Trusted Agent profile · Sprotbrough
★★★★★
1,390 reviews across 2 platforms
Sprotbrough, DN5 7NU
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Sprotbrough, at Sprotbrough, is rated 4.0 out of 5 across 1,390 reviews on two platforms, including 5 Google reviews rated 3.2.
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Every review we hold for the Sprotbrough office, from every platform, shown as written. First names only.
5/5
TrustpilotHarbourne Manor
My partner and I have recently purchased a property with Crest Nicholson at Harbourne Manor. The sales cycle so far has been fantastic, led by Luke, who has been very transparent and given us regular updates. We have had many questions along the way and his responses have been quick and in detail.
Thank you for taking the time to leave a review. It's great to know that Luke provided such a positive home-buying experience for you.
5/5
TrustpilotPossibly our new home 🏠 Sales office very helpful and gave us…
Sales office very helpful and gave us lots of info .
Good afternoon Lynn, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experience and are happy to hear of the great service you received.
1/5
TrustpilotCustomer service is awful
Customer service is awful! When they do reply it is short with no understanding of the situation. I recently sent an e-mail regarding a missing smoke door seal that was never fitted when I purchased. I was told I would need to purchase a replacement?? Once I have calmed down I will reply!!! 😡
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotExcellent sales staff
Excellent sales staff. Very friendly, thorough and knowledgeable I would highly recommend
Good morning James, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotExcellent customer service
Amazing customer service, staff are very friendly! It honestly is the best company if you are looking for a new home.
Thank you for taking the time to share your experience.
5/5
TrustpilotTrustworthy, highly recommended developer
The whole experience with Crest Nicholson so far has been seamless, as soon as we looked at the Claybourne development I knew it was where I wanted to live.The interior of the house ticked every box - the thoughtful layout, the amount of space, both main bedrooms having an en-suite and the incredibly high specification. We have looked at a few new developments and not been able to find what we were looking for, so to say we were super excited was an an understatement!Lesley Kelly has looked after us on the Claybourne site, she is approachable, friendly and within a couple of minutes knew exactly what we we were looking for. She is an an absolute pleasure to work with.We were able to take advantage of the Smooth Move scheme which meant selling our current house was all taken care off and we were able to reserve our preferred plot. I am looking forward to selecting my interior choices within the next few weeks.I would highly recommend Crest Nicholson as a trustworthy developer, we are incredibly excited about moving into our new home very soon.
5/5
TrustpilotFantastic purchase process
Lucy and Sophie at Wycke Place have been so helpful and responsive during our purchasing process! We've thrown a lot of changes their way and have always been patient and helpful, as well as being lovely people!
Thanks for taking the time to share your experience, Lucy and Sophie will be thrilled to hear your comments.
5/5
TrustpilotAmazing finished product with nice…
Amazing finished product with nice attention to detail. Although some people will continue to be negative (must be incredibly miserable in their own lives), I have been nothing but happy with the service and standards received.A happy home owner at Atherstone Heights
Thanks for sharing your experience, we are delighted to hear you enjoy your home.
5/5
TrustpilotWe arrived to our viewing at the…
We arrived to our viewing at the appointed time and managed to view the show home with a helpful and knowledgeable guide.
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat service
Lily of the Picture House Redhill assisted me with all my property and reservation inquiry in a very smooth and thorough manner. Very happy with the level of service she provided to me. She is great to work with.
Thank you for taking the time to share your experience.
3/5
TrustpilotThe show home was lovely but the room…
The show home was lovely but the room were smaller than imagined so I’m afraid not suitable for me.
Thank you for taking the time to share your experience.
1/5
TrustpilotMulberry View - RG40
- Took the keys to our house, and immediately flagged various concerns. All done within weeks of moving in.- Had to hire a professional snagging company, who found 127 defects in the house- Poor quality of paint finish, dents and cracks on walls, fittings, skirtings, window frames defective, windows fitted out of angle, radiators fitted out of angle, broken parts in kitchens, bathrooms, disconnected pipes, poor roofing, poor laying out of loft insulation, the list goes on...- Now a year on the property, we still on email wars trying to get attention to fix year old issues.I could not recommend enough that you steer clear of Crest Nicholson's properties. This is similar to issues with my neighbours and other friends who also bought CN houses in different locations.
4/5
TrustpilotBrightwells yard
Excellent viewing helpful staff . Great development but not yet ready to purchase.
Good afternoon Guy, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received from the team at Brightwells Yard, they will be delighted to hear your comments.
5/5
TrustpilotMy New Pad
The people at Crest really made me feel welcome from the start, nothing was too much for them. They were very informative and helpful, I would definitely recommend for anyone to look at Crest Nicholson homes.
Thank you for taking the time to write a review.
5/5
TrustpilotWe had a nice experience with Georgie
We had a nice experience with Georgie, she was very helpful and we really appreciate her attention and the house as well
Thank you for taking the time to share your experience.
5/5
TrustpilotExcellent experience with the sales team
Excellent experience with the sales team at Union Place, Monskmoor Park. In dealing with Katie Eaton I couldn't have asked for a better service. Looking forward to moving in!
Thank you for taking the time to share your experience, Katie will be delighted to hear your comments.
4/5
TrustpilotSales staffAre
Great on site sales staff knowledge and friendly service
Good afternoon Angela, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experiences and are happy to hear about your positive experience with us.
4/5
TrustpilotCalled to discuss options on part…
Called to discuss options on part exchange at the Monksmoor Daventry Development Representative showed us the available properties and able to answer questions in a clear manner. Very friendly
Thank you for taking the time to write a review.
5/5
TrustpilotBrilliant and supportive staff
Partner and myself wanted to have a look despite not having enough. Staff were friendly, informative and professional. Really felt like valued customers.
Thank you for taking the time to share your experience.
5/5
TrustpilotSales team at the Daventry development…
Sales team at the Daventry development were excellent to deal with, I had been up previously and met Becky. But on my second visit I was walked through the house and process by Anita.Both of them have been excellent and very knowledgeable.
Thank you for taking the time to share your experience, Anita will be delighted to hear your comments.
5/5
TrustpilotExceptional Service and Knowledgeable Agent
The agent was really helpful and went above and beyond to answer all our queries.
Thank you for taking the time to share your experience.
5/5
TrustpilotCustomer service was excellent
Customer service was excellent. I was shown around properties and my queries were answered fully.
Thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received.
5/5
TrustpilotQuick and easy to arrange appointment
Quick and easy to arrange appointment, and helpful in finding other locations to look at nearby.
Thank you for taking the time to share your experience.
5/5
TrustpilotFuller's Grove, East Challow new homes
Visited Fuller's Grove development in East Challow and met with Laurie who was great and competent.
Thank you for taking the time to share your experience.
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