Crest Nicholson Sprotbrough reviews

★★★★★ 4/5

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Grange Meadows Development

Grange Meadows Development - the Sales team are outstanding, with two people with excellent knowledge and realistic customer expectations. When they are unsure or do not know something, they seek out the answer and get back to you promptly. They have a genuine team ethos and don't just go through the motions. They are currently seeking a change of a kitchen appliance for us, and we hope they manage to achieve this for us.

Paul · 14 November 2022

★★★★★ 5/5

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Claybourne

We have just reserved our home on claybourne, Steeple Claydon. From day one, I can only describe Lesley's customer service as first class. She has gone above and beyond to ensure the process is smooth, and we purchased the right property to meet our family needs. Any and every question we have had (we have had a lot), she has gone out of her way to answer and reassure us. We are really excited to see the progress of the build (brought off plan) and the rest of the development! Thank you!

Dan · 17 February 2022

★★★★★ 5/5

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Grange Meadows experience

The team at Grange Meadows were really helpful and process was really smooth and easy with their support.

Femi · 20 July 2023

★★★★★ 5/5

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Excellent customer service

Throughout the whole process from reservation to moving in, we received excellent support from Stephanie, the sales executive on site. Nothing was too much trouble- our questions were answered promptly and efficiently and she kept in touch regularly which we appreciated enormously, P

TP · 26 October 2024

★★★★★ 1/5

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MOULDY HOUSE!

Sold us a mouldy house! Took 2 months just to look at the problem. Took 6 weeks before sorting it and was left with no kitchen for an additional 6 weeks. Was heavily pregnant. They ruined our floor we had done ourselves and left us with an habitable home. So unhelpful, rude, belittling, intimidating.Constantly sold lies- well pay for new floor, electricity etc. Offered us £500 compensation for 6 MONTHS worth of stress and inconvenience. Countless days off of work for builders to come in to not even turn up! Had the regional director call me and ask to hold off of the NHBC survey until crest “redeem themselves”!!! Have been so fair to crest and gave them the benefit of the doubt and they have proved they do not care about their customers at all. Awful company, cowboy builders who take NO pride in their work

Sally · 4 February 2022

★★★★★ 1/5

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Chiltern branch is to be avoided

UPDATE: despite providing more information as requested, Crest Nicholson never got in touch or got the problem rectified. Don’t spend half a million on a house, they can’t be bothered to fix their own mistake for £200!Original review:Bought a house at Harborne Manor and was promised certain features it would have (which are missing). Crest Nicholson have admitted their mistake but are doing nothing to rectify it, in fact I have called 19 times in the last 8 days and never got through to anyone, emails get ignored as well.No aftersales care whatsoever, the missing features are now obvious to be deliberate cost saving measures. Do not buy a property here, it's a miserable experience.

Greta · 29 January 2022

★★★★★ 5/5

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Henley Gate - Development

Very good experience to date. Lucy has been helpful and transparent throughout easing any worries/concerns we may have. And our first meeting with Josh was good as made an expected 'boring' meeting exciting.

Rhys · 2 December 2021

★★★★★ 4/5

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Becky was very friendly and helpful

Becky was very friendly and helpful. Houses were fine but over priced

Adrian · 10 December 2023

★★★★★ 1/5

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This is regarding the willow place in WGC

This is regarding the willow place development, it’s getting near enough impossible to get any updates on the build process, was made aware that build completion was not the end of Dec, and that we had been looking at provisional Jan/Feb. Then in early Nov I received a note that they had to push this back further to March but most likely April. Now as we are near the end of Jan, I’ve been sending email & calling asking for an update on the build, just a general update. But it’s impossible to get anything back. Phones go to recorded messages regardless as to the time you ring and emails well those seem fall in to an ever bigger black hole. I thought more or less I know where my plot is, I’ll get in the car and try to have a look myself as to how far they’ve come, but with it being a building site, I can’t see very much. So, would the good people of Crest Nicholson be kind enough to take a few min to maybe just maybe to respond back to me to advise as to how far along we are on my plot?Or is this too much to ask? I wonder..

Alex · 21 January 2022

★★★★★ 5/5

Trustpilot

This review is regarding Crest Nicholson at Alcott Weald.

This review is regarding Crest Nicholson’s site at Alconbury Weald and our dealings with their site office there.From our first visit in September 2021 to the reservation of our plot in January 2022, the team based there, Sofia and Tanya, have been very helpful and professional throughout. Since we reserved our plot, theyhave been in constant contact and given us regular updates and helpful advice regarding our choice of flooring and tiles.They have answered all our queries and they were clearly very knowledgeable and nothing seemed to be too much trouble.

David · 20 January 2022

★★★★★ 3/5

Trustpilot

Customer service needs to seriously improve

We purchased a Crest house in July 2020. We are pleased with the spec of the house and the design and appearance of the house, however the customer service from the site manager and then customer service has been seriously lacking. The tradesmen are lovely but the administration team are incredibly unhelpful. We have to fight for every snag to get fixed, they try and get out of fixes when they can and then use timescales of items as a way to put you off. Knowing we paid over £500,000 for the house, choosing a new build for the "Peace of Mind", the frustration of dealing with the customer service team really takes the shine off.

Donna · 18 January 2022

★★★★★ 3/5

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Friendly sales team…shoddy build quality!

The customer Sales team are friendly and helpful. The build quality of the homes however is below standard. The finish and joinery is terrible as is the plasterwork. Damage to PVC and windows is also an issue.Dirt carpet and flooring, poor grout work and caulking. Just over all extreme sloppy finishing work. No mist coat on plasterwork so if you hang anything the paint comes off with it and this is after 5 months of living in it.Damage to kitchen fittings and also electoral goods not checked despite being signed off as I found a cap inside one of my pipes inside my washing machine.Internal walls not square either 20mm off square in some places. Overall the sales process is very good, but the building and finishing work is really shoddy. I can’t recommed them to my friends looking for a first time but due to this.Youre the customer and you are buying the house. It should be in perfect condition as a NEW build when you buy it. All I got me t with was excuses and poor explanations for shoddy workmanship. 4/5 for sales team2/5 for building and finishing team.

L · 17 January 2022

★★★★★ 5/5

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Craig at Potter’s Grange - Amazing!

Craig at potters grange development has been amazing from start to finish. He’s always kept in touch, providing updates and been really helpful with anything that we’ve needed to ask. I’d highly recommend anybody going via Craig at Potters Grange. Crest Nicholson has a whole seems to build high quality homes in lovely locations unlike other housing developers you see these days.

J · 21 October 2023

★★★★★ 5/5

Trustpilot

Really good customer service Henley gate

We had a great experience with crest Nicholson at Henley gate from the starting and Josh and Tracy were really helpful to make us understand the process.

Soniya · 5 September 2022

★★★★★ 5/5

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5* service

Becky and team at monksmoor park were very welcoming, throughout the reservation we were explained everything in great detail by Becky. We left the appointment very happy. Great customer service provided.

Jodie · 5 March 2022

★★★★★ 5/5

Trustpilot

Thanks to Crest Nicholson (Mulberry View, Wokingham).

Following up on a COVID delayed set of warranty fixes, I can report the thorough and professional response that my daughter received from the Customer Services team of Crest Nicholson who are responsible for the Mulberry View development in Wokingham. The work was arranged efficiently and all queries answered promptly in a customer pleasing manner. The electrician who attended arrived on schedule and could not have been more helpful and reassuring in his approach. Overall a pleasing experience to report and a credit to CN who come well recommended as a result.

Merv · 10 January 2022

★★★★★ 5/5

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5* To Henley Gate

Our crest Nicholson experience has been nothing but exceptional so far. We brought on Henley Gate where Lucy and Sam have been managing. We felt comfortable and excited the minute we walked in. Lucy talked us through the process in full detail and never made us feel like she was in a rush or we were too much trouble (even though we knew they were swampt!!). Not only this,I brought a new build on another site 3 years ago and we couldn’t believe the extras that were included with Crest Nicholson already vs the current house! Even any other extras are very reasonable on price. It was refreshing to know that the money you pay is including so much more than what a lot of other house builders would include. We have reserved our plot and looking forward to owning our Crest Nicholson home very soon!!

Victoria · 7 January 2022

★★★★★ 1/5

Trustpilot

Tadpole Garden Village - TGV

Read through lots of reviews, take note, the five star reviews all relate to the sales process. Could it be they are desperate to sell you a property? Now look at the one star reviews, these are the ones to note. The truth is all they want to do is sell to you a property, once you have completed and they have your hard earned money you become irrelevant.I spent almost £500,000 on my property at Tadpole Garden Village (TGV) in Swindon. I have owned a number of properties over the years but this move was the biggest mistake of my life.I have been disappointed, frustrated, let down, lied to and feel totally ripped off. I have come to realise no one could care less, from the managing director who won’t reply to emails to the customer service manager who just tells you anything. All they want you to do is go away, if this company was relying on repeat business it would go bankrupt. I have given up trying to get snagging complete. I just do it myself or employ a professional who I knows what he is doing. It does bug me that Crest are getting away with it, but at least I avoid the stress. “We aspire to create developments and spaces that promote health, happiness and well-being. Places we know our customers will enjoy living in”.All I have had is stress and disappointment.If you are thinking of buying a Crest Nicholson Property my advice would be to stay well clear. Spend your hard earned money elsewhere that is unless you have extremely low expectations.With regards to Tadpole Garden Village, take the time to have a good look round. Talk to people, look at TGV facebook, check out the Swindon Advertiser. I have been told the roads, pavements and landscaping won’t be complete for another five years (2026). Personally when I see what goes on, I don’t believe it will ever be how it was sold to me. I have given up on it, some of the properties were first occupied 6 or more years ago, some purchased for more than £600,000. Gravel for pavements, weeds for landscaping, kerb stones falling in the road and by the way you will be paying £250 pa for maintenance. Residents complain but are told to pay up or get threatened with court action. Our community mobiliser has even moved to Bristol. I have lost count of how many street lights are either not working or constantly flashing like disco lights. No point telling Crest, or Preim (the management company) anyway they already know but like everything else nothing gets done, why would they care once they have your money.On the plus side, there are a couple of areas that are maintained to a good standard, the ones you see in all the advertising and marketing material.See their reply at the bottom asking me to contact customer services, as though they care. Customer lack of service, they don't want to know or care.

MN · 16 December 2021

★★★★★ 1/5

Trustpilot

Poor performance and lack of effective working

I have exchanged on a new build with Hydes New Homes ( Blossom Grove) . Crest Nicholson are the builders, Crest has made the whole experience hell. I was meant to complete back in September but the dates have continued to move. Crest are working at a snail's pace which is becoming a massive problem for me and possibly other trying to move into our new property. The dates have been moved several time with no valid reason. Hyde have done really well in communicating with us but at this point there is really nothing else Hyde can do. Crest have not advised that they anticipate things would be done by February /March. This is simply ridiculous. I now have to get a new mortgage offer. I will be making complaints on all platforms till I have my keys. I have been extremely patient but this is it. No Valuable explanation from Crest, just push back upon push back.

Oyin · 15 December 2021

★★★★★ 1/5

Trustpilot

The WORST company I have EVER come into contact with

Please avoid this company at all costs.I have had the worst on going issues and customer experience I have ever encountered. Countless issues and such badly (and dangerous ) installed insulation, it was costing me £550 a month in electricity (single in a flat), and countless more issues.I raised a formal complaint in June, which is still being ignored by customer services team. I have contacted the MD who I have had a response from, that I should receive a response in 5 days. I do expect compensation back on the electricity bills and am now going legal on the situation.The initial sales team are great, the moment you are in the home they drop you.Please please listen to the reviews and DO NOT use this company. Happy to share my email address to others who want to know full details of all the issues.09/11 I have now been contacted by the MD and told I will receive a complete response in 5 working days. I do hope Crest fulfil this and with compensation for my electricity bills. I have been waiting since June for a response on my formal complaint!18/11 update. I was not contacted in 5 days, I had to chase then was contacted another 3 days later, can’t even keep to promises. Unfortunately the head of customer services didn’t even apologise for ignoring a formal complaint since June. I was also expecting as response/ resolution on this contact but I was SO surprised to see that they meant.. they would now only look at it, and come back with all the questions and details they needed. Really a diabolical company, disappointed and thought contacting them MD would actually help get to where is needed.15/12 and still no response, I got told I would be updated again in 7 days back in November. But again, false promises and ignored by the head of customer service.

Helen · 15 December 2021

★★★★★ 2/5

Trustpilot

Good flats but appalling customer service

I like my property but the quality of service afterwards is the worst I've ever experienced. My friend and I have complained about the security issues for the building multiple times and every time we get spun a lie or ignored. I've also called 5 times now about a problem with my property and every time I get a grand apology and then no action to fix the problem. It really is appalling at this stage and I am looking at all of my options.

Benjamin · 10 December 2021

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM!!!!!

Absolutely useless after care and customer service, once they have your money they aren’t interested in helping you at all.I have to chase for months on end to get anywhere and still then they don’t want to assist even though they are meant to. I have wasted so much time to get nowhere with them, they don’t take any responsibility or understand that it’s not acceptable to be waiting months on end to resolve a simple problem.

Dan · 9 May 2022

★★★★★ 2/5

Trustpilot

Customer Service for aftercare is shocking

Since I moved into the property in 2018 I have had an issue with a leaking roof from the balcony above. In the first year whilst the builders were still on site most issues got resolved quickly. However after a number of attempts to resolve the roof still leaked. I last reported it in August 2020, and it has taken numerous emails and 18 Months for them to come and fix it. I appreciate its been a difficult period, however when you email the customer service team for updates you just get completely ignored, so I have had to sit hear and watch my roof tiles rot without any clue what's going on.

Fiona · 29 November 2021

★★★★★ 5/5

Trustpilot

Henley Gate - 4 Bedroom Property

I have reserved a property in Henley Gate site. The representatives in Crest Nicholson have been thoroughly professional and courteous. I would specifically want to call out Lucy - we have asked a lot of daft questions being the first time buyers and she has always been really patient. :-)I would recommend Crest Nicholson to everyone looking to buy new home which is always super exciting and they really ensure to make it extra special. Looking forward to our new home.....

Lahiri · 25 November 2021