Every review we hold for the Spencers Wood office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would just like to praise Danielle from Whiteknights who was a revelation whilst selling and buying our new home. It was a very slow process encumbered by COVID restrictions, people working from home etc. But Danielle always returned my calls and emails and had the knack of getting the information from us that was both needed and required. To have an intermediary contact to enable the communication between all buyers, sellers and solicitors, throughout the chain and navigate us to a positive conclusion was invaluable. Thank you Danielle.
Richard · 13 April 2022
★★★★★ 5/5
GoogleSpencer’s wood Whiteknights,
Have for the first time used these guys for buying a house on behalf of my elderly parents , since the outset , I’ve found them to be efficient, straight forward, and very easy to deal with , for me it was very important to be in touch as soon as I needed, and I quick response as I live abroad, this didn’t seem in any way to be a problem for the team in any way , not only that they were very friendly and helpful through every step of the way!
I would like to say a special thanks to Tom Fisher who was their for every question I needed in an instant great service, indeed an asset to whiteknights I’m sure , also David Teague and his team including Wendy who have been so paramount to us finely being able to make mum & dads twilight years in a home they wanted, and for that I thank you all. Therefore I would certainly Highly recommend you all!
Steve · 31 March 2020
★★★★★ 1/5
Google🛑Scamers🛑 take care, was informed by Rob the landlord agreed to go a head and rent the property to me and asked me to pay the holding deposit. And later refused to rent and told me they won't refund the deposit as its not refundable and they didn't this before, I think there is scam they are doing they do viewings and collect deposits and not refunding money to people, Never pay them any money they are scammer, I am reporting them and escalating my complaint, this is illegal,
🛑🛑🛑Stay Away🛑🛑🛑
Mo Salih
Sudanese · 30 March 2024
★★★★★ 1/5
FacebookVery pathetic, unprofessional, abominable and atrocious service. They checked us for weeks and prolonged the hand over, but when the time came for them to keep up the end of their bargain they were ready to hand over a disheveled, begrimed and inhabitable house, with fungus on appliances and stains of urine on matresses and excrection all over the toilets. During the checking they reassured us that they would have the house professionally cleaned however they now refuse to clean the house and have wasted our time and money.
Ayesha · 28 July 2019
Agent replied
It is lower earley branch located next to ASDA. Btw we are still waiting this to be cleaned.
★★★★★ 5/5
FacebookI recently sold my house through Whiteknights and would highly recommend. Scott and John were fantastic, I can't thank them enough for everything they did for us.
Jem · 18 December 2020
Agent replied
That’s lovely to hear, thank you so much for sharing that with us.
★★★★★ 5/5
FacebookI have an excellent experience with Estate Agencies having moved more than ten times in eight years. I have always rented through agencies and this last time was with WhiteKnights. My first experience with WhiteKnights was outstanding and I would recommend to anyone who has some concerns/doubts about estate agencies, whether you are planning to rent or buy, to contact WhiteKnights. Honesty and customer services are their strong points and this is what you need when you deal with an agency. You need to feel that they are here to help you and make your stay or buy as great as possible and WhiteKnigths have understood that perfectly. I have never felt supported and understood as well as I felt I was with WhiteKnights. With all the other estates agencies (more than 7 in total) that I have some experience with, I have always felt that I had to fight for a response or justify my queries.
In my opinion WhiteKnights is a perfect example of what we, as future tenants or buyers would want from an estate agency.
Thanks particularly to Lynne Phillips whose professionalism and efficiency is to be recognised.
All the best to WhiteKnights. They deserve it.
Saminoelly · 24 March 2015
Agent replied
Thank you for the great feedback.
★★★★★ 5/5
GoogleWould like to thank David Teague and his team for all the professional help and advice they have given, during our search for an ideal home.
Kathy · 13 April 2022
★★★★★ 1/5
FacebookThis review is probably more related to a landlord considering letting their property through this company.
Very disappointed with recent communications and maintenance work carried out by someone contracted through Whiteknights with regards to a property I let.
I have exchanged numerous emails in relation to the maintenance work but I’ve still no idea what exactly happened with the work carried out in September to an unsatisfactory standard - did your recommended handyman ever actually repair the work?
It would also be helpful if you could make tenants aware of their responsibility to keep the property in good repair and make minor repair work to anything broken through their own use.
I was also very confused as to why their managing director, Nigel, felt it was in any way appropriate to say “try not to get upset” in recent correspondence. That’s a highly unprofessional way to address a customer who is frustrated at sub par service with issues related to a tenant sourced by Whiteknights.
I had previously experienced some good service from this company but that is easy to provide when things go smoothly, so it’s just a shame that when a problem arises and I require their expertise, that I am left feeling let down.
Davina · 16 February 2020
★★★★★ 5/5
FacebookHaving worked for White Knights as a first job, they really are a very honest and consultative estate agency. With all of the stories you hear about "crooks" in the estate agency game, i'm pleased to say that having worked for this business for 18 months, White Knights estate agents genuinely offer a true and honest appraisal of the market and value of your property. I have nothing associated with this firm, and haven't done so for the past 14 years, but felt the need to promote this business having dealt with several poor and un-honest estate agents in London.
Welcome back to the old fashioned and honest way of doing business.
Stuart Vines, London
Stuart · 9 January 2015
★★★★★ 5/5
FacebookI have just sold my property though David & Adam at Buckland Road Branch.
They was so helpful at all times. Kept me informed of every little change and excellent customer service. Would recommend them to anyone selling in the whiteknights area.
Wayne · 30 September 2016
Agent replied
Thank you for the comments, happy to hear you would recommend us. We will pass this to the South Reading branch.
★★★★★ 5/5
FacebookWhiteknights were wonderful from start to finish. They never gave up, giving it their all. Nothing was too much trouble, and they were very patient with us , bearing in mind we'd not moved house for 24 years! Thank you!
Tracey · 30 June 2015
Agent replied
Hi Tracey Saich, thank you for the great feedback - we were more than happy to help with your move.
★★★★★ 5/5
FacebookI have recently rented a property through Whiteknights. They are a very friendly and approachable team. Quick to deal with any issues/queries. I would happily recommend them to anyone looking to rent a property.
Elizabeth · 28 July 2019
Agent replied
Thank you for the great feedback.
★★★★★ 5/5
FacebookThank you very much White Knights, Lower Early Office Branch, Lynne, Robert and Ross.The new house that we rented is great and the entire process was smooth and everyone helped us!
Valentin · 27 February 2015
Agent replied
Valentin Carlogea Thank you for the great comments; we will pass this to the Lower Earley office. We hope you enjoy the house and please keep us in mind for any future property needs you may have.
★★★★★ 5/5
GoogleRob and Lynne have been great to work with. Professional and friendly, I recommend if you need Lettings services.
Cam · 31 March 2022
★★★★★ 5/5
GoogleVery professional, responsive and helpful! Thank you.
Emma · 31 March 2022
★★★★★ 5/5
GoogleThey were very helpful
Sarah · 31 March 2020
★★★★★ 2/5
GoogleRating only, no written review.
Steve · 31 March 2022
★★★★★ 2/5
GoogleRating only, no written review.
Steve · 26 August 2021
★★★★★ 5/5
GoogleRating only, no written review.
Old · 31 March 2020
★★★★★ 5/5
FacebookRating only, no written review.
Justin · 2 February 2016
★★★★★ 5/5
FacebookRating only, no written review.
Gary · 13 January 2015
Agent replied
I have worked at Whiteknights for over 25 yrs and it's been a real pleasure helping thousands of clients move home. We set our standards so high and clients do seem to really appreciate it. Moving home can be tough at times and everyone needs a good estate agent on their side. If you want to move then we are all here for you.
★★★★★ 5/5
FacebookRating only, no written review.
Phil · 28 August 2013
Agent replied
Well done Rob and the Team at WhiteKnights Lettings in Lower Earley Reading. It was never going to be easy to impress a retired Letting Agent - but you did (with flying colours!). Our new tenants moved in today. Muchas gracias.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
