Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThoroughly disappointed with Winkworth , Brook Green W14 .
Extremely unreliable and unprofessional . I was advised to market my property with Winkworth , Brook Green , Shepherds Bush Road. The owner , Ben, came to value my apartment on Wednesday 7th , he was enthusiastic about getting it on the market next Monday. He confirmed all details discussed in person on an email on 8th , I called in the morning on 9th to reconfirm I was very happy for them to proceed and I then got a call from the photographer who booked in for today 10th at 09.00 am but after 20 minutes he sent me a text saying that he had a double booking and did not offer another option. I tried all day yesterday 9th to find out what had happened and only today at nearly 02.00 pm I got Ben’s email saying that he could not market my property as the situation would not allow him to satisfy my needs. I wasted 3 precious days and think it is outrageous that someone thought to be an established professional, can actually behave like this. Unexpectedly disappointing.
A · 10 July 2020
Agent replied · 24 October 2024
Hello there, thank you for taking the time to leave us a review . We take our customer service seriously and we're sorry that we didn't meet your expectations here. Please contact us at clientrelations@winkworth.co.uk in order that we can find out what happened.
★★★★★ 5/5
GoogleNicola, Archie, Harry and the Winkworth team were fantastic in supporting us with the sale of our flat in East Dulwich. It was a process which had its complexity but we achieved a good outcome and really appreciated the counsel and direction throughout.
Mark · 24 June 2024
Agent replied · 22 October 2024
Thank you Mark,
Wishing you all the best for the future!
Winkworth Dulwich
★★★★★ 5/5
GoogleOur experience buying a house through Winkworth was very good! Nicola led things for us and was really responsive, very clear on what was happening throughout the process, and ensured things happened to time which we were very grateful for... Would definitely recommend!
Susannah · 25 May 2024
Agent replied · 22 October 2024
Thank you Susannah!
Best of luck for the future!
Winkworth Dulwich
★★★★★ 5/5
TrustpilotVery happy with the good service
Very happy with the good service. Thanks Oliver for caring and all the staff to make it happen. Will recommend this lettings agency Winkworth for professionnalism.
Fatima · 28 June 2021
Agent replied · 24 October 2024
Hello Fatima. Thank you so much for the glowing review. We would love to know which Winkworth office you dealt with so we can congratulate them personally.
★★★★★ 5/5
TrustpilotAaron is the best professional we had…
Aaron is the best professional we had to deal with.He did a great job during our journey in finding our new home.We highly recommend him.
N · 13 June 2024
★★★★★ 1/5
Trustpilotgreedy agency (dont be fooled by them)
greedy agency not believing in someone when they tell them they have 10 years of tenancy in a house, all they want is someone to make a lawyer, doctor or someone working in the house of Parliament salary to rent a property from them, absolutely a disgrace of an estate agent company.
Yohan · 17 November 2023
Agent replied · 24 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 4/5
GoogleOur experience with Winkworth was positive and we really appreciated the thoroughness of all their procedures! The staff is very responsive and a shout out to Samantha H. in particular for making a stressful process smooth.
Leah · 23 October 2023
★★★★★ 5/5
GoogleThe Winkworths team did an awesome job for me on the sale of my flat! From the start, Nicola was responsive, proactive and available 24/7. Could not speak more highly of Nicola and colleagues.
Steve · 27 November 2023
★★★★★ 5/5
TrustpilotExcellent
Faraz was fantastic. He was always available, very helpful and knowledgeable throughout the entire process. Couldn’t recommend enough
Chris · 29 June 2022
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotWinkworth Sunningdale
Jenny Wintermeyer from Winkworth Sunningdale was our agent to find a new tenant for our annex and she has been a pleasure to work with. She has been helpful, informative and pleasant from beginning to end of the process. In particular, I lipread and Jenny immediately coped with my personal communication needs which was very much appreciated.
Barbara · 7 May 2021
★★★★★ 5/5
TrustpilotBrilliant service and Simon Jenkin was…
Brilliant service and Simon Jenkin was an absolute star. Fantastic communication and went above and beyond to help during the process. Would really recommend to anyone and will definitely be top of the list if / when moving again..
Angus · 9 July 2023
★★★★★ 5/5
TrustpilotSale of property
Alex and Faraz handled the sale professionally from start to finish, constantly keeping me informed, even when I was abroad. They went over and above what I expected from an estate agency , recommending solicitors, cleaning lady and removal man, who all pulled out the stops so that the sale could be completed. Nothing more to say, except a big thank you.
Harold · 16 November 2022
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future
★★★★★ 5/5
TrustpilotExcellent lettings service
Alina and her team have been very helpful in finding suitable, high quality tenants for my private rental house.
Susie · 13 April 2022
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleWinkworth Dulwich are great! We had some issues with our landlord when we first moved in and they were very helpful in sorting it all out and were very quick to respond to any maintenance requests made through the portal during the tenancy. Thank you!
Sophie · 25 February 2024
Agent replied · 22 October 2024
Thank you for your review Sophie!
All the best,
Winkworth
★★★★★ 5/5
TrustpilotReally good selling experience
Really good selling experience. Clear communication from Thomas and team from start to finish.
Kieran · 11 November 2022
Agent replied · 24 October 2024
Thank you for your review, Kieran!
★★★★★ 3/5
TrustpilotTighten your ship
Knowledgeable at first and we could have gone with them but frustrating when consistently giving inadequate email replies to important questions and coming across as too relaxed and then petulant when we eventually went with another agent who was more on the ball.
Mh · 4 April 2024
Agent replied · 24 October 2024
Good morning, At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations
★★★★★ 5/5
TrustpilotVery helpful and responsive
Nasir Uddin from the Winkworth Clapton Branch was incredibly helpful throughout the process, and was instrumental to helping me secure an offer.
Victoire · 5 July 2024
★★★★★ 5/5
TrustpilotResponsive and solution-orientated
I found the staff at Winkworth to be responsive and solution-orientated. I had a specific requirements when looking for a rental in the Kensal Rise area and Winkworth did their utmost to accommodate. They were also quick in responding to my questions and pleasant throughout. Thank you Frazer, Stacy, Michael and Aaron!
Priscilla · 1 February 2022
★★★★★ 5/5
TrustpilotShaun and Aaron took the best part of a…
Shaun and Aaron took the best part of a year trying to find our ideal home, their patience never wavered and they ended up negotiating us all into the most wonderful property that suited not just us but our landlords. I really can’t thank them enough and will be forever grateful x
Hannah · 29 August 2023
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
TrustpilotGood team at Winkworth Queens Park
Aaron at Winkworth Queens Park has been a fantastic Lettings Director. He is very professional but also very proactive and intuitive. He cares about both the owner and the tenant.I would not hesitate in recommending working with Aaron for your property.Yanick in Finance and Michael in property management also make up a great lettings team.
Suki · 24 June 2021
★★★★★ 5/5
TrustpilotWinkworth letting team are professional…
Winkworth letting team are professional advisors. Fabian helped me to move into a newly renovated house. The property was in perfect condition and the process was pretty easy, thanks to Stanislava. Overall I am very happy about Winkworth and definitely recommend it!
Mikheil · 21 February 2023
★★★★★ 4/5
TrustpilotRented for 2+ years in Kensal Green
We rented for a bit over two years in the Kensal Green area. Although there were some issues with the flat itself, everything was handled promptly and professionally by Michael, the property manager.The team are friendly and their processes work well from a tenant’s perspective.
Tom · 31 January 2024
Agent replied · 24 October 2024
Thank you so much for taking the time to leave a great rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleThank you to Winkworth, and in particular to Archie for his proactiveness, positivity and communication throughout the buying process. He has been a pleasure to deal with and clearly loves what he does. I would recommend him to anyone looking to buy in the area.
Nicki · 26 January 2024
Agent replied · 22 October 2024
Nicki,
Thank you very much for your reply, you have been fantastic to work with and hopefully our paths cross again in the not too distant future.
Wishing you all the best,
Archie
★★★★★ 5/5
TrustpilotNothing but praise
We really enjoyed working together with Andrew C from the Kensal Rise office on the house we just bought. He was the agent for the sellers but helped us a lot as well in making sure the transaction went smoothly and everything staid on track. As first time buyers the whole process can be quite overwhelming so we really appreciated his open and honest advice.
Marthe · 12 April 2022
Agent replied · 24 October 2024
Thank you so much for your kind words, Marthe. We really appreciate you taking the time out to share your experience with us, and we agree, Andrew is truly a gem to have on our team! We look forward to working with you again in the future!
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