Trusted Agent profile · Spennymoor
★★★★★
1,838 reviews across 2 platforms
11 Cheapside, Spennymoor, DL16 6QE
Robinsons's office in Spennymoor, at 11 Cheapside, is rated 4.8 out of 5 across 1,838 reviews on two platforms, including 66 Google reviews rated 4.3.
Every review we hold for the Spennymoor office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent customer service
Excellent customer service - constantly chasing all parties and updating on progression of sale. They ensured everything worked to a timescale which resulted in a smooth sale.
Hi Mr WhiteheadThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotFirst class service from start to…
First class service from start to finish, could not fault the Spennymoor team. Excellent communication and regular updates. I have no hesitation in recommending them. Many Thanks
Hi AshleyThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotHad my house on the market for nearly 2…
Had my house on the market for nearly 2 years with different estate agent with hardly any viewings. Robinson’s had it a few months and it was sold. Highly recommended.
Hi JenniferThank you so much for your review and 5 stars. It is much appreciated.RegardsSimon WrightDirector
5/5
GoogleExcellent experience selling our house with Robinson's Spennymoor, extremely helpful and friendly staff.
Thank you for your 5 star review Clare. Me and the team would like to wish you all the best moving forward. Kind Regards Sam Jones Branch manager
5/5
TrustpilotNice and friendly staff who are very…
Nice and friendly staff who are very approachable and are always looking at how they can help make the purchasing process go as smooth as possible.
Hi Abi and Nathan,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGreat staff
Great staff. Follow up and chase when required to get the sale moving/complete.
Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotThanks for selling my house!
Very good communication with me when selling our house and persistent chasing of our purchaser once a deal was struck. Thank you especially to Joy in Darlington branch.
Hi HilaryTank you so much for your positive comments ref our Darlington Office. The team including Joy will be delighted.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotI can not find fault the service Megan…
I can not find fault the service Megan gave was first-class, friendly, helpful and very professionalTruly excellent throughout my dealings with her Can highly recommend
Hi GregGreat review!!Thank you so much.Magan will be thrilled with your positive response.CheersSimon Wright.Director.
5/5
TrustpilotVery friendly staff
Very friendly staff, they kept me up to date with everything and I always knew who I needed to contact throughout. Very professional at all times. Would definitely recommend them.
Hi JohnThank you so much for your review and 5 stars.We really appreciate your positive commentsKind regardsSimon
1/5
TrustpilotVery unprofessional
Very unprofessional call backs do not happen a lot better companies out there to choose from
Thank you for your review Jenny. Whilst we appreciate everyone's comments good or bad, we have tried to contact you to find out a little more detail to help us improve going forward, but without any success. If you could supply any supporting information to info@robinsonsdurham.co.uk, it would be most helpful. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotRobinsons was always on hand and kept…
Robinsons was always on hand and kept in touch regularly especially towards the end when we needed to get in touch with solicitors. Thankyou
Hi TeresaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
3/5
TrustpilotFelt like they where working for the…
Felt like they where working for the other side but I was paying the billSuspect they where only interested in getting sale through a.s.a.p with some suspect tactics
Hi TimThank you for posting a review on Trustpilot. We are sorry you felt the high standards we try to deliver were not met on this occasion. We use Trustpilot to monitor our service levels and in the majority of cases our clients are very happy.Once again thank you for your comments.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
We had fantastic service from Joy at the Darlington branch of Robinson's. She kept us update on our sale, and was extremely efficient and professional.
Hi Mrs WThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotA pleasure to deal with
A pleasure to deal with. Becky particularly was very helpful and attentive and all of the staff very professional.I will definately recommend them.
Hi Malcolm,Thank you so much for your very positive comments ref our Middlesbrough Office. Becky and all the team will be thrilled. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotCan't praise Robinsons enough
Can't praise Robinsons enough. Very thorough. Excellent communication and the whole process was made very easy. Nine to speak to as well!
Hi Claire,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotProfessional experienced staff
Professional staff willing to go the extra mile in ensuring the best service is given.Experienced sales and negotiation staff guarantee a first class service to it's customers.
Hi GordonThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotWorked hard to get sale through even…
Worked hard to get sale through even though there was serious lack of movement from solicitors on both sides
Thank you David, your review is much appreciated and our Crook team will be very happy. Regards Keith Mason, Senior Manager
5/5
TrustpilotGreat communication
From a buyers point of view, I experienced wonderful communication from Becky throughout the whole “waiting period” of conveyancing. Very helpful and informative.
Hi Anne,Thank you so much for your review and 5 stars ref our Middlesbrough Office. Becky and the team will be delighted with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service 5 stars
I have just sold my house through Robinsons and they were totally professional, very helpful and friendly. I have no problem in recommending this company to anyone. Excellent service.
Hi Mrs MarshallThank you so much for your positive comments and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotHouse moving made easy
Moving house is one of the most stressful things that anyone can do in a lifetime...but Elaine at Robinson's (Marton Office) made it easy. Thank you 😉
Hi ClaireThank you for your positive comments and 5 stars ref our Marton Office. Elaine will be delighted and i will pass onto her your good wishes.Thanks again.Regards.Simon Wright.Director.
4/5
TrustpilotVery good at keeping you updated on…
Very good at keeping you updated on progress once sale agreed. Also marketing pictures were excellent.Only disappointment was time taken to put sign up at front of property.
Hi CarolThank you so much for your review and positive comments red our Hartlepool branch. It is good to hear that the service was of a high standard. We take on board any negative feedback to try and improve so thanks again for the heads up re the board.Regards.Simon WrightDirector
5/5
TrustpilotFirst class service
First class, friendly service. The staff were so accommodating and helpful in my search for a property.
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotBrilliant
Brilliant - I would definitely recommend Robinsons to anyone. Excellent customer service - they called me weekly to keep me updated on the process of my new house.
Hi Miss Leonard and Mr Bell,Thank you very much indeed for your review and 5 stars. it is much appreciated.Your comments go a long way to show our staff they are doing a great job and to keep our service standards high.thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Excellent service. I was kept fully up to date with how my rental was proceeding, really friendly and helpful
Thank you so much for your Five star review Jackie, it is very much appreciated.Kind RegardsKeith MasonSenior Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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