Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEasy & fast
Easy search, got contacted the next day. Two days after the initial application I have a room. Thanks, Zoopla!
Artiom · 1 October 2020
Agent replied · 24 October 2024
Hi Artiom,Many thanks for your 5 star review and congratulations on finding your new home! It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site is well built
The site is well built, intuitive and informs you in time about new properties.
MB · 26 October 2021
Agent replied · 24 October 2024
Hi Marian,Many thanks for your 5 star review. We're very pleased to hear that you like the website, received prompt replies and regular alert updates.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot working
Every time I ask for a viewing I'm told I'll be contacted - 5 times si fara, nothing
Tom · 4 January 2021
Agent replied · 24 October 2024
Hi Tom,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience.We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAll the properties you want to see from…
All the properties you want to see from the area you are lookin at.
Jean · 25 October 2021
Agent replied · 24 October 2024
Hi Jean,Many thanks for your 5 star review. It is great to hear your feedback and that you find our site so helpful. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Zoopla Support
★★★★★ 5/5
TrustpilotVery helpful tool when looking for…
Very helpful tool when looking for property
Customer · 4 October 2022
Agent replied · 24 October 2024
Hi,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt is a great service was able to…
It is a great service was able to contact the agent very quickly and easily thank you.
Keziah · 25 March 2021
Agent replied · 24 October 2024
Hi Keziah,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our website and the service you received. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHelpful
Helpful, interesting results and distracting as it was easy to get side tracked, so well done Zoopla!
Richard · 24 March 2021
Agent replied · 24 October 2024
Hi Richard,Thank you very much for leaving us a 4 star review. We're pleased to hear how much you like our site and that it continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAn amazing store of suitable properties…the best for us
An amazing store of suitable properties for our needs the best on the market
Anon · 20 October 2021
Agent replied · 24 October 2024
Hi,Thanks so much for leaving us a 5 star review. We're very happy to hear you found some suitable properties using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI'm not happy that I can not go and…
I'm not happy that I can not go and view any property untill I except an offer
Susan · 22 March 2021
Agent replied · 24 October 2024
Hi Susan, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.If you have any concerns regarding a property listed on our website and booking a viewing, I suggest either calling or emailing the agent in question and speaking with the branch's manager directly. If you wish to contact us directly regarding this matter or if there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotProperties still advertised and they…
Properties still advertised and they are gone your lucky if you get a call back .poor performance
Jayne · 20 March 2021
Agent replied · 24 October 2024
Hi Jayne,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, we can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If you wish to contact us directly regarding this matter or if there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI think we have problems with agency’s…
I think we have problems with agency’s through your website because they didn’t answer and respond with clients
Hamad · 12 December 2020
Agent replied · 24 October 2024
Hi Hamad, Thanks so much for leaving us a review.We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI've not heard propertie on York rd…
I've not heard propertie on York rd erdington keeping sending me form which I did twice know .
Stephanie · 9 December 2020
Agent replied · 24 October 2024
Hi Stephanie, Many thanks for taking the time to leave us a review. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat tool for searching the property…
Great tool for searching the property market and identifying your specific requirements.
Customer · 1 February 2022
Agent replied · 24 October 2024
Hi Paul,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
Trustpilotif you pass on users details- you…
if you pass on users details- you should warn the recipient not to use those details for spammin...
Nigel · 1 December 2020
Agent replied · 24 October 2024
Hi Nigel, Thank you for taking the time to leave us your valuable feedback. We're really sorry to hear about your bad experience.We will now DM you to discuss this further.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotNothink needs to be done but let me…
Nothink needs to be done but let me know when their is mor flats in Runcorn too let
Robert · 26 November 2020
Agent replied · 24 October 2024
Hi Robert,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website, and we hope we continue to help and support you in all things property related.You can receive alerts for properties as they become available via either email or push notification from our app.The following help centre article helps you understand how to set these alerts up, depending on which platform you use most frequently: https://help.zoopla.co.uk/hc/en-gb/articles/360005969458Please note you can create as many alerts as you wish, each for a different area.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIs it possible for Zoopla to add…
Is it possible for Zoopla to add whether a property is pet friendly, just in the search bars?
Christine · 23 November 2020
Agent replied · 24 October 2024
Hi Christine, Thank you for sharing your feedback with us and for leaving us a 5 star review. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738You can further refine your property search in the ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as pets. You can search for exact phrases using quotation marks such as "pets allowed"; to exclude a term you can prefix it with ‘-’ for example -student.Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home for you and your loved ones!Many thanks, Zoopla Support
★★★★★ 5/5
TrustpilotThis site is most helpful and we will…
This site is most helpful and we will hopefully find our new family home very soon.
Daz · 9 May 2021
Agent replied · 24 October 2024
Hi Daz,Thank you very much for leaving us a 5 star review. It is great to hear how pleased you are with our website and we hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotWe are happy with all offers sent by…
We are happy with all offers sent by Zoopla, they meet our requirements and are updated regularly.
Iwona · 16 February 2021
Agent replied · 24 October 2024
Hi Iwona,Thank you so much for your feedback and for leaving us a five star review. It is great to hear you like our site and we hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding your dream home!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI haven't got anything but l am looking…
I haven't got anything but l am looking forward to hear from the agency.... Thanks for your help.
Philippa · 21 November 2020
Agent replied · 24 October 2024
Hi Philippa, Thank you so much for your comments and for leaving us a five star review. It is great to hear you like our site and we hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best luck finding your dream home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotWhen you try and add filters the app…
When you try and add filters the app dosent always have the ones that you want
Cbee · 7 May 2021
Agent replied · 24 October 2024
Hi Cbee,Thank you so much for taking the time to leave us your 4 star review and we're sorry to hear about your negative experience.We'd like to assist you with your property search you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery helpful
Very helpful, I like the map, floor plan, some of the property need to add more pictures.
Syeda · 14 February 2021
Agent replied · 24 October 2024
Hi Syeda,Thanks for leaving us a 4 star review and for your valuable feedback. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding a property!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe majority of the properties are…
The majority of the properties are unavailable. They are there just to get your details and etc.
Raffael · 14 February 2021
Agent replied · 24 October 2024
Hi Raffael,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe app is wholly great
The app is wholly great. I would like to see a slight modification with a two bathroom option.
Colin · 16 November 2020
Agent replied · 24 October 2024
Hi Colin, Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you find our app great and we're always working on new features and improvements for our site and app so thank you for your suggestion. If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI wake up with 7 emails from them…
I wake up with 7 emails from them because their awful IT can’t do email verification
Michelle · 5 May 2021
Agent replied · 24 October 2024
Hi Michelle, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.