haven’t heard from them. I had to call an emergency electrician to get things safe, and Persimmon didn’t even offer to pay the invoice. I feel that I was initially pressurised by the sales team to sell my house within 4 weeks, which was unnecessary as my house wasn’t ready for a further 4 months. It will be so nice living here once the building works are completed.

Carol · 16 July 2024

★★★★★ 4/5

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Purchasing at Harlands Park

The experience with the team at the Harlands Park development was excellent from the reservation through to completion. Making the process simple to understand throughout and regular updates. Couldn’t fault the sales and site manager Fran and Steve. My improvement would be the recommend solicitors my personal opinion is they were unresponsive, unclear and caused many delays and complications to the process putting a real negative feel around purchasing our first home. I would never recommend Thrackray Williams solicitors to anyone.Thanks again for Charles Church team

Dan · 15 July 2024

★★★★★ 2/5

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Bumpy road

The journey with Charles Church started well, they were proactive and we got a good deal.There were many things we agreed verbally but we did not get all in writing (rookie mistake) and those which we did not get in writing we did not get at the end, so no particularly happy with Charles Church sales management eventhough the good deal.The house infrastructure was done 2 months before completion or even longer but they started working on the kitchen, flooring, bathrooms 2 weeks prior contract exchange, then, everything was done in a hurry 2 weeks before we got the keys, even the sales representative had serious doubts about if they will meet the deadline for completion. 5 days before the completion day we were told turf was out of the deal and they could not fit it because it was already too late.We decided to hire a professional snag surveyor before moving in (no real snag check was carried out by Charles Church that we are aware of (we have not received any document about this)). Our professional snag survey report, was sent to customer care and the site manager.Site manager has done a good job at the moment, managing to send different people to fix many things during the las few days. There are still significant matters flagged on the snag survey, out of NHBC tolerance that need to be addressed (ground floor leveling, heigh of air bricks...) We are aware of site manager is trying to get the relevant contractors in, to get it fixed and we hope it happens soon.I hope it helps

Carlos · 12 July 2024

★★★★★ 5/5

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Charles church wynyard has been amazing…

Charles church wynyard has been amazing especially Liz who went above and beyond to accommodate us. Although we did not purchase in the end ( multiple reasons not related to CC including not finding school places for 2 kids at the schools of our choice)' we are hoping to come back before the end of the year as soon as school confirms they have space for our two kids and if there still have part ex option. The estate looks great and depending of the house choice and stage of build they can offer part ex which is ideal if you want to avoid chains and have a big family which is our case. See you soon dream house. Ginette

Ginette · 6 July 2024

★★★★★ 5/5

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Chris went above and beyond to rectify…

Chris went above and beyond to rectify a fault and even went the extra mile to replace something he spotted while there.

Hayden · 21 April 2026

★★★★★ 5/5

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Property Good but made Excellent thanks to Site Manager Joe Wahba

I bought a Property from Charles Church and like most new builds now a days it comes with its problems.However, Charles Church has a secret weapon and a Guardian Angel looking over that business in the way of its Site Manager "Joe Wahba"Can do attitude, Customer focused, nothing is a problem, 24/7 support and problem-solving ideas from him, always goes the extra mile.You know, all the stuff we all wished we had in our business..........Joe is the type of individual I would want on my team.Well done Charles Church……………. Saved again by your Site ManagerBest wishesDC

Darren · 21 June 2024

★★★★★ 5/5

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Charles Church have the best staff and amazing buildings!

We visited the Charles Church site in Tewkesbury and spoke to the rep Jodie.Jodie was very pleasant, respectful and knowledgeable. having visited another newbuild site previously where we were brushed off as we had not yet sold our own property, Jodie was lovely! she welcomed us, was able to tell us what was in our price range and give us a tour of the available plot. Jodie was very knowledgeable about everything to do with the construction, the various finishes, the later phases of the development and any offers or deals that could be made available to us.We are seriously considering purchasing one of these homes that seemed to be come with far more than other newbuild sites and the customer service was second to none.Jodie should have a raise or be employee of the month because she was everything a front of house employee should be: Polite, respectful, not pushy in any way but striking just the right balance of personal friendliness and corporate line. we look forward to going back

Jacob · 14 June 2024

★★★★★ 1/5

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Sooo many issues...

Sooo many issues...First off the site team are all very friendly and are doing their best to solve the issues, but the quality of finishing is well below expectations, clearly rushed, as well as some more serious issues. There's the usual painting and cosmetic issues, but also failed damp proof membranes, mis-labelled switch's, exposed carpet, grippers, levels not to plan, visible plasterboard joints just about everywhere, rusty radiators etc.External is no better, chipped roof tiles, loose paving, wavey masonry, dented and chipped window / door frames and glass.This is not the full list and to be honest so far the house is perfectly habitable, which I know many new builds are not, but it's certainly not good.It would appear as though little care was taken during the build and review process, just to get the money in, now we are in with all our stuff I've no idea how they plan to rectify the issues...We shall see...

Mr · 28 May 2024

★★★★★ 5/5

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Door frame fixed - Charles Church Broadway

I had an issue with my door frame at the Charles Church Broadway site, and I’d like to thank Simon Webb for fixing it. He did an excellent job and had it sorted within an hour. Definitely the most helpful person I’ve dealt with!

Mustafa · 22 September 2025

★★★★★ 5/5

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Marine Point Persimmons

Reported an issue with Persimmons regarding my Rear Door which was rectified 3 times from the company who fit the Rear Doors and still wasnt fixed. Mark who works alongside Charles Church/Persimmons fixed the issue with no problems and even allowed us to try it out before he left and the door is now fixed! He even fitted a missing seal on our garage which we didnt notice. Thank you Mark!

Chloe · 14 October 2024

★★★★★ 5/5

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Very pleased with the purchase of our…

Very pleased with the purchase of our new home in Festival Park Charles Church. Build quality was really good, very very few minor things during snagging and was easily rectified. Site manager Joe is fantastic, really helpful and was always available, always checks on us if we are enjoying our new home, which we are. Customer care was also excellent and was really easy to get hold of. Really good team and I would recommend it to others.

Daryl · 18 June 2024

★★★★★ 4/5

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Recently purchased a Charles church…

Recently purchased a Charles church home. Paul the sales man is very helpful and can’t do enough for you. Always makes time for you even though he is busy. Site staff are very good and the house is lovely. Some snagging issues but these are being sorted out.

PB · 3 September 2026

★★★★★ 5/5

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High quality beautiful development

The house is well built, and all us if high quality. The mamaged area has a few open spaces, there are lots of old preserved trees, it’s really well arranged and looks very pleasant to the eye. The sales team and the customer care are very helpful and responsive. I had a snagging survey done and it came out very well. There are some things to fix - the work is being done and I get weekly updates on what will be done next and when. Speacial thanks to Amy and Joshua for making it a great experience!

Anna · 28 April 2024

★★★★★ 4/5

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Marius Barbulescu's efforts and abilities for our new build.

The sole reason I put four stars (and not less) is for Marius Barbulescu. We moved into Gilden Park in April last year, the company we bought from, Persimmon, have failed on numerous accounts and really let us down in the long run - missing appointments, false promises etc. Nonetheless, Marius has helped us with problems we contemplated going privately to fix, for example damp/wetness within shared walls, we had numerous call outs and people arguing that we were wrong until Marius pointed out specifics and actually found more. Our kitchen is riddled with problems which Marius assisted us to solve and get those accountable to do a joint visit to understand the severity of the problems. Marius has made a point to change our perspective on the company as he, and only he, has made such an effort expressing the problems to persons higher up - so much so that I actually began to recommend the company to neighbours. Secondly, Marius hasn't only pointed these problems out, but he himself came and corrected them, painting, refitting, giving advice and cost effective solutions - all except the kitchen (insurance) - but he made a point to get those responsible for the kitchen to do their part with a sense of urgency which I massively appreciate.I am aware that a team behind the scenes also assisted Marius in solving these problems, but this team would never have been made aware of these problems without Marius showing interest and making a point to express the extent of the problems within our new build home. For that, thank you Marius.

Jay · 16 April 2024

★★★★★ 5/5

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Dream Home!

We purchased an Oxford, and we absolutely LOVE IT!The plot:The living room, study and 3 of the five bedrooms look out onto a forest, and the house is tucked away at the end of a private drive. It couldn't be more tranquil.The house:The Oxford is unique in that it isn't your standard rectangle or square looking house; it's an 'L' shape, which gives it a lot of character! All the rooms are of a good size, and the master bedroom really is like no other: the Mother of All Bedrooms.The finishing touches:I don't know whether this applies to all of Charles Church's sites, but the wardrobe company is Gooding and the kitchen company is Symphony. Both have created a bespoke set of designs for the Oxford that I would strongly consider... we opted for wall-to-wall bespoke cupboards for the master bedroom and room two, as well as an integrated office setup for the study. These have been nothing short of fantastic. For carpets, I would strongly recommend the cloud 9 underlay as it makes the carpets so soft and premium. There are a range of carpets, tiles, LVTs to choose from and it took us a long while to make our mind up as the choices were very extensive.Snags:Based on what I have read online - the average number of snags in a new build is in the 150+ region... we hired a professional snagger and ours had 90. As I write this a good number of them have already been quickly rectified by Customer Care. On the point of Customer Care, there is an office contact as well as a deputy site manager on the ground who both coordinate any de-snagging that needs to be carried out. Both of them have been great, with very quick responses to emails/messages etc. It hasn't felt like they've stopped bothering after receiving the funds at all and even the sales advisor has asked she be kept in the loop with any de-snagging.The staff: everyone from the sales advisor to the site managers has been fantastic. It was evident that the site managers took a real pride in their job and the sales advisor noted down and carried out our finishing touches requests with careful precision.Points to improve:My only point is that some snags would need sorting out quicker than others.

E.U · 1 April 2024

★★★★★ 5/5

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Fantastic customer service from Melissa at Glan Y Coed

My partner and I were blown away with Melissa's customer service. Her friendly approach combined with impressive attention to detail helped us build up an understanding of the value of the homes at Glan Y Coed. With generous part exchange offers and brilliantly built homes, I would recommend Charles Church to a friend and, encourage them to deal with Melissa.

Niall · 28 May 2026

★★★★★ 4/5

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Our purchase of a house on Paddock Wood…

Our purchase of a house on Paddock Wood Mascalls Grange estate has been a long, drawn out process as the build was held up by bad weather which was frustrating but it now looks as if we will be able to move in in a few more weeks. Darren has been so helpful - regularly sending photos and updates on progress. He responds quickly to our queries and been sympathetic to our frustration about delays.Staff in the sales office have been helpful and friendly and, like Darren, always get back to us promptly after a query.It's been a long wait but staff at Charles Church have made it more bearable.We're now looking forward to moving into our new home.

Patricia · 21 March 2024

★★★★★ 3/5

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House is ok in Yatton Keynell lovely…

House is ok in Yatton Keynell lovely village location my only gripe is the fibrenest! Fibre Nest charge £47 per month for internet access only and give house owners no option for the choice to have this service cheaper or alternative. It is shocking that Charles church can be allowed to treat customers with the market control. They shouldn’t be allowed with this internet domination with extortionate charges is illegal and immoral. Avoid fibrenest if you can at all costs! It’s awful with drop out service and never ending problems our broadband has been down for 20hours now and still no update !

Mrs · 7 March 2024

★★★★★ 2/5

Trustpilot

Disorganised

They would not sign the first homes scheme the government website says is their responsibility for weeks, they told me the wrong service fees, I consistently had wrong postcodes on my mortgage information, I was allowed to pick my kitchen and then a week later told me other cabinets and a work surface had already been ordered. It just seemed generally disorganised.

Olivia · 5 May 2026

★★★★★ 5/5

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Share my appreciation…wow effect...

I would like to share my appreciation and acknowledge the efforts of two people who have truly gone above and beyond to help make our new house feel like the dream home we hoped for. Lukasz from the Mulberry Place local hyper‑care team, and Bruce, widely known as the Magic Man, have both provided exceptional service throughout the snagging process.

Mrs · 3 May 2026