Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid Hamptons if you want your deposit back
Been waiting for over a month to get back my deposit, after renting a property serviced by Hamptons for over 3 years. Very disappointed with the service, avoid !EDIT: another month has passed and I still haven't gotten my deposit. Poor customer service!
Hani · 18 February 2020
Agent replied · 22 October 2024
Thank you for leaving us a review. We can see you have raised this matter with our property management department and customer care team who have responsed accordingly. We trust they have been able to provide further clarity regarding your deposit and reassure you of our best intentions. Thank you again.
★★★★★ 5/5
GoogleI don't normally do reviews but the Hamptons Lettings team at Tower Bridge deserve the credit for providing a thoroughly professional service when we recently let our flat for the first time. This included the most credible (not simply the highest) and best informed valuation, really energetic and professional marketing of the property with lots of feedback on progress, and suitable tenants found within two weeks offering the full asking rent. Our special thanks go to Nina, and to Jonathan the Lettings Manager who was an absolute hero in trouble-shooting and helping to resolve the inevitable small glitches in the early days of a new tenancy: he and the rest of the team really went the extra mile.
Bee · 28 October 2015
★★★★★ 5/5
TrustpilotThank you Sana and Hamptons Team!
I am renting with Hamptons who are also managing the property. Sana Uddin serves as my property manager and she has been extremely professional and organized in addressing all my concerns no matter how small or large and communicating efficiently between the property owner and myself. I am very happy to be working with her and grateful for her assistance.
S · 9 November 2022
★★★★★ 4/5
TrustpilotJennifer Powell (Senior Property…
Jennifer Powell (Senior Property Manager) from Hamptons has been a pleasure to work with. Courtous, timely, and informative replies helped us navigate what is a very difficult and competitive rental market.
Pw · 30 September 2024
★★★★★ 5/5
TrustpilotHamptons offer tenants great service
Hamptons is our current rental providers. The team were great from our initial search for a property. Our selection and move into our current rental property they manage was smooth, easy and all requests/questions/concerns are always answered very quickly.
Angela · 13 May 2024
★★★★★ 5/5
TrustpilotWe are more than happy with Hamptons…
We are more than happy with Hamptons especially Rebecca!She responds quickly proactive very pleasant and more than helpful!Very happy
Lynn · 7 December 2021
★★★★★ 5/5
GoogleFollowing the successful exchange last week of my property, I just wanted to thank you for your efforts to date. I believe that your proactive efforts to keep both solicitors moving forward with this, has resulted in an earlier exchange than would otherwise have been possible. I am extremely grateful for the continuous communication I have received from you via email, this has helped to overcome the timezone barrier given that I am located overseas.
My property has been on and off the market over the past two years with four different agents, and I am glad that it was Hamptons who have got it over the line - well done.
Ed · 28 October 2014
★★★★★ 5/5
TrustpilotDaniel Johnson at Hamptons contacted a…
Daniel Johnson at Hamptons contacted a company to investigate a problem with the washing machine at one of our rented properties. They made their assessment and Daniel advised us to let the repair company carry out repairs to the machine rather than replace it. This was a much cheaper and environmentally sound option.We are very pleased with the outcome.
Andrew · 24 November 2022
★★★★★ 5/5
GoogleOur agent, Megan Sillett, is fantastic. She always responds on the same day and follows up with emails to see how well any issues were resolved. I find this to be very important, especially when you rely on the agents to manage issues and you do not have direct contact with the landlord. Having Megan to handle any property issues (and we’ve had several from emergency water leaks to basic repairs) has been very helpful.
Brad · 27 October 2019
★★★★★ 5/5
TrustpilotDan in Muswell Hill was a fantastic…
Dan in Muswell Hill was a fantastic agent and I can't recommend him enough! Professional, transparent and overall just a great person to work with.
Chris · 3 July 2020
★★★★★ 4/5
TrustpilotVery efficient and dependable
I am very pleased with the services provided by my property manager, Patryk Lehmann and Hamptons as a whole. I can communicate with them efficiently as they are quick to response to all my queries . Helpfull and dependable.
Rozita · 1 May 2024
★★★★★ 5/5
TrustpilotJoe has been fantastic throughout our…
Great experience with Hamptons. Joe Sanders has been fantastic throughout our tenancy. He is prompt and organized. Pleasure to deal with.
Dominique · 23 June 2021
★★★★★ 5/5
TrustpilotApril Keane
My communication with April Keane has been superb. She provides an extremely clear and timely response to all requests and concerns.
AP · 23 June 2021
★★★★★ 1/5
Trustpilotcost me at least 3 days for booking a…
cost me at least 3 days for booking a house viewing, when I texted the agent, they never respond unless you make the call. finally, the agent told me that landlord already accepted someone's offer, great!
TIan · 26 August 2021
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleMany thanks to Julian Powell for a helpful and professional property management service over the last few months.PositiveResponsiveness, Professionalism
Kate · 26 October 2021
★★★★★ 5/5
TrustpilotFirst time renting with Hamptons
First time renting with Hamptons and I am really happy with the whole process, everyone has been super kind, friendly and helpful specially Max Barnes who is always ready to help solve any issues promptly. Very impressed so far.
Mr · 23 April 2024
★★★★★ 5/5
TrustpilotExtremely professional and diligent management of our flat.
Our flat is professionally managed by Hamptons with our lead contact being Amy Goldstein who is extremely diligent in addressing issues with the flat. While something many of us take for granted, it is comforting to know when an issue arises it will be efficiently addressed.
Juan · 20 November 2023
★★★★★ 5/5
TrustpilotResponsive and easy to deal with
Responsive and easy to deal with. Rebecca Hitchman was great!
Rachel · 28 November 2022
★★★★★ 5/5
GoogleAs a first time tenant I was quite inexperienced with the whole process. Harry Veale at the Tower Bridge branch was always very accommodating to any questions I had and made the whole process extremely easy for me. I would highly recommend.
Sam · 27 October 2019
Agent replied · 25 October 2024
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Harry. We take great pride in our people and look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleI have had a great experience with Hamptons. As a tenant, Daniel isaac, my lettings agent has worked with me throughout the process and has found me a very nice flat and he has been very helpful. Would recommend, very good service.
Mohammad · 27 October 2019
Agent replied · 25 October 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Daniel has had such a positive impact on your experience. It is particularly fantastic to hear that he has provided a 5* service and has been helpful throughout. We take great pride in our people and look forward to sharing your review with him. Thank you again!
★★★★★ 5/5
TrustpilotLucy Property Manager at Hamptons - Fantastic
Lucy at Hamptons is absolutely wonderful, she is prompt and efficient in her response to any issues and queries. Fantastic to have such a responsive and competent property manager. Makes life so much easier when renting. Thank you
Melissa · 26 April 2024
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, above and beyond what was necessary to manage the sale of our house (and my gosh what a lot was necessary). I can’t recommend them highly enough, if you have to pay an estate agent fee then you can’t begrudge paying it to Hamptons. Hard working, honest and always there to help smooth things along. Big thumbs up from me.
Customer · 11 May 2022
★★★★★ 5/5
TrustpilotHAMPTONS have managed a property i own…
HAMPTONS have managed a property i own for the past 8 years. They have been professionals at every level, finding reliable tenants, protecting me and my tenants interest successfully. I cannot recommend them enough, and, indeed often have.
Ellena · 19 April 2024
★★★★★ 5/5
TrustpilotWe used Hamptons as tenants moving in…
We used Hamptons as tenants moving in 2023. Their service was brilliant. From start to finish the process was seamless and efficient. Very happy tenants and incredibly pleased with Hamptons. Would highly recommend. We were guided through by Sharon who was there to answer all our questions and helped us with each step. Thank you!
Xander · 8 February 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
