Trusted Agent profile · Southwark
★★★★★
478 reviews across 2 platforms
24 Half Moon Lane, Herne Hill, SE24 9HU, Southwark, SE24 9HU
Pedder's office in Southwark, at 24 Half Moon Lane, is rated 4.8 out of 5 across 478 reviews on two platforms, including 161 Google reviews rated 4.9.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotCarolina is the best agent in SE London
Incredible experience with Carolina. She was super proactive, and professional with great communication and work ethic. I can confidently say I would not be enjoying my new home right now if it hadn’t been for her incredible work. Carolina has a client in me for life. Where she goes, my business will follow.
5/5
GoogleWe dealt with a number of local and big name estate agents in the area over a number of months in 2019 an 2020. Pedder, and particularly Vince were unique in staying making us feel like we mattered and that they were invested in helping us find a house to buy - which we now have!PositiveResponsiveness, Professionalism
1/5
TrustpilotI gave 1 star because I couldn't put up…
I gave 1 star because I couldn't put up a review unless I did a rating. The real rating is 0 stars. They will rent your property to people who will wreck it, tenants who will bring down the value of the property, leave behind infestations and destroy any goodwill with your neighbours. Experienced adults using the garden as a bathroom, rubbish left outside for months because not placed in the correct bin, reports of noise, Police attendance at the property etc etc.
Sorry, we have only just started using Trustpilot and been made aware of your review. Our apologies again for this.
5/5
TrustpilotHad a brilliant experience with Pedder…
Had a brilliant experience with Pedder and Joshua purchasing my home in Herne Hill. He was always super quick to respond, supported with communication to the sellers and super flexible in helping to arrange viewings. Highly recommend!!!
Thank you for your 5* review.Very best wishes,Pedder
1/5
GoogleGreat if you are a landlord, not so great as a tenant. As part of our tenancy agreement deal, Pedder had negotiated with the landlord to get several issues at the property fixed (a £2250-a-month-house in very poor condition), however once the contract was signed, Pedder didn't follow up on "Part of our deal is...." for they couldn't have cared less whether the agreed issues were resolved and whether the landlord acted on the promises made by them. Insurance-based TDS without interest for the tenant Pedder supports an insurance-based Tenancy Deposit Schemes where the gained interest of the held deposit (which they look after on behalf of the landlord) does not go to the tenant but to the landlord. Great if you are a landlord, not so good if you are the person who officially owns the money and who should be the rightful recipient of the deposit. Biased check-out report Pedder have advised us that they prefer for us not to be present at the time of the check-out and inventory being conducted. This goes against good practice e.g. the Homelet website states "Your landlord is obliged to give you the opportunity to be present at the checkout stage of your tenancy, and it’s strongly recommended that you do attend." We trusted Pedder and that they acted acted in good faith. What we have found was a highly biased check-out report. A check-out report with lots of close-up shots (as opposed to wide-angle shots as in the check-in report that listed very few details). Needless to say that the report was written with the goal in mind to keep some of our deposit. We are disappointed but the superficiality and hypocrisy of Pedder's service to tenants. After being homeowners ourselves, we could clearly feel the difference between being tenants. We've been made felt like second class citizens in a society that seems protects the interests of the landlord first of all. Especially with properties being located in secondary school catchment areas, people are expected to put up with undignifying living conditions. However, nothing excuses for people to have to put up with rotting window frames, black mould on bathroom ceilings where the paint flakes off, soiled carpets, dirty walls. Pedder is clearly an estate agent who silently looks on instead of proactively representing the interests of both sides, not only those of the landlord (in our case they have only made empty promises). Pedder, as an agency, is most happy when they have to manage a property as little as possible, or in our case not manage it at all (as agreed with the landlord) as all they Pedder to be interested in is the money.
Dear Michaela Thank you for your email and I am sorry you have had cause to contact Pedder in relation to your tenancy. I have spoken with my colleagues and I understand that you have recently vacated a property which was managed directly by the landlord. All maintenance should have been reported directly to your landlord for their response and appropriate action. I understand that my colleague Josh spent an hour with your partner at the point of check in walking through the property ensuring that you were happy with the condition which would have allowed the opportunity to discuss any issues there and then. Pedder do not undertake in house inventory reports and use a well-regarded third party inventory company to conduct the check ins and outs. Tenants and landlords are not present for the check in’s/out’s as it effects the impartiality of the report. The reports are sent to the landlord and tenant with access to further images (in full size) if needed.. I understand that your deposit has been returned to you in full. Pedder do work with the TDS whose Government backed deposit scheme Pedder use to hold the deposit. The interest on deposit monies is clearly outlined in your tenancy agreement and is dealt with in the correct legal manner. Pedder take a positive and proactive approach to all aspects of our involvement with both landlords and tenants. I am sorry to hear that maintenance works were required and that you were not happy with the condition of your property. If you had not been able to gain a response from your landlord when reporting maintenance Pedder could have assisted with the communication where possible. If you would like to discuss your concerns in greater details please email rebecca@pedderproperty.com
5/5
TrustpilotRemarkable Rental Experience with Pedder Railton
Had an incredible experience with Pedder at Railton Road. Their fantastic team, Robin and Karolina, made the rental process smooth and hassle-free. Robin's guidance and in-depth knowledge were impressive, and Karolina's efficient and warm communication truly made a difference. Choose Pedder for unparalleled service and support in finding your dream home.
Thank you for your 5* review.Very best wishes,Pedder
1/5
TrustpilotUnprofessional/Rubbish service
Rubbish service, submitted an offer for an apartment. To date no response, no courtesy update, no follow up from Shanice or Joshua. Aftercare/client service is clearly not their thing. I now avoid any adverts from peddler at all costs whislt I flathunt
Dear Natasha, Thank you for bringing this to our attention. This is far from the very high expectations we set here at Pedder. If you could kindly send your contact details to daniel@pedderproperty.com I will look in to this matter immediately for you.Kindest regards,Daniel
4/5
GoogleWe recently purchased a property via Vince at Pedders and have been very impressed with the service we received throughout the process. From our initial brief outlining our property requirements through to completion of sale we have found Vince and the team at Pedders extremely friendly, helpful, professional and courteous throughout. With the help of Vince we were able to complete very quickly
5/5
GoogleI was very impressed with Pedder and Vince. Vince is a true professional; polite, responsive and always came back to me straight away when I had a question. I never had to chase him. A genuinely kind and trustworthy person. It’s the first time I have used Pedder but I highly recommend them.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRobin was extremely helpful throughout the rental application and move in process. Very responsive and made the whole experience really smooth.
5/5
Trustpilotwe loved working with Cansu!
we loved working with Cansu!she had a brilliant energy and was always at the other end of the phone.felt like she really fought for us and always had our best interests at heart.Would recommend to anyone
Thank you for your 5* review.Very best wishes,Pedder
5/5
GoogleVince was exceptional - nothing was too much trouble, he was proactive, and he is extremely supportive. Would highly recommend.
5/5
TrustpilotExcellent Buyer Experience
We have had a very positive experience of purchasing a property with Pedder, Dulwich Village. Hanne, the Sales Consultant, was open, responsive, supportive and proactive in relation to us finding the best property in a very busy market. We feel very thankful to have had such a positive experience and we cannot recommend her and the Pedder, Dulwich Village team more highly.
Sorry, we have only just started using Trustpilot and been made aware of your review. Our apologies again for this. Thank you for your review!
5/5
GoogleI interviewed 3 local estate agents and chose Pedder in Herne Hill. The team showed my property to 12 potential buyers in 10 days and on the 10th day they had secured 2 good offers. I chose the one who was managed by Susanne Voss. She also …
5/5
TrustpilotKind and Diligent
Robin from Pedder was a dream to work with. He guided us through the logistics of moving into our first flat with kindness and diligence.
Thank you for your 5* review.Very best wishes,Pedder
5/5
TrustpilotFantastic service
Pedder were so helpful, communicative and proactive throughout our house purchase. They provided daily updates and check ins, and really helped to push things along. We felt very looked after and in safe hands!
Thank you for your 5* review.Very best wishes,Pedder
5/5
GoogleHad a great experience with Peddler - Robin was informative and helpful throughout the entire process.
5/5
TrustpilotWe recently bought a property from…
We recently bought a property from Pedder with the help of Callum Melrose. He was helpful from start to finish and took the time to go the extra mile to keep us in the loop with process and next steps. Highly recommend!
Thank you for your 5* review.Very best wishes,Pedder
5/5
TrustpilotI was impressed with the care and…
I was impressed with the care and professionalism provided by Pedder Dulwich Village. Hanne Hall in particular was a pleasure to work with! She was thorough, committed and highly effective in communicating with all parties involved in the sale/ purchase. Hanne's hard work and dedication helped to make what is often a stressful process much more easeful and smooth-running.
Sorry, we have only just started using Trustpilot and been made aware of your review. Our apologies again for this. Thank you for your review!
4/5
TrustpilotA+ Effort from Hanne to get the sale done
Hanne did a fantastic job throughout the process. She was able to bring in potential buyers well after the initial launch of the property. Towards the later stages of the sale she was a consistent and reliable, chasing solicitors and keeping the process moving in the later stages of the sale. Would work with Hanne again in the future.
Sorry, we have only just started using Trustpilot and been made aware of your review. Our apologies again for this. Thank you for your review!
5/5
GoogleWe were shown a propety by Robin and have to say he was excellent. Very patient and knowledgeable while at the property (and I asked a lot of questions) and was quick to follow up with further enquiries after our visit. We didn't end up in the property due to personal circumstances changing but the service we received was exceptional. Thank you Pedder (and Robin)
5/5
GoogleThorough, transparent and great communication. Recommend Robin for flat renting :)
5/5
GoogleSusanne Voss was a true joy to deal with - she managed our purchase with real professionalism and persistence (through what ultimately ended up being a very tricky conveyancing process).
5/5
TrustpilotPedder - a fantastic and recommended experience!!
I've had a fantastic experience. It's a great company, super efficient, timely and professional in all situations and communications. Their standards are super high and totally professional. They are respectful and trustworthy.
Thank you for your 5* review.Very best wishes,Pedder
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
