Trusted Agent profile · Southwark

Foxtons Elephant & Castle reviews in Southwark

3.4

★★★★★

2,483 reviews across 1 platform

The Pavilion, 4 Walworth Rd, London, SE1 6EB, Southwark, SE1 6EB

Part of Foxtons, see every office.

Foxtons's office in Southwark, at The Pavilion, is rated 3.4 out of 5 across 2,483 reviews on 1 platform. See how it compares with other estate agents in Southwark.

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2,483

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Southwark office, from every platform, shown as written. First names only.

5/5

Trustpilot

Property market currently moving very…

Property market currently moving very fast so getting notifications of suitable properties helped greatly in getting in quick

Kate · 29 July 2021

Agent replied · 24 October 2024

Hi Kate,Thank you very much for leaving us a 5 star review. It is fantastic to hear you find our property alerts so useful and we hope you find a suitable property soon. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

4/5

Trustpilot

More filters please?

Would like to filter on number of bathrooms - need 1 main & 1 ensuite but cant explictly do this?

Colin · 23 February 2021

Agent replied · 24 October 2024

Hi Colin, Thanks so much for leaving us a 4 star review. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Search doesn’t work

Search doesn’t work. Unsubscribed a number of times but still get bombarded with useless suggestions that don’t match my criteria. Poor

Poonam · 26 November 2020

Agent replied · 24 October 2024

Hi Poonam,Thank you for your review. We're really sorry to hear about your bad experience with our property alerts and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support

4/5

Trustpilot

It is very easy to locate your ideal…

It is very easy to locate your ideal properties and trace back what you have saved.

Richard · 29 November 2021

Agent replied · 24 October 2024

Hi Richard,Thanks for leaving us a 4 star review. We're really glad to hear you find our site easy to use. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Good luck in your search!Many thanks,Zoopla Support

4/5

Trustpilot

Very efficient & quick response !

Very efficient & quick response to my enquiries! Very helpful indeed, very happy with the service they give, very impressed!!

Anthony · 20 February 2021

Agent replied · 24 October 2024

Hi Anthony,Thanks so much for leaving us a 4 star review. We're really glad to hear you have had a good experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

I like the app but no one getting back…

I like the app but no one getting back to you and they could be more clear on advertising as well.

Naomi · 24 November 2020

Agent replied · 24 October 2024

Hi Naomi, Thanks so much for leaving us a 3 star review and we're happy to hear you like our app. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Also, our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you see any incorrect listings, here is a Help Centre article that will guide you how to report them it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

The site is easy to navigate

The site is easy to navigate, great filters and excellent information about expected costs involved in the purchase of a property.

Sam · 23 November 2020

Agent replied · 24 October 2024

Hi Sam,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our site easy to navigate & informative, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

2/5

Trustpilot

We haven’t had any notifications on…

We haven’t had any notifications on houses for rent near us yet after we put in all our details.

Jo · 8 May 2021

Agent replied · 24 October 2024

Hi Jo, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

1/5

Trustpilot

I applied for 2 flats in Rochester & I…

I applied for 2 flats in Rochester & I still haven’t had a response. You have a poor service

Jason · 8 May 2021

Agent replied · 24 October 2024

Hi Jason, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Find a house - what my house is worth

Still looking for the right house to buy, using your advice for this, and the estimated value, has been sooo helpful.

Ken · 16 November 2020

Agent replied · 24 October 2024

Hi Ken and Maureen,Thank you so much for your comments and for leaving us your kind review. It is great to hear you like our site this much and we hope we'll continue to assist you with all things property related. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help center article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre where you may find a designated section for property seekers and property owners:https://help.zoopla.co.uk/Best luck finding your dream home!Many thanks,Zoopla Support

5/5

Trustpilot

Good stuff

Good stuff, great functions and very easy to use compared to other sites with similar services.

Kristoffer · 23 November 2021

Agent replied · 24 October 2024

Hi Krisoffer,Thank you very much for leaving us a 5 star review. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

easy to use and access

easy to use and access. If could provide the hyperlinks to access the school information, it will be more user-friendly.

LO · 13 February 2021

Agent replied · 24 October 2024

Hi Lo Yuen Yan,Thank you very much for leaving us a 4 star review and for your valuable feedback. We're pleased to hear you find our site easy to use, and we hope it continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find designated sections for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Would like to see more homes in the…

Would like to see more homes in the area and more updates on houses that are for sale just saying

John · 12 February 2021

Agent replied · 24 October 2024

Hi John,Thank you so much for taking the time to leave us your feedback. You can receive alerts for properties as they become available via either email or push notification from our app.The following help centre article helps you understand how to set these alerts up, depending on which platform you use most frequently: https://help.zoopla.co.uk/hc/en-gb/articles/360005969458Please note you can create as many alerts as you wish, each for a different area.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

it's a very intuitive site and i…

it's a very intuitive site and i especially like the listing history. everything is accessible on one page.

Thomas · 11 July 2021

Agent replied · 24 October 2024

Hi Thomas, Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

One way use

One way useZoopla lets u use there olatforn to surch but very limited to ajust or amend your own property info

Mr · 2 November 2020

Agent replied · 24 October 2024

Hi Mohammed, Thank you for sharing your concerns with us. We're really sorry to hear about your experience and we'd like to discuss this further with you.We will now DM you for more information.Many thanks,Zoopla Support

5/5

Trustpilot

I'm still looking for a house for me…

I'm still looking for a house for me and my son that eccepts dss not found anything yet

Deborah · 7 July 2021

Agent replied · 24 October 2024

Hi Deborah,Thank you so much for taking the time to leave us your feedback.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support

2/5

Trustpilot

Your most of the house isl not…

Your most of the house is not available which are in the website and pictures of the houses are misleading.

A · 31 January 2021

Agent replied · 24 October 2024

Hi A K M Borhan Uddin,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

5/5

Trustpilot

An excellent platform

An excellent platform, every family that is interested in buying a home, finds and is helped in the smallest details.

Kemal · 30 January 2021

Agent replied · 24 October 2024

Hi Kemal,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Great Zoopla

Great in searching for a house to rent, classy homes been advertised and prompt response from its agents when contacted

Alexander · 23 January 2021

Agent replied · 24 October 2024

Hi Alexander, Many thanks for your 5 star review and for your feedback. It is lovely to hear you've had such a great experience using our website and contacting the agents advertising the properties. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support

5/5

Trustpilot

We bought our house with the help of…

We bought our house with the help of zoopla. We are very grateful for that.

Hardeep · 5 January 2022

Agent replied · 24 October 2024

Hi Hardeep,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website. Massive congratulations on finding your dream home! We're very happy for you. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Prompt effective service..

Prompt effective service... receive details of new properties daily as per saved searches. Easier than trawling through everything. No complaints.

Carole · 23 January 2021

Agent replied · 24 October 2024

Hi Carole, Many thanks for your kind comments and for leaving us a 5 star review. We are very happy to hear that you find our site and our property alerts so useful. We hope we'll continue to assist you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

5/5

Trustpilot

Zoopla does it well

Love using Zoopla, it’s easy to navigate and presentation of the properties is excellent, normally more pictures than other property websites.

Paula · 16 October 2020

Agent replied · 24 October 2024

Hi Paula,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you find our site easy to navigate and informative, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Best of luck in your property search!Many thanks,Zoopla Support

1/5

Trustpilot

They don't take down properties with an…

They don't take down properties with an offer on them, so you enquire only to find out the property is sold.

Ingela · 13 October 2020

Agent replied · 24 October 2024

Hi Ingela,Thanks for leaving us a review and we're really sorry to hear about your bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Fabulous portal

Fabulous portal. Easy to use and excellent updates. My first choice out of the main players, always.Thank you, Zoopla.

Rachel · 8 April 2021

Agent replied · 24 October 2024

Hi Rachel,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our updates. We hope we'll continue to help you with all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

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