Trusted Agent profile · Southwark
★★★★★
1,640 reviews across 2 platforms
41 Shad Thames, Tower Bridge, London, SE1 2NJ, Southwark, SE1 2NJ
Part of Hamptons, see every office.
Hamptons's office in Southwark, at 41 Shad Thames, is rated 4.3 out of 5 across 1,640 reviews on two platforms, including 219 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Tower Bridge Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleCharlotte McGabe was an absolute star. She was very supportive throughout the purchase of my flat, going the extra mile and being a first time buyer that’s exactly what I was looking for. Highly recommend!
Hi Theodora! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotShardai Whitter-Lewis - great property manager!
Shardai is extremely responsive, kind and empathetic property manager and we really appreciate all of her help so far. We have had a few issues with the property and every time Shardai has managed these well, collaborating both with us tenants and the landlord. Highly recommended!
5/5
TrustpilotThanks letter
I would like to thank Mrs. April Keane the one and only for her exceptional support during my accommodation at 53 Kensington Court, she was beyond my expectations, supportive and helpful, she is definitely an excellent example for deal with customers .. thank a million time and all the best
5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
5/5
TrustpilotHamptons provide a very professional…
Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.
5/5
GoogleI have dealt with Hamptons in Shad Thames for several property sales and purchases over the past 10 years and their service has been consistently excellent. The most recent property sale has had it's challenges and Hamptons staff, particularly Sean have been wonderful throughout and I am so grateful to them for their tenacity and professionalism in getting the sale through to exchange. Would definitely recommend!
5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
5/5
TrustpilotHamptons Management Agents
On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.
5/5
GoogleProfessional agent with local market knowledge. I have continued to use them for years as they are capable, responsive and trustworthy. The Hamptons team are experts and I would recommend using them if you have property to rent in the area.
Hi Jennifer, we are delighted that you enlisted Hamptons Estate and Letting Agents Tower Bridge and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotAmazing experience!
My experience with Hamptons has been nothing but positive, starting with property hunting with Patrick.Our property manager Sana has been on top of the managing since she took over the property! Sana has been responsive, kind and reliable. All of the issues are addressed promptly.
5/5
TrustpilotShahena has been very professional and responsive
Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.
5/5
TrustpilotJacob Forster
Our experience with Hamptons has been excellent. We were supported as buyers by Jacob who was fundamental in getting us to the contract exchange stage. He has been patient, helpful and tenacious in making sure everyone knew the process, were connected up and the process moving along. Thank you Jacob, over and above. Very happy.
1/5
TrustpilotI moved into a property which was…
I moved into a property which was refurbished to a supposedly high standard. Well from the minute I moved in there were a number of issues. Water coming in through the light switcheswater coming in through the walls when it rained, causing a lot of damage. Boiler leaking, washing machine leaking, floorboards cracked and grouting in floorboards coming out. Toilet blockage caused by the sewage pipe being installed incorrectly. Which resulted in not being able to use the toilet for 3 days. Shower leaking which resulted in water damage to the kitchen ceiling. Once I moved out the landlord accused me of cracking a window pain- this was already there when I moved in, which I need to pay for to get repaired. Toilet seats repair due to rust...Bizzare!I would not recommend Hamptons as they were not helpful to me at all when we ended this contract.
5/5
TrustpilotBest in class
I have been fortunate to have had excellent service from Jacob Forster at Hamptons Stratford Upon Avon branch in the recent sale of my property. Jacob gave good advice, was agile and quick to respond to all my needs and in fact was a step ahead in many aspects of the sale. He went above and beyond to help me as I was transacting whilst living abroad. Outstanding and personal service. Thankyou.
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
1/5
TrustpilotWe have used Hamptons for 4 years to…
We have used Hamptons for 4 years to let and manage our property and their level of service is appalling. We eventually had to take over the management directly with our tenant due to the poor service they were providing despite being paid to provide this service. Very unresponsive to any requests and we have moved on to another agent who provide a brilliant service. Be warned their customer service is appalling.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
1/5
TrustpilotHampton international not professional
Hampton international is a firm that is inefficient and unprofessional. When it comes to grabbing/finding a tenant they seem to be nice and quick. when it comes to the end of the contract they are slow and let things drag. We had to chase them with lots of emails with regards getting our deposit back. I urge all tenants to be aware of that.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleFantastic service. Peter has done a terrific job in finding the right buyer and my thanks to Jamie for his hand holding over the past couple of weeks.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Peter and Jamie had such a positive impact on your experience with us. We take great pride in our people and look forward to sharing your review with the whole team. Thank you again!
5/5
GoogleExcellent customer service! I needed a rental at short notice, James Isaac went the extra mile to ensure everything went smoothly. Responsive & professional, I’d definitely recommended Hamptons.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us, particularly James. It is especially great to hear James went above and beyond to assist you, and provided a responsive and professional service. We take great pride in our people and look forward to sharing this feedback with the team. Thank you again.
5/5
TrustpilotApril Keane has been a pleasure to work…
April Keane has been a pleasure to work with as my property manager. She attends to issues quickly and is prompt with email reply.
5/5
TrustpilotGreat agents
Yoanna was so helpful with getting us into our flat. We could tell that she really tried hard for us.We have a had a few issues with the property, but Melanie has been very helpful, always quick to respond, and has helped with any issue we had.
5/5
TrustpilotExcellent property management over several years
Hamptons has managed my flat for several years and the support I get from Holly, my property manager, is outstanding. She helped manage a large renovation project, including recommending contractors and overseeing their work, ensuring that everything was done to brief and snags were dealt with. Huge thanks to Holly.
5/5
TrustpilotSara at the caterham sales office is a…
Sara at the caterham sales office is a credit to your company. Incredibly helpful. Fantastic service and should be promoted to show others how it's done right.Thank you Sara
5/5
TrustpilotProperty Management
Our Property Manager Minneaux Schandorf is exception in ensuring all bases are covered - across timely and prompt communication with our tenant ; timely payment of service charges ; immediate attention to repair and maintenance related issues. Thanks very much Minneaux !!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Tower Bridge Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
