Trusted Agent profile · St. Annes
★★★★★
89 reviews across 1 platform
21 Orchard Road, St. Annes, FY8 1RY
Frank Wyles & Co's office in St. Annes, at 21 Orchard Road, is rated 4.1 out of 5 across 89 reviews on 1 platform, including 89 Google reviews rated 4.1.
Every review we hold for the St. Annes office, from every platform, shown as written. First names only.
5/5
GoogleI have to say a big thank you to Millie as she was very efficient, organised and made the whole process very easy. I am looking forward to moving in to my new property on the 6th March and have to say Millie is an asset to Frank Wyles & Co. Thank you Millie
5/5
GoogleAbsolutely first class service. Having dealt with numerous estate agents in the last month in search for a rental. I’m just thankful I contacted Frank Wyles & co. Fast, attentive and on point, Maisie has been exceptional. I have managed to get the home I wanted thanks to her organisation, efforts and genuine interest in helping. 10 stars not 5 💥
5/5
GoogleGreat service provided form Frank Wyles and co, especially from Maisie who was always at the end of the phone to support us through what can be quite stressful. Maisie went above and beyond to help us finally secure our new family home, much appreciated. Thank you.
5/5
GoogleThank you Maisie! You have gone above and beyond for us and always been at the end of the phone when we have needed assistance! We are very grateful! Thanks again !
5/5
GoogleI can’t express how satisfied I have been with Frank Wyles & Co since transferring to them a couple of years ago. The previous estate agency I used nearly put me off owning properties completely, but Frank Wyles & Co have restored my trust in the industry. They operate with proper efficiency and reliability. They look after my properties, and have also helped me buy properties, and I’ve always been extremely happy with the service provided. I mostly deal with Lesley and David, who are absolutely amazing, but I’ve also liaised with Helen and Tim. Everyone at the company has proven exemplary in how they’ve handled my properties. Friendly, accessible, knowledgeable, transparent. They go the extra mile to ensure everything is sorted, and I can’t recommend them enough if you want to feel in safe hands, whether buying, selling or renting a property
1/5
GoogleAvoid this agency unless you are prepared to lose your deposit, David Wiseman will do all he can and will use any excuses to take money out it at the end of the tennancy. David Wiseman should not be allowed to operate, and Frank Wyles has very questionable moral business ethics
As you are not using your own name we can't connect you to a particular tenancy, that's if you are indeed a genuine ex tenant. … More
5/5
GoogleWhat a fantastic experience I had in finding a property exactly what I was looking for, due to the understanding and professionalism of a particular member of staff called Maisie. She was exceptionally efficient, well organised, supportive and thorough. Her warm and cheerful disposition made the experience very positive. An excellent staff team who compliment each other. I highly recommend this estate agents for anyone looking to move home.
1/5
GoogleAvoid. !! Very poor, unprofessional service especially from David Wiseman. He seems to use every trick in the book to try and get some deposit money back at end of tenancy. The property was left in a far better condition at the end of our …
As there were no reported issues during the tenancy of almost 3 years we presume this is related to the end of tenancy process. As instructed by our client the landlord we made a claim of £170 from the deposit, mainly for cleaning, the … More
1/5
GoogleDon't choose them unless you are prepared to: 1. Lose all your deposit because they require you to pay for the time they spend looking for a new tenant, even though you gave a 1-month notice and the contract didn't state that you need to do so. 2. Not receive any support from them; for example, the bin was missing from day one, and they ignored all the emails I sent requesting a new bin instead of sharing with the neighbour. 3. Pay for equipment repairs (washing machine, water heater, etc.) even though the contract states that the landlord is responsible for repairs. 4.Receive an email from them asking you to pay your rent to a new account that is different from the one in the contract. They can claim that they never received the rent, so be aware!
We do not appear to have had anyone with the same name as you as a tenant in any of our properties recently, we suspect that this is a duplicate of a previous review, however to answer the points raised: 1) All deposits are held in one of the deposit protection schemes. Any claims we submit on behalf of a landlord first go to the tenant for approval. If a tenant does not agree then the scheme will make a judgement based on evidence submitted. 2) Bins are supplied by the council 3) The landlord is responsible for repairs to supplied appliances unless as a result of tenant misuse. 4) There is nothing untoward with changing the bank account used to collect rents. All monies held are covered by Client Money Protection from Propertymark.
1/5
GoogleAvoid. This is a family-run business, so they are all scammers, especially the agent called David Wiseman. They will ask you to pay for extra days for them to find a replacement (even if you gave them a 30-day notice and it’s not stated in your contract & you are in a periodic contract). If you don’t agree, they threaten to take your deposit. Edit: The "Notice that you must leave" by community and local government on P14 stated that: "If the tenant is a periodic tenant, any notice they must give, its length and how it should be served, will be at the discretion of the landlord. Any notice given by the tenant should reasonably bring the tenancy to an end at the end of a complete period of the tenancy (for example, at the end of a month, if the tenancy is by the month) although this requirement should be stated clearly in the tenancy agreement. If the tenancy agreement is silent on any of the above issues, this is likely to be regarded as the tenant having been given no obligation to provide notice.” Edit 2: The common law states that you are not responsible for anything that's not in the contract. You are only responsible for the services you used unless stated otherwise in the contract. Don't believe their lies and fight for your deposit! They are just trying to raise the rent using your money. If they can’t find a new tenant who agrees to the overpriced rent they will then drop the price back down. And that's when they tell you all your money is gone.
I'm not sure how asking you to pay the rent until the end of the rental period, as required under common law, is a scam. You are not being asked to pay any extra rent. As it happens we have mitigated your liability by finding a new tenant who will move in soon after you move out.
1/5
GoogleThey need to change their system. First place I've enquired about a viewing that wants ALL MY INFO before I'm even eligible to be booked in to view anywhere. By all I mean they send a long form and want you to add your landlords personal phone number, full name, plus other personal info etc... (this is BEFORE you can even view a place). It's a required field to move on with the form before you're even told whether you can view the place or not! . Won't be using them at all.
Thank you for the feedback. This is an automated system we use for portal laads and is optional, it does not preclude you from viewing a property. Please contact us direct to arrange a viewing.
5/5
GoogleHad the absolute pleasure of dealing with David and Maisie. Very helpful, friendly and professional service. Maisie is a breath of fresh air, so lovely and friendly. Keep up the good work guys you are doing amazing.
2/5
GoogleI feel that they could allow more than 1 couple in the shop as there is plenty of room to allow social distancing. There were 2 staff at social distancing desks and both were chatting to 1 customer. Not pleasant having to wait outside in the cold or rain, so didnt wait .
Hi Tigger, I'm sorry that you do not agree with the social distancing measures we have put in place to protect our staff and visitors. We are available to discuss matters by phone or email.
5/5
GoogleSaw an apartment I liked, and within 2 weeks I was moved in. Lesley was fantastic to deal with. Answered all my questions with honesty, helped me with any queries I had, never left me in the dark. Always kept me informed and up to date. The whole process was effortless and stress free. Darren the gas man has also been a big help with any info I've needed, and talked me through the work that had been done to the boiler prior to the start of my tenancy. Thank you Lesley and the team at Frank Wyles & Co. Brilliant service from a brilliant estate agents 😃👍
1/5
GoogleI have noticed this evening that the property we viewed last week now been marked as let agreed. We rang after viewing this property within the hour and we advised we were interested and would like the interest to go forward. I was told by the person who showed us the property that we would hear within the next few days and he took a our details . I am disgusted how we have had absolutely no contact from yourselves even though you had my email , contact number and my address. I am very disappointed that you didn’t even have the decency or professionalism to let us know what was happening . We will continue to look for a suitable property but it certainly will not be through you .
Hi Angela, we do apologise, the notes on the file suggest that all the unsuccesful applicants had been notified which appears not to have heppened in your case. Frank Wyles & Co
5/5
GoogleSarah is an absolute credit to the team, extremely helpful, professional, polite and passionate about her job. It is very rare you come across viewing agents like Sarah.
5/5
GoogleCannot speak highly enough of Frank Wyles & Co, both as estate agents and letting agents. Their attention to detail and their consideration of both tenants and landlords is second to none. They are by far the best agents on the Fylde …
5/5
GoogleOur viewer (Maisie) was lovely, she was friendly and patient with us as we looked around. We are in the process of buying this property and this was our second viewing, she allowed us time to do everything we needed to without us feeling …
5/5
GoogleThe service from Frank Wyles & Co was excellent for our recent house move. From the valuation visit to the help they gave us in chasing solicitors and getting our sale over the line. Alison, Matthew and Lesley were especially helpful. Thank you to all. Highly recommended.
5/5
GoogleWe purchased a property through Frank Wyles and were impressed with how friendly & professional Jackie was. She helped us with several issues with the property and kept us informed every step of the way. We really appreciated all the time & help Jackie gave us during a challenging time. Excellent service.PositiveProfessionalism
1/5
GoogleI have my own property and unfortunately it’s located next to one managed by Frank Wyles. They are a nightmare for contacting, they almost force you to use what’s app. They will ignore you, never action requests. The property they manage it’s causing damage to my own. They been informed about this but clearly have no intention of resolving the matter.
Thank you for the review. As you are aware the issue is with the guttering on your property and not the property which we manage. We can be contacted by phone / email / whatsapp. When our lines are busy you have the option to leave a voicemail or start a Whatsapp chat.
1/5
GoogleI would not use this company again or recommend them. We used them to sell our house which cost us over 3k. We heard from them maybe twice during the whole process. (It was a 6 month process). The house was undervalued. Our first buyer dropped out and we found out via the surveyor they had booked, not the estate agent. They could benefit from hiring a photographer as the pictures where not great. The client portal was not updated so we had no clue what point of the sale we were at unless we asked the solicitor. The for sale sign got to under offer but never changed to sold. We didn't receive any instruction when it came to moving day- no check in or anything and once they'd been paid there was no email to say thankyou for the business or anything if the sort. I'm not sure if all estate agents are like this but over 3k seems like far too much money for the work done.
5/5
GoogleThe best estate agent we have used. The whole sales process from marketing our property to completing the sale was done in 10 weeks. …
5/5
GoogleOur house move took a very long time, through nobody’s fault, and Frank Wyles were helpful every step of the way. Every time an issue came up they were so helpful with solutions and were very active in getting everything smoothed out. They …
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