Butters John Bee Stafford reviews

★★★★★ 1/5

Trustpilot

Don’t use the Crewe Office

I have bought and sold 16 houses and have never come across such incompetence as this Crewe estate agents. We are 48 hours from completing on a property they are selling and no one will speak to me. We haven’t even exchanged contracts as the vendors solicitors will not return calls. It is up to the estate agents to chase Solicitors and vendors and keep purchasers informed and not ignore them. I will take further action against them.

P · 2 August 2021

★★★★★ 1/5

Trustpilot

It is the worst state affect I came…

It is the worst state agent I came across or heard offThey will rip you offNever responded to my queries (phone calls, messages and visits) with actions except very little and after you suffer a lotProperty was not as advertisedThey did not fix hot water leak and I paid £700 extra in my bill until I insisted on them fixing the issuesProvided several false claims of damages to the property and claimed damages for faulty items that were not in the property and I had to fight with them for long time until we ended up in charging me >£500 for claim that the property was not cleaned when I left which was a false accusationI am going to contact the ombudsman suing them for fraud and false accusations and causing lots of stress to usIf I can file a case I will do but I will ask a solicitor firstDon’t use this state agent They will rip you off

Emad · 8 May 2024

★★★★★ 5/5

Trustpilot

Thanks to Butters Carlo Marchionne

My many thanks to everyone at butters John bee, for the most fantastic service I received from start to finish of my house sale. Maxine Parton was absolutely brilliant and so professional throughout, thanks again Carlo Marchionne.

Carlo · 2 June 2019

★★★★★ 5/5

Trustpilot

Carol Yearsley

I work along side carol Yearsley as a roofing contractor for butters John bee as I do for a lot of other estate agents but out of everyone Carol is the most effective person of getting back to me and always sending the correct information I need to price and then complete a job excellent to work along side and definitely an asset to butters 👍

Lee · 9 July 2020

★★★★★ 5/5

Trustpilot

Big thank you to Liz Thompson and her…

Big thank you to Liz Thompson and her amazing team in property management - since taking on our properties, nothing has been too much trouble - keep up the good work, Liz & Co!

Clare · 23 June 2020

★★★★★ 5/5

Trustpilot

I am selling my house with Madison…

I am selling my house with Madison Emery-Hyson, she has been a god send! The amount of running around and hassle she had to put up with from my housing association was ridiculous and I can guarantee that she needs a pay rise!!!!!!!!!!! She constantly kept me up to date and would email me (what seemed to be) out of her normal work hours and it was always a pleasure to chat to her.

Tracy · 8 February 2022

★★★★★ 4/5

Trustpilot

Good Experience

Good Experience, special thanks to Chelsea for arranging a video call for the viewing as we could not be there at the Property. Also, the whole process of completing the forms online has been quite smooth

Zeeshan · 30 July 2019

★★★★★ 1/5

Trustpilot

The most disgusting agency

This is the most untrustworthy and ridiculous company I have ever seen. I used BJB Crewe branch. Before handing it over to them, I was told that I needed to sell my property as soon as possible, otherwise I would use part exchange, they said please give them a chance and can stop the selling anytime when you need. When we saw the advertisement for my house appearing on the website, it lacked many of the advantages of the property, and the photos were incomplete. I needed to be reminded to add more to make the advertisement more attractive.Since a long time , no one has come to view the property, then I informed BJB that I wanted to take the property off the market for part exchange, at this time, they tell me there are two viewing appointments on her hand and arranged a couple to come very quick. Is this really a coincidence?However, when the couple come, they kindly told us that they had prepared to view the property a long time ago, but no one made arrangements. BJB did not fully assist me in selling my property, so I asked BJB to stop the selling and remove my property from all web pages immediately.Then BJB’s agent began not to answer calls, messages and emails, which affected my property’s inability to conduct part exchanges. Therefore, the quotation was lowered, and it was not resolved until I complained to the head office.At the end they also lied that they had brought four guests to viewing the property. If any of them buy my property, we will still have to give them a commission. They can do anything just for money,they do nothing but want to get everything, I would like to appeal to everyone not to use this company, this is the worst decision in life.

Chris · 19 April 2024

★★★★★ 5/5

Google

Ryan Cheetham was very pleasant and helpful on the phone today. Thank you

Sally · 17 June 2023

★★★★★ 5/5

Google

Ryan is friendly and very helpful !

Min · 18 November 2023

★★★★★ 5/5

Trustpilot

I have just recently used BJB to obtain Tenants

I have just recently used BJB to obtain me Tenants for 2 of my properties. Jenna from BJB Winsford was brilliant and found me the Tenants quickly and handled everything in a professional manner.Well done.

John · 29 November 2019

★★★★★ 5/5

Google

At what could have been a particularly stressful and emotional time, the sale of my parents bungalow, I could not have wished for a more efficient and professional service from the whole team at the Stafford office of Butters John Bee. However, one member of the team in particular, Laura Jones, kept me constantly updated throughout the whole process for which I am most grateful. Posted on behalf of Jane Kilinc

Deniz · 17 June 2022

★★★★★ 5/5

Trustpilot

I would highly recommend butters John…

I would highly recommend butters John bee winsford, Tresa Harris is absolutely fantastic, very pleasant, professional, and very responsive, I will be using this branch in the future.

Vinny · 18 September 2021

★★★★★ 5/5

Trustpilot

My experience with Butters John Bee has…

My experience with Butters John Bee has been excellent. I found a property I was interested in renting and they were in contact with me straight away. The communication was constant and clear and having one person manage my application made things so much easier. Grace was extremely helpful and kept me up to date throughout the process. Very friends and supportive. Would highly recommend

Ali · 23 July 2020

★★★★★ 5/5

Trustpilot

Amazing agency

Very happy with everything, Grace was amazing she was very attentive and friendly. She help us finding a home fit for us. Would definitely recommend this agency to everyone. Thank you so much Grace :)

David · 30 October 2019

★★★★★ 5/5

Trustpilot

I am currently in the process of buying my first home

I am currently in the process of buying my first home and Lily at the Hanley branch has been extremely helpful. Any questions I have had have been answered quickly and nothing is too much to ask!

Keeley · 21 October 2024

★★★★★ 5/5

Trustpilot

I found that Charlotte and Hayley were…

I found that Charlotte and Hayley were a great help and kept me informed through out all the process, Very professional and would recommend these 2 any body in the market.Thanks youAaron Sidhu

Aaron · 25 May 2020

★★★★★ 5/5

Google

We have recently purchased our first home with BJB. As first time buyers we had very little knowledge of the process but the staff at BJB were all very friendly and made the process as easy as possible for us. We dealt with the sales manager, Jo, on a regular basis and each time found her to be very warm and welcoming, able to answer our questions easily and nothing was too much trouble for her. I'd definitely recommend them for buying or selling a home.PositiveResponsiveness, Quality, Professionalism, Value

Bethany · 27 August 2020

★★★★★ 5/5

Google

I have bought and sold a property with BJB over many years and go back to them for an exceptional and friendly service. Jo Evans, the sales manager at the Stafford branch is truly amazing! Keeping us informed of all developments from the initial booking of viewings right up until final completion. Buying and selling a property can be a complicated and stressful time, but Jo makes the process a whole lot easier. Thank you so much ,without a doubt you are simply the best!PositiveResponsiveness, Quality, Professionalism, Value

Phil · 27 August 2020

★★★★★ 5/5

Google

Enquired with BJB today about buying our first home. We’d had a bad experience earlier in the day with another estate agent who shall remain nameless and BJB have restored our faith. Had a wonderful conversation with the lovely Jo who we are positive will be able to help us navigate the market and find our perfect home. If you want to be treated with kindness then choose BJB.PositiveResponsiveness, Professionalism

David · 17 June 2022

★★★★★ 5/5

Google

Jo Evans did a fantastic job of keeping our purchase alive through some very difficult circumstances. She worked really hard at rounding up missing documents from her clients and chasing solicitors. Sometimes the BJB phone diverted to another branch and they were a bit slow in getting a message through to Stafford but Jo was always quick to respond to both phone and email and very easy to talk to.

D · 17 June 2022

★★★★★ 5/5

Trustpilot

I’m a roofing contractor who works with…

I’m a roofing contractor who works with a lot of estate agents across the country I do all the maintenance for them and out of all of them people I speak to Stacey is by far the best always polite and switched on and most importantly to me she’s always prompt and clear about all the contracts she passes me many thanks Stacey

Lee · 6 November 2020

★★★★★ 5/5

Trustpilot

Speedy and efficient

Lots of contact with Danielle recently who has been really helpful with some tricky changes regarding renting out my house. Very quick responses and super efficient at getting things done. Thank you Danielle.

Darren · 25 March 2020

★★★★★ 1/5

Trustpilot

Awful

We had an awful experience marketing our house with BJB Congleton last year and would advise any potential seller to avoid, or at least deal with another branch of the company. Unprofessional and amateurish, with poor attention to detail regarding property details and dates. Communication with the staff, often diverted via a questionable 'Concierge service', was extremely difficult (other estate agents commented on this too). Details of the sales contract were misrepresented to us at the beginning. Totally agree with a previous reviewer that confidentiality of personal details, or more precisely the lack of it, was a concern and remains so even after leaving. Since terminating our contract we are relieved to now be with a far superior estate agent in Congleton.

Shirley · 24 March 2024