Every review we hold for the Spennymoor office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat customer service!
I bought a property through Robinsons, and they couldn’t have been more helpful. I spoke to a few different people there (who were all great) throughout the process, but Joy was who ended up doing a lot of the hard work towards the end of it. Very friendly and professional. Reference DT6470 P
Stuart · 28 September 2021
Agent replied · 17 June 2024
Hi StuartThank you so much for your review and 5 stars. It is great to hear that everything went so well for you. Joy and all the team at Darlington will be delighted.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFirst class service from start to finish.
We sold our property with Robinson’s estate agents in Sedgefield. We would highly recommend the Sedgefield branch when selling your home as you would receive a fantastic professional but personal service from start to finish. A big thank you to Ryan, Sharon and Jade for all your help and support. Daniel & Catherine.
Daniel · 26 September 2021
Agent replied · 17 June 2024
Hi DanielThis is a great review!! Thank you so much for your positive comments. Ryan and all his team will be delighted. I shall pass on you good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotClare Nellis was absolutely brilliant…
Clare Nellis was absolutely brilliant throughout our tenancy. If we had any problems she was there to answer them and always made sure any repairs would be done within a decent timeframe. Even when we were leaving the property she has stayed in touch making sure that everything has gone well for us. Clare Nellis was absolutely fantastic.
Linda · 17 August 2020
Agent replied · 17 June 2024
Hi LindaThank you so much for your great review ref Clare. It is lovely to hear such positive comments regarding your experience with Robinsons. I will personally thank Clare on your behalf.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExceptional Service.
Just like to note the exceptional service received from Robinsons.The sale of our property and the purchase of our new home has had a number of issues but they have all been tackled with professionalism and urgency by the team. And it has been a real team effort from Michelle, Chelsea, Karen and Michael. The have kept us updated with progress and allowed us additional visits to our new home to check things out. I take this opportunity to thank the team for their help and would highly recommend Robinsons to anyone requiring the services of an estate agent.
Janis · 8 November 2023
Agent replied · 17 June 2024
That's fantastic to hear! It sounds like our Chester Le Street Office really went above and beyond to make your property journey as smooth as possible. It's always refreshing when a client appreciates when our staff tackle challenges with professionalism and urgency. Here's to a new chapter in your new home! Senior ManagerKeith Mason
★★★★★ 5/5
TrustpilotSecond time around and still as good.
This is the second time I've sold through Robinson's Sedgefield, I wouldn't trust my sale with anyone else. Ryan the manager has become almost like a friend, supportive and understanding, responsive to emails and messages, always on my side. House selling can be an emotive thing, but Ryan takes time to ensure its as pain-free as possible. Hopefully I won't have to use them again for a while, but if I do, I hope this team is still there.
Lucieabrownlee · 1 December 2023
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotBest Estate agent
I have been in the process of buying my first house and found the property through Robinsons of Sedgefield. I have so far viewed the house 3 times and each time I have been shown round by Ryan who has been such a lovely person, turning up on time and would always ring and let you know if plans would change, helping out with queries and answering questions, contacting the Sellers to clarify things and dealing with any small enquiry and getting back to me quickly. He also showed me lots of other houses until finding the right one for me and each time was very professional. The team at Robinsons have been amazing and would definitely recommend them. Also I must mention Sharon and Danni in the office who have also helped me with the process especially when I was worried or unsure they would always put my mind at ease. although purchasing a house is stressful Robinsons have made it less so by their helpful attitude. I can not thank them enough and will be sure to use Robinson Sedgefield again in the future
Jenni · 6 November 2023
Agent replied · 17 June 2024
That's fantastic to hear about your positive experience with our Sedgefield office! It sounds like Ryan, Sharon, and Danni went above and beyond to make the home-buying process as smooth as possible for you. Congratulations on finding the right house, and here's to many happy memories in your new home! If you ever decide to work with Robinsons again in the future, you'll be in good hands. Senior ManagerKeith Mason
★★★★★ 5/5
TrustpilotWe are buying a home through Robinsons
We are buying a home through Robinsons, completion today, and they couldn’t have been better! Angela is dealing with the purchase and has rung us every week to update us, ask if we have any queries and has chased the vendor’s and our solicitors to keep things moving. She has a very friendly, professional manner and is a credit to Robinson’s.
Ian · 8 February 2019
Agent replied · 17 June 2024
Hi Ian and DiThis is a great review!! Thank you so much. The team at Crook will be thrilled including Angela. I will personally pass on your good wishes to them all.Thanks again.Simon Wright.Director.
★★★★★ 5/5
TrustpilotEfficient and lovely service
Elaine and the team at Robinson’s we’re so helpful from putting our offer in, to exchanging contracts and picking up the keys. The service was so efficient and compared to other estate agents used in the past, the staff make so much effort with their clients. Thank you so much for helping us find our dream home!
Miss · 28 August 2020
Agent replied · 17 June 2024
Hi Miss BanksThis is lovely review!!Thank you so much for your positive comments ref our Middlesbrough Office. I will personally pass onto Elaine and the team your good wishes.Thanks againRegardsSimon WrightDirector.
★★★★★ 1/5
TrustpilotAbsolutely appalling
Absolutely appalling! 2 viewings had to get cancelled, first one the agent didn't have a key, rescheduled viewing got there 10mins early only to be told there was a glitch with the website for sending me a viewing for that day - when it was sent by a staff member and confirmed by another staff member. Please do better next time, a big shame as the house looked great! Hopefully someone will get to view it soon!
Bakang · 22 May 2025
★★★★★ 5/5
TrustpilotAs a purchaser I found Robinson’s…
As a purchaser I found Robinson’s extremely helpful, reliable and professional in their approach with buyers and sellers. From co-ordinating viewings right through to collecting the keys to our new property Robinson’s remained consistently supportive and reassuring. This was really important especially during times of unavoidable stress and worry. Well done Robinson’s and a special thanks to Emily from us 👍🏻😊
Mr · 28 August 2018
Agent replied · 17 June 2024
Hi Mr CampbellThe Chester le street office will be delighted with your review and comments. Thank you very much for taking the time to post your experience and 5 stars. It is much appreciated.RegardsSimon WrightDirector.
★★★★★ 5/5
TrustpilotSedgefield Branch
We purchased our property through the Sedgefield Branch and the service we received was superb. Throughout the entire process Ryan, Sharon & Danni were so helpful. I could not recommend them more.
Adam · 6 October 2023
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotGreat Service
A big thank you to Ryan, Sharon and Jade at the Sedgefield Office for dealing with a far from straight forward house sale. Thorough and efficient service, great communication, being kept up-to-date throughout the process.A lovely friendly, yet professional team to work with. Thank you.
Julie · 9 August 2022
Agent replied · 17 June 2024
Really appreciate the lovely review of our Sedgefield office Julie, they work so hard and this is a nice reward. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
Trustpilot5 star all round service from your…
5 star all round service from your Sedgefield branch with Ryan, Sharon and Danni! We have sold one of our houses with you and the service has been second to none. Nothing was too much trouble for your wonderful staff who have always been so happy to go the extra mile to get things done. I won't go past this office when it comes to selling again and certainly will reccomend to all! Well done team Sedgefield. Will be in touch for the next house sale. Thank-you again
Luqman2 · 2 October 2023
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotVictoria at Robinsons Ingelby Barwick provided an excellent service
Thank you Victoria at Robinsons Ingelby Barwick for the professional service you have provided when selling our house in Ingelby. Victoria always kept me updated on the progress as well as the numerous calls to ensure the sale went as as smooth as possible. Thank you so much for your excellent customer service skills.
A · 27 January 2021
Agent replied · 17 June 2024
Hi A Atkin,Brillinat review! Thank you so much. It is great to hear that the service was of a high standard and i know Victoria will be delighted with your comments. I shall pass on your good wishes to her.Thanks again.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotNo problems
No problems. Very good service. Thanks.
Mr · 8 May 2026
Agent replied · 27 May 2026
Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated.
Regards
Robinsons Management Team
★★★★★ 5/5
TrustpilotWe bought and sold with Robinsons
We bought and sold with Robinsons. The staff are really lovely and always ready to help. They sort out any issues and handle everything with professionalism.
Consumer · 20 November 2025
Agent replied · 24 December 2025
Thank you so much for taking the time to leave us a review! We're glad to hear that you had a positive experience, and it means a lot to know we were able to provide you with good service. We truly appreciate your support and hope to help you again in the future! Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotRobinsons have been brilliant from…
Robinsons have been brilliant from start to finish, we have been in constant contact throughout the process and Becky has been fantastic calling me and keeping me updated weekly with no hesitation to answer my many questions. Thankyou to Becky and the team we are very happy with our new home.
Ms · 28 July 2021
Agent replied · 17 June 2024
Hi Ms Watson,Thank you so much for your review and 5 stars. Becky and all the team at Middlesbrough will be delighted with your positive comments. I shall pass on your good wishes to them all.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotAmazing service
Amazing service! Very punctual to emails and to help when needed, sale went through effortlessly, I would have no hesitation to use Robinsons again or to recommend to friends and family.
Rachael · 1 October 2025
Agent replied · 23 October 2025
Thank you so much for taking the time to share your feedback, it truly means a lot to us. Our team works hard to provide the best possible service, and knowing that it's appreciated makes all the difference. We'll be sure to pass your kind words along to everyone here. Regards Robinsons Management Team
★★★★★ 5/5
TrustpilotFantastic outstanding team at Sedgefield
I had the pleasure of dealing with Ryan, Sharon and Danni at the Sedgefield branch who manged to sell my house within 15hours of it going on the market. My previous estate agents had the property listed for 5 months and I had 3 viewings in that time. I changed to Robinsons Sedgefield and met Ryan for the first time who was helpful and professional. The property was listed on a Friday night and I had a call from Sharon at 9.30 Saturday morning to tell me she had 3 viewings arranged for that day. I was amazed that they had already got as many as the previous company had done in 5 months. My first viewing put an offer in and everything went smoothly and I was kept in the loop at all times by Ryan,Sharon and Danni who were all genuinely pleased for me. I shall recommend the team to anyone and thank you all Bob Harris
Bob · 1 September 2023
Agent replied · 17 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotSuch a great team at Robinson’s in…
Such a great team at Robinson’s in Sedgefield Ryan and his colleagues Sharon and Danni did a wonderful job of marketing our property and securing us a buyer. Ryans photography and the the video he created of the property was first class showcasing the house at its best. I can highly recommend Robinsons in Sedgefield if you are thinking of selling your property.
Gill · 16 August 2024
Agent replied · 24 August 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotWe would highly recommend the team at…outstanding
We would highly recommend the Crook team.They went above and beyond to make our house sale and purchase go smoothly. Angela kept the communication open and clear through every step of our sale and purchase. What can be a stress full time was made as stress free as possible by the friendly, polite, and professionalism of the team.
The · 27 May 2019
Agent replied · 17 June 2024
Hi The MartinsThank you so much for your positive comments ref our Crook Office. All the team at Crook work hard to deliver a great service so to hear your experience is brilliant.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotThe team at Robinson's in Sedgefield…
The team at Robinson's in Sedgefield were brilliant from Day 1. They were friendly, professional and knowledgeable. They kept us up to date throughout the process and made the selling of my mum's bungalow simple and stress free. Thanks once again to Sharon, Ryan and Jade.
Nigel · 8 April 2022
Agent replied · 17 June 2024
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotPurchase
PurchaseI can not praise Robinsons enough for their help and support while we have been purchasing out house.Gill was absolutely brilliant by talking to both sides solicitors and when she wasn't there her colleagues were just as quick to try and answer our questions.Well done and keep up the good work!
Lynn · 8 June 2021
Agent replied · 17 June 2024
Hi LynnThank you so much for your review and 5 stars. It is much appreciated. All the team at Spennymoor will be delighted with your positive comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotSuperb company - friendly & profesional
Extremely happy with the service we received from Robinsons. Mark and his team were great. Much credit must go to Claire Aitkin & Lindsey Nicholson who made the whole experience seamless. Both ladies were very helpful and kind to my Mum. Easy company to deal with and kept me updated at all times.Happy to recommend to anyone.
Nicola · 5 September 2019
Agent replied · 17 June 2024
Hi NicolaWhat a fabulous review!!!Thank you so much for taking the time to write such positive comments ref our Stockton office.All the team will be thrilled. I will personally thank all those who you mention on your behalf.Thanks again.Regards.Simon Wright.Director.
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