Every review we hold for the Spelthorne office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst real estate agency ever seen
The worst real estate agency ever seen, not very serious in the negotiations, after accepting my offer they continued to keep the house on the market, after 2/3 months they call me back saying that they had someone who had offered more to make me raise the price (loss of money and time). About 1 month after I refused to raise the price, they called me back asking if we were still interested in the house. (This is just one of the situations I had to go through with them)
Salvo · 15 June 2021
Agent replied · 31 October 2024
Dear Salvo, I am concerned to read your review and would like to look into this further. As I have been unable to locate your details, could you please email me at customerrelations@dexters.co.uk with more information. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotReally happy with the service received
Really happy with the service received. Kelly is lovely
Stephanie · 29 November 2023
Agent replied · 31 October 2024
Dear Stephanie, Thank you for taking the time to leave a lovely review regarding Kelly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been with Dexters for more than…
I have been with Dexters for more than 20 years and was always happy overall. Since Lily Dimitrova and Nasra Said have taken charge of my two flats, I found friends there and people I can always rely on. The two ladies have been wonderful in their job assisting me and taking care of problems in good time.
Frosso · 1 November 2023
Agent replied · 31 October 2024
Dear Frosso, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Lily will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMy experience with Dexters has been…
My experience with Dexters has been excellent. Bow went above and beyond and updated me throughout the process. I would definitely recommend, 5 star service :)
China · 18 May 2022
Agent replied · 31 October 2024
Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery helpful response from Huseyin Tas…
Very helpful response from Huseyin Tas in regards to a problem we had. Clear and prompt communication giving peace of mind. Thank you so much.
Charlotte · 16 March 2026
★★★★★ 1/5
TrustpilotIf you’re a buyer I’d stay away.
It gets worse. I had a call this week where their agent practically shouted at me and informed me “I’m a director here” aggressively. Dexters needs to treat buyers better. I will never… ever… deal with them willingly again and I will be escalating to a formal complaint. I’m sure there reviews name dropping in here are all fake. They’re very suspiciously written in the same style “x person at x branch” Honestly I can’t quite express how truly terrible dexters have been with our buying experience. It’s 0 stars not even one.
Steve · 10 May 2021
Agent replied · 31 October 2024
Dear Steve, I would very much like to escalate any complaint you have to the Managing Director if you could advise me which office you have been dealing with and I can then send you our formal complaints procedure. I can assure you that we do monitor all reviews and are confident of the validity of those posting them against our database. I look forward to hearing from you in order to look into the points you have raised as it is disappointing to read your feedback in relation to our service. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotNice business to work with
Nice business to work with. Natasha has been very helpful.
Paul · 25 October 2023
Agent replied · 31 October 2024
Dear Paul, Thank you for taking the time to leave a wonderful 5* review. Natasha will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotBunch of aggressive cowboys
Bunch of cowboys. Aggressive agents, lied about school catchment area to show us properties we didn’t want to see. Other agent didn’t want to show us properties until our house was on the market. They force sellers and buyers to use their solicitor service which in our case resulted in a dispute and had to find another solicitor half way through. They are sleazy as hell.
Phil · 13 March 2023
Agent replied · 31 October 2024
Dear Phil,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe entire team at Dexters Acton have…
The entire team at Dexters Acton have been wonderful. Incredibly attentive and professional. Its a pleasure as a landlord to work with them. Furthermore, the property management team totally lifts a huge weight of my shoulders as they run my properties seamlessly and are always on hand to help. Really a 10/10 experience from the whole team!
Cyrus · 10 November 2023
Agent replied · 31 October 2024
Dear Cyrus, Thank you for taking the time to leave a wonderful 5* Google review. Our Acton office will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid
We all know that Estate Agents are run by greed and web of misleading information. However Dexters have topped the board for being one of the most unprofessional agents out there.Dexters doesn't care about it's clients whether them being tenants,landlords,sellers or buyers...Dexters cares about Dexters and it's monetary rewards...they play all parties involved against one another in the most beneficial for Dexters way.Only use their services as last resort.
Betty · 17 November 2022
Agent replied · 31 October 2024
Dear Sir/Madam, we are concerned to read your comments and are very keen to look into this . If you could email me to advise which office you have been dealing with, we can take this up with them. Kind regards asmachughtai@customerrelationsteam.co.uk
★★★★★ 5/5
TrustpilotVery solid management service .Tenancy…
Very solid management service .Tenancy Renewals, compliance & an ability to help solve difficult issues Particularly helpful is Claire Gallagher-Doherty who heads the Management team is super efficient & helpful. I send her a request and she responds very quickly. She adopts a tough pro-active approach to tenancy issues such as rent arrears & serving notices efficiently.
Kate · 8 November 2023
Agent replied · 31 October 2024
Dear Kate, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilot"Exceptional Service and Care: A Review of Dexters with Daragh Power"
I’ve had an exceptional experience with Dexters. Daragh Power, from the management team, exceeded my expectations. Dealing with a challenging tenant who went MIA, Daragh swiftly resolved all issues and even secured compensation on my deposit, which was unexpected. His genuine concern for his clients’ needs truly stood out.
Jehan · 27 April 2024
Agent replied · 31 October 2024
Dear Jehan, Thank you for taking the time to leave a lovely review regarding Daragh. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina provides a great service
Donalina is very efficient and prompt. Happy with Dexters service.
Rina · 11 October 2023
Agent replied · 31 October 2024
Dear Rina, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent customer service
I had the pleasure of dealing with Dexters North Property Management Team and more specifically with Petros Giorganios who provided excellent customer service. Petros has helped me a few times in the past year and has always been excellent in dealing with any potential issues that my property had, being always pro active and finding the best solutions.
G · 9 October 2023
Agent replied · 31 October 2024
Dear G. Giamaloglou, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotBuyer beware!
If you’re a buyer I’d stay away.They’re pushy, forceful and unhelpful. They don’t answer your calls and when they do they say “oh sorry that persons away from their desk”. They never respond to your emails or put anything in writing. Have a company policy that means the house your buying is never marked as “under offer” on their site because they want to keep their marketing up. Will try and pressure you into using their expensive solicitors service (that’s their partner so they get a cut). I will never deal with them again and I’m actually very tempted to look into the formal complains procedure as I feel very uncomfortable about the whole process I’ve been through with Dexters. I would have expected so much better from an estate agent than this it’s already stressful enough buying a property it doesn’t need people like Dexters employees making it 10x more stressful.
Steve · 15 March 2021
Agent replied · 31 October 2024
Dear Steve, I am sorry to read you review and would very much like to look into this with the office involved. If you could contact me directly with this information and who you have been dealing with, I will raise this with the relevant Managing Director. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotIt was an absolute pleasure working…
It was an absolute pleasure working with Alistair once again and he is very reliable and easy to communicate with. Always very patient and helpful. He helped our client on their purchase of 7 York Way which was exchanged today.
Amila · 26 September 2024
Agent replied · 31 October 2024
Dear Amila, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotLuke at Dexters Sunbury on Thames is…
Luke at Dexters Sunbury on Thames is great, very professional and excellent communication. Dexters is our go to agent!
Emma · 13 January 2023
Agent replied · 31 October 2024
Dear Emma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe dealt with Alister Maclean on a sale…
We dealt with Alister Maclean on a sale transaction, he was friendly, professional and very efficient and we would highly recommend Alister.
Rachel · 20 September 2022
Agent replied · 31 October 2024
Dear Rachel, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotI had the most horrendous experience…
I had the most horrendous experience ever with dexters old Brompton road office. Particularly with the unprofessional and useless director called Eleanor. She constantly lied to me about the amount of viewings and whether the keys were actually working. Please do not use the service of this agency. It was disorganised and terrible. I had to leave them after 3 weeks where they wasted my time. I will never use these people again.
Simone · 10 May 2022
Agent replied · 31 October 2024
Dear Simone, Thank you for your feedback. I am sorry to hear what you have experienced. I have forwarded your comment on to our Area Director for them to review with the team. Kind regards, Asma Chughati, Customer Relations Team
★★★★★ 5/5
TrustpilotOUR BEST :)
OUR BEST :)Senior property manager JADASA ANDJADIUMI has truly made a difference with her assistance in addressing the shortcomings in our home. Through dedication and professionalism, she has created a warm and inviting atmosphere. We appreciate her attention to detail and solution-oriented approach in helping us with every aspect of our home."
Mahmut · 16 February 2024
Agent replied · 31 October 2024
Dear Mahmut, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotReally good experience
Really good experience, Alfie was very professional, communicative and fast. Having gone through a series of unsatisfactory processes with other estate agents, Alfie was completely different -would definitely recommend.
Daniel · 24 September 2021
Agent replied · 31 October 2024
Dear Daniel, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotFriendly team
Konrad is friendly and has been very helpful and accommodating in our property hunt
Andrea · 13 June 2023
Agent replied · 31 October 2024
Dear Andrea, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent property management team
I have had a great experience with Dexters property management team, most notably with my property manager Louis Preston. Speedy with response, teeming with life and humour, and full of energy, Louis brings something unique to managing the property, and has been the reason for my recommendation of these services to many of my friends and family.
Rebecca · 23 October 2023
Agent replied · 31 October 2024
Dear Rebecca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMia has been so helpful and responsive…
Mia has been so helpful and responsive and is totally competent and knowledgeable. I thank her so much for all her help finding our new home.
Fleur · 9 March 2022
Agent replied · 31 October 2024
Dear Fleur, Thank you for your review, and mentioning your experience with Mia. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
