Crest Nicholson Sprotbrough reviews

★★★★★ 1/5

Trustpilot

Very Poor Workmanship - Building Defects

I see lots of reviews about excellent experience at the purchasing stage. It was like that when we bought our flat. We have a flat in a block in Stockwell, London which we purchased 8 years ago. We have since had no end of problems with the building which we have had a nightmare struggle with Crest or NHBC to fix. Some of the workmanship is unbelievably poor. I for one would never ever buy another Crest Nicholson property - beware.

Ian · 4 June 2021

★★★★★ 4/5

Trustpilot

We are not a bespoke builder

Overall experience made more challenging due to Covid-19 restrictions although the site were well organised in following the correct protocols to ensure safety first.I was impressed with the product but frustrated with the lack of flexibility in accommodating any change requests - additional kitchen units is an after-market offering, unable to relocate the washing machine - constantly hearing the quote that we are not a bespoke builder.Sales team (Diane & Hazel) were very professional and easy to communicate with.

Customer · 7 August 2021

★★★★★ 5/5

Trustpilot

Rachel and Lucy have been so helpful…

Rachel and Lucy have been so helpful during the whole process of buying a house. Myself and my partners are first time buyers so this is a very new process to us and both lucy and Rachel have answered all our questions, rung us both consistently through our the process and made us feel that anything we ask is not to much. I am delighted with the service we have received and I cannot wait to proceed even further with our first home with the help of Lucy and Rachel

Customer · 27 May 2021

★★★★★ 5/5

Trustpilot

Very good informative

JustAnswer · 17 December 2025

★★★★★ 5/5

Trustpilot

Smooth Sailing all through.

A big thanks to Chrest Nicholson and the wider team, you guys always stick to your promises without a doubt. You do as you say and not another way around.

Ola · 6 October 2021

★★★★★ 4/5

Trustpilot

Campbell Wharf in Milton Keynes

We love our new apartment at the Crest Nicholson development at Campbell Wharf in Milton Keynes. The location is amazing and the apartment itself is stunning. Sasha in the sales office and Jamie the site manager could not have been more helpful throughout the entire purchase process. Some of the legal aspects were rather painful and drawn out, but this is fairly normal I know, especially in the current climate - and not something which the sales/site team had any control over. Three months after moving in we still can’t quite believe we live here, it feels like we’re on holiday!

Gill · 19 May 2021

★★★★★ 1/5

Trustpilot

Awful

Awful, dont even deserve 1 star. We moved in 3 weeks ago and within one week our bathroom was leaking into the ceiling into our living room. On inspection it seems like its our toilet as its sewage water coming through. Called to complain to then have two builders sent round with a plunger who then scratched their heads and said “block done”All they did was flush the toilet!!!!!!! The. To be told its your fault as you have been flushing items you shouldnt be flushing. Funny that, only lived here a week and couldnt tell me what ive been flushing. It has been 2 weeks!!!!!! And i am constantly calling, emailing, being given falses promisesI want an ANSWER and a actual fix. No we will send a plumber to you which you have been saying since wednesday last week. Yet today find out you dIdnt have my phone number and had the wrong plot number!!!! Please dont bother with your auto response as that email never gets answered. While writing this i have spent the last 26 minutes trying to get through to the 0333 136 0360 number.If it comes to it ill have to go across the road and scream at the builders as the development is still being builtI have filed a complaint with NHBC, environmental health, local council and papers as this is disgusting!!!

Natasha · 10 May 2021

★★★★★ 5/5

Trustpilot

Henley Gate - Sam and Josh

We have spoken to both Sam and Josh at Crest Nicholson Henley gate site and found both of them to be incredibly informative and helpful throughout our whole process so far! Sam has always been super responsive and has been happy to chat to us at any point. It’s great to have found someone easy going and honest about the whole experience and we’ve really appreciated her help! Thank you both!

Jess · 11 September 2022

★★★★★ 1/5

Trustpilot

This company is awful

This company is awful. The Daventry sales women in Monksmoor Park are terrible. They try to intimidate, twist the truth, provide inaccurate information, fail to take any responsibility and blame everyone else across their own business for promises not being kept. Then they blatantly lie! I'm a touch worried about the quality of house following the service received so far. I will post another update once the quality is clear. Advice to you, is stay away from the liars in the salesoffice.

John · 6 May 2021

★★★★★ 1/5

Trustpilot

Awful company

I purchased a help to buy property on the 19th of March and so far, apart from the interior design and size of the house I have nothing good to say about Crest. I was originally meant to complete in February, viewed the house 2 days before supposed completion date and the house was in a state, however was still promised the house would be done on time, less than 24 hours before completion they advised that the house was not complete and they would need an additional 3 weeks to complete. Upon moving in I completed an extensive snag list which with the exemption of 1 thing, nothing has been completed however they have lied to the housing association advising they had completed all outstanding work. I have leaking pipes and as of last night both windows in the bedroom leaked high amounts of water through, soaking multiple towels. How a house could be signed off with this much wrong is beyond me.

Holly · 4 May 2021

★★★★★ 5/5

Trustpilot

We are truly satisfied with the way…

We are truly satisfied with the way Estate staff treated us and helped us to understand what we are looking for and we are very much pleased and looking forward to the final process.

Saeed · 24 December 2025

★★★★★ 5/5

Trustpilot

Great Customer Service

This is a huge step for my wife and myself as we are first time buyers. Katie (Hansford Park - Houlton - Rugby) has been brilliant in every step of the process so far. Always very polite and with great professionalism, quick to return phone calls & emails, which makes a huge difference! She was very patient going through every detail of our choices, leaving no questions unanswered. An outstanding experience so far.The development is excellent with a wide range of options and good quality can be seen throughout every detail. We absolutely recommend!

Jonas · 4 May 2021

★★★★★ 5/5

Trustpilot

Purchase At St John's Mead, Elmswell

i have really appreciated the help and support given to me by Lauren and Joshua. They were very customer focussed and because they listened to what was important to me they were quickly able to provide options and make suggestions. The detailed information about the site and my new home in particular was great and demonstrates the company's ethos of quality and care.I'd say that Lauren and Joshua are great representatives of those high standards Crest Nicholson achieve across their business.

Sally · 1 May 2021

★★★★★ 1/5

Trustpilot

Once they have your money it's game over...

Moved in June 2018 and in August 2020 part of our front garden still hadn't been completed, despite many chases. Customer Services Manager attends at the house and agrees to get work completed. Here's a summary of emails since then:9/9 from CN - here's a report on the work we'll do16/9 to CN - Any progress on this work?23/9 from CN - I'll chase up contractors22/11 to CN - Any progress on this work?24/11 from CN - Can you send us pictures24/11 to CN - Your CSM took pictures already30/11 from CN - I'll chase up contractors27/12 to CN - Any progress on this work?4/1 from CN - I'll chase up contractors19/4 to CN - Another 5 months has passed, any progress?30/4 from CN - I've asked the CSM to have a look at this for you.And still it goes on...... round and round!If you value your sanity find another housebuilder!

George · 30 April 2021

★★★★★ 5/5

Trustpilot

Great experience Charlie was really…

Great experience Charlie was really amazing explaining everything clearly

Miss · 11 November 2023

★★★★★ 1/5

Trustpilot

Avoid as if your life depended on it

Save your money, time, your heart, energy and relationship and avoid these builders. Site team lie about spec, build finish is below average, once you complete you are dropped like a stone. The management including directors wash there hands and do not care one bit. Even when you email the MD no response. So please avoid our pain and stay clear of crest

McPaul · 7 June 2023

★★★★★ 5/5

Trustpilot

Outstanding Experience

I had a remarkable experience with Siobbhan Shaw of Crest Nicholson (Centenary Quay) whom was extremely helpful with the process of reservation.The ease and convenience of the process is more than enough reason for me to make recommendations to any potential first time buyer as myself.

Dennis · 24 June 2024

★★★★★ 5/5

Trustpilot

Superb,professional attention by Sam at…

Superb,professional attention by Sam at Monksmoor Park. Everything was very clearly explained and nothing was too much trouble. Looking forward to being a proud owner of our Crest Nicholson house.

Oliver · 9 September 2021

★★★★★ 5/5

Trustpilot

We bought a house from crest Nicholson…

We bought a house from crest Nicholson at Blythe valley business park , woodlands place ,solihull We have been in this home for few months and as first time buyers have had a really wonderful experience. The sales team were fantastic and helped us get the house we really wanted for what we felt like was a great price.Our site manager Stuart , here at woodlands place,solihull has been so helpful with various snags and other issues.the customer service team have all been very helpful and easy to get hold of! I’ve dealt with several ladies in the team and all of them have been so polite , kind and eager to help .this my phone number text me if you’ve got any further questions 07517571160

Rabab · 18 April 2021

★★★★★ 1/5

Trustpilot

Where do I begin...

Where do I begin? We moved in and reported snagging problems in April 2019. These have been re-reported, in full half a dozen times, when seemingly lost in the system by Crest over and over and over again. Some are small, some are large, lots are still outstanding.We’ve had leaks, scaffolding up for 9 months, more leaks, no answers to emails, no promised phoncalls, bifold doors literally fall out of the frame, huge metal handrails fall from the first floor to the ground below, a flooded kitchen on 5 occasions...all on a supposed dream house. The broken promises, the “we will fix all snagging within 28 days”, the complete lack of ownership of problems have made the biggest purchase of our lives, a nightmare. I wish I knew how to get the issues sorted in the quickest, simplest way, but Crest have no customer service, no management systems and absolutely don’t give a damn about a buyer once they have paid their money. Avoid!!!

Mr · 15 April 2021

★★★★★ 1/5

Trustpilot

Ignored customer

We have bought our house in August 2020, first few weeks we have been gathering some snagging issues and reporting to Chrest Nicholson, they came to repair snagging issues ( not all of them ). Some with a booking some without and expecting us to be at home 24/7. We have reported our roof tile being broken practically since we have moved in. January 2021 someone came and said that this needs to be repaired ASAP, now we are in April 2021 and I still hear the same excuses, awaiting managers respond or maybe someone needs to self isolate and they will call back, and still nothing. We are a family with small baby, we were so happy to buy this house especially new baby was coming to the world. Now I can’t stop worrying, having sleepless nights wondering why are we being ignored for so long, what if some serious issues will be going on if this will be ignored for much longer and what if my roof over my head will start leaking. To be perfectly honest, I wish we went with competitors as my next door neighbour can’t stop saying how good they are and how promptly they’re responding to their customers. I would not recommend buying from Crest Nicholson, we are only in the house since 2020 August and we already have been too stressed about what is going on with our house. And being ignored that’s only adding to the pot.

Wioleta · 7 April 2021

★★★★★ 5/5

Trustpilot

Excellent service, honest and not-pushy

I didn't end up buying with Crest but came to the site at Alconbury Weald after a great conversation with Ryan who talked me through the development, the site and helped with my questions on Shared Ownership. Unfortunately the apartments I was looking at at sold out and I was in the market for Help To Buy so we couldn't go through to making a sale but I felt I had to give a review for Ryan who was excellent, professional and really helpful the whole way through. I felt comfortable to discuss my situation with him and confident that he was being honest with me.I would recommend anyone looking in Alconbury to pop Ryan a call!

Monika · 4 April 2021

★★★★★ 5/5

Trustpilot

Lauren was very helpful and explained…

Lauren was very helpful and explained everything very well

Mr · 24 April 2025

★★★★★ 1/5

Trustpilot

Atrocious customer service, not existent! Ignored for weeks/ months.

Terrible company!* edit update- I contacted Crest on the below 2 weeks ago and no response?!*I’ve contacted crest customer service 3 times since my review and no response- when are you going to sort this out!?Not only is the property I bought cheaply made, walls like paper etc. For me the biggest issue is the lack of ‘customer service’. I’ve been in my flat since July and still the issues I have, have not been resolved. What I don’t accept is being ignored for 6-8 weeks on end from the customer service team and then months down the line still don’t have anything resolved. I don’t even know how they can call themselves that!Then starts the back and forth ‘well it’s the sales team responsibility to fix it’. I have good patience with them, but now I’m totally done. The workarounds they are trying to offer me after waiting 6-8 months for things to be fixed are now cheap cop outs and not fully fixing issues that needs to be fixed, rather than work arounds. I would never buy from Crest again or ever recommend them. Such a shame as when I bought the property the sales team were fantastic, quick, supportive and would go above and beyond to help. Shame the service once you buy from Crest doesn’t exist anymore!

Helen · 23 March 2021