1/5
GoogleIncompetent at doing anything professionally, they don't answer their phones when you call, and team up with landlords to rip off good tenants upon checkout, and lie to the claims team about what we are and are not entitled to do upon …
Trusted Agent profile · St. Ives
Peter Lane The Lettings Department St. Ives reviews
★★★★★
46 reviews across 2 platforms
10 The Pavement, St. Ives, PE27 5AD
Peter Lane The Lettings Department's office in St. Ives, at 10 The Pavement, is rated 4.3 out of 5 across 46 reviews on two platforms, including 45 Google reviews rated 4.4.
Reviews
Every review we hold for the St. Ives office, from every platform, shown as written. First names only.
Google5/5
GoogleI spoke to a lovely young lady called Ellie who works in lettings for some advice. We had been dealing with another company who were very unhelpful regarding rules and regulations of letting a property with them. After getting no where with …
5/5
GoogleFrom the moment we saw the property advert, The Letting Agency team have been amazing! They were always happy to help and stayed in contact to ensure any questions or queries were answered right away in a professional but comforting and …
5/5
GoogleAs a Landlord, I can say that I have always been totally satisfied with the way the Letting Agency has handled matters concerning my property. In particular I have always been more than satisfied with the interest, efforts …
4/5
GoogleOverall the services was good and lead me through all the procedures and keep me up to date. The only thing was, that I was misinformed about the electric supplier. Other than that excellent service.PositiveQuality
Agent replied · 26 August 2024
Thank you Jeffrey, Glad you've settled in well. Apologies about the situation with the electric supplier, i'm certain it has now been resolved.
5/5
GoogleFANTASTIC AGENT! I have been with the letting agency in Royston as a landlord for many years now and can honestly say their service is second to none! I have always found Aston, Becca and Holly extremely helpful and very professional and nothing is too much trouble, they really care! There are not enough words to say how amazing they are.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe team at The Letting Agency are very professional and whoever you speak to or deal with provides an excellent service. Holly, Becca and Claire in particular were great to work with and so efficient when it came to finding a good quality tenant. Would highly recommend - Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe Letting Agency has managed my property for many years. Throughout they have been very professional, ensuring the many regulations have been met, whilst maintaining the very best customer service. I have always felt confident that The Letting Agency deal with everything so I don't have to worry about any of the process.
5/5
GoogleThe team have been amazing and incredibly helpful in guiding me through the renting process. From the moment I met Linda, when she showed me around the property, I felt …
5/5
GoogleAbsolutely fantastic service. Have been really well looked after and couldn’t have asked for a better experience with my landlord and the letting agency thus far.PositiveProfessionalism
Agent replied · 26 August 2024
Thank you Alice!
1/5
TrustpilotNever again
Didn't start well and didn't end well. Endless calls to bring prospective buyers to view, rude staff, no coordination between staff. A whole list of previously undisclosed requirements when we were moving out. Just an unpleasant experience from start to finish. If you are thinking of renting and this is the management company strongly suggest you look elsewhere to rent.
5/5
GoogleThe Letting Agency put my property up for let and a few days later it had been let my first months rent was in my bank account the same day they took the property , first class service I would recommend them without a second thought.PositiveResponsiveness, Professionalism
5/5
GoogleTh Letting Agency the best Aqency , they are very friendly , very helpful , very quick solved any problems
5/5
GoogleI rent through The Letting Agency and they have given me excellent service, I must commend them for the service.
4/5
GoogleHad some real difficulties getting the contract sorted as they kept getting details on it wrong and then charged us the wrong deposit and had to have it rectified after signing. The staff are very friendly and helpful though.
5/5
GoogleThe letting agency have been dealing with the rental of my property for the last 12 months. They have been very helpful and professional , I would recommend them.PositiveProfessionalism
5/5
GoogleThe Lettings department have always been extremely helpful and professional whenever I have spoken to the team, I specially Becca. They are knowledgeable and attentive, I would highly recommend.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Agent replied · 26 August 2024
Thanks for taking the time to leave a review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
