Trusted Agent profile · Spelthorne
★★★★★
2,079 reviews across 1 platform
22 Thames Street, Lower Sunbury, TW16 6AF, Spelthorne, TW16 6AF
Dexters's office in Spelthorne, at 22 Thames Street, is rated 4.3 out of 5 across 2,079 reviews on 1 platform.
Every review we hold for the Spelthorne office, from every platform, shown as written. First names only.
5/5
TrustpilotTerrific 🙂
Moved into a rental property recently and Dexter’s are hands down the best property agency I’ve experienced. We had a long list of requests and our property manager Nabil has been incredibly helpful and responsive. ⭐️⭐️⭐️⭐️⭐️
Dear JD, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotTruly terrible.
Truly terrible.We are ending our tenancy early as life events have required us to move away.We gave notice and the landlords agreed to release us once a new tenant was found via Dexter's.From the unannounced viewings to the rude staff to the lack of updates it's been a shambles. They finally sourced a tenant but haven't told us our leaving fees and are expecting us to pay for the interim period where the landlord will be doing work to the property. When challenged the team are rude and unpleasant. I called to ask for the exit paperwork to be told they'd call me back. That was 2 days ago I'm still waiting.Update9 days later they send us the leaving bill, we arrange cleaners and pay for exit clean. We then get notified that the landlord arrived before the clean was done and suddenly we have mysteriously trashed the property despite neither of us being in the area! What followed was the most offensive phone call with Dexter's staff as I tried to understand what had gone wrong. Truly awful humans just deeply unpleasant.I had already raised my concerns through the office manager about the staff and I was assured this would be fed back to them regarding customer service. Clearly not happened on this occasion.
Dear Kate, I am disappointed to read your Trust Pilot review and we would like to investigate this further for you but are unable to locate you on our database as a client of ours with the information you have given. Please could you contact customerrelations@dexters.co.uk to provide us with some more details of your full name, property address and the office you have been dealing with? Kind Regards Evie Fisher Customer Relations Team
1/5
TrustpilotDexters - tenants beware
A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..
Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat service from property managers
Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.
Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst estate agency
Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.
Dear Sunil, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotAnna, Stacie and Nitesh have been brilliant
Anna Harrison and Stacie White have been exceptional at handling fixes and questions to our rental as soon as we moved in. Their support for us has been nothing short of extraordinary.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
1/5
TrustpilotDisappointed beyond explanation
Hi,I am leaving a feedback and review about Dexters because I am renting a flat through their agency. I hope that helps tremendously to people who will try to use their agency. Please do not do it. Avoid using Dexters at any cost. I regret every day renting and living in this flat. We've moved on 24/04/21 and today is 20/05/21. The agent who showed us the flat told us that the hot water and heating is included in the rent price. When we moved in we realised there is no radiators/heating in the bedrooms. How bizzare is this. That's complete scam. Their maintance company is beyond useless. I've complain, called, and sent so many emails until now. I had to chase 10 days to sort out entrance keys for the block where we live because upon collecting the keys the first day we receive only 1 key and we are 3 people living in the property. Shower is not yet fixed. Regarding bed we asked for a single and their company completely swapped the big double bed with single. So now my flatmates who are a couple sleep on a small 1 1/2 bed and a sofa. The fridge is broken since more than 1 week and we reported it as damaged since the beginning and no one yet fixed it. As well I've bought a hose for 15 pounds with the permission of the manager who said that the money will be refunded to me. Then she said after 1 week that I bought the wrong hose and I have to pay it. They will not refund my money and to go and return it. So how I can return something that we are using at the moment???? That is bizzarre. Their maintenance company is complete scam. The owners of properties are paying the company to manage properties but nothing is fixed at all. All the time I am told that their handymen are busy. Great. I will never ever again use Dexters for anything. When the rented flat contract is finished I will not use them for sure. They can't handle their management issues. And when the due date for the rent is up they decide to do something about it. Really???? 4 weeks in the flat and nothing has been resolved except the keys which I went personally to speak with the managing director to sort out. And he did. So I had to wait 10 days outside the property for someone to open the door. And I am paying deposit and rent. Thank you.
Dear Rosi, I understand that the Director of the office has been in contact with you in regard to your rental. If there are now any further issues please let us know as it is never our intention for any of our customers to be unhappy with their rental through us. Kind regards Sarah Tranter, Customer Relations Team
5/5
TrustpilotPetros was outstanding in customer…
Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.
Dear Seniya, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotSubstandard service, use at your peril
I can honestly say, Dexters Acton is the worst Estate Agents I have had the misfortune of using, over my many years of owning and selling properties. I have to give the most ineffective and uncommunicative award to Julian Kroll, who is an ‘old school’ salesman, with little substance.I urge anyone wanting to sell or indeed Let their property, NOT to use this agent, as in my opinion, you will be very disappointed with the service…you have been warned.
Dear Janet, I am sorry to read your comments as our service levels are really important to us, and have brought this to the attention of the Director for the area to review. Kind regards Evie Fisher Customer Relations Team
4/5
TrustpilotSuzi Littler was very polite on the…
Suzi Littler was very polite on the phone, she was well informed about the situation in question and was clear about the way forward.
5/5
TrustpilotThank you to Petros
After we moved into our property, we were faced with a few maintenance issues, but Petros has been extremely helpful in resolving these by liasing with the maintenance teams and organising any repairs, and has really been on our side through the whole experience. Thank you Petros!
Dear James, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
5/5
Trustpilot10/10 experience
Our experience with Dexters has been and continues to be great! Nikki Harris is always there to answer our questions, is super quick to respond to emails and is lovely!
5/5
TrustpilotExcellent sales progression
Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.
Dear Christopher, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThanks Natasha & Dexters!
We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita
Dear Alen and Margherita, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoe Read was quick in response and…
Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel
Dear Susie, We really appreciate you taking the time to leave such lovely comments about Joe. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBrilliant service!
Dexters were extremely professional and had a great knowledge of the market. Really helped us secure our dream flat - special mention to Brandon who was a pleasure to deal with and extremely responsive throughout the process.
5/5
TrustpilotElizabeth Booker is our property…
Elizabeth Booker is our property manager and she is just great. She is attentive, conscientious and thorough, hugely helpful and approachable. Great job!
5/5
TrustpilotHighly recommended for hassle-free property management
I have chosen Dexter, and never regretted it. Christian Pengelly’s team is so organised and excellent in keeping me post on all the legislation changes. They keep me informed and I felt at ease throughout. Highly recommended if you a looking for a responsible agent.
5/5
TrustpilotReally great experience
Really great experience. When we asked for approval to upgrade some kitchen appliances, our account manager Neil went out of his way to talk to the landlord, not only obtaining approval but also a split cost agreement and managing to find the same appliances at a cheaper discounted price. Thanks!
Dear Frederik, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI have used Dexters a landlord for over…
I have used Dexters a landlord for over 2 decades. Huseyin TAs has managed the property in recent times and has been outstanding. Always courteous, efficient and reliable. A great advert!!
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotGreat service - Kiera Foster and her team have been…
Kiera Foster and her team have been really helpful in resolving maintenance issues for me, obtaining different quotes to ensure I get the best price. Kiera has been great at providing me the info I need for my new Landlord licence and explaining the changes. Thank you Kiera and team! Best wishes, Jennie Rimmer
Dear Jennie, Thank you for your kind comments regarding Kiera and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe dealt with Zen from the Battersea…
We dealt with Zen from the Battersea branch when we managed to lock ourselves out of the house (!) the other evening. We called the branch immediately, Zen was the only person left in the office and was just about to leave for the day, but she kindly stayed and waited for us to get there so we could pick up a spare set of keys. We were so grateful! Thank you - Highly recommended!
Dear Olivia, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat Experience as a landlord
We have worked with Claire Gallagher-Doherty at Dexter's to let our properties for many years. Things are run smoothly, rents paid on time and they have found good, solid tenants that stay for long leases. The tenants seem happy and well looked after as well as the properties. Appreciate you and the team very much.
Dear PF, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery good experience
Very helpful stuff especially through our interaction with Joshua Moody
Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
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