Trusted Agent profile · St Albans
★★★★★
2,073 reviews across 3 platforms
2 Station Road, Harpenden, AL5 4SD, St Albans, AL5 4SD
Part of Savills, see every office.
Savills's office in St Albans, at 2 Station Road, is rated 4.2 out of 5 across 2,073 reviews on three platforms, including 201 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Savills Harpenden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
5/5
TrustpilotSue T at Saville,professional support always
I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue
Thank you so much for your review, Lynn, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Sue
1/5
TrustpilotManager Cynthia Javori
Absolutely terrible experience with this company and manager (Cynthia javori)
We are very sorry to read about your experience and the distress it has caused you. This is clearly not the level of service or care we aim to provide, and we take feedback like this extremely seriously. Issues relating to mould, ventilation, and resident wellbeing are of the utmost importance, and it is concerning to hear that you felt unsupported during your time with us. We also sincerely regret any impact this situation may have had on your health and personal belongings. We would be very keen to understand more about how this happened, as we are uanble to find Ms Javori's name on our employee records. Please contact us via email to socialmedia@savills.com so we can investigate as a matter of priority.
4/5
TrustpilotGood service during our tenancy
Good service during our tenancy which has now ended. Our property manager Ritiesh was great and always very responsive. Only reason I have not given 5 stars is because we had deductions against the deposit, but still happy with the service we received from Savills.
5/5
GoogleWe’ve been very impressed with the lovely team at Savills Harpenden in relation to our house purchase. We are new to the area and the team including Joe and Annabelle could not have been more helpful.
Dear Chloe. Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
5/5
GooglePippa K was invaluable from the first viewing through to completion, and was especially helpful throughout the purchase process with a difficult chain. Pippa and the Savills team are highly recommended due to their knowledge and negotiation skills and client care.
Dear Tom. Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Home Counties
2/5
TrustpilotVery Average At Best.
My experience of Savills was very keen to sign you up but once instigated , very little knowledge or customer service after that. Would much rather deal with an on site developer than this type of set up where little information , customer service or expertise seems evident. Having been financially disadvantaged by my experience this time I would be very wary to repeat in the future.
Hi Simon, we are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotBrilliant customer service
Rented from Savills for about a year - felt really looked after by the staff. Vivian in particular was always on hand to address any problems and made sure issues got resolved quickly - an asset to Savills
5/5
TrustpilotI moved flat during Covid-19
I moved flat during Covid-19. It was still a pleasure to have Savills service when choosing the property. Tiffany was very nice and she answered all the questions in time to smooth the process. The property manager also replied very quickly when I was reporting issues and sorted it out for me immediately. I do appreciate this attitude and speed!
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotI am extremely disappointed with my…
I am extremely disappointed with my experience.
Thank you for raising this, we can assure you we are looking into this as a matter of importance, following our email exchange this morning (11/06/26).
1/5
TrustpilotPoor communication and lack of urgency to respond to queries
Trying to get an email response or even begin negotiating on a sale is nigh on impossible with their auction department. Online queries on their website were ignored for 3 days now, another email was answered but no information given!Given that the auction is 13 days away, I will not be taking this further as it’s hard work chasing them just for basic queries let alone anything of substance!Not great given that the economy and property sales are in a massive downturn right now. I feel sorry for anyone trusting them to sell their property for a good price given that they do zero legwork to facilitate sales other than the host an auction event!Update: the fact that you have received an online message and 2 emails from me of which only the first email was responded to says a lot about how you handle customer queries. I will not be chasing or wasting my time with your organisation anymore as the only time anyone does anything is when negative feedback is left on this platform up until then, the staff couldn’t care less!
We are sorry for your experience and would like to help; please email your contact details to socialmedia@savills.com so we can arrange for the Auctions team to contact you as a matter of priority.Update: the Auctions team would like to contact you but we have no reference of your reviewer name. Please email your name and details to above address and we will contact you immediately.
5/5
TrustpilotPurchasing
Thank you so much to Robin, Katharine and the team for their amazing help and support which enabled me to purchase prior to auction. It was great to experience the way in which each member of the team operated with such professionalism making each step an easy one for me. Thank you, Robin and The Team. Tricia
Thank you for your lovely review, Tricia. It was a real pleasure being able to help you and hope you enjoy the new home. Regards,The Auctions team
1/5
TrustpilotTerrible service from Savills
Savills is worst agent for both tenants as well as owners.I am a tenant through Savills. I live in Arena tower and for second year running I have apartment heat and water heating issues. It hasnt been fixed properly yet. Savills did seek multiple approvals from owner to change parts implies they have ripped the owner and changed all possible parts around the water heater without fixing it so far. I know for a fact some of the parts were not broken as not same person came to replace the part who suggested it to be replaced.My suggestion stay away from them if you are tenant for you mental peace & to save money if you are an owner.
Hi Rajendra, we are sorry to hear about this and would like to find out more. Could you please email socialmedia@savills.com with further information so we can investigate?
5/5
TrustpilotPrompt action when our boiler was…
Prompt action when our boiler was deemed unsafe and we were left with no hot water. Thanks Danielle for dealing with this quickly and professionally!
Thank you so much for your review, Jemma. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotBe careful
My experience with the Savills Team and Lettings Hubs has been horrible. My employer sent multiple references and Letting Hubs lie that they did not receive it. After digging, this issue seems to be quite common with the non British and foreigners. Savills and Letting Hubs clearly discriminate between foreigners and locals. You suck!
We are very sorry to hear that you had a negative experience. We take pride in offering excellent service and to hear that we fell short of that is disappointing. We would like to follow up with you - could you please email socialmedia@savills.com with more details so we can investigate further?
1/5
TrustpilotNo hot water for 10 months
Absolutely horrible! I live in one of their flat and as for now I have no hot water for 10 months! I have to write 10 e mails to get 1 response! The managers do not pick up or return the phone call. No consideration at all with my problem which seems to have no end. Meanwhile I keep pay my rent which is not cheap
Hi Marcos, we are extremely sorry to hear this and would like to provide a resolution as soon as possible. Could you please email further detail including your address to socialmedia@savills.com so we can facilitate this for you.
5/5
GoogleSavills Harpenden were fantastic dealing with our recent sale. Kris and his team were always on hand to help with any issues / concerns we had. Highly recommend them and would definitely use them again.
Dear Gary, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Home Counties
5/5
TrustpilotTroy Budd/ savills in bristol
I will recommend Troy to everyone. He is responsive, always constructive, and clear with advice. After meeting him for 10 minutes, I decided to sell through Savills. No other agent could come close. I am very grateful. I am sorry I did not have chance to personally thank, because I do not live in Bristol
I really appreciate your kind feedback, it was a pleasure to work with you and wish you all the best!Regards,Troy
5/5
GoogleEllie was absolutely fantastic throughout! Can highly recommend her and Savills :)
5/5
TrustpilotExcellent service
I selected Savills after meeting other agents in the area. Happy with the decision as they arranged some viewings quickly and received an offer which accepted within 2 months.Peter, James, Dan and the team very professional and pleasure to work with. Thank you
It was a pleasure to work with you, Mark, and very happy everything worked out.Regards,Peter, James and Dan
5/5
TrustpilotAfter being let down by many potential…
After being let down by many potential purchasers we decided to try to sell at auction for the first time.We can highly recommend Savills! Nicholson Boyd explained the whole process and was there for us every step of the way to a successful sale on the day. Excellent communication throughout. Thank you Nicholson.
Thank you for your kind words! I am so glad we were able to get the result you wanted. Regards,Nicholson
5/5
TrustpilotSavills...simply brilliant
Savills were simply brilliant. Caroleanne Gallagher was at our side throughout the whole sales process and made the journey stress and pain free. The level of contact and communication was 100%. We cannot praise them enough and would use Savills again in the future without question. A great team. Thank you.
Thank you for your lovely feedback. I am so glad to have been able to help you with your sale and I hope to work with you again in the future!Regards,Caroleanne
5/5
TrustpilotImpeccable service
Impeccable, professional service. Attentive to details, always on time, always caring and kind to everyone involved. Thank you
Thank you for taking the time to review our service, Victor Belogub- feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
TrustpilotExcellent Ele
Ele was fantastic throughout the whole sale process. Her communication was excellent as was her market insight. I would suggest that Savills ensure they retain her at all costs as I am sure other competing businesses wold be extremely lucky to have her. Ten out of ten.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.RegardsEle
5/5
GoogleThis is my second year renting through Savill's in Harpenden. Simone and Ellie could not have been more helpful, from helping me find the type of unit for which I was looking, to assisting with the paperwork and answering all my questions, including phone/email queries and office visits. They were patient, kind and very friendly throughout the entire process. I would certainly recommend them to anyone moving to Harpenden.
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Tell us what you need and we'll put you in touch. Savills Harpenden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
