Trusted Agent profile · St. Albans
★★★★★
53 reviews across 2 platforms
12 London Road, St. Albans, AL1 1NG
Druce and Partners's office in St. Albans, at 12 London Road, is rated 4.4 out of 5 across 53 reviews on two platforms, including 28 Google reviews rated 3.9.
Every review we hold for the St. Albans office, from every platform, shown as written. First names only.
5/5
GoogleDarryl helped us to buy and sell our house in St Albans. He's got tonnes of experience in the St Albans area, is great for professional viewings, but his real strength is shown in keeping the whole chain moving. I don't think we would have moved without his help! 100% recommend Druce & Partners to get you moving in St Albans.
5/5
GoogleDarryl made me have a very smooth process as a first time Buyer and made me feel at ease. He dealt with everything!
5/5
GoogleDarryl and his team have done a fantastic job selling my property - they have been wonderful guiding the sale through to completion; a tricky business given that it was a chain of 8 properties with a few nerve-wracking moments along the …
5/5
TrustpilotDarryl could not have worked harder to…
Darryl could not have worked harder to make sure that the difficult chain completed successfully. He was always available for advice and support and give updates on the progress of all the transactions.
Thank you Jean.
1/5
GoogleDarryl as a professional represents very little - rude and bullying behaviour as well as encourages unethical decision making. Two other agents involved in the chain and everyone was taken back by his lack of professionalism, aggressive and sly approach. Terrible.
1/5
GoogleWe had a very negative experience as a buyer from the Druce. Like reviews on other sites, the manager was an arrogant bully, who would shout (mostly at my wife when she had the misfortune to speak to him), threaten to put the property back on the market regularly, and even hung up the phone on one occasion; very unprofessional. He obviously has a clear idea that the best way to sell a property is to bully the seller, which, ironically delayed the process, and if a similar property had become available through a different agent, we would have jumped ship at the first opportunity so as not to have had to deal with him. I like small, independently owned business and support them whenever I can, but what should be a strength of local knowledge and personalised service, was his biggest weakness. Just for the record, we completed in 7 weeks, were good buyers, and I gave the manager the opportunity to apologise - he shouted get out of my shop!
5/5
GoogleI don't understand why there are bad reviews. I used Druce and Partners and found them excellent. Paul and Daryll were brilliant throughout the sale of my property. 5* Highly Recomended
5/5
TrustpilotExcellent service as ever
Excellent service as ever. Patient, friendly, experienced and always willing to go the ‘extra mile’.
Thank you again Stephen for letting Druce & Partners act on your behalf.
5/5
GoogleLooking at the star rating wording - We didn't love "it" - house buying and selling is a huge stress but we have nothing but praise for Druce and Partners. This is our second move using this local firm and I cannot praise them enough. Throughout this difficult process they have been professional, careful and intelligent people. They do the job properly and don't hesitate to help and use their local knowledge and contacts. Excellent - nothing less!
5/5
TrustpilotHouse sale
Good communication from Mr Druce at all stages of sale and ongoing negotiations Would recommend to anyone selling in the St Albans area
5/5
GoogleWe bought through Druce and Partners back in 2005 and decided to sell through them in 2020. Whilst we loved our house it was difficult to sell but Darryl worked so hard throughout. We always knew what was going on and Darryl continued to market until we sold. Will always be grateful for his tireless efforts. Thanks you.
5/5
TrustpilotIt was a great deal with them
Thank you Nick.
5/5
TrustpilotExperience ,honesty ,efficiency…
Experience ,honesty ,efficiency ,friendly
Thank you.
1/5
GoogleCompletely shocked by how rude this agent was on the phone. I know in this covid world we need to be kind to everyone as we don't know what people are going through, but this phone call took my to the limit. I had to get off the phone.
5/5
GoogleWe bought through Druce and thought they provided a good, clear service. On our first viewing, Paul asked good questions to prompt what we were after, and that allowed him to offer some really useful advice that ended up resulting in us buying the house. Would recommend.
5/5
GoogleAs a tenant of a property being sold by Darryl our experience of his dealing with it was that he was professional, compassionate and kept us informed every step of the way.
1/5
GoogleWouldn’t recommend absolutely terrible service
5/5
GoogleWe've never received that level of service with any estate agent, outstanding. Very responsive, professional and go the extra mile for the buyer as well as the seller, rare.
5/5
TrustpilotExcellent all round
Excellent advertising. Good advice. Frequent updates. Easy to get on with. Couldn’t be better.
5/5
GoogleI cannot believe how brilliant this estate agent is. Friendly, honest and professional. I couldn’t recommend using this agent more.
1/5
GoogleDon't know how they sell any properties, the guy is so so rude. Think he needs to go on a customer training course.
1/5
GoogleI strongly advise against using Druce & Partners having recently had a very negative buying experience with them. They are extremely unpleasant and not deserving of good sellers and buyers' business.
5/5
GoogleVery happy 10/10 from start to finish. I sold my house with Druce and bought my new home with them. I cannot speak highly enough, would recommend without hesitation.
1/5
Googlenever have I been spoken to so rudely. Quite amazed these people are operating with attitude like that. Absolutely appalling way to go about business!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
