Ellis Winters St Ives reviews

★★★★★ 5/5

Google

I would highly recommend Matt Mitchell from Ellis Winters. He has been highly professional throughout the sale, communicating with me regularly and answering questions in an efficient, detailed manner. As I was a novice at selling property, he took time to explain things in the detail I needed. The sale of our property was not straightforward but the relationship that Matt took the time to develop with us helped us to maintain confidence in the process. It truly felt Matt understood the complexities we were facing and he helped us navigate through them - making us feel certain he was working on our behalf. Thank you Matt.

Cora · 25 July 2026

★★★★★ 5/5

Google

I cannot recommend Phil from Ellis Winters highly enough. We approached the team for an additional valuation on our property, even though we already had a likely buyer through another agency. Despite this, Phil was incredibly generous with his time, offering thoughtful advice and guidance without hesitation. From start to finish, our interaction with the team was both efficient and genuinely caring. This meant a great deal to us, as we were selling a long-time family home during what was an emotional and difficult period. I would have absolutely no hesitation in recommending Ellis Winters to anyone looking to sell their property, and would gladly work with them again in the future.

Emma · 30 March 2026

★★★★★ 5/5

Google

My partner and I viewed a beautiful property with Ellis Winters, the team were very friendly and honest throughout the process. Matt was so lovely and Megan is an angel! Matt booked us into the viewing and accommodated our timeframe which in this case was same day. Megan showed us the property and answered all our questions with a smile. What a lovely and friendly group of people, makes a very nice difference to experiences my partner and I have had with other estate agencies. Fingers crossed we get the place, and if not we will definitely be keeping our eye on their website as the photos and descriptions are honest with no fluff and they genuinely want to help people find their dream home!

Livi · 13 March 2026

★★★★★ 5/5

Google

We recently purchased a house marketed by Ellis Winters & our experience with them has been excellent from first viewing through to picking up the keys & everything that came in between. Anne & Lisa were always happy to help, knowledgeable & a calming ear when things inevitably got stressful, as they do when moving. Thank you entire Ellis Winters team but especially to Anne & Lisa. Chloe & Oli

Chloe · 11 April 2026

★★★★★ 1/5

Google

Really disappointed with this company. Had to send an application form off before I could even view a rental property with extensive personal details and a confidential job at this stage. Did this and wasn't contacted back. Tried calling for a few days, didn't return my calls. Large income, professional family, very tidy with 2 dogs (were allowed in the property apparently). Glowing references from previous and current landlord. Even tried to find out who owned the property via a local Facebook group as was desperate to view with a lack of modern rentals on the market. Wife was surprised by the agents lack of contact. Property was empty for nearly a year supposedly. Called the sales team, shock answered immediately and said property was apparently going through referencing, would have been nice to know and if I was contacted back earlier, I could have been given a chance to view and potentially given the landlord multiple options to consider. After all, as an agent you work for the landlord. Surely you would want to give your clients the best possible tenants! Clearly if your a potential tenant you aren't worth contacting BUT if you want to buy a house, they will pick up immediately.

Charlotte · 13 July 2025

★★★★★ 4/5

Google

The team at Ellis Winters were professional and helpful during the sale of our house. Special shout out to Phil who was the utimate professional. Thanks to everyone for helping us complete our sale.

Katrina · 22 July 2026

★★★★★ 5/5

Google

Megan Oliphant managed to find a buyer for our property after only 7 days. Regularly keeping us updated throughout the process and continuously liasing with both the buyers & solicitors. She was quick to respond to emails and messages and it took just 3 months from offer to completion. Having previously used Ellis Winters I have been very pleased with their overall service and as a buyer and seller of houses I will certainly be using them again in the future and I most definitely highly recommend them.

Kim · 22 July 2026

★★★★★ 5/5

Google

Have been looking to move out of my place as soon as possible due to some unfortunate circumstances. I had a viewing at an apartment with Anne, who showed me around, and she was absolutely lovely. Very helpful about telling me information about the property and the location and answered any questions i had. It really put my mind at ease a lot. Thank you Anne!

Megan · 22 August 2025

★★★★★ 5/5

Google

Everything went very smoothly, we were kept updated throughout the full sale process and really grateful for the teams help!

Paul · 9 June 2026

★★★★★ 5/5

Google

Ellis Winters acted for the seller during our property purchase. They always responded in a professional, timely and efficient manner, going out of their way to help us resolve queries, arrange access for surveyor and work quotes. Only minor criticism would be the property details omitted disclosure of a conservation area, but generally an excellent and highly responsive firm. Many thanks

Steve · 22 July 2026

★★★★★ 5/5

Google

Moving house is one of the most stressful times of your life! However, the entire team at Ellis Winters made this a worthwhile experience. We are a family who were selling two properties to move into one. Matt Pyman, Phil Nightingale and Megan Oliphant sold both our houses in just 4 days! They expertly priced our properties and marketed them to appeal to our targeted buyers. Later in the process, when the tough times started and we were trying to push the completion through, the team at Ellis Winters project managed in a way that saved us such stress. They answered every phone call and email promptly, were able to speak to our buyers and solicitors and support communication between all parties. I don't think we would have managed this process without them. We cannot recommend highly enough!!!

Michelle · 22 December 2025

★★★★★ 5/5

Google

We recently worked with Ellis Winters and had a really positive experience. They were helpful throughout the process of finding and securing our house, making everything feel straightforward and well managed. Communication was clear, and they were always quick to respond to any questions we had. Overall, a friendly and reliable team that made the whole process much easier for us.

Arnold · 23 May 2026

★★★★★ 1/5

Google

It is with concern how Ellis & Winters is operating in St Ives Letting: It is clear that Ellis wants to cut the stress in selecting the right people for the letting of properties, but how fair it can be When you apply for a rental property on line you have to enter and fill in the pre- selected form called Rental Viewing Application where clearly can isolate many applicants with a 3rd degree interrogation no matter if you are just making an enquiry or asking of viewing, so say goodbye to your personal date details. Starting from basic question to the credit score and more Yes, you wondering if you are applying for a mortgage or borrowing money What I found over the top when Ellis wants to know your income, which does not include bonuses and overtime. Ellis calculated that for a rent of a property of £650 pcm you need an income of gross £ 19.500 pa. If less, you need a guarantor. No Ellis I am sorry you alienated the people working in the public sector as nurses or in the hospitality for your personal unfair convenient evaluation A person with £ 15.000 a year is still able to pay the rent of £ 650, so dear Ellis you need to be a little more open and not prejudiced. As a mature professional person I can afford any logical fair rent but I am not prepared to be involved in a demoting application taking away your dignity for the pleasure of Ellis with the fact that possibly in any way no one from Ellis office would consider my application for convenience and personal criteria for avoiding waste of time ,yes a discriminatory indeed after giving on line many personal details and so be evaluated from someone you never met. I am a person and not a digital date base for your . Selling : Ellis in St Ives is working with 2 logos for selling the property, so Ellis is the new logo giving a better service than the old logo? What is the difference you are offering from the old to the new logo when the same person is answering for any enquiry for both the logos? Ellis, you are trying too hard, stay with the simple routine. It would be better for all

Sandra · 30 November 2023

★★★★★ 5/5

Google

Natalie is a great estate agent. She worked so hard and got our sale completed when we were starting to lose hope. She is dedicated, patient and kind. Every other person we spoke to at Ellis Winters were also very helpful. The only downside was the completion “gift” they gave us when we collected the keys, were we given a box of expired coupons. The only ones in date were for “if you spend £500, you get £10 off”. Prosecco would have been a nicer touch.

Ciara · 30 November 2023

★★★★★ 5/5

Google

Matt was highly professional when showing us around various properties and Anne made the offer process painfree. Highly recommend Ellis Winters if you are looking to buy in the area. Thanks to the Ellis Winters team.

Tom · 13 August 2025

★★★★★ 5/5

Google

I had a positive experience with this estate agent from day 1. Initial meeting and valuation with Phil Nightingale was accurate and informative. I actually went with a different estate agent initially due to a higher valuation, BIG MISTAKE which cost me 4 months as well as lot of emotional turmoil. After sacking my old agent, Ellis Winters came in and saved the day. Within 2 weeks of advertising I had numerous viewings, resulting in a bidding war and a completed sale well above expected price. Ellis Winters fees were very competitive and well worth it for the job they have done. The photos looked great, the video tour and drone footage was wonderful in showing the property at its very best. Natalie McDermott was the representative from Ellis Winters who liaised between myself, the buyer and solicitors. I cannot fault Natalie, contact was prompt and polite, and I was kept well informed along the way. Acceptance of offer to completion did take longer than expected however this was through no fault of Ellis Winters. Having just exchanged on another property I can confirm this is just the way of things at the moment, (5-6 months seems the new norm , even with Solicitors being chased every step of the way!) Overall I would highly recommend Ellis Winters and would not hesitate to use again, although I don’t intend to move house now for a very long time!

Alice · 27 August 2023

★★★★★ 5/5

Google

I just had a great viewing experience with Anne Dellar. The property was as presented and Anne went above and beyond, addressing my concerns and generously sharing her knowledge of the neighbourhood :)

LewChap1710 · 14 August 2025

★★★★★ 5/5

Google

Excellent service throughout the entire process. Communication was clear and consistent via text, email, and phone. The estate agent always returned my calls promptly and carried out tasks exactly as promised. Every member of the team I dealt with was knowledgeable, professional, and understanding, showing just the right amount of human compassion. Overall, it was a positive experience.

Nancy · 13 March 2026

★★★★★ 5/5

Google

Ellis Winters marketed and sold my house for me and I cannot recommend them enough. Matt came out to value and list the house and was extremely knowledgeable, helpful and friendly. We had a full asking price offer in the first 2 weeks of going on the market! Megan dealt with most of the sales progression once we had a buyer and I can't thank her enough for how much she did to help keep the chain today (including with our onward purchase through another agent) and get us to the point of exchanging. She went above and beyond and was always available to help. For anyone looking to buy or sell a house I wouldn't think twice about recommending Ellis Winters.

Georgia · 22 August 2025

★★★★★ 5/5

Google

I have had an amazing experience with the whole teams at Ellis Winteres& Co and everyone that made buying our home possible . Everyone was very helpful and would respond quickly to any question we had and support us fantastic from day one. Viki Linkaite who was our mortgage advisor was with us every step of the way and explained everything step by step and made us very informed about the entire process. Kayleigh Gunns from Taylor Rose was also amazing making the whole process very fast and dealing with every detail practically doing every for us which definitely helped with the stress and any worries. The whole process of buying the house went very quickly and smoothly. I would recommend Ellis winters & co to anyone that would like a helpful team.

Agata · 30 May 2023

★★★★★ 5/5

Google

I had a positive experience with this estate agent from day 1. Initial meeting and valuation with Phil Nightingale was accurate and informative. I actually went with a different estate agent initially due to a higher valuation, BIG MISTAKE which cost me 4 months as well as lot of emotional turmoil. After sacking my old agent, Ellis Winters came in and saved the day. Within 2 weeks of advertising I had numerous viewings, resulting in a bidding war and a completed sale well above expected price. Ellis Winters fees were very competitive and well worth it for the job they have done. The photos looked great, the video tour and drone footage was wonderful in showing the property at its very best. Natalie McDermott was the representative from Ellis Winters who liaised between myself, the buyer and solicitors. I cannot fault Natalie, contact was prompt and polite, and I was kept well informed along the way. Acceptance of offer to completion did take longer than expected however this was through no fault of Ellis Winters. Having just exchanged on another property I can confirm this is just the way of things at the moment, (5-6 months seems the new norm , even with Solicitors being chased every step of the way!) Overall I would highly recommend Ellis Winters and would not hesitate to use again, although I don’t intend to move house now for a very long time!

Alice · 13 January 2023

★★★★★ 5/5

Google

The team at Ellis Winter have restored my faith in good service. From Matt’s initial visit to value the house and take photographs through to exchange of contracts, which was supported by Natalie, the team at Ellis Winter have done what they promised to do… to sell my house as quickly as possible (within just 7 days from upload to Rightmove it turns out!) and to ensure the process was as seamless as possible. I had contacted another local and well-known estate agency. However, when the valuer arrived I felt I’d already lost control of the process. I was immediately told what they were going to do and when, whilst totally ignoring the urgency of the matter as I’d been given a four-week deadline to sell my house as I’d already had my offer accepted on another property. Whereas in contrast, Matt had asked me how I wanted to approach the sale. This was a significant difference to me. It wasn’t about who had the cheapest fees or largest marketing campaign. It was about my business relationship with the people I would be dealing with during what is acknowledged as one of life’s most stressful and these days rather lengthy events. As a result of choosing to use Ellis Winter rather than one of their competitors, the house had sold before the day the other agent had said they would be able to host an open house for me. I also had support from Lisa who ensured I chose the best offer, not just on price, but also on the buyers being in the best possible position to proceed. She was absolutely right. Ellis Winter were also very competitive with their fees, in fact one of the best rates locally, whilst still providing an exceptional standard of service. Thank you, everyone at Ellis Winter!

Sarah · 13 January 2023

★★★★★ 5/5

Google

Megan, Matt, and the wider team were absolutely fantastic! They took a process that could have been abundantly stressful and made it feel really quite easy, offering support and guidance whenever I needed it. Thanks to their hard work, we also received an offer at asking price within just two weeks, too and a super quick sales process. Thank you all so much!

Charlotte · 22 November 2025

★★★★★ 5/5

Google

I was very impressed with the service I received from the beginning when initially viewing the property. I dealt with several different agents and all were professional, organised and the communication was great throughout. As a first time buyer, Natalie was excellent in guiding me through the process and giving me constant updates. She was always quick to reply to emails and seemed one step ahead in chasing solicitors and pushing the process along. (Source : allAgents)

Daniel · 13 January 2023