Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs- harrassed us
Avoid at all costs- harrassed us, tried to contact out financial adviser to see if we could afford to move at a different date behind our back. Do not use
Thomas · 22 February 2019
Agent replied · 23 October 2024
Good Morning, thank you for taking the time to leave us your feedback. Hamptons International take customer service very seriously so we are naturally disappointed to read your review. We would like the opportunity to look into this matter further and ask that you provide us with the name of the branch you have been communicating with and send any further information to customercare@hamptons-int.com. We look forward to hearing from you and addressing your concerns further.
★★★★★ 5/5
TrustpilotGemma Ward
I have been dealing with Gemma Ward since she recently took over her new role at Hamptons and what an absolute pleasure it is to deal with someone that is on the ball, answers emails straight away and gets the job in question sorted. She makes dealing with Hamptons painless!
Jane · 1 April 2022
★★★★★ 5/5
GoogleEveryone at Hamptons Dulwich are so friendly, professional and knowledgeable. We had an instant rapport with Mel, James and Callum who took time to understand what we needed and made our house sale as easy an experience as they could. We would highly recommend them.
Darrin · 26 October 2022
★★★★★ 5/5
TrustpilotExcellent agents
All of the staff at the Godalming branch of Hamptons are a shining example of how estate agents should act on behalf of their clients. Knowledgeable, hard working, sympathetic and efficient we felt expertly guided at every stage of the process. We would strongly recommend them.
Elsa · 14 September 2022
★★★★★ 4/5
TrustpilotSwift Action in replacing the bath panel
We are happy with the service to replace the bath panel which I raised with Jennifer Powell. Thanks for acting swiftly and replacing it. Happy with the service.
Arul · 13 February 2024
★★★★★ 5/5
TrustpilotUsed Hamptons to relocate to the UK
Used Hamptons to relocate to the UK. Extremely good service and approach from them as a company and especially our lettings negotiator Jack Quoroll. Would definitely recommend.
Sebastian · 24 February 2020
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and as such it is wonderful to hear Jack had such a positive impact on your relocation. Than you again, we look forward to sharing your feedback with him.
★★★★★ 4/5
TrustpilotProfessional, friendly & efficient!
Our first experience of renting and also dealing with Hamptons - we received a professional, friendly and efficient service throughout.
David · 8 July 2024
★★★★★ 5/5
TrustpilotHamptons have been managing our Flat…
Hamptons have been managing our Flat for the last 4 years and have given us a first class service. Our property manager Gemma Ward has always been responsive to our needs and those of the tenants. I cannot speak to highly of her professionalism.
Bob · 7 November 2022
★★★★★ 1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Wenying · 5 June 2020
Agent replied · 23 October 2024
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
★★★★★ 5/5
TrustpilotSandra McCrae has done a great job!
Sandra McCrae has done a great job as “Deposit Manager” for my property in Wiltshire. Sandra had to liaise between a number of parties and has dealt with the communications with accuracy and promptness. James.
James · 18 August 2023
★★★★★ 5/5
TrustpilotGreat service
Been using Hamptons for a while now and we've recieved nothing less than great service. Our property manager is April Keane and is extremely helpful, patient, professional, knowledgeable and always happy to help. Would highly recommend Hamptons and April Keane as a property manager.
Natarin · 3 November 2022
★★★★★ 5/5
GoogleSuper responsive and helpful! Thoroughly held our hands through our first home-purchase!
Sidhartha · 26 October 2022
Agent replied · 25 October 2024
Hi Sidhartha, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotFriendly & Informative!!
I have been dealing with Hamptons for just under 2 years now renting a property. They have been very informative and friendly to deal with and when issues did a rise they always communicated with me to keep me up to date to sort them out.
Snake · 4 August 2022
★★★★★ 4/5
TrustpilotLandlord experience with Hamptons
I essentially work with Gemma Ward, my Property Manager. I find her pro-active, receptive and client focused. Any information or queries I may have, she turns around swiftly which definitely makes my experience with working with Hamptons a good one so far.
Alexander · 3 January 2023
★★★★★ 5/5
TrustpilotThe services provided by my property…
The services provided by my property manager Patryk Lehmann and Hamptons is very good. Prompt and helpfully when dealing with any issues raised.
Ciara · 1 May 2024
★★★★★ 5/5
GoogleFantastic experience selling my flat with Hamptons in Dulwich. Callum, Queenster and Mel are a great team. Very responsive and no BS. Highly recommended.
Andrew · 26 October 2020
Agent replied · 25 October 2024
Thank you Andrew, you were a pleasure to work with!
★★★★★ 5/5
TrustpilotMy property manager was very responsive…
My property manager was very responsive when I contacted her for any issue.
Aslan · 10 October 2024
★★★★★ 5/5
GoogleIn spite of previous bad estate agent experiences Hamptons was pretty plain sailing in comparison. They were prompt, attentive, helpful and efficient. So much so that having found me tenants I wanted to go ahead and sell through the same office as well.
Vanessa · 26 October 2022
★★★★★ 4/5
TrustpilotProfessionalism in challenging times
Hamptons are the property managers for the flat I've been renting for some years and I'm pleased to say my enquiries and requests have been always dealt with professionalism. And this is more important than ever, in the world of restrictions and new ways of working we're living in. I recommend it.
Marco · 9 July 2021
★★★★★ 5/5
Trustpilot5* response
April at Hamptons really is the best property manager I've had in seven years in a Hamptons-managed property. Really responsive and professional. Thank you!
Simon · 22 March 2024
★★★★★ 1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Martin · 9 June 2022
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotRevamping heating system
Lately we had some heating problems in the flat and it was necessary to change the whole system. As the flat is rented, the works have to be done with the tenant inside. Thanks to the Mrs. Lucy Desborough Senior Property Manager's efficient handling of the issue, we successfully finished the works.
Carlos · 23 June 2021
★★★★★ 5/5
TrustpilotThe helpful and professional way in…
The helpful and professional way in which Sandra McCrae dealt with our queries concerning our property was indeed a good experience and we would be more than happy if sandra acted for us next time.
Richard · 27 June 2023
★★★★★ 5/5
TrustpilotHamptons are Great!
Hamptons have been amazing property managers over the 15 years that we have been living in our property. They are always responsive, helpful and get things resolved in a timely fashion. We have been very happy with the service. I recommend them to any property owner!
Leila · 18 May 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
