Ashberry Homes West Midlands Stafford reviews

★★★★★ 5/5

Trustpilot

We were very interested to take a look…

We were very interested to take a look at the Whitford Heights development in Bromsgrove. We really liked the houses on offer and the quality of the construction. In particular I would like to mention the help we received from Rick, the Ashberry Homes on site salesperson. Nothing was too much trouble, he took the time to answer all our questions and made the next steps clear, if we wanted to proceed. Thank you, Rick.

Carl · 27 June 2026

★★★★★ 5/5

Trustpilot

I dealt with Steph at the Wickets…

I dealt with Steph at the Wickets development and I would like to thank her for all her hard work, professionalism, and understanding. She was always reaching out, checking in, and going the extra mile,

Tom · 17 April 2026

★★★★★ 5/5

Trustpilot

Great experience as first time buyers!

Popped in for our second visit to Ashberry homes at Whitford Heights last weekend and had the most amazing time! As first time buyers, we’re relatively new to this and Rick couldn’t have been more helpful - going above and beyond to show us different homes and give us as much information as he could. We have fallen in love with a house type and are eagerly waiting for its release, thinking of any excuse possible to go back to the site and speak to Rick to get even more excited!!! Couldn’t have been a more positive experience!

Abbie · 4 May 2026

★★★★★ 5/5

Trustpilot

Ashberry Customer Care

This week marks my two year anniversary in my new Ashberry home at Cardington Gate, and the end of my Ashberry new home guarantee period, which now transitions to the NHBC buildmark warranty. I just wanted to call out my positive experiences with the Ashberry customer care team during this period. Minor snags (to be expected with a new build settling in), were dealt with promptly, professionally and without any push back. Special mention goes to my primary contact Sandra in the customer care team, who is amazing and a true ambassador for Ashberry homes. Thanks Sandra & Ashberry!

Michael · 19 December 2024

★★★★★ 5/5

Trustpilot

I love Ashberry Homes

I love Ashberry Homes. I was most fascinated by their architectural designs, the location of the estate and their sales advisor. Eve was very patient in disseminating information to me. She was very understanding and pointed me to the resource that I needed to help inform my decision.

Fisayo · 12 December 2025

★★★★★ 5/5

Trustpilot

Exceptional …… hope it continues

We have dealt mostly with Kathy who was always very helpful, knowledgeable and had always kept us up to date with progress on the site but after losing two houses we wanted, due to the sale of our houses, we eventually managed to secure a house we wanted.Unfortunately, Kathy was on holiday but the lovely Hannah did a superb job enabling us to reserve our new home. Even though this was not her permanent site, she was extremely knowledgable and professional. Thank you Hannah.

Amanda · 26 November 2024

★★★★★ 5/5

Trustpilot

We have been really impressed

We have been really impressed. Cathy (Beverley site) was amazing. We were so grateful for her patience and understanding whilst making our big decision. Cathy was very knowledgeable, helpful, efficient and easily contactable. Thank you

KB · 18 March 2026

★★★★★ 5/5

Trustpilot

Excellent service from Whitehouse Park team

The whole sales team was great!Matthew and India had been offering excellent guidance and support throughout the purchasing period. Helping foreign people like us, they were kind, passionate and patient. Our needs had been truly catered. Besides, the property was completed in a high standard, leaving us trouble free. Shaun and Magdie were diligent, demonstrated high professionalism and were always eager to get jobs done exceeding expectations. It has been a great success and the whole team was wonderful!

Phyllis · 22 November 2024

★★★★★ 5/5

Trustpilot

We recently worked with Danielle to…

We recently worked with Danielle to complete a reservation, and we couldn’t be happier with the experience. From start to finish, she made the entire reservation process seamless and stress-free.She guided us through every step, ensuring we understood all the details and answering all our questions with patience and clarity. Danielle is incredibly responsive, always available by phone or email, and genuinely committed to helping us get the best possible outcome.Thank you for making this journey smooth and hassle-free so far.

David · 7 November 2024

★★★★★ 5/5

Trustpilot

Maxine is amazing

Maxine is amazing! So helpful and kind! She goes above and beyond and we appreciate all her help and support with any questions we have.

Victoria · 26 May 2026

★★★★★ 5/5

Trustpilot

Absolutely Excellent!

We recently moved into our newly built home, and we couldn't be happier with the result! The quality and finish are truly exceptional. Every detail has been thoughtfully executed, and the craftsmanship throughout the house is top-notch.A special mention goes to Rob in sales, who has been incredible throughout the entire process and helped us make our house a home. Another special mention to Keith & Dips on site who have gone above and beyond to ensure we were happy and comfortable every step of the way. In particular Dips has made himself available to answer any questions and help in any way possible day and night! Their ongoing support and attention to detail throughout the move in process has made the whole experience stress-free.We highly recommend this team for anyone looking to find their dream home!

Melanie · 1 October 2024

★★★★★ 5/5

Trustpilot

Our new home

Maxine is lovely she explained everything in the first appointment and is keeping us updated

Rachel · 18 July 2026

★★★★★ 5/5

Trustpilot

Our agent Dawn is helpful and patient…

Our agent Dawn is helpful and patient and has supported us throughout the process. She is friendly but professional and has gone above and beyond

Claudette · 3 May 2026

★★★★★ 5/5

Trustpilot

Quality with Ashberry

Whole experience was amazing , professional and helpful Imaan was amazing . Thank You

Kerry · 18 July 2026

★★★★★ 5/5

Trustpilot

Friendly, informative and professional service

Michael and Rick were so welcoming, informative and professional. They answered all my questions and were able to give me space to process my decisions.

Fay · 28 April 2026

★★★★★ 5/5

Trustpilot

It’s a five star from me

We’ve just recently moved into our new Ashberry home in Desborough. The site manager (Dips) and his team have been outstanding. The moving in process has been made very easy thanks to his excellent customer service and putting us at ease with moving into our new Ashberry home. Dips has been very informative and has been readily available and willing to give of his time to answer any questions and give us help & advice in every way possible. Our new house has been presented to us in excellent cleanliness, quality decor & fittings and any minor snags that were found were swiftly resolved! We hope to have many happy years in our beautifully designed new home. Every Ashberry home site needs a site manager like Dips!

Santosh · 5 September 2024

★★★★★ 5/5

Trustpilot

We couldn’t be happier. Thank you!

We’d like to thank everyone at the Saxon Heath Development. Thank you to Tanya and Karen from the sales team who helped us with the purchase of our new home, as first time buyers it was a daunting experience however, the whole process was made easier by their knowledge and understanding. Thank you for being so helpful throughout the whole process. Also a special thank you to Kevin and Ollie and all of the site team for all of your hard work and help, you’ve been amazing. We found everyone to be friendly, approachable and professional and any issues we did encounter were quickly and easily resolved. We love our new home and we would recommend Ashberry Homes from our experience.

Nikita · 24 August 2024

★★★★★ 5/5

Trustpilot

Maxine was very helpful from the start…

Maxine was very helpful from the start she knows her job inside and out

Mark · 11 July 2026

★★★★★ 5/5

Google

Dawn has been incredibly professional and supportive throughout our home search. She has consistently shown initiative and patience, taking the time to answer all of my queries thoroughly. Her dedication and friendly approach have made the process much easier and more enjoyable.

Gaurav · 27 November 2025

★★★★★ 1/5

Trustpilot

They don’t deserve 1 star

Here’s an email I’ve just had to send to top management. I’m sure you can get a feel for how the company works. Please see attached photos. My shower is still on my landing since work to rectify your bodge job was completed on the 19th July. I am still disabled and I am still struggling to use the main bath to shower in.Also, where is the key to my house I left for the clowns onsite? Or is this another lost key and yet again you will be replacing my locks?I have no faith that this will be getting sorted soon. Unless you agree for me to use my own contractors and you pay the bills I will be seeking legal action. There were nearly 200 snags that needed sorting in this house before we moved in and more have been added along the way. Less than half have been completed in a year.Your company is a joke. If I don’t hear back from you in a timely manner things will be escalated.Regards,Plot 104Poppy Fields

Summer · 27 July 2024

★★★★★ 5/5

Trustpilot

Great experience

Really helpful, clear advise and next steps. Lots of information in a simple format and on hand to answer any questions we had. Cathy was really helpful in the design process too.

Helen · 11 February 2026

★★★★★ 1/5

Trustpilot

All round appauling

Bellway took us to view a plot so we got a feel for it first time on the same site, however who we went with instead Ashberry Have been refusing 1 too many times now to view our plot which we have invested a lot of money for, a lot of the choices where chose for us due to getting it toward completion, however we hated the kitchen cupboards (wouldn’t have bought if we couldn’t change as a lot to replace them all ontop of what we are already paying) When asked if we could have a flooring package included too as we didn’t get to choose anything we got it flung back in our faces the sales rep acted like she done us a huge favour as if we didn’t pay for them ourselves as we wanted better ones. Our sales rep, doesn’t seem bothered at all, asked for photos of the plot as they had plasterers in and still yet to receive them, only can accommodate a “meet the builder” during a working week which most people work full time. If we weren’t due to be completed we would have pulled out. Horrendous customer service

Sophie · 10 February 2026

★★★★★ 5/5

Trustpilot

Outstanding Service at Eastview Mannor.

We have just recently reserved our plot with Ashberry. I’ve spent a lot of time researching as much as I could, travelling around the various sites and partner sites and I will say that the customer service has been beyond outstanding, even well before considering a reservation. Mhairi, at Eastview has been very professional and friendly, going out her way to help and support me. So far, I can’t be happier. Thanks

Alex · 21 November 2024

★★★★★ 5/5

Trustpilot

Smooth process

Polite, friendly and very accommodating. Process was smooth and really enjoyed viewing house again before purchasing the plot to ask all our questions. Highly recommended 👌 very excited to move into our Ashberry home. Michael at Chellaston fold is absolutely brilliant.

Kelly · 17 November 2025