Trusted Agent profile · St Albans
★★★★★
2,073 reviews across 3 platforms
2 Station Road, Harpenden, AL5 4SD, St Albans, AL5 4SD
Part of Savills, see every office.
Savills's office in St Albans, at 2 Station Road, is rated 4.2 out of 5 across 2,073 reviews on three platforms, including 201 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Savills Harpenden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
TrustpilotSavills - the right estate agents to choose
On appointment you meet or are advised of the team that will be looking after you. Nothing was ever too much trouble. The experience of the company meant they knew who the right buyers were. They worked hard at synchronising everything so my purchase went welll too. The sale and purchase went very well due to very good management
5/5
TrustpilotGreat service - thank you!
Ritesh Gopaul has been my property manager for the past 18 months. The service has been excellent. Being a property manager is a tough role and I’ve had mixed experiences in the past. Ritesh is prompt, efficient and has managed the tenant landlord relationship effectively. Thank you!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Ritesh
1/5
TrustpilotAmateurs.
Attempted to phone them during office hours and the phone was never answered and calls not returned. Also went to view a property and the agents never showed up. A truly awful experience and in summary, they are amateur at best. Also, best to ignore the 5-star fake reviews.
5/5
TrustpilotA totally different letting experience!
I dealt with Euan Williams and Iona Paloka at Savills Maida Vale. They were absolutely incredible - diligent, friendly and so efficient. They nailed my property search from the word go and helped me sign the flat of my dreams. I cannot recommend this office enough, far superior to any other estate agent I have ever used.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
GoogleJust exchanged on a property I'm buying through Savills. Sam Rose was professional, friendly and extremely helpful with moving things along and dealing with any queries. The process was made fairly straightforward.
Dear Romina, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome. Paul Jarman, Head of Home Counties
5/5
GoogleI wanted to take the time to write a review about my recent experience with savils. From the very start I found the whole process extremely well managed. I meet Ellie who showed me round the property and she was very professional and very helpful. She answered all my questions and was excellent at returning calls and emails and I always felt like I was In Good hands. I was also in contact with Simone who again was extremely helpful and very professional and she kept me updated on developments and also handed me the keys personally. she was always on point and i never felt like I had any issues with the process. I would like to give these two a well deserved five star review. I think they are a credit to savills and I would highly recommend them to friends and family
Dear Stephen, Thank you for taking the time to leave a review. We are so pleased you were happy with service provided, and wish you well in your new home. Best wishes Gordon Hood, Director, Home Counties
5/5
GoogleI chose Savills as they were obviously the most professional team to sell our house in a difficult market. Throughout the whole process they have been fantastic - Samantha Rose, who delt with our sale, has been absolutely brilliant . Confident, professional, keeping us updated at all times, negotiating , problem solving, hand holding , with an upbeat yet calm demeanour at all times- we are so grateful to her and the Savills team and have been recommending them to everyone.
Dear Mary, Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours. Paul Jarman, Head of Home Counties
5/5
TrustpilotPersonable and Friendly
Michael Smit led the acquisition of my property. It was a smooth process even though there were some issues with the property. Even after acquisition Michael was on hand to deal with some teething problems and was courteous, friendly and a really easy person to get on with.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best.Regards,Michael
5/5
TrustpilotGreat service from Graeme and David
Great service from Graeme and David - Graeme was a great help ensuring that we were able to proceed with the transaction smoothly. I will highly recommend Savills to all my family and friends. David was a great help in showing us properties and ensuring that we felt comfortable with our decisions. Both were accessible at any time.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotMarcus was exemplary
Marcus was exemplary; I’ve been in the property business for 40 years and he is what I would call (he may not like this!) an old fashioned agent; attentive, helpful, polite and informative. He put most agents to shame. I hope Savills know what they’ve got. Thank you very much Marcus.
Thank you for such a lovely review. I am so glad to have been able to assist. Please feel free to reach out with any further enquiries.Regards,Marcus
1/5
TrustpilotAppallingly Letting Service
After visiting my daughter’s new flat which is let by Savills, I have to say that I am absolutely appalled that they consider this a suitable property.The property is in my opinion uninhabitable for humans with faulty electrics, vermin infestation and no hot water/ heating.Savills have been notified of the issues two weeks ago but have still not resolved any problems, they are obviously not fulfilling their obligations as a managing agent to the tenants. Further to this they expect the tenants to be available to liaise with any 3rd parties to rectify any problems rather than their staff being available ( for which they do receive fees for from the 2K monthly rent)- absolutely disgusting customer service.
Hello Alison, we would like to hear more about this issue. Please email further detail including the Savills office that your daughter has been dealing with to socialmedia@savills.com so we can investigate.
1/5
GoogleI am very disappointed with how the return of my tenancy deposit was handled. I handed over the keys 1 month ago, and the landlord is threatening to withhold the deposit for up to six years. Despite repeated requests, Savills did not step in to return the undisputed portion of the deposit, which should have been returned within 10 days as per TDS rules. It has now been over 30 days and I have not received any support from Savills. I believe Savills did not act as per their legal role as a stakeholder and deposit holder, claiming the deposit return was solely between me and the landlord. This ignores the legal duty of the agent to act impartially and return any undisputed amount within 10 days. The refusal to assist or facilitate communication breaches both TDS rules and the Housing Act 2004, and may even violate consumer protection laws. I have raised a dispute with the TDS and will be escalating the matter to the Property Ombudsman.
1/5
TrustpilotShocking company to do business with
Since Savalls has taken over the management at Heron Place in W1They must rank as one of the worst managing agents I have worked for in over twenty years. The accounts department is non-existent. I'm owed ten thousand pounds in two outstanding invoices. It is now time to issue court proceedings. I am not the only contractor on this site who refuses to do more work for them. They may have a fancy website and boast on social media how great they are, but their management team is useless.
Hi Peter, we would really like to hear more about this situation so we can investigate as a matter of priority. Could you please email further detail and any contact information you have to socialmedia@savills.com so we can look into this.
2/5
TrustpilotTerrible communication all around
Terrible communication all around. Our entire tenancy was meant with poor service and they rarely got back to us unless chased.
5/5
TrustpilotMany thanks to the team at Savills
Many thanks to the team at Savills, Stamford, for successfully selling our property. The entire process was managed in a highly professional manner and was excellent value for money. James Abbot was always available to give advice and guidance , kept us fully updated and inspired confidence and trust.We have no hesitation in recommending Savills.
Thank you very much, we have loved acting for you and wish you every happiness in your next home.Regards,James and the Stamford team
5/5
TrustpilotThanks Jess
Fantastic service from Jess Exley whilst I was looking for a new apartment. From the initial conversation to her timely follow ups, I enjoyed working with her. She went over and above to ensure that the needs of a customer we’re met. Thank you Jess for all of your help and assistance.
Thank you, it was my pleasure. I know that moving house can be a difficult time so it’s great to hear that I made it that little bit smoother for you. Regards,Jess
5/5
TrustpilotA far superior experience to other property managers
Our landlord changed managing agents during the course of our tenancy and the difference since Tami Falzon has taken over the property management is staggering. Tami and the team are professional, polite and quick to find solutions. The contacts Savills uses for maintenance do work of a high quality and have, without fail, all been very helpful and friendly.
5/5
TrustpilotFive star for Atticus
I rented a property from Savills, and the previous tenant left it in poor condition. There were minor issues and broken parts that I was not properly informed about before I moved in. However, my property manager, Atticus, took the issues seriously and resolved them promptly. She was also very responsive to emails and phone calls. Overall great experience and would definitely choose Savills again.
5/5
TrustpilotHigh praise for Fiona
Fiona is fantastic - always goes above and beyond to help. Very responsive and reliable. Truly a pleasure to work with
Thank you for taking the time to review our service, Georgiana - feedback is always incredibly helpful.I’m delighted that we mret your expectations.
5/5
TrustpilotAn impressive show of excellence
An impressive show of excellence, professionalism and expedience delivered in a friendly manner. Thank you Emma for your fantastic work in facilitating a smooth purchase of an incredible house. A refreshing experience to say the least! Keep up the excellent work!
Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy the new home!Regards,Emma
1/5
TrustpilotREAD THIS if you're renting from Savills.
It is crucial to keep a comprehensive record of your check-in information. Exercise extra caution by documenting the property's condition at check-in with photographs and videos as evidence. In the event of any other issues, it is advisable to have a written record of communication via email. When checking out, make sure to keep detailed records of the property's condition upon departure as well. The more detailed, the better, as Savills' headquarters may request excessive cleaning fees and unreasonable repair costs. Drawing from my experience, I recommend standing your ground and taking the evidence to TDS. A fair adjudication will ensure you receive the justice you deserve. In my case, I got my full deposit back, and the landlord received no reward.
Hi Zach, we would like to hear more about this so we can ensure we maintain the level of standards our customers expect from us. If you'd like, please send further detail to socialmedia@savills.com so we can investigate appropriately.
5/5
GoogleSimone has been wonderful trying to help my wife and I find a home!
Dear James, Thank you very much for taking time to leave a review. We are all so pleased that you were happy with the service provided. Best wishes Gordon Hood - Home Counties Director Residential Lettings
1/5
TrustpilotSad that a company with a trusted…
Sad that a company with a trusted reputation is not more discerning about the landlords it is prepared to represent. I had the misfortune to rent a house for a year through Savills and was continuously strung along by the property management team who agreed to have items repaired but in certain cases never did. I heard from neighbours that previous tenants had the same treatment. Savills first priority was to generate letting fees and their loyalty lay firmly with an errant landlord. If this involved stretching the truth, then it appears their staff had no qualms about doing so. Renter beware!
Thanks for raising this, Christopher. We would like to find out more so if you'd like please email socialmedia@savills.com with further details so we can investigate.
5/5
TrustpilotEfficient Service and Communication…
Kristina was very efficient at getting my rental paperwork sorted and finalizing the lease. As an international student/tenant doing everything online remotely (and being unfamiliar with the UK rental system!), she was very helpful and patient as she took me through the process. I'd highly recommend Savills for rentals.
Thank you for your kind feedback. Moving abroad can be very stressful so I am glad I could help you throughout the process. Please get in touch with any further questions.Regards,Kristina
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Tell us what you need and we'll put you in touch. Savills Harpenden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
