Every review we hold for the St Albans office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAnother scumbag estate agency who overvalue to get your interest
The plymouth branch came to see my property and I was given the whole shpeel about how they give a proper valuation and wont over value blah blah blah. After recieving my valuation of £199,000 I decided to list with them and called the rep. She thought I was another customer they have listed from the same road as as i live in and proceeded to tell me about the bookings she had for viewing. She hadnt told me about this listing when speaking to me. It wasnt in her resaerch pack. This house was larger than mine and in better condition at £190K!!! The £199k valuation was deliberatley there to flatter me, rub my ego and get me to list... there is NO WAY my property would have stood a chance at that price against my neighbours at £10k less.... When challenged she said the market had changed due to supply and demand...WHAT!!! IN A WEEK!! What do you think I am an IDIOT!! And why wouldnt the neighbour have listed at £210k if my valuation was as she insisted, correct....scum bag estate agents, hell bent on nothing but earning commissions and collecting listing fees... Get lost connells.
Sean · 1 February 2016
★★★★★ 1/5
TrustpilotNot happy with customer service
Not happy with customer service. Haven’t rented with them since 2019 and yet they haven’t removed my details from the system as I asked, so I’m always contacted by either emails or phone calls about the landlord wanting to view the property or maintenance wanting to books slots to inspect/ run tests. Iv emailed a few times now to have my details removed as not living there but it’s just ignored.
Zoe · 29 March 2021
★★★★★ 1/5
TrustpilotKingsthorpe - Poor trading against the law
Viewed a property and didn't think it was worth what it was going by the work that was required and similar house on the same street on by another agent. Emailed a price wiling to pay only for the branch manager to tell me that the price would not lead to good negotiation. Hows that then? I had to state the law before they would send over the offer to the client, they are middlemen thats all and legally obliged to promptly pass on all offers. Poor service from them, had friends who all say the same both before and after purchasing property. I wouldn't use. They also try and force financials which is also against the law, if they do this speak to the trading standards and obundsman, it is the only way they will learn, they are owned by a building society so propably want you to get a mortgage through them!
Mr · 26 January 2016
★★★★★ 1/5
TrustpilotDisgusting Company who hold onto deposits
They where told over two weeks ago to realise the deposit
to me by the TDI. Instead they ignored the request and said it was an admin error. When I contacted them after several attempts they promised me it would be no later than Friday. Not only has it not arrived, I am now being told it has not been processed. If I had not chased they would have still done nothing. Even though they can send the money today they won't. I have now been told Wednesday. This is not there money it is to cover rent arrears. I will never use them again I will just register the deposit with the tds directly so they can no longer make money from i
Suzanne · 16 October 2015
★★★★★ 1/5
TrustpilotSCAMMERS
SCAMMERS! They force you to transfer £220 to reserve property that you're planning to rent, calling every 30 minutes asking if you made a transfer and forcing you to do it faster. However, after you do that, they say that you're not applicable for the property and no refund you. No property, No refund, No support. A TRUE LEGAL SCAMMING SYSTEM. PLS AVOID AND REPORT THEM
James · 9 February 2022
★★★★★ 1/5
TrustpilotWorst estate agent in Basingstoke
This is by far the worst estate agent in UK (Basingstoke branch)! They never answer the phone, they don't call back, they sit on offers for days and do nothing with it. When you manage to speak to them it is impossible to have a sensible conversation as they will make it as difficult as possible for the customer to make an offer, I wonder if there is any interest behind it...they also push hard for their worthless packages as they want to make an extra £1k or as much as they can on their poor services and if you do not comply they fob you off....it doesn't surprise me as the office manager is the worst of the bunch. After the whole confusion they also don;t enter the correct details in their system and waste your time to call you for nonsense offers...don't go anywhere near them!
Mike · 22 July 2015
★★★★★ 1/5
TrustpilotSouthampton/Shirley Branch
We rented a flat in Southampton. Few weeks after getting in the flat they told us there were people coming to view the flat.... So we realised the flat was on the market to be sold (They were hiding it!).The staff in Shirley (southampton) branch have always been rude on the phone, useless and they don't care about the customers. They just contact you when is about money.DISGUSTING and USELESS PEOPLE, DISGUSTING and USELESS AGENCY.
Albert · 28 November 2019
★★★★★ 1/5
TrustpilotDisgusting customer service
Completely unpolite staff, they forced me to provide my personal details just to view a property and they forced me to call instead of using email although I believe we are in the XXI century. I was also ensured my email was not going to be used for marketing and guess.... next day I had tons of Colonnells emails in my inbox. Awful experience. Glad the house was awful, too as I didn't have to deal with them anymore.
Arman · 28 July 2016
★★★★★ 1/5
TrustpilotI booked a viewing of a 1 bed flat in …
I booked a viewing of a 1 bed flat in Fishponds, Bristol. After receiving no confirmation I called the office on the day to confirm, they had me on the system and said they would send me he details and see me at the viewing. When no one turned up after 10 minutes I checked zoopla to find a contact phone number to see the property was listed as no longer available. Really poor customer service,waste of time.
Sarah · 26 September 2017
★★★★★ 1/5
TrustpilotThe worst Agents ever!
The worst Agents ever!Try to avoid them as they are totally unprofessional and will try to charge you some ridiculous amounts of money. We decided to let our property through them going for the full management and after 3 mouths we ended up without any payment received, as they were saying the money are bouncing back! At the moment going through endless complaints procedure! What a joke this company is ! Bunch of unprofessional people! AVOID AVOID AVOID
Lidija · 24 July 2017
★★★★★ 2/5
TrustpilotAvoid if you can
The valuer seemed to be a good person to chat but I would question his professional judgement. He undervalued ( compared to THE well respected local agents) the house without any justification. It didn't affect the end result as I was just switching the lender. Would have lost the property had I been a buyer.Yes he works for lenders for a measly fee but where was his professional judgement?
KAus · 3 June 2021
★★★★★ 1/5
TrustpilotAbsolutely terrible service, a waste of money
How am I giving them money to 'manage' a property when they do little to no work. I wish I had the confidence to charge for a service and then did absolutely nothing. Kudos
Jason · 20 July 2024
★★★★★ 1/5
TrustpilotUnbelievably bad experience
Unbelievably bad experience. We have been let down massively multiple times. We had major health and safety issues, unusable toilets for 2 months and we only heard promises.We had to contact Private housing at the city council to get them to do something. Unreliable would be a compliment for them. Do not use these people, seriously.I can keep going with how many problems we had but there is no point. Their ratings say it all.
Dimitirs · 4 June 2019
★★★★★ 1/5
Trustpilotunhappy tennant
Renting my first property with them, was told it would be finished for the day I got my keys, 5 weeks later I’m still waiting for my cupboard doors to be fired, my shower to be fixed and the nail sticking out of my banister to be removed. They’re quick enough to take the rent out of my account although they put me in arrears as they never took my account number for future payments.
Katie · 8 March 2019
★★★★★ 5/5
TrustpilotGood service by Scott in Colchester
Really good communication by Scott and his team in Colchester. They were efficient, encouraging and helpful and knew their stuff. Thank you!
J · 5 December 2020
★★★★★ 3/5
TrustpilotBeware hidden charges
Reasonably easy ride but no real surprise as a first time buyer and a chain free seller. Very annoyed at extra charges that were on back of the very small print in the contract, which were not pointed out and we assumed that buying a fixed fee service would be exactly that!
Philip · 6 May 2023
★★★★★ 1/5
TrustpilotPoor service Canterbury office in kent
10 weeks only one viewing,agents who seem inept not doing anything to try to sell,price is not to high so should have interest AVOID AT ALL COSTS if you want to sell your house,Get more action from a stuffed dog
Johnnie · 27 February 2024
★★★★★ 5/5
TrustpilotReally good would happily deal again
Really good would happily deal again. Highly recommend Claire the manager. Such a smooth move. Stress free. Highly recommend. Brenda
Brenda · 4 April 2021
★★★★★ 1/5
TrustpilotJoke of a company
This company are an absolute joke...rude surveyor came and walked in with the smallest of introductions, spent 10 minutes in the house and walked out with the parting words, “the bank will be in touch”. Undervalued the property based on 2 RICS reports we paid to have over the past 18 months and now affecting our mortgage. Do not use. Apparently their valuations are “Law”. Laughable..! Can I do a minus review..?
Rich · 14 February 2020
★★★★★ 5/5
TrustpilotHighly recommend 😊
They where excellent especially in the times we are in right now, Ross and his team are superb ! Highly recommend 😊
Elaine · 14 September 2020
★★★★★ 1/5
TrustpilotFake marketing to gain personal data
They put fake properties for sale on Rightmove, using this way to gain personal data from customers. Don't understand why this kind of low value providing companies exiting in the market. Full of scammer and scumbags. Don't deal with them if you can avoid at all! Especially the branch in Warwick, absolutely disgusting.
Yasmine · 23 March 2023
★★★★★ 5/5
TrustpilotExcellent
Everything was like we agreed from start to conclusion. Professional staff. Didn't have any problems whatsoever. Always available. Thank you for your help, especially to Nicole
Nikola · 1 February 2019
★★★★★ 5/5
Trustpilot5 Star
I cannot recommend connells enough. The whole process has been seamless from buying a new home and selling ours. Liam especially has always been there for any questions we have and nothing is too much trouble. Definitely 5 star service
Ria · 16 February 2024
★★★★★ 1/5
TrustpilotAwful Service
Terrible service, rude and constant lies.There's a reason the Trustpilot is currently below 2 stars.
Okada · 25 January 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
