1/5
TrustpilotPoor communication
Poor communication. Go with another estate agent. Connels is hopeless.
Trusted Agent profile · St Albans
Hamptons Harpenden Sales reviews in St Albans
★★★★★
827 reviews across 2 platforms
36 High Street, Harpenden, AL5 2SX, St Albans, AL5 2SX
Part of Hamptons, see every office.
Hamptons's office in St Albans, at 36 High Street, is rated 1.8 out of 5 across 827 reviews on two platforms, including 31 Google reviews rated 4.4.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Hamptons Harpenden Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
Reviews
Every review we hold for the St Albans office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe want say a big thank you for a Costas Stavrou! He is contacted us much earlier then our deal should finish and explained everything what we wanted to know and what we should know. Professional and kind, always can answer for all your questions. Very satisfied with Costas Stavrou!
1/5
TrustpilotThe perfect name actually CON-nells.
The perfect name actually CON-nells.I was happy till the day before move-in but since this agency is full of fraudsters; they lie and deceive you till you make any payments and once that is done with good faith then they start ignoring you because that's what con artists do.
4/5
TrustpilotEmmie Richardson is efficient and…
Emmie Richardson is efficient and polite, dealing the rent brilliantly to the landlord' satisfaction.
1/5
TrustpilotWent to them to rent a house,booked a …
Went to them to rent a house,booked a viewing. Got a call on viewing day that they had to rebook, i took another day off work for the viewing just to get another call saying that the landlord doesn't accept us because i get in work beneffits...this was meant to be disscussed after viewing not before and in my opinion Michelle has this house put asside for some of her friends. Totally unprofessional
1/5
TrustpilotCon - nells
Put in a offer with connells estate agents and basically forcing our hand to use there in house mortgage adviser or else they wouldn’t put forward our offer, we had all or correct documents and a mortgaging principle. Which I later found out was illegal! They basically told me I’m not interested in the house due to not using their in house mortgage adviser.
5/5
TrustpilotCharlotte from the Peterborough office
Charlotte from the Peterborough office was excellent. Communications were very good and she was polite friendly and professional
1/5
TrustpilotWould not book a viewing for a flat…
Would not book a viewing for a flat without first making me come to their office to push their own morgage advisor who comes with a £599 price tag. They said that this was due to them recieving too many "time-wasters".
1/5
TrustpilotStill awaiting refund
Was informed i would receive a refund of my holding fee from the plymouth branch for a property that was taken off the market. Have still not received this a MONTH later and am stuck in a loop of the branch blaming the accounts department and vice versa. Also have been informed that i am only due a partial refund even though i never received any services from them. Do not trust.
1/5
TrustpilotThe worst Agency to deal with was…
The worst Agency to deal with was running late to meeting that was arranged only 20mins prior to me leaving and this is at peak traffic, the guy was so rude because I was going to be late, would not let me speak kept talking to me how bad I am. Worst Agency ever will never sell or buy through them ever
1/5
TrustpilotWorst Agent Ever
Awful communicationBooked viewing in person but then 8 minutes before the confirmed time another email arrived to say that this would be a Desk Top Valuation - meaning agent would not even attend the property to view. What a waste of time!!!
1/5
TrustpilotAbsolute waste of time
Absolute waste of time. Pressured into using in house and when we didn’t went with another buyer!! Got all our paperwork sorted for nothing!! Used the Cannock branch and would never use them again if we didn’t have to, and certainly wouldn’t use them to sell my property. Let down massively. Messed around. Never got back to us we were always calling them.
1/5
TrustpilotGot to be the worst surveyors
Got to be the worst surveyors I’ve ever dealt with. When I apply for a mortgage this embarrassment are always the ones who ruin the process. They don’t value the flat, they value the street with their eyes closed. Anyone could do their job. Hopeless. They’ve obviously got a cheap contract with these mortgages companies, to save mortgage companies from paying the full loan to value.
1/5
TrustpilotThere are bunch of crooks liar We had…
There are bunch of crooks liar We had three valuation they’re all pretty much was on the similar price when these guys come to do your survey for my flat don’t lie to the lender so please if you have these guys to come to do a survey told to F off because it will let you down they are racist and rude.
1/5
TrustpilotDO NOT USE. These are liars and frauds.
DO NOT USE.After agreeing to let a property to me, they phone 1-week before the move-in date to inform me that they have let it to someone else, despite my having paid the 'holding deposit'. To make matters worse the agent giggled down the phone as she informed me that I was a week from homelessness.Evidently the holding deposit is worthless and offers a tenant no security.
1/5
TrustpilotAbsolutely terrible service from start…
Absolutely terrible service from start to (soon to be) finish!
1/5
TrustpilotThere survey report was rubbish and…
There survey report was rubbish and full of assumptions rather than facts. Since moving into the property we have serious issues which should have been reported.There lack of response speaks volumes.I have a brain tumour and advised not to get into stressfull situations alas they have made my heath worse. I have complained to RICS and I suggest others do the same.
1/5
Trustpilot9 months and counting with leaking shower
Waited and still waiting for 9 months now for a leaking shower to be fixed. Currently had approx 5 different plumbers “try” to fix it with no joy. Had to fight for about the same time to get hold of our landlords to make them away of how they are wasting their money paying these people to “manage” their property. We have actually started fixing other problems ourselves.
1/5
TrustpilotWow just reading some of these reviews…
Wow just reading some of these reviews glad were having nothing to do with them!Total lack of communication! Viewed a property said would ring us to let us know the outcome we had it, next thing we see is Let agreed on picture m, not even a courtesy phone call telling us!
1/5
TrustpilotThe worse service ever!!!
I never have received such bad services ever! I have terminated my tenancy contract on May 14 and now is June 19th and they still didn't hear back from them!!! I have sent 8 emails in total and so far I get an automatic email! this is acceptable and I have already reach out to Justice for tenance to help to terminate the contract!
1/5
TrustpilotFirst buyer
First buyer a little while ago. Dealing with the Horley branch. Totally useless gave me extremely bad advice. Lost nearly £1500 and was told all not refundable. Absolute cowboys
1/5
TrustpilotUNPROFESSIONAL and UNETHICAL
I’m currently renting from them and they’re all about business and could care less about me once they have bond you to a contract. They did not contact me during or after the pandemic. If they can find a loophole to charge fees, delay repairs or evict you when you are the most vulnerable they will try. We just received notice to leave.
1/5
TrustpilotRude and awkward
If I could give this company less than one star I would.Rude awkward surveyor came around and made it painstakingly obvious he was doing to do his best to get my buyers mortgage declined based on a slightly higher than average service charge (it’s a grade listed building with great amenities) ... and succeeded.If anyone from NatWest is reading... chuck these guys ASAP!
1/5
TrustpilotAfter phoning twice on consequetive …
After phoning twice on consequetive days asking for information on a property they have for sale, still no call, email or attempt to contact me! How do they expect to sell houses if you do not follow up leads. Terrible way run a business Billericay branch. I will continue to call as I'm truly interested in the property but I would NEVER give you business or recommend you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Hamptons Harpenden Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Albans.
