5/5
TrustpilotThank you Anca!
Anca is so brilliant! She is managing our tenancy and she makes it very easy for us, when sometimes renting can be really difficult.
Trusted Agent profile · Southwark
Hamptons Tower Bridge Sales reviews in Southwark
★★★★★
1,640 reviews across 2 platforms
41 Shad Thames, Tower Bridge, London, SE1 2NJ, Southwark, SE1 2NJ
Part of Hamptons, see every office.
Hamptons's office in Southwark, at 41 Shad Thames, is rated 4.3 out of 5 across 1,640 reviews on two platforms, including 219 Google reviews rated 4.8.
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Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat experience
A pleasure dealing with Hamptons Rentals throughout our tenancy, professional, competent and helpful. Paperwork, check in and out all online for easy tracking and reference. Thank you Charlotte, Jenny and Sarah.
5/5
TrustpilotAmazing team and great support
As a tenant, my experience with the Hamptons Lettings team has been one of absolute excellence in service and support. Melanie and Nigel (as well as other standouts such as Ashlea and Abby) have been accommodating and prompt in dealing with any issues as they arise, and the team as a whole has shown remarkable compassion, flexibility, and an ability to consistently deliver above expectations in assisting me to find and settle into a new home. I can confidently state that I have never experienced such a high level of professionalism and customer service from a letting agency as I am currently receiving from Hamptons.
1/5
TrustpilotDO NOT PAY FOR HAMPTONS PROPERTY MANAGEMENT SERVICE
DO NOT PAY FOR THE HAMPTONS PROPERTY MANAGEMENT SERVICEThe Hamptons property management service is one of the worse I have come across. False promises, incompetent staff and phones that are never answered.Over winter, we were left without hot water and heating with two young children for over 5 days. The room temperature went down to 13oc. We have also been left without electricity for 4 days as it was “not an emergency” for our account manager. On the subject of account managers, I think I’m on my fourth or fifth in two years.Everything with the property management service is a battle - from acknowledging the emails through to even picking up the phone. I have to constantly explain and re explain the issues. They have left issues in the property I am in for so long that the ceiling collapsed through. Even when my bathroom flooded with over 5 inches of water, I called the emergency line and it was “not deemed an emergency” I am left exasperated every time I have to get something fixed it is like going in to battle. I would never ever use - as a tenant I am subjected to the pain.
1/5
TrustpilotYou better not use this service
If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotMatilda has been great
Matilda has been great, very helpful and prompt! We're always comfortable knowing that there is help if we need with our rental.
5/5
TrustpilotMegan Sillett made our experience amazing
Megan Sillett made not only the move into the flat seamless, nothing was too much trouble - and she looked after us in the 2 years that we stayed at Butler's Wharf. I would have no hesitation in recommending Hamptons - 5-star service!
5/5
TrustpilotThe most helpful person I’ve met
Taylor went over and beyond to help smooth out the deposit return. Restored my faith in human nature
5/5
TrustpilotLucy Desborough has been great to us…
Lucy Desborough has been great to us over the last 2 years. We moved here from the Netherlands and appreciate the proactive management.
5/5
TrustpilotGreat support and reliable staff.
We had great support from Hamptons team to rent a house. The procedures were smooth and Roni was very helpful. Now I have David Whiting to contact when I have problems or queries and I always appreciate his prompt responses very much.
5/5
TrustpilotThank you April!
April has been an absolutely incredible managing agent and has been extremely helpful in dealing with any issues that have needed attention throughout our tenancy! She has been quick in her responses and has always been there to help. Thank you April for everything!
1/5
TrustpilotWest Hampstead branch
West Hampstead branchThis branch seemingly work on behalf of faceless companies (Countrywide) that seem capable of taking your property without the legal right to do so.(court or bailiff judgements or any paperwork legally allowing them to do so or even contacting the owner of the property) and seems to use very questionable methods and tactics in order to remove your tenents,gain unlawful entry to your property including a hand written sign in your window,therefore breaking and entering seemingly without the correct or in fact any legal court paperwork in order to allow them to do so.They put pressure on you to sell and don't provide you with any legal court judgement at all to explain their actions. They then seemingly dispose and destroy your property and make you homeless without any explanation. Even if you are paying your mortgage monthly in full. This is a disgusting and unethical way to do business and they seem to do the dirty work of other equally unethical companies and could not care about anyone but themselves and give you no explanations for their actions. Unacceptable behaviour and shocking treatment.
5/5
TrustpilotWe completed our sale via the Stratford…
We completed our sale via the Stratford team last year. A lengthy process during which the team were always helpful and professional. During a complicated and protracted completion Jacob worked tirelessly and with great attention to ensure we all stayed on side and get the sale over the line. I would not hesitate in recommending them if you want a complete service that best ensures you get the best result
Agent replied · 22 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
5/5
TrustpilotI am completely satisfied with the…
I am completely satisfied with the smooth process of changing tenants, check-out and check-in provided by Hamptons. Thanks to Sandra McCrae and the Team for everything.
2/5
TrustpilotPoor service & communication were poor…
Poor service & communication from start to finish but the main issues were the under valuation that was based on a visit 12/18 months previously. My request to increase the price was described by the estate agent as "unrealistic" yet it turned out to be accurate. To the end of sale - the buyer was in the house before I even new completion had taken place. The only reason I give this 2 stars is because of a staff member Sara, who was professional and sensitive to our divorce sale but sadly I had very little dealings with her. I never did get an explanation as to why my ex had been contacted by Hamptons and not myself, surley it is simple courtesy? but this was the case all along regardless of my reminders. A complaint through the relevant channels just got bounced back to the branch with no resolve.
1/5
TrustpilotDon’t trust this company anymore
I have a very terrible experience with this company in St .Albans ! I was cheated by the salesman Sujad Hussain which told me to add the property buying offer is just for his favour or owner , not me ! Actually he didn’t fully notify me what the seller’s reply for my offer negotiations so , at the meantime,the other buyers keep on viewing the property even the seller get my offer ! ( this offer was told by this salesman said which seller request this amount) After my offer failure , this salesman told me that there was buyer offer higher to the sellers and actually the seller told him that the offer he told me to put was ONLY JUST MINIMUM REQUIREMENT for his consideration before he make the decision …OMG …my offer to seller is just for fun…if he told me before the whole story , I will sure change this offer ..I couldn’t imagine a salesman quality like this company…..
5/5
TrustpilotHamptons are the best
We have enjoyed very strong customer relations with Hamptons management team. Rebecca Hitchman and her colleagues have provided us with with excellent management and support and given us the confidence to just "leave it to them"!Many Thanks Enjoy your new role Rebecca
5/5
TrustpilotGreat management with Shardai
I have been renting through Hamptons for 6 months now and Shardai my Property Manager has always been super helpful. As a landlord and tenant myself I know how vital it is to be on the ball and Shardai is just that.
5/5
GoogleI praise the quality and level of service by Jonathan Isaac and all his team at the Tower Bridge branch. They let and manage two flats and I have been a customer for the last three years. You feel you are in safe and competent hands and they truly go the extra mile to make the process easier. It's what an estate agent should be and I am very pleased to have found them.
Agent replied · 25 October 2024
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to hear the team have provided you with a 5* service. It is particularly wonderful to hear that over 3 years you have received a consistent, competent and smooth service. We take great pride in our people and look forward to sharing your review with the team. Thank you again!
5/5
TrustpilotHamptons Reigate brilliant!
Hamptons Reigate have been brilliant. kept good communication and always happy to help.Donna was the lady dealing with us and she was so friendly.Would certainly recommend!
Agent replied · 22 October 2024
Thank you for leaving us a review. It is fantastic to receive such wonderful feedback about the Reigate team and in particular Donna. We look forward to sharing your review, thank you again.
2/5
TrustpilotImpossible to reach
I am renting a place, and my landlord asked me to move out a week earlier than the contract was supposed to end. I have paid the rent for that period already, but agreed to this, given they would refund me. This was over 3.5 MONTHS AGO, and they still seem to have not made any changes to the contract. I reported this to Hamptons 21 days ago, following their email asking if I would like to extend my tenancy... (I assumed they knew about the changed dates, but looks like the landlord didn't inform them about anything). I have sent multiple emails to Hamptons, but haven't got any response from them. I really don't know what to do and if I will even get my money back... Really hoping someone from Hamptons sees this and gets back to me. :(
5/5
GoogleWill and Pete offered an excellent service. I have been trying to sell my flat with a different estate agent for months. Will and Pete sold it within 2 weeks. It if wasn’t for Will I would have never sold the flat as my solicitor was useless and Will did most of the work. I cannot recommend Will and Pete enough.
5/5
TrustpilotNick is easy to work with
Nick is easy to work with, always professional and understanding while waiting for PCC approval with any work needed to the property.
5/5
TrustpilotGiving Harleigh Doherty in rentals an easy 5*…
Giving Harleigh Doherty an easy 5* review!Our rental had been very problematic and frustrating and when Harleigh took over the day to day management she used her plentiful supply of common sense as wellas backbone to deal with our tenant and make our lives much more peaceful. Harleigh’s speed of response is very impressive, she is extremely competent and at the same time a delight.
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Tell us what you need and we'll put you in touch. Hamptons Tower Bridge Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
