5/5
TrustpilotVery informative
We found the sales person to be knowledgeable and friendly. She was able to answer our questions quickly and efficiently.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
Trusted Agent profile · Sprotbrough
Crest Nicholson Sprotbrough reviews
★★★★★
1,389 reviews across 2 platforms
Sprotbrough, DN5 7NU
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Sprotbrough, at Sprotbrough, is rated 4.0 out of 5 across 1,389 reviews on two platforms, including 5 Google reviews rated 3.2.
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Reviews
Every review we hold for the Sprotbrough office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAwful company
Awful company. Avoid! Never buy a home that has anything to do with these people. So disorganised and the craftsmanship is shocking. Broken windows, mould, unaligned doors, damp... the list goes on and they want nothing to do with it! No responses from customer services - DO NOT BUY
Agent replied · 10 June 2024
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
1/5
TrustpilotDO NOT BUY FROM THESE COWBOYS
DO NOT BUY FROM THESE COWBOYS. Rowan Park in South London has been beset by build problems plus no new doctor's surgery, no new community hall and the parkland is so poor Merton Council won't take it over. Living hell.
5/5
TrustpilotFriendly and Patient Team
Sam and Josh have been friendly and helpful. Naturally we have had a myriad questions but this has been no bother for them and we haven't felt rushed at any stage. I would happily recommend dealing with them to friends and family.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotStaff is very good and helpful
Agent replied · 23 December 2024
Good afternoon Crystal, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
5/5
TrustpilotThe lady that showed us around was…
The lady that showed us around was lovely
Agent replied · 23 October 2024
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
5/5
TrustpilotStaff are very helpful and friendly
Agent replied · 23 December 2024
Good afternoon, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
1/5
TrustpilotFailed to meet Fire Regulations
Yet another corrupt and incompetent house builder. My apartment was build so poorly that water ingresses in from every window and water streams in from the balcony when it rains. I have to place buckets down to catch all the water. The block isn't even 4 years old!I had an independent inspector round, what they found was shocking. The block hasn't even been build to fire and damp proofing regulations. Crest ignore all my attempts at contacting them, I know many others on my estate having similar issues. Cowboy outfit, avoid their homes. They may look nice at first, but they aren't built to standard regulations.
5/5
TrustpilotExcellent customer service all round!
Excellent customer service all round in this early stage of our experience with the Rowden Gate development. Have total confidence in everyone we’ve spoken to so far. Extremely helpful!
Agent replied · 10 June 2024
Thanks for writing a review and sharing your experience.
5/5
TrustpilotClarity of explanations
Clarity of explanations, answered all questions fully
Agent replied · 23 October 2024
Good afternoon Christine, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experiences and are happy to hear about your positive experience with us.
5/5
TrustpilotOutstanding
the sales advisor ‘Craig Forrest’ was outstanding, we had to find a home quickly, he sorted every anxiety with waves of assurance and impressive competence, looking forward to moving in!
Agent replied · 10 June 2024
Thank you for your review, Craig will be thrilled to hear your comments.
5/5
TrustpilotWould 100% recommend Crest Nicholson
Would 100% recommend Crest Nicholson. Diane, Sam and Darren have been great and have made me buying my first home a really pleasant experience. Thank you!
Agent replied · 10 June 2024
Thank you for taking the time to share your experience. Diane, Sam and Darren will be thrilled to hear your comments.
1/5
TrustpilotFire safety scandal
Great sales experience. Good initial after care. Sadly 6 1/2 years later we are now caught in the fire safety scandal. Facing huge service charge bills from 24/7 waking watch and the remediation bill.Crest haven’t shared their survey findings with us but agree some cavity barriers were missed. They now refuse to communicate with me even though I’ve never been rude.It’s ruining my financial future. The NHBC warranty isn’t fully paying out. They don’t seem to care now. I can’t sell, it’s a nightmare.
5/5
TrustpilotSo far so good with reserving a plot at…
So far so good with reserving a plot at Brooklands Park, Bristol. All the team very helpful and friendly
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotI found the agent extremely helpful and…
I found the agent extremely helpful and thought the flats I was shown to be excellent.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
Trustpilotanswered all my questions that i asked…
answered all my questions that i asked i may go back for a second look when the property i may be interested in when the plot gets released
Agent replied · 10 June 2024
Thank you for taking a time to write a review and share your experience.
4/5
TrustpilotSales agent
Sam, the sales agent is cheerful and helpful. Although we only met her once but she gave us info. we need and followed up closely on email.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotYet another Crest reshuffle
I bought a house from Crest as they used to have a good reputation and have numerous snagging issues (not unusual with new build) however the communication from Crest about their reorganisation has been non existent and what is being done to resolve snagging as a result is completely absent.I appreciate the need to cost cut however no need to cut off customers as well gives impression that once house sold company no longer interested which is sad as the snagging is caused by inattention from the site team which is a company problem and gives rise to loss of reputation which is not a good idea in current times.
5/5
TrustpilotGreat customer service
Agent replied · 23 December 2024
Good afternoon Mavis, thank you for taking the time to share your feedback with us, we are delighted to hear of your positive experience.
5/5
TrustpilotCrest Nicholson
Crest NicholsonWestvale Park, Sales and Marketing Suite, Moy Green Drive.Jill Mckenzie & Alister Carter at the Westvale park sales office were both very helpful,friendlly & professional & made the process involved in buying a property less stressful & very smooth.Thank you both for your support.
Agent replied · 10 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
5/5
TrustpilotClaire who hosted my viewing at the…
Claire who hosted my viewing at the Picturehouse development in redhill really sold the property to me as she was very helpful and kind, extremely professional when compared to past viewings with others.
Agent replied · 10 June 2024
Thank you for taking the time to share your experience, Claire will be delighted to hear your comments.
5/5
TrustpilotSo far my experience with Crest…
So far my experience with Crest Nicholson has been great. I'm yet to exchange and complete but the staff (Beccy and Clare) have been really helpful in guiding me through the initial buying process.
Agent replied · 10 June 2024
Thank you for sharing your experience, Beccy and Clare will be delighted to hear your comments.
5/5
TrustpilotThey are hospitable and ready to help
They are hospitable and ready to helpI hope to have a 100%result from my search
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotSketchley gardens very helpful
Anita and Becky at Sketchley Gardens have been extremely helpful throughout the whole process and have made everything as simple as possible!
Agent replied · 10 June 2024
Thank you for taking the time to share your experience.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sprotbrough.
