Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Rianna as my estate agent, and I can't recommend her highly enough. From start to finish, Rianna demonstrated exceptional professionalism and dedication. She was incredibly knowledgeable about the market and provided invaluable advice at every step of the process.
Rianna's punctuality stood out; she was always on time for our appointments, showing respect for my schedule. Her prompt communication ensured that I was never left in the dark, and she quickly addressed any questions or concerns I had. Her attention to detail and commitment to finding the perfect property for me made the entire experience smooth and stress-free. Rianna truly went above and beyond, making her an outstanding estate agent to work with.
Al-Fahad · 27 June 2024
★★★★★ 5/5
TrustpilotHighly recommend Lucas Matta
Lucas Matta was extremely helpful and clear when talking through everything with me, as I am a first time buyer I really appreciated that. He was understanding towards my situation and I felt confident he was helping me to secure the best possible rate. Would definitely recommend him.
Grace · 4 July 2023
★★★★★ 5/5
TrustpilotQuick, Easy and Efficient!
My experience with Jenelle has been extremely smooth and efficient. She has ensured the process of renting has been quick, easy and has always been on the end of the phone when needed. I am very grateful for her hard work in which can sometimes be a stressful process!
Jess · 6 June 2023
★★★★★ 5/5
FacebookThis is my 77 year olds mum’s flat, which KFH have and are still dragging their heels sorting out. At the moment my mum is homeless and having to stay with either my brother or myself. This is the only option my mum has as her flat continues to be unsafe to live in. I would strongly recommend anybody thinking about taking a property from this company to think very hard before entering into any sort of business with this lot. They are a shambles 😡
Garrett · 29 August 2021
Agent replied · 26 November 2025
Hi Garrett, thank you for getting in touch. Please can you send an email to our client liaison team at clientliaison@kfh.co.uk so the team can investigate this further? Kind regards, KFH
★★★★★ 5/5
TrustpilotI had a brilliant experience with KFH
I had a brilliant experience with KFH. Stephen was extremely proactive, knowledgeable, and contactable. The KFH team did a great job of selling my house quickly and at a good price.
Annabel · 14 July 2024
★★★★★ 1/5
TrustpilotTERRIBLE EXPERIENCE
TERRIBLE EXPERIENCEAs owner I do not suggest at all KFH. They forgot to deduct from my statement the rent that a previous tenant had payed and to give me back the fees that I had payed to them. Instead to apologise for the mistake they refuse to take there responsability asking me and the tenant to solve the situation between us and even wanted the tenant, not them, to give me bavk the fees that they kept twice.In 32 years of renting the flat never happened such a unprofessional and really bad behaviour
Valeria · 25 June 2024
★★★★★ 5/5
TrustpilotProperty purchase Raynes Park
Great experience with Pippa and the team at Raynes Park. Good communication and quick responses throughout our property purchase. Highly recommend.
Ant · 17 December 2024
★★★★★ 5/5
TrustpilotGreat Service
Henrietta Macer and Josh Collins of the Putney branch were really great and went that extra mile for me throughout the process. I was hardly talking to anyone from my other estate agents (selling my property) but they were unfailingly nice and helpful.
Catherine · 20 October 2025
★★★★★ 5/5
TrustpilotSuper job by KFH Beckenham in selling…
Super job by KFH Beckenham in selling our house. Accurate pricing estimate at the beginning of the process. effective marketing of the house, and demonstrated a deep reach into the buyer population despite us selling at a difficult time of year (Jan/Feb 2024). We had 18 viewings and a decent and “proceedable” offer within 10 days. Personable, responsive team who were a real pleasure to deal with. Third time we have used KFH in 20 years. Definitely recommended.
BJD · 27 July 2024
★★★★★ 1/5
TrustpilotNot a great experience to be honest…
Not a great experience to be honest although the people I dealt with were pleasant. I had to rewrite the sale particulars because the ones drafted by KFH were inaccurate, including as to very basic things like the position of local tube stops, number of bathrooms, car parking, floor plan, etc. I had to ask for external photos to be redone as they were taken from the block’s least favourable elevation. Subsequently there was a refusal to take my instructions as to the continued marketing of the property once an offer had been accepted and a failure to pass on to the prospective buyers certain conditions which attached to my acceptance of offer. All in all I thought KFH’s service and professionalism to be poor. In the other hand they found me a buyer so I am grateful for that. I instructed the Canada Water branch.
Mark · 20 June 2024
★★★★★ 5/5
TrustpilotDealing with KFH was great!
Estate agents get bad press but our experience with KFH in Brockley could not have been better. Gintare was professional, friendly, polite and helpful throughout. Her communication was outstanding and she made the purchase process smooth from start to finish.
Nicola · 11 January 2024
★★★★★ 5/5
TrustpilotExcellent from start to finish
We had an excellent experience with KFH. Sawan was so supportive right from the start and the whole process was managed very smoothly. Thank you KFH!
Sophie · 28 September 2024
★★★★★ 1/5
TrustpilotSelf interested and unresonable.
Absolutely would not recommend renting through Farringdon branch. Letting agent does not care about anything including regulations, and will tell you to pay 6 months upfront before even writing up a contract. Will also selectively air your questions if she so pleases, and then blame you for not being quick enough when she springs it on you. I understand that it is a stressful market but the manner that things were dealt with cannot be justified, especially coming from a sales agent.
Marie · 17 June 2024
★★★★★ 1/5
TrustpilotProfoundly dishonest
Profoundly dishonest. I wanted to break my lease. They agreed verbally. Months later, when all preparations had been made and when I was due to move out within days, they sent me a document in legalese saying that they had *now* received instructions from their client and were prepared to process a contract release *on condition* that I paid them £3,000+ in liquidated damages first - while they continued to hold my deposit. Of course, I refused to pay and there wasn’t much they could do about it. But it added a lot of unnecessary stress to what should have been a smooth and easy process. Estate agents. I have been a tenant and a landlord and I have seen the process from both sides. My experience is that if there is an opportunity to stiff the tenant - who is usually the party with less power - they will take it. My experience with KFH showed me that they are no different, despite the high ratings on this site.
Matthew · 15 June 2024
★★★★★ 5/5
TrustpilotHighly recommend
We had a great experience with KFH - they were super efficient, made sure they found the right property for us and were available to answer any questions - Niki was notably helpful! Would highly recommend.
Eleanor · 25 March 2024
★★★★★ 5/5
TrustpilotA cut above!
We can honestly say that KFH completely exceeded our expectations! They were professional throughout, achieving an excellent price for the house, keeping us up to date during the whole process and just generally being both proactive and helpful. Armir was a pleasure to deal with. A cut above!
L · 7 June 2023
★★★★★ 4/5
TrustpilotHelpful and attentive
Sawan and Ravi were very helpful and attentive to our needs. He gave us many options and was very patient with us.
Maurizio · 21 November 2024
★★★★★ 5/5
TrustpilotExcellent customer focus & service
A big thanks to Keith Choruma in the Southfileds branch - consummate professional as always. Excellent communication, quick response to queries and just really pleasant to deal with. Much appreciated as a time pressured landlord.
JS · 11 April 2024
★★★★★ 5/5
TrustpilotKFH Blackheath were as helpful as ever…
KFH Blackheath were as helpful as ever in securing the tenancy for my flat. Thanks to Natalie and Lisa who managed everything for me, taking the time to establish the best terms for the tenancy renewal.
Robin · 19 March 2024
★★★★★ 4/5
TrustpilotThey rented a flat for us
They rented a flat for us, and they achieved a higher rental income pcm than the other agents estimate. Had it occupied very quickly and efficiently.
One thing though. We lost all of that additional rental income in fees to KFH.
DAVID · 31 October 2025
★★★★★ 5/5
TrustpilotTom was excellent all the way through…
Tom was excellent all the way through the sale process, keeping us informed and going above and beyond to make it as smooth as possible. He was the same agent when we purchased our property and we didn’t hesitate in using KFH when selling. Thanks again Tom.
Will · 26 June 2023
★★★★★ 5/5
TrustpilotValuation was ambitious but result was good
Valuation was very ambitious and set expectations that were not met. However, overall I was kept informed and they were great help with dealing with the awkward purchaser who had lots of last minute snags.
Gary · 5 April 2024
★★★★★ 5/5
TrustpilotSawan and team at the Muswell Hill…
Sawan and team at the Muswell Hill Branch were excellent. Very patient, and all round good service every step of the way. Would recommend!
Marcus · 15 October 2024
★★★★★ 5/5
TrustpilotProactive estate agency. Annabel Barnard went out of her way to…
Annabel Barnard went out of her way to arrange a viewing at short notice- and then for all the other members of the family who had to have an opinion!
R · 5 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
