Robinsons Spennymoor reviews

★★★★★ 5/5

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Robinsons Crook office brilliant service

The Crook office were brilliant in all areas, they were all very professional and helpful. Photographs were exceptional I was very pleased with everything. The ladies in the office were always so nice and pleasant and professional, The sale was all done in 8 weeks.I would recommend Robinsons in Crook to any family and friends they would receive a 5 star from me.

Mrs · 16 March 2023

★★★★★ 5/5

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Sam Jones, Bishop Auckland/our hero!

Words cannot express our gratitude to Sam, we could write pages - one of the reasons it has taken so long to write this review.Circumstances led us to be homeless in February. Not too bothered - stay in hotels, buy at auction thus gaining quick entry.Covid loomed so bought a property two weeks before lockdown. Thought we would take possession in a couple of weeks as had paid a reservation fee and an auction pack fee which had all the searches included, appointed solicitors to just get transaction done, no queries etc.Three weeks later, because of Covid, we were thrown out of the hotel and could not get another as we were not key workers - from a week after lockdown, we were living in a car!Our solicitors, even knowing our circumstances, were non communicative. Did not take our calls and did not return them. Sam tried on our behalf and got the same treatment.Sam therefore: A. Contacted the seller's solicitors and got them to hassle ours as they were holding things up. Constantly kept in contact with the seller's solicitors and kept us up to date - the only information we were getting.B. Kept in constant contact with the seller ensuring he was not holding matters up and also arranged for us to dump our possessions at the property, which had previously been in storage, a couple of days before lockdown.C. The last hurdle was a Mortgage Redemption Certificate. They seller's solicitors had tried to obtain but the bank was basically saying that the department was closed. Sam used his contacts and all forms of social media to contact the bank and was successful. Gave the details to the buyer's solicitor and shortly afterwards the Certificate was received.D. There was a huge problem with our solicitors on completion day. They seemed quite happy to hold matters up needlessly. It was a Friday, and they seemed quite happy for my partner and I to spend another week in the car. Sam sorted it.From buying a property at auction, we spent 3 weeks in a hotel and 6 weeks in the car. Whilst in the car, we were hassled by police and subjected to an attempted robbery in the early hours. Without Sam, we would have not known was was going on and I honestly believe the time spent in the car could easily have doubled. Sam did not need to do anything, he performed a variety of duties/tasks way beyond his remit. What a wonderful guy.

Jerry · 3 August 2020

★★★★★ 5/5

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Robinsons Chester le Street

Robinsons Chester le Street were our sellers estate agent

Customer · 18 September 2025

★★★★★ 5/5

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Friendly and professional service

Friendly service and always responded quickly to any questions or issues I had. Buying my house was made easier by the work of Michelle, Chelsea, Shelagh & Michael. I never felt hassled or pressurised. A really good, professional agent. I would highly recommend them.

Mr · 16 January 2026

★★★★★ 5/5

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Robinsons in Sedgefield have been…

Robinsons in Sedgefield have been wonderful in dealing with the sale of my property. Ryan went out of his way to get the property on the market quickly for me and kept me calm throughout. Sharon and Jade from the same office have been great in keeping me up to date all the way through. I can't thank them all enough for making what is a traumatic time very smooth.

Theresa · 25 May 2022

★★★★★ 5/5

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These guys deserve 10 stars for there service!

Have to give these guys 5 stars for the service they have given us on our recent house purchase. Louis and his team have worked really hard for us despite the Covid lockdown! They have kept us informed all the way and when we had a problem they sorted it for us straight away. Credit to them all they have worked really hard for this sale and deserve a pat on the back. Thank you for all your good work. Kieron Macdonald

Kieron · 12 June 2020

★★★★★ 5/5

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Great service at Sedgefield

Many thanks to Ryan, Danni and Sharon from the Sedgefield branch of Robinsons for their excellent service given to effect the emotionally difficult process of selling our late parent’s home. They were all very sympathetic, efficient and friendly throughout and the house sold very quickly. We wish the new family many years of happiness in their new home. With our grateful thanks to all.

Gill · 14 January 2023

★★★★★ 5/5

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I would like to thank the Robinson's Sedgefield Office

I would like to thank the Robinson's Sedgefield team (and particularly Sharon) for all the help and support they have given me through the somewhat lengthy period it took to sell my beautiful old house. The time taken is in no way their fault as Robinson's have done everything they could to send a steady stream of viewings. Sharon also helped me to cope with the frustration of eager sounding buyers (almost) who took us all the way and then pulled out at the very last minute, sending us all back to square one. However, together we have now achieved a successful sale to a lovely family who I'm sure will be as happy as we were in our house. Thank you Sharon for your unfailing positivity, professional support and a job well done.

Sue · 23 March 2020

★★★★★ 5/5

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A job well done.

I dealt with Elaine from Robinsons Marton branch in Cleveland and she was excellent. Elaine always responded to any questions I had, she was very knowledgeable and communicated up and down the chain to keep things moving. In fact all the staff were very professional, easy to talk and I would highly recommend Robinsons and will use them if and when I need to move again.

Mr · 5 October 2022

★★★★★ 5/5

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Robinsons estate agent Ingleby Barwick Amazing customer service

Having had a dim view of estate agents because of a bad experience with the last one I used that was suppose to let my property and was nightmare I was reluctant and bit hesitant on using another. I took a leap of faith and rang Robinsons Ingleby Barwick office. Donna was the person who dealt with lettings and she was so positive reassuring and genuine that I signed up to let our property. Toni who deals with incoming calls was professional and always rang me back when promised and took many of my calls such a lovely approach to customer service. Donna was my main contact throughout the whole process and I cannot speak any more highly of her so professional and her reputation for fantastic customer service is 2nd to none honestly the service From her is brilliant so warm and helpful nothing is too much trouble.Great communication From her She kept me informed every step of the way. Viewings organised and followed up with feedback. The house was let within couple weeks and as a result of such an amazing service another house we let we have now gone to a managed service thanks to Donna this was so quick for us. She is an asset to Robinsons. Danny who is Branch Manger was positive and very helpful in all our conversations and really wanted the best for us we felt valued and respected As a landlord you cannot as for a more organised team A very brilliant team Thank you 😊

A · 2 December 2019

★★★★★ 5/5

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Robinsons on Ingleby Barwick Are the best estate agents Serving the area in my experiences

Ingleby Barwick office Have dealings over the past 5 years and would just like to say Danny and his team are doing A great job .Ive have recently sold ,bought ,and rented a property out with them .The can do approach from Danny with his realist valuation on property’s for sale and rental the property was not sat on the market and having to reduce it time and time again and making it look like a closing down sale .Donna and Toni also are great at their roles in sales and rentals keeping myself as a landlord up to date with current legal regulations for industry. Robinsons as a company need to keep supporting the office with back up from head office as iam sure they already do thanks Andrew

Andrew · 18 November 2019

★★★★★ 5/5

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After registering with Robinsons to rent an apartment.

After registering with Robinsons to look for a property they kept me informed on line about all properties in my chosen area, when I selected one to view Becky was very helpful and I felt went the extra mile to guide me through the letting process keeping me informed of my progress and offering useful advice. when I visited the office at Marton in Cleveland all the staff were helpful and polite. It has been a pleasure doing business with them and should I require a property in the future they will be my choice of professionals.

Mr · 7 November 2019

★★★★★ 5/5

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Claire ts183bf

2017 to 2019 i rented a property in Stockton. I would strongly recommend using the stockton branch if you are looking for a new home. Mr Robinson the land Lord was 5star he helped with the application fees. He employs staff who give 5star customer service they ensure all annual safety checks where booked around a time that suited me. I would like to say a special thank you to George Robinson and Claire Etheridge for giving me and my daughter a place we called home.I think it's important to recognise when you receive outstanding customer services.Well done

Andrew · 27 September 2019

★★★★★ 2/5

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Robinsons Crook.

Robinsons were initially very keen to take over listing my property for sale. Fees were agreed as they said they'd match the fees of the company I was currently with. All was good.The property eventually sold, and paperwork was filled out with solicitors etc. On this paperwork information was supplied regarding Robinsons fees etc, as agreed initially this was a price INCLUSIVE of VAT, but when it actually came down to it after the sale was completed, Robinsons were quite happy to inform the solicitors that the cost was actually EXCLUDING VAT. WHY????? I really wasn't happy with this at all, what also annoyed me was the fact I had to pay for Robinsons to have their fee sent electronically, but they only felt the need to return the stolen money via check after they were confronted about it, with a blasé "OH YEAH". This is not acceptable at all. How many other people does this happen too that don't actually check the completion figures.If it wasn't for the issue with the fee, the review rating would have been higher, but unfortunately this isn't something that should be happening.

Denise · 11 September 2019

★★★★★ 5/5

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thank you from a very satisfied customer

From making the appointment to value my property right through to completion of the sale the staff at Robinson Bishop Auckland office kept me up to date and were proactive at all steps of the way. I moved to France just before the sale was confirmed but this made no difference to the service received and I felt confident that I could leave things, including the keys, in their hands to ensure that the sale went smoothly. Thank you to all the staff, in particular Allyson, who is a true asset to the office.

Mrs · 3 July 2019

★★★★★ 5/5

Trustpilot

I’ve been with Robinson letting for…

I’ve been with Robinson letting for years and they were great with keeping me updated with the rented property problems and they organised trades to do any outstanding work . When it came for me to sell the property I had no hesitation in getting Robinson to deal with the sale and again we’re great at keeping me updated with viewing and emails yes first class would recommend Robinson to anyone who were selling the property

Archie · 20 November 2020

★★★★★ 5/5

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Very professional

Very professional. Also very helpful for any questions to answered for the process of the process selling property. Recommend to family and friends

Susan · 10 June 2026

★★★★★ 5/5

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Robinson sold our house after a week in the market

Robinson sold our house after a week in the market, so bought a house as well through Robinson and Claire was a good negotiator . She’s the one who negotiate our sell and purchased of our house. Really pleased with their Customer Service , thanks to Mark who done the evaluation and photos to make it sure that our house is look tidy and nice and Lyndsey as well who helped me through the purchase. Definitely I will recommend Robinson for their teamwork.

Mrs · 17 June 2019

★★★★★ 5/5

Trustpilot

Switched and Sold

Having originally decided to sell our house with a different estate agent, having no success despite many viewings we switched to Robinsons. The staff are knowledgeable and most certainly efficient and focused on making the sale happen. After been on the market for nearly 12 months we switched to Robinson’s and had agreed a sale in just two months. Through the sale the team kept us updated and were excellent at chasing the buyers to make completion. Would highly recommend Mandy and the team.

M · 8 June 2019

★★★★★ 5/5

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I can honestly say that Ryan

I can honestly say that Ryan, Sharon and Dani were really helpful, efficient and made the whole experience a lot easier for me. The property was sold straightaway and completed very fast. A excellent service all round, nothing was too much trouble for them. I would definitely recommend Robinsons Sedgefield branch and would use them again .

Lisa · 8 June 2023

★★★★★ 5/5

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We had used Robinsons

We had used Robinsons, Durham City for many years as our management letting agency for a house rental. We decided to sell the rental property and our own home together as a pair and we could not have placed that responsibility in better hands. It is not an easy task to sell 2 houses as a pair together. All of the staff are 5 star people who understand the needs and problems of vendors. Robinson's have a vast array of experience, understanding and empathy which, we had to call on during our selling process. Their representative (Keith) who initially visited us and advised us regarding their marketing and advertising was extremely good, very experienced, helpful and polite. The office staff including, Joanne, Anne and Stacey could not have done enough for us throughout the process. Their Customer Service was second to none, even when we had a few problems they were all there to advise and lend a helping hand. I would recommend Robinson's to anybody and would like convey our thanks to all of their staff. Thank you.

Paul · 30 May 2019

★★★★★ 5/5

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I used the Sedgefield branch to sell my…

I used the Sedgefield branch to sell my relative’s house when he died unexpectedly. Ryan, Sharon and Danii were really helpful and so supportive during a really stressful time for the family. I wouldn’t hesitate to recommend them to anyone selling a house in the local area

Amanda · 9 February 2024

★★★★★ 5/5

Trustpilot

Great team

We sold our house in a few days with Robinsons of Sedgefield thanks to the great team who work there. Ryan did a fab job with the photos and video and helped steady our nerves with kind reassurances even Snowy the budgie loved him. Sharon and Jade kept us in the loop too being very approachable and kind. We would definitely recommend this amazing team to do a sterling job.

Pat · 10 January 2022

★★★★★ 5/5

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We were more than happy with the…

We were more than happy with the service we received from all members of staff. From the first time we spoke to Victoria and Chris we felt confident that our sale and purchase would be stress free. Victoria continually kept us informed of proceedings and expressed interest in our well being during this time. I have already recommended Robinson’s to others and will continue to do so. Thank you for all your help and support.

Colin · 27 January 2021