Trusted Agent profile · Southwark
★★★★★
2,201 reviews across 3 platforms
The Anchor Brew House, 50 Shad Thames, Southwark, SE1 2LY, SE1 2LY
Dexters's office in Southwark, at The Anchor Brew House, is rated 4.4 out of 5 across 2,201 reviews on three platforms, including 423 Google reviews rated 4.9.
423
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,776
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Dexters Tower Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotSuzi Littler
Suzi Littler, Tenancy Manager, has been extremely helpful to me when dealing with a difficult tenant. She is approachable, responsive, knowledgeable and supportive. She is also very efficient in organising support services as I require them. Many thanks and keep up the good work.
5/5
TrustpilotKirlon Sanchez @ Dexters
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
1/5
TrustpilotWould not recommend to non full-time landlords
I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.
I am sorry to read your 1 star review. I understand Charlie Moorhouse has tried to contact you to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina was friendly and respectful…
Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.
Dear Ricky, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was very helpful and…
Alistair Maclean was very helpful and quick in responding to correspondence- thank you!
Dear Sarah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
5/5
TrustpilotBest agency in london
Best agency in london , Fabio was helpful and professional
Dear Israa, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotPetros is an excellent property manager!
I had a really good experience meeting with Petros for our recent inspection. He was friendly and smiling the entire time, which instantly put me at ease. He took the time to thoroughly explain everything and patiently addressed any concerns or issues I had. It's refreshing to have a property manager who is so approachable and genuinely cares about the tenants.
Dear Vicky, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotWe felt extremely well looked after…
We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.
Dear Angela, Thank you for your kind comments regarding Sonia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPercy Bodington, Sloane Square
Percy in Lettings Sloane Square made the journey of renting an apartment as easy as possible, instead of it being a stressful process it turned out to be joyful from his perseverance and communication . Percy was extremely patient and accommodating.
Dear Eve, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWay to pushy!
I chose not to use Dexters to sell my flat. The amount of hassle I got afterwards is unbelievable. I'm leaving this review as I just received yet another phone call asking if the sale has gone through. This is about the 6th call in 2 months, I have never replied any of them and they are still so pushy and disrespectful. Emails too! @Dexters - I just forwarded an email that I sent to our local Dexters for you.
Dear Maura, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleOverall, everyone I spoke with at Dexters was remarkably better than any other agency I have interacted with. In particular, Georgiana was extremely helpful, knowledgeable and was always responsive!
Dear lg01, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotLiars
Liars - complete disgrace.St John's Wood branch were selling a flat for my partner, found a buyer who was apparently ready to go, mortgage in place etc. After months of poor communication, they emailed stating the deposit was received and contract had been signed.However, this was found to be completely untrue. No response from the company, the agent is now apparently on leave, and no explanation from management. Months wasted and thousands in lost rent.Avoid at all costs and choose a professional company instead.
Dear Chris, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer
5/5
GoogleGeorgiana was very helpful with our property search. Would recommend going to this estate agents in future
Dear Ben, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotBenjamin Templeton at dexters Kentish…
Benjamin Templeton at dexters Kentish Town was very helpful.
5/5
GoogleMet with Darcey for a viewing around the area. She was extremely friendly and quick to point out all the perks of the flat. 10/10
Dear David, Thank you for your kind comments regarding Darcey and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleI am a new customer at Dexters and have just returned from living overseas. Isobella got back to me really quickly about my enquiry and was friendly, patient and professional in explaining the situation, answering my questions and setting up a viewing. It's great to have her on our side for the search!
Dear Stephen, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotDanny was very helpful and gave great…
Danny was very helpful and gave great advice
Dear Karen, Thank you for taking the time to leave a lovely review regarding Danny. Kind regards, Asma
5/5
GoogleDexters has provided a great service in helping my partner and I find and rent our new flat. Jordan was our estate agent and he has been incredibly helpful and available throughout the whole process. He definitely went the extra mile to accommodate all our needs/requests and I would absolutely recommend his and Dexters services.
Dear Alberto, We are really pleased to read your positive review regarding the service from our Tower Bridge Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotYearly inspection.
I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. I’m very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.
Dear Sharon, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotFast and helpful responses
Fast and helpful responses - Neil Plit has been excellent in helping us
Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe recently had the pleasure of working with Konrad Holewa as our realtor while viewing an apartment. His professionalism and dedication were evident from the moment we met him. He did an excellent job showing us the apartment and was incredibly knowledgeable and approachable, readily available to answer any questions we had. We highly recommend him to anyone in search of a reliable and attentive realtor.
Thank you for your kind comments regarding the Tower Bridge team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters were a joy to work with.
Dexters were a joy to work with. They were instrumental in organising the sale in a complex and long chain. Aidan was so helpful in finding our property and Esta looked after us and kept everything on-track going above and beyond for us.
Dear Steve, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOlivier has been very helpful in…
Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.
Dear George, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotNabeel in Dexters is an excellent…
Nabeel in Dexters is an excellent Senior Property ManagerWhen I had an issue with some tenants he went out of his way to investigate and resolve fairly. In these days of standardised emails and lack of interest /service it is fantastic to know someone who takes pride in their work and follows up. Great to find someone who is happy to talk or help and give a Service
Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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