Fine & Country St. Neots reviews

★★★★★ 5/5

Google

Always enjoyed speaking to Richard and his team. They made the whole process as easy as possible and were completely invaluable in helping us buy our dream home! I can't thank them all enough for their support.

Dan · 11 October 2025

★★★★★ 5/5

Google

I have viewed over 50 properties, probably over 45 agents and Katie Lockwood; Branch Administrator has been the most receptive, professional and trustworthy I have worked with. Fine and Country as a brand also gave excellent service.

Simon · 11 October 2025

★★★★★ 4/5

Google

Excellent service from Richard and the team. Yes, they’re expensive but it paid for itself by getting the right buyers in. Marked down a star for their conveyancing recommendation which proved to be poor

Lee · 31 October 2025

★★★★★ 5/5

Google

We required a valuation for our house and Fine and Country were recommended to us. We dealt with Richard Carpenter who arranged an appointment to view the property. He arrived on time , was very professional , relaxed and friendly - making the appointment a pleasant experience. He confirmed an approx. valuation at the end of the visit and followed this up with a comprehensive report the next day. A very approachable person and Company , and we would certainly be happy to recommend them and would use them again ourselves

Richard · 29 May 2025

★★★★★ 5/5

Google

Amazing Service.. I needed a valuation on my property for remortgaging purposes. Having bought my home 7 years ago through Fine and Country I thought I would ask them to do this for me. Richard was extremely helpful and booked us in immediately for a valuation. Not only was he very professional in his approach, he also remembered our house, and was very keen to hear all the renovations we had done. He turned up with a massive greeting from our 3 dogs and went about the valuation. We then took him up on the recommendation of a financial advisor and booked that appointment too. We are not ready to sell up, but we will be using Fine and Country when we do as the service is personal. Thank you F&C (and Richard)

Katie · 12 November 2023

★★★★★ 1/5

Google

Unfortunately we had a very poor and unprofessional experience with Fine & Country St Neots. Despite numerous telephone calls and a previous visit from Paul Blake in March 2023, in October when we were ready to market our property and a visit from Paul (on 17/10/23) to sign the contract he sprung a surprise. There was a £600 + vat up front fee (deducted from their final fee should they be the agent to secure a sale). Should they fail to sell and another agent succeeds they do not refund. This immediately rung alarm bells, why had this not been mentioned at the original visit in March or during the telephone calls? We signed the contract but didn’t pay the fee as we required sufficient time to read the contract and paperwork thoroughly. We did provide a set of keys. Going through the paperwork we found the Market Appraisal paperwork was not in fact for our property but a farm down the road! The details including floor plan were totally incorrect. Once we had had time to discuss we decided not to proceed with Fine & Country. We could not trust an agent who springs surprise fees at the last minute and could not be bothered to check their own paperwork before leaving it with us. There was also another surprise fee of £60 for an identity check (they outsource it) again which was not mentioned to us at any point during telephone calls or meetings. Very underhand. During a telephone call with Paul when I explained our decision and why on 19/10/23, he tried to blame the incorrect paperwork on the internet and then on another agent. I have to say he was so unprofessional it actually shocked me. He refused at all to accept they had made the mistake. Finally after I had emailed him confirming our decision on 19/10/23 I requested he return our keys. It is now 1st November and I requested them on 19/10/23 and our keys have still not been returned. We realise Fine & Country have some very good reviews and people have had a good experience with them, in fact it was one of the reasons we decided on them but for us it was a truly dreadful experience.

Suzanne · 5 November 2023

★★★★★ 5/5

Google

We were delighted with the service provided by Richard and Team. We had been in the market with another agent for 5 months and got very few viewings from proceedable buyers so we decided to switch to Fine and Country. They were helpful and realistic regarding how to market our property and we quickly got viewings and 2 offers. The next part of the process took longer than we expected but throughout, the F&C Team kept us informed and we felt that we were in safe hands. We never felt we had to chase them. Although their rate was slightly higher than other agents, our sense is that they are absolutely worth it and we wholeheartedly recommend them.

Julie · 11 October 2025

★★★★★ 5/5

Google

We had a great level of communication and support throughout our selling process. Thank you to Katie, Jenny and Richard for all of the excellent support.

Paul · 11 August 2026

★★★★★ 5/5

Google

Dealing with Sue was a pleasure. F&C seemed to have the majority of the houses that we we're interested in, we found that Sue was always easy to communicate with, she was really helpful and we knew that we could rely on a friendly face at viewings. I wouldn't hesitate to use Sue again in the future should we have a need.

Chris · 23 September 2024

★★★★★ 5/5

Google

We've been delighted with our experience of Fine & Country in St Neots. Richard and his team have looked after us with honesty, courtesy and warmth throughout the whole process. Communication has been excellent at all times and the service we've received has been far superior to that of the 'establishment' estate agent that we originally appointed. We would have no hesitation in recommending them.

Hamish · 25 June 2024

★★★★★ 5/5

Google

Would highly recommend. The team did a great job at selling a unique property in a very turbulent market. Paul was extremely helpful in getting the house to market and once a sale was agreed Richard and Sue were excellent. Sue in particular had to deal with many hurdles and did so with ease. Communications were great and expectations were managed throughout. Sue went above and beyond to get the property sale over the line. Thanks again for the team effort in getting the sale completed.

Dom · 28 July 2023

★★★★★ 5/5

Google

Have been very grateful to Dominic for his advice and thoughts. Whilst we have ultimately decided we are not yet ready to sell ( it is very difficult to move from a family home of over 40 years which we built) the information and knowledge that Dominic had about the market was both extensive and helpful We know the time will come in due course for us to move and will then contact Dominic again.

Davidfowler · 11 October 2025

★★★★★ 5/5

Google

We would like to extend our thanks to Richard and his team at Fine & Country St Neots for their excellent handling of our recent property purchase. Richard was so pleasant and easy to communicate with - the least 'estate agent-y' estate agent we've ever met! The whole team was responsive, helpful and knowledgeable. Would not hesitate to recommend.

Leah · 25 July 2024

★★★★★ 5/5

Google

Richard, Sue, Katie, and Jenny have been extremely helpful, professional, and demonstrated the value in having an excellent agent working on your behalf when selling a house, especially in a challenging market. I would like to thank Richard and especially Jenny for her persistence, excellent communication, and determination to get the exchange completed just before Christmas.

Nick · 11 October 2025

★★★★★ 5/5

Google

The Team did a superb job. And it was very much team - whoever I called was up to speed with the stage of progress, and was able to answer every question. I felt very-well informed and, as progress is made towards the exchange / completion, it is inevitably challenging. One’s house/home is a major asset, and having trust in the team is critical. Ultimately some judgement is involved. I’d have no hesitation in recommending them.

Angus · 11 May 2026

★★★★★ 5/5

Google

Still in the early stages but I've found Richard Sue and Paul very helpful, they certainly seem to know their stuff. They've taken on board any requests I've made regarding contact, up dates etc. (even the cat). I've found Sue particularly good to work with. So far it's working well and I'm very happy. I have now exchanged and everything has gone very smoothly. I've had terrific support, my emails and phone calls have all been responded to promptly, and I've been kept informed at all stages. Jenny Luddington has been amazing and made the whole process far less stressful than I imagined it would be. If my experience is anything to go by I would thoroughly recommendPositiveResponsiveness, Professionalism

Jenni · 25 August 2022

★★★★★ 5/5

Google

We recently purchased a property on the market with Fine and Country- St Neots. It was a very difficult property, old and in need of upgrading. It was in less than ideal conditions for an easy sale. Richard and the team at F&C were brilliant- there were many queries, questions and numerous visits regarding the property. They were efficient and professional in their manner and more than accommodating with our requests. Good communication is a must with the property market and they were on the ball at every occasion. The types of property that they deal with can often be difficult to sell and market, and due to their nature they require a lot of in depth work behind the scenes to get the deal over the line. I can safely say that when it comes to selling the property on, I will only be happy if it is in their hands.

Mark · 9 August 2022

★★★★★ 5/5

Google

We had great service from Richard, Sue and the team at Fine & Country. It was our first sale and it wasn't entirely straightforward, but the team were professional and reassuring. They went over and above to manage the sale while we were at the other end of the country for much of the time. We heartily recommend Fine & Country in St Neots.

Scott · 3 December 2023

★★★★★ 5/5

Google

I can't say enough about the efficient and professional service the team at Fine & Country, St Neots have provided during our recent house sale. Always attentive, never too much bother they did everything we could have asked of them. Their insight into prospective buyers, rigorous follow up and timely feedback made us feel assured that they would never miss an opportunity. Thank you Paul, Richard and Sue for all your hard work. It's been a pleasure.

Gary · 9 August 2022

★★★★★ 5/5

Google

Rich and the team were wonderful and very helpful, and a pleasure to work with!

Robert · 11 October 2025

★★★★★ 5/5

Google

Richard was super professional but also super friendly, giving us full confidence in Fine and Country's service.

Cheryl · 11 June 2026

★★★★★ 5/5

Google

Katie & Richard were really lovely to work with, during our purchase & finally a move to our beautiful new home. The process was not a straightforward one, but they were always very helpful, efficient & pleasant to see us through. Thank you for everything.

Suzanne · 11 October 2025

★★★★★ 5/5

Google

Richard Carpenter was an absolute delight to deal with during our viewing, he was able to answer all our questions regarding the property and share his insights. At no point did we feel unwelcomed or pressured in any way to make any decisions.

Andrew · 23 September 2024

★★★★★ 5/5

Google

Professional yet warm and friendly bunch of people. I predominantly dealt with Sue Gibson, a seasoned agent who guides you through the process. Also dealt with Richard Carpenter who was so easy, obliging and a good laugh. Selling and buying a house can be stressful, one needs agents such as these in your corner! Thank you so much.

Yvette · 10 December 2023