Trusted Agent profile · Southwark
★★★★★
2,049 reviews across 2 platforms
First Floor, 44-48 Borough High Street, London, SE1 1XW, Southwark, SE1 1XW
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Southwark, at First Floor, is rated 4.4 out of 5 across 2,049 reviews on two platforms, including 291 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic mortgage advisor
Katarina is a fantastic mortgage advisor. My situation is a little more complex as I'm self-employed and had only been doing this full time for 1 year. Katarina was very thorough and discussed all mortgage options with me, as well as my business goals, so we could find the mortgage best suited to me now and in the future. I spoke to a few mortgage advisors before Katarina and she was a stand-out. 12/10 recommend.
1/5
TrustpilotUnethical practices
Unethical practices We have been with KFH East Dulwich for years as landlords and they have generally done a reasonable, bare bones job but we don’t ask for much so have never had reason to complain or praise. Until recently, they suddenly started charging us for rent and legal protection insurance at £45/month. At first I thought this was a mistake and so thought once raised it they would simply remove/ reimburse. Instead, they claim they sent us an email and as we didn’t respond it was deemed we opted in. Both me and my husband have looked through our emails to no avail. Regardless how is this even ethical or legal! Not only do they refuse to remove charge, they are telling me I’ve unknowingly locked myself in for 12 month! I have never heard of insurance you couldn’t cancel? Mind you the lease on our current tenants finishes in 8 months? I’ve researched such insurance and other agents are charging £25/month! I don’t know how to describe what they are doing other than a scam. Really shameful practice given the number of years we’ve been with them. As soon as I can I’ll be taking my business elsewhere.
5/5
TrustpilotGreat experience with KFH Highgate mortgage advisor
We had a great experience with KFH Highgate and especially Sawan, Sharon and Ravi who secured us mortgage on our first property. We worked mostly with Sawan Shah and he was really helpful and and responsive through all stages of our property search, and offers on multiple properties.He was very detailed and helpful in the initial stages, explaining us in great details all the requirements from mortgage lenders, what should we focus on to present ourselves as attractive borrowers, and what are strong and weak points of our financial situation. We sent out multiple offers on different properties, and Sawan was consistently very clear, responsive and proactive in communicating his availability and setting us up with multiple agreements in principle. At the end, it was no surprise to us when the purchase and mortgage went through without any problems or surprises, as we have already experienced very consistent and confident advise at all stages.Thank you once again Sawan, Sharon, Ravi and everyone else at KFH Highgate. We feel we couldn't be happier with the mortgage advisor experience, and we'd highly recommend anyone working with you.
1/5
TrustpilotAn absolutely horrendous and scarring…
An absolutely horrendous and scarring experience. I was clear and transparent about my particular situation throughout the entire process - with estate agent Christopher Waweru, yet was informed just one week before my move in date (after multiple calls were ignored/ dodged) that not only was I not moving in, but that they would keep my holding deposit. I was told my offer was 'dead in the water' and was offered no help at all. Shelley Matczak was particularly rude, I've never been spoken to like that from a professional in my life. Luckily I was able to file a complaint to a third party company and have since gotten my money back. Further proving that they had NO GROUNDS to keep my holding deposit.
4/5
TrustpilotLinda was a terrier at chivvying and…
Linda was a terrier at chivvying and keeping tabs on and all parties. I am grateful to her for the final spurt which got me moved.
5/5
TrustpilotEffecitve and helpful finance broker
Used KFH Financial Services as our chosen mortgage broker. I had a pleasant experience with the KFH finance team. Diego was hands on and helpful throughout the process. Was knowledgeable and gave the best advice for our situation. Overall, very satisfied.
5/5
TrustpilotSawan Shah & the team - Superb.
The service we have received from KFH for the purchase of our property has been extremely efficient and reassuring throughout. Sawan Shah is an absolute legend and we cannot recommend his professionalism and approachability highly enough. My partner is self employed and he understood from the get go what was required to ensure our 'story' was told with the respect it deserves. Sharon Seale's clear and transparent communication helped us understand each step of the process and what was required from our end. Moreover, Ravi Chauhan hosted two extremely helpful calls to ensure our mortgage protection was processed with ease, his communication was also excellent throughout.
5/5
TrustpilotA good estate agent was essential when selling an inherited rented property
I sold an inherited rented property recently on behalf my siblings. The property was left in a very poor state by the last tenant (who also owed rent). Notwithstanding this I think KFH probably achieved the best price the demise would command at the time. Tom and Cameron kept me regularly informed of all the offers and generally communication was excellent. This became essential when dealing with the conveyancers (it would seem lawyers have their own time-scale (despite both parties wishing to complete asap). Admittedly having a three-way ownership split did not help. Property transaction will never be a simple process and it will always be necessary to obtain good, prompt and reliable information and advice. I am a Chartered Surveyor so was somewhat biased when choosing to use KFH, who have a professional surveying department. They respected that I knew something about the housing market and their communications reflected that, as opposed to my legal advisers whose instructions and advice was perfunctory at best. I would always advise, where possible to instruct an estate agent who employs Chartered Surveyors and certainly would employ KFH again.
5/5
TrustpilotSawan is the man
Sawan is the man! He has made my property search bearable and his intricate knowledge of mortgages and my financial situation has been explained to me in layman terms so that I have understood and have been supported 100% throughout this long, arduous journey. He even went so far as to visit a competitor estate agency with whom I had made an offer, to check out if I was getting the best deal. I cannot rate Sawan highly enough. He’s personable and highly skilled and I have felt helpfully led along the house buying route. Thanks Sawan
2/5
TrustpilotPoor Client Experience with KFH Clapham
We had a very poor experience with KFH that resulted in us moving our sale to a different estate agent. A number of simple elements were mismanaged, from really unprofessional, un-approved photos being used with prospective clients to communication issues with getting hold of, and amongst the team members. Sales advice was not forthcoming. We never felt things were in control or that ownership had been taken of our sale and that agents were actively trying to sell the flat - it was all very passive. We eventually moved to a different estate agent, and no one seemed to care in the slightest. We did rate the gentleman who did the initial consultation, but unfortunately we never heard from him after we had signed.
5/5
TrustpilotWell cared for as first time buyer
I was a first time buyer - Darren Tait was the estate agent for the property I was purchasing, Pardeep Chahal was the mortgage consultant. Both were fantastic - great communicators, reliable, trustworthy, and patient with my many questions. I'm particularly grateful to Darren for all his hard work - due to tomfoolery in the chain above he went above and beyond chasing solicitors and other agents to ensure the purchase completed in time.
1/5
TrustpilotAppalling property management services - use for lettings only
I have been a client of KFH on the lettings side in Streatham Hill for many years and can vouch for the letting services. The property management side however is entirely inept. I wind up having to find my own contractors because KFH seem to be booking the most expensive contractors who charge unreasonable call out fees and provide excessive and inflated quotations. The property management staff are apparently not competent or not motivated to understand what the issues being reported by the tenants are and have incurred emergency call-out fees on my account for items that are clearly not classified as an emergency. In short, I have wound up doing the management myself, even as an overseas landlord.
5/5
GoogleMihai was(is) incredibly supportive and lovely throughout my home-buying process! As a first-time buyer, I was quite nervous about it all, but Mihai made everything so much easier. He was incredibly reassuring and patient, taking the time to explain every step and answer all my questions! His knowledge and professionalism really stood out, and I learned so much throughout the entire process. and I highly recommend Mihai to anyone looking to buy a home :)
5/5
TrustpilotStraight forward from outset
Straight forward from outset, put the extra effort in to answer our questions and provide data to evidence KfH Chiswick performance. An approach not shared by peers. A well crafted go to market strategy, devised by Liam, helped us quickly achieve a significant premium to ask, in a difficult environment. Liam and Craig went above and beyond to keep the chain alive and get it over the line, in trying conditions.
2/5
TrustpilotNot recommended
I purchased my first flat through KFH. They were very efficient and responsive during this process, and guided me well. However, apart from these, my experience was not at all positive. It became evident very quickly that they were working solely for the benefit of the seller. Little to none was done to take into account what would work for me, both mortgage-wise, and in terms of discussing exchange/completion dates - it was always a matter of doing what the seller wanted. There were also a few events of miscommunication/incorrect information which resulted into me losing some money.I do acknowledge that they were dealing with a particularly demanding seller, but in my opinion, what makes a good agent (or rather a good employee in general), is their ability to deal with difficult, non-trivial situations. I would not recommend KFH as a buyer.
1/5
TrustpilotThe property management team don't…
The property management team don't answer emails and when you try ringing there is no answer. They have removed the porter from my block, so there is no one to help with problems. They didn't send any letters advising that they removed the porter. Have recently received resident parking notice and wasn't advised in advance there was a change. Have now resorted to temporary parking my car at a friend until I can get a permit, but don't know how to go about doing this as they don't answer or reply to messages. This has been going on for a few months now. Therefore, I do not recommend this company.
1/5
TrustpilotI was extremely disappointed
I was extremely disappointed with the lack of sales progression. There was practically no communication after I accepted an offer. I had to chase a couple of times whenever I wanted an update on how things were going with my buyers and what to expect. Asking once was not enough to elicit a response. Also, the fact that my buyers wouldn't be able to complete before a certain date was not mentioned to me when the offer was passed on.
5/5
TrustpilotA faultless performance from KFH
As soon as I met Sophie from KFH in Earlsfield, I knew she was the person I wanted to sell our house. She had exactly the right combination of professionalism and approachability, and from the very start I knew I was in good hands. She introduced me to her team, who went above and beyond to make the process as painless as possible, dealing with the inevitable hiccups along the way in a calm, efficient and friendly manner. They achieved a good sale quicker than I had dared to hope, and I could not be more delighted. I have no hesitation in awarding them 5 stars, and would give 10 if I could, as they always went above and beyond. My instinct proved correct!
5/5
TrustpilotA big thank-you!
A big thank-you!A big thank-you to Elijah Johnson for helping me finding and securing a great flat in Wimbledon in record time. I am extremely grateful for the finding, advice and support all along the process. Once the flat was secured, things went very smoothly. Elijah also continued to answer to any of my questions in a swiftly manner. That was extremely helpful. I have now moved into the new flat and I am very happy. Many thanks, Elijah!
5/5
TrustpilotSmooth sailing..
We had an excellent experience working with KFH. Mr Med Moroglu was our advisor and was extremely helpful and keen. He always made time to meet with us and answer all of our questions (quite a few). He is very knowledgable and always advised us about potential deals and discounts. Thanks to him, we have a beautiful new flat which we love. We honestly can't thank him and his team enough. Would work with him in a heartbeat again.
5/5
TrustpilotIncredibly professional in comparison to other agents!
In reference to the KFH Crystal Palace branch.Before dealing with KFH, we had already had very bad experiences with other local agents when looking to buy our first property.Therefore, from the off it was incredibly refreshing to deal with KFH Crystal Palace. All members of staff which we engaged with were incredibly professional, proactive and diligent. We want to give specific shoutouts to Lewis James and Nick Reeves. Lewis was clearly very experienced when supporting us with negotiating the purchase price with the seller, and was always contactable to speak through our position.Nick led our viewing of the property that we ultimately purchased. Straight away it was clear he was very knowledgeable and was able to answer almost all of our queries (and we asked A LOT of questions). For the ones he couldn't answer, he actually followed up (other agents said they would but never did) with us the next day, having clarified with the sellers. He was incredibly thorough and proactive, often preempting our questions as buyers and contacting the sellers accordingly to clarify any outstanding points. What we really valued was Nick's regular calls and mails updating us of the sellers position and progress, helping avoid stress in what can be a very stressful process. A huge special thank you Nick for your support throughout the process, we really appreciate it.We also wanted to mention Dwayne Whyte, who we viewed many properties with earlier on in our search. Dwayne was incredible helpful and he ensured we were also the first to hear about properties that actually met our criteria (can't be said about other agents!).Overall, we had a brilliant experience and we would highly recommend using KFH, whether you're buying or selling. Thanks so much guys!
5/5
Trustpilotfantastic experience
We had a fantastic experience of both buying our dream home & selling our home at the same time. KFH agents had a positive attitude from the start, encouraging us through the process & made the dual selling & buying process less stressful. We got an offer above asking price for our house. The agents were professional & worked tirelessly to make the deal happen. They also gave us a fantastic mortgage broker who was key in delivering the result we wanted, negotiating the best possible rate for us with the bank. I want to specially thank Olivia our mortgage broker, Miriam & Ross our agents on both sides. Thank you KFH team.
5/5
TrustpilotPurchase and Sale of property experience
Stephen sold our 3 bed maisonette and assisted in our purchase of our new 'to be' forever home. Stephen was great at managing both our sale and purchase and it always felt like he had our interests at heart and was fIr to both parties whilst doing so. He was available out of standard hours to ensure the sale and purchase went ahead smoothly and we wouldn't regret in recommending him to friends and using Stephen in particular in the future.
5/5
TrustpilotMortgage Insurance Protection advisor
I was introduced to Ravi from the agency, and he helped guide me in choosing the perfect insurance policy, accommodating both my requests and my budget. After a few phone calls, he clearly explained the details of the policy, and we were able to finalize a deal. Ravi was always punctual for our meetings and flexible enough to work around my schedule. I highly recommend working with him.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
