Trusted Agent profile · Southwark
★★★★★
1,583 reviews across 2 platforms
1c Calton Avenue, Dulwich, London, SE21 7DE, Southwark, SE21 7DE
Part of Knight Frank, see every office.
Knight Frank's office in Southwark, at 1c Calton Avenue, is rated 4.9 out of 5 across 1,583 reviews on two platforms, including 173 Google reviews rated 4.9.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleWe bought our house in via Knight Frank, supported by the brilliant Chica. Chica was fantastic, super responsive and thorough. Couldn't recommend her (and Knight Frank) enough.
Thank you so much for your kind words Tom. I hope this becomes a wonderful long-term family home for yourself and Imogen.
5/5
TrustpilotYou can always rely on Knight Frank !
Knight Frank has been looking after our property for nearly 10 years . I only need to email them and they will straight get back to me . So many people I can thank : Mandy H , Jayna H, Anastasiia Sh and my recent inquiry which Matthew B solved it by the end of the working day , very impressed ! Very happy and pleased with Knight Frank .
Thank you Maryam for your incredibly kind words. It was a pleasure assisting you for so many years and we look forward to the next 10! Thank you again. Knight Frank
5/5
GoogleCatherine Stage is excellent at her job and the service we received from her was exceptionally good. She is not only the best sales' person we have seen (very informative without being pushy) , her negotiation skills and technical knowledge about the selling and buying process is spot on. We have found her very helpful, approachable as well as able to provide practical advice to help progress the sale. We would recommend her unreservedly.
5/5
TrustpilotBrigette fron Renewals
Brigette achieved some very good results for our renewal, well above the average rent for the building. Even if we did not achieve it, we appreciate her attitude to at least try and do her very best. She also displayed a timely customer service approach, with responsive feedback and emails. All appreciated.
Dear MichaelIt was my absolute pleasure assisting with the renewal and very pleased we achieved a great result for you. Kind regardsBrigette
5/5
TrustpilotJust renewed with my tenants with Dan…
Just renewed with my tenants with Dan at renewals and it was super simple. The tenants seem happy, I'm happy and the only thing I had to do was OK the whole process that Dan had already sorted and sign on a dotted line. Can't really fault anything about the service.
Thank you for your kind words! It was great to be able to assist you with the renewal; if you need anymore assistance just let me know
5/5
TrustpilotBrigette Bulan from Renewals
Brigette Bulan demonstrates why it's important to find the right estate agent. Any agent can market a property and find suitable tenants, but few are well versed with the fundamentals of the Housing Act and legal formalities. We were impressed with Brigette's substantive knowledge and highly recommend her to landlords.
Hi NasimThank you for your kind words and it was pleasure assisting with the lease in this instance. I look forward to working with you again. Kind regardsBrigette
4/5
TrustpilotI have been very happy with Knight…
I have been very happy with Knight Frank, in particular with Riccardo Daboni who was the one that sold my Campana Road home. He was very professional at all times, and he had a good handle on knowing the requirement of a purchaser looking for the right home.
Dear J.L,It has been absolute pleasure working with you also. We do hope that you find the perfect home moving forward and please know that we are always on hand to help. Kind Regards,Riccardo & the Knight Frank Fulham team
5/5
TrustpilotWonderful service
Wonderful serviceKnight Frank has helped me on various occasions with properties, and most recently the management of a letting property. Toru Yoshioka, my property manager, is professional, responsive, details focused, and always ready to jump in to help. Really appreciate and recommend!
Hi Dayo,Thank you for your very kind words.It has been a pleasure managing your property and should you need anything, please let me know.Kind regards,Toru Yoshioka
5/5
TrustpilotKnight Frank is Agency to go for.
All Knight Frank employees were accommodating, helpful, and pleasant to deal with from the very start of our experience. From viewing the prospective property to signing the tenancy agreement and all the steps in between.Quite a difference from other Agents.I can't recommend them any more.
Thank you so much for your kind words. It was an absolute pleasure to meet you both. Wishing you all the best in your new home! If we can be of any assistance in the future we would be delighted to help. Kind regardsPriya Swainson & Knight Frank Team
5/5
TrustpilotBrigette from Renewals
Brigette helped us so much with getting our tenancy organised, signed and extended!She made something that could have been quite tedious into a very simple, straightforward, and even enjoyable experience. She took into account all of our views and made things work for everyone involved!Would definitely recommend her and Knight FrankThanks Brigette!
Dear NeilThank you for taking the time to write this review. It was an absolute working you as well. Thank you for being so prompt and making it an easy renewal to negotiate. I am glad we achieved a good result for all. Kind regardsBrigette
3/5
TrustpilotCurates Egg
Had some very good and useful discussions with main contact who was very knowledgeable. However, there was rather less attention to detail than I expected with promises not actually fulfilled. Few viewings were achieved and we sold at a substantial discount. Mainly of course the market but ultimately we felt Knight Frank could have done more.
Dear Dr TaylorThank you for your review; your comments are appreciated and will be considered as part of our ongoing development to the service we provide. We strive to achieve the best possible results for our clients and provide an excellent customer experience. The market will dictate the level of interest and the achievable price, and we're sorry that in this case it resulted in a slightly disappointing outcome.Thank you again for intrusting Knight Frank with the sale of your property.
5/5
GoogleWe have just sold our house and bought our new property with KF Dulwich. They have been absolutely brilliant through the entire process. Patient, considerate and providing excellent counsel. I cannot praise Mitchell, Catherine and the team highly enough. Thoroughly recommended.
Many thanks for your message Zee. You were also a pleasure to work with and we all hope you are enjoying your new home. Kind regards, Knight Frank Dulwich
5/5
TrustpilotIt is great to work with Monika as she…
It is great to work with Monika as she is so proactive!When a payment hadn't arrived on time, she notified the corporate tenant, and followed through with any updates ( luckily it was just one!) And let us know all was there.
Hi Mrs Stacey,Thank you so much for the fantastic 5-star review! I am thrilled to know you are happy with our service and I will continue to maintain our high standards. Thank you,Monika
5/5
TrustpilotExcellent Property Sale Agents
We worked with Tim who guided us through the whole process. He was professional. Not pushy. And the one agent who deliver d the goods. We will highly recommend him and Knight Frank.
5/5
TrustpilotDeena Kneefse was very friendly and…
Deena Kneefse was very friendly and helpful. As well as understandable, she was fully aware of my case and she cleared the doubts that I had
Dear Sultan,Thank you so much for taking the time to write this, always happy to help. Kind regardsDeena
5/5
TrustpilotDawn is simply the best at Knight Frank…
Dawn is simply the best at Knight Frank Kensington!
Thank you Sami, I look forward to working with you again very soon
5/5
TrustpilotMy property manager Ann‑Marie…
My property manager Ann‑Marie Agyemang‑Badu has helped us manage the property for nearly 2 years. She has always responded to my requests promptly and deal with all issues very professionally. I am very grateful to have her to take care of our property.
Thank you Shirley for your message. It is truly appreciated and I look forward to continuously work with you.Enjoy your time away!Kind regards,Ann-Marie
5/5
TrustpilotFully oriented customer service
Fully oriented customer service, great experience!
Thank you for your kind words! I’m so pleased everything went smoothly and happy I could assist you. Shannon
5/5
TrustpilotWe have used Knight Frank’s services in…
We have used Knight Frank’s services in 6 out of our 9 moves in the last 30 years and they stand head and shoulders above the rest of the crowd. Wouldn’t use anyone else if we can help it.
Dear Richard and Joanna, thank you for your kind words and I am delighted that Knight Frank has performed for you again! Good luck when you find your next house and all the best for Christmas and an exciting New Year. Best wishes, Simon
5/5
TrustpilotVinnie made the process very quick and…
Vinnie made the process very quick and easy!
Dear Timah,It was a pleasure to assist you.Thank you for your patience through the process.Kind regards,Vinnie
2/5
GoogleWe received a rather shoddy treatment when trying to buy a house through Knight Frank Dulwich, which made us question this estate agent's code of ethics and professionalism. We originally had our offer on a house, listed by the agent, accepted by a vendor after winning a "closed envelope" bidding process. Unbeknownst to us, subsequently to confirming our purchase and issuing a sales memo, Knight Frank posted an advert to the local Instagram group, promoting "our" house. The post, which is still there, read: "Offers have already been made...to buy this house call (name of the Dulwich office head) ASAP!". Evidently, the advert worked as after another few days we were told that we basically got gazumped - the vendor had accepted a higher offer from a different buyer. Now, we get it that any estate agent has a legal obligation to pass along any offers they receive and the decision to accept a higher offer (i.e. to gazump) is totally up to the vendor. It's also not really the agent's fault that the "closed envelope" bidding process with the "best and final" prices put forward turned out to be an utter farce at the end. It was the agent's decision though at the time to rev up the marketing effort and push the property through a popular Instagram page AFTER having already confirmed the sale to prospective buyers. This is something we have a real problem with, since, in our view this extended sales effort explicitly breaches The Code of Practice for Residential Estate Agents, namely the clause 9e "Continuation of Marketing". I was keen to give the agent the benefit of the doubt, so several months ago I emailed my complaint directly to Knight Frank Dulwich, simply asking them to explain their actions. I received a quick email acknowledging my concerns with the promise of a detailed response to follow shortly. It's now been exactly four months of waiting for this, so the response from the estate agent will probably never come. Now, the purpose of this review is not to scold the agent - I can actually see how prospective sellers can be swayed by the story of the agent going above and beyond their call of duty to source the best price for its clients - even at the expense of riding roughshod over other potential buyers. It is more to warn buyers of some potential issues to keep a close eye on during the bidding process - unfortunately the housing market is turning more and more into "wild west" where even well-known big brand estate agents are getting prone to dubious practices.NegativeResponsiveness, Quality, Professionalism
Hi Alex, thank you for writing and we’re very sorry you missed out on this property and for the experience that you’ve had. We’ve messaged you and left a voicemail so hope to hear from you soon, but agree that the current buying process can make it very challenging for all concerned. As you say, we have a duty to put forward every offer and in this instance it meant the client informed us they wished to switch buyers, something we’re very sorry for and actively tried to discourage. For clarity, the buyer who had their offer accepted, entered into the same viewing and ‘best and final’ offer timings that you did and had nothing to do with the social media post. We submitted the post before this process had been completed, but unfortunately the advert only appeared after the offer had been accepted. We believed we were waiting to hear back from you regarding communication and so have followed up again. Some of us have also recently been through this process ourselves so know only too well how stressful moving can be so we’re very sorry that this has been your experience.
5/5
GoogleOne of the best estate agents in the Dulwich area. Every member on the team is super professional, responsive and friendly to deal with. Comparing to other agents, they seem to have many more top-end (in terms of quality) of house stocks in the local area, many of which don't even get a chance to be listed on Rightmove before snatching off the market. I'd highly recommend them as a buyer! Extra kudos to Catherine and Chris, who have been patiently accommodating our requests and generously sharing their knowledge about the neighbourhood, which have been super helpful for us that are new to the area.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your very kind review Ning. We wish you the best with your purchase and hope it becomes a fabulous long term family home for you.
5/5
GoogleWe have recently sold our house through Knight Frank's Dulwich office. This was our first time selling a property, and all of the team were extremely professional throughout the entire process. We interacted with almost everyone in the office as potential buyers viewed our property and as we viewed properties marketed by Knight Frank that we were interested in buying. I would highly recommend the team in the Dulwich office for anyone looking for a quality, professional experience for selling a home.PositiveQuality, Professionalism
Congratulations on the move Donal and family! We’re all delighted we got there and made it happen for you. Hope you all enjoy the new home for many years to come.
5/5
GoogleCatherine showed us around a property which we were interested and was instrumental in us purchasing it. She made everything so easy - from arranging multiple viewings (on Sunday's and leave days too), getting relevant documentation and information from the seller as well as providing access to potential builders/trades people before completion. I guess its a testament to Knight Frank's strength in the local area - with committed professionals like Catherine who take some of the stress out of a very stressful process. Highly recommend Knight Frank and Catherine!
Thank you very much for your kind words, it was a pleasure to help find your dream home. We wish you all the best in the future
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