Charles Church Stafford reviews

★★★★★ 5/5

Trustpilot

FANTASTIC EXPERIENCE BUYING OUR FIRST…

FANTASTIC EXPERIENCE BUYING OUR FIRST EVER HOME! We bought a home and moved in, in 7 weeks! Sharon & Joe, we cannot thank you enough for everything you have done! Sharon you have been absolutely incredible, you made our little family extremely happy, the buying process with you holding our hands and supporting us was incredible! Joe, you have been amazing from the day we moved in and any tiny little issues you have been there right away! We cannot thank you enough! Would definitely recommend Charles Church they have been so helpful, friendly and reassuring!

Lacy · 3 September 2026

★★★★★ 5/5

Trustpilot

Great experience

We have had a great experience so far with the team at the St. Michael’s Way site in Ryhope. The entire site team is responsive and professional. Special thanks to Chris Alexander for his fantastic oversight and for making sure all our queries are handled as soon as possible.

Jesbin · 22 April 2026

★★★★★ 4/5

Trustpilot

New build ready in a timely way with…

New build ready in a timely way with reasonable flexibility being in a chain. Too many changes leading up to final completion, first kitchen unit choice, followed by sanatory wear, then kitchen layout and finally choice of tiles but suitable alternatives. Good and helpful post moving customer service but let down by third party suppliers. Site Manager helpful and proactive. Standard of workmanship average to good but more or less as expected. No flexibility re build or layout.

Nicola · 1 September 2026

★★★★★ 1/5

Trustpilot

Disappointing After-Care

We purchased our home in Oakhurst Village nearly two years ago. While Customer Care Team was responsive during our first year, it’s been a nightmare in the second year. The service over the past four months has been deeply disappointing. Despite submitting a list of clear warranty issues, such as a leak, door lock problems, wall cracks, and lifting floor tiles, none of the issues has been fixed and our requests have been largely ignored. We have sent numerous follow-up emails, only to be completely ghosted. With our two-year maintenance period expiring in less than a month, it feels as though repairs are being deliberately delayed until the warranty ends. I strongly advise prospective buyers to consider this severe lack of long-term customer support before purchasing from this developer.

Kate · 14 August 2026

★★★★★ 5/5

Trustpilot

Excellent new home experience

Since moving in, I have been really happy with the house. It was exactly what I wanted and it was prepared to a very high standard. The quality of the home is excellent, and when I arrived, I was very pleased with everything. Throughout the process, our advisor and the team were genuinely helpful and attentive. They supported us, responded to our questions, and made the moving process as smooth as possible. The only negative point was that the move-in did not happen exactly on the date that was originally given, and the delay made the waiting period a little difficult. However, once I moved into the house, the quality of the home, the fact that it had been completed exactly as I wanted, and the excellent support I received completely made up for that. Overall, I am very happy with my experience and would give a 5-star rating.

Mrs · 4 August 2026

★★★★★ 5/5

Trustpilot

The Lodge Burbage

Diane at the lodge in Burbage has been amazing. Any questions we have she does not hesitate to help us. Diane has gone above and beyond for us. She is such a lovely lady and we cant wait to complete our house with her support.

Abbie · 2 May 2026

★★★★★ 5/5

Trustpilot

Cricketers Green

We’ve been really impressed with Stu the site manager and the way he has approached his role. His attitude feels genuinely caring, and it’s clear he takes pride- not just in the development itself but in the people who live on the estate. Stu is approachable, attentive, and always willing to listen, which makes a real difference as a resident.

Holly · 19 December 2025

★★★★★ 5/5

Google

We’ve now been in our Charles Church home for a year, and this long overdue review is specifically for the sales and customer care teams. Our sales advisor, Tom Bill, genuinely went above and beyond from the outset to ensure we secured our desired plot. He offered a very reasonable deal with incentives and never made us feel like just another commission. His approach was patient, personable and individual, importantly, he treated the process with the gravity it deserved. Buying a home is the most significant purchase most of us will ever make and he clearly understood that. We (me) were quite indecisive about finishing touches, and he actively remembered the options we were considering, sending photos from show homes and other plots when visiting different sites to help us decide. Tom kept in regular communication throughout the build, always providing updates in a professional, honest and solutions-focused way, which we really valued. The level of personal support he gave us was exemplary. To be transparent, we experienced a higher-than-expected number of snags after completion. None were structural, the house itself is sound, but some issues went beyond simple cosmetic touch-ups. It was frustrating at times. However, that said, we believe this was largely due to being one of the first homes completed on site, and that our experience was more of an anomaly than the norm. What really matters is how issues are handled, and in that respect, the customer care team were excellent and deserve recognition. Lynne Mincher was methodical and efficient in coordinating convenient visits and keeping everything organised. We’re particularly grateful to Gareth, Jon and Rich, the quality of their remedial work was faultless. The team didn’t shy away from problems, took ownership where things didn’t meet expectations, and made sure issues were properly resolved. Where appropriate, gestures were made to acknowledge the inconvenience, which we appreciated. Deputy Site Manager Sean also showed excellent customer service, checking in regularly and always being approachable and helpful. No new build journey is perfect, and ours did have some early challenges. However, a year on, we can honestly say it has been worth the process. We love our home, and the professionalism and accountability of the sales and customer care teams made that difference which is why this is a 5 star review from us.

Danielle · 17 March 2026

★★★★★ 5/5

Trustpilot

Site manager Ji, Jamie in Sales, legends the pair of them. Couldn’t recommend any more.

Site manager Ji, has been incredibly supportive and got very few issues sorted quickly. Top bloke and someone you need to look after, been communicative always available and has gone over and above what I would have expected. A far better experience than our previous new build house. Jamie in the sales office was absolutely amazing from first meeting and helped us secure the property we wanted, off plan and we couldn’t be happier with it.

Dominic · 31 July 2026

★★★★★ 5/5

Trustpilot

Happy Days

Moved in a week ago. We love the house. The team at Charles Church @ Cricketers Green Forton could not have been more helpful, approachable and supportive in helping us settle into our new home - and what a beautiful home it is. Can't recommend them highly enough. Thank you to Lauren, Mia, Stu and Rickie.

Richard · 22 December 2025

★★★★★ 5/5

Trustpilot

Great service

Great service, Laura was exceptionally helpful in the process and took the time to let us view the property even though it was very hot. Many thanks.

Mr · 2 August 2026

★★★★★ 5/5

Trustpilot

Frances Oribhabor at Persimmon’s…

Frances Oribhabor at Persimmon’s Customer Care Department for their Grange Paddocks site has been enormously helpful in responding to all my snagging queries. Frances is polite, professional, responds swiftly and is efficient in ensuring that all Customer Care queries directed to her are resolved swiftly and satisfactorily. She is a real asset to the company and I thank her for all her help.

B · 24 September 2025

★★★★★ 5/5

Trustpilot

Gina is fantastic and help me to choose…

Gina is fantastic and help me to choose my new build She is 5 star and nothing is too much trouble

Ms · 22 August 2026

★★★★★ 3/5

Trustpilot

We are really disappointed

We are really disappointed with the treatment since moving in. We got rushed in to an incomplete home, promised that things will be sorted and resolved after we have moved in. We are still experiencing problems and a list of problems which we have been left with. Customer care and after care has been shocking. The quality of the build isn’t bad but be careful when looking around a home before buying as the after care is shocking! I would not recommend to anyone potentially wanting to buy. The list of problems has been mind blowing and the care we have received has been rude and not helpful. Also they come to fix a problem and leave it worse than before! Awful, absolutely shocking..

Rebecca · 1 June 2026

★★★★★ 5/5

Trustpilot

The experience start to finish has been great

The experience start to finish has been made really strait forward and easy to deal with. At the start we had a good tour and learnt a lot of great tips about our new property. Once we exchanged we had an amazing walk through. At this point we met Tom, really nice man polite and understanding. He answered any questions we had and gave us time to find a couple snags. even stayed late for us. Two days later we got the keys where we met a sales gentleman (I’ve forgotten his name sorry but he was great) and Erin. They walk us through again and Erin showed that almost all the snags from 2 days ago had been sorted ( not that they were anything bad just little bits). 3 days after we moved in Tom came back for a visit to see how we where settling in and if he could help in anyway. This was really helpful as first time buyers it had been overwhelming. Tom gave us Erin’s number and said any issues please don’t hesitate to contact him. Erin from that point right up to now has been great. Any issue no matter how small he has sorted as quick as possible and with great communication. All in everyone we have spoken to or dealt with has been polite and understanding.

Vinnie · 28 May 2026

★★★★★ 5/5

Trustpilot

Massive thank you to Kayleigh and Ellie…

Massive thank you to Kayleigh and Ellie for their support throughout the whole process of selling our house to buying our new home. Amazing communication, always there to answer any queries we had and were always very reassuring. Cannot thank Charles Church, but mainly Kayleigh and Ellie, enough.

R · 21 December 2025

★★★★★ 5/5

Trustpilot

Jenette is fantastic

Jenette is fantastic. Really helpful and so friendly.

Beth · 11 October 2026

★★★★★ 5/5

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We recently purchased a home from…

We recently purchased a home from Charles Church, and we are incredibly happy with the entire experience from the initial buying process to the post-completion stage. Mia and especially Wiktoria provided exceptional customer care, going above and beyond to ensure we felt supported throughout.

Mr · 24 December 2025

★★★★★ 5/5

Trustpilot

Bluebell Chase

Initially we felt that we were miss-sold the view at the rear of the house. We were told by the sales rep that we would only be looking at roof tops due to the drop in elevation at the rear. As the houses have been built we see that it is not true, which is disappointing as this would have influenced our decision making.

J · 27 July 2026

★★★★★ 5/5

Trustpilot

Good job by Jon & Tom (Mill View Caerphilly)

Maintenance Operatives Jon & Tom were assigned to make repairs to a defective dormer roof and make good resulting water ingress damage to ceilings, walls and window sills. Their work was exceptional, always ensuring that I understood what they were going to be doing and the timescales involved. The works were completed with minimum inconvenience to myself and they showed empathy in ensuring the rooms affected were returned to the way they were prior to the water damage. Both Jon and Tom were very professional in the way they conducted themselves throughout - if they are assigned to work on your Charles Church house you can be assured the job will be done well.

Nick · 24 September 2024

★★★★★ 2/5

Trustpilot

Moved In A Year Ago

We bought our 4-bedroom detached house at Parklands Grove, Glan Llyn in Newport, Wales a year ago.It’s a lovely house in a great location, so why only a two-star review!Firstly, verbal promises that were made by the Sales Executives were not honoured, so make sure you get everything in writing.Secondly, our snagging list was reported at the one week and one month stage, and a year on it is nowhere near being completed. Issues that were raised at the Home Demonstration back in July 2023 still haven’t been done. The Site Team ‘vanished’ after a few weeks without even telling us. The reason being that this development had finished, although there was another development nearby.The problems we’ve had with contractors are too numerous to mention here. Some of the work done by them has been of such poor quality that it needs to be done again.There were carpentry and painting issues throughout the house, but apart from that, the house was well built. Had the snagging list been done in about 2-3 months, as you’d expect, then this could easily have been a 4- or 5-star review. But because of our experiences and the disruption we’ve had over the last year, plus the disruption that is still to come to complete the snagging list, we would NEVER buy a Charles Church / Persimmon house again and would certainly NOT recommend anyone buying one.

Paul · 23 September 2024

★★★★★ 5/5

Trustpilot

Kitchen cupboard alignment

Mark attended site today, and he was very pleasant and managed to fix the minor issue with our door in minutes. Not only this he went above to level up our dishwasher, take waste away left under the cupboards by the installation team, and add extra clips to the base boards. All in all an efficient and pleasant experience. Thank you

Ollie · 30 July 2026

★★★★★ 5/5

Trustpilot

A very professional and positive…

A very professional and positive experience with all staff and teams being very helpful from the beginning of our journey. Excellent communication at all times, we were always in the loop with any issues and the team went above and beyond to assist us in our journey to getting our dream house! Thank you so much!

Jason · 30 August 2026

★★★★★ 5/5

Trustpilot

Brilliant follow up Customer Services.

Jubilee Gardens - Warminster.Recently had some snags taken care of by Harvey. He was amazing and had great attention to detail. He made sure I was happy with all the work and offered multiple options for solutions to small issues I had. The team have been great at fixing any small issues.Laura at Customer Services has been amazing at getting things organised super quickly. Thanks to you both! We recommended our development to a friend of the family and they have reserved a plot. They were also really impressed by the service we received.

Ian · 31 August 2024