Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDaniel Paz was outstanding during my…
Daniel Paz was outstanding during my process of purchasing my first home. He was very communicative and helpful and even went the extra mile to make sure it was all sealed and completed by a certain time frame. Everything went forward smoothly and I am extremely happy with the service provided.
Consumer · 14 February 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotShayan Waziri. Dexter. 121 Notting Hill Gate
Dear Shayan,I hope this letter finds you well.I am writing to express my sincere gratitude for your exceptional assistance in extending my rental contract. Your professionalism, dedication, and prompt action made the entire process smooth and stress-free.I appreciate your efforts in negotiating the terms and ensuring a seamless transition into the extended lease period.Your attention to detail and willingness to go the extra mile did not go unnoticed.It is clear that you are not only knowledgeable in your field but also genuinely committed to providing excellent service to your clients.I am grateful for your patience in addressing my concerns and for making the necessary arrangements swiftly. Your expertise and guidance have been invaluable, and I feel fortunate to have had you as my rental agent.Thank you once again for your outstanding support. I look forward to continuing our positive relationship throughout the remainder of my lease.Please do not hesitate to reach out if there is anything else I can assist with.Wishing you continued success in your role. Here's extending my warm coming season greetings to you and your family on the auspicious occasion of the New Year 2024.Happy Holidays from everyone at Dexters. Merry Christmas and a Happy New Year!Many thanks! Sincerely,Jon
AG · 27 November 2023
Agent replied · 24 October 2024
Dear Jon, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotReliable and professional service
Over the past 4+ years renting with Dexters, we've experienced exceptional ongoing support, especially regarding maintenance. Whenever issues arose, the team exhibited remarkable responsiveness, promptly addressing and resolving any concerns. Their consistent support made living here hassle-free. We truly appreciate their commitment to ensuring a comfortable living environment and would highly recommend their services. We would like to express our gratitude to our current property manager, Panagiotis (Panos) Karagiannidis, for his professionalism and support during the latest half-yearly inspection visit and subsequent follow-up process.
Christiana · 22 November 2023
Agent replied · 24 October 2024
Dear Christiana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros is very polite and kind person
Petros is very polite and kind person. He not only dealt with my concerns attentively but did so with a level of care that impressed me. Thank you for fixing the heaters.
Ryuta · 21 November 2023
Agent replied · 24 October 2024
Dear Ryuta, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotChloe was amazing!
Chloe was amazing!! Chloe understood what was happening quickly and sorted out the arrangement to have them fixed!!
Oliver · 23 August 2024
Agent replied · 24 October 2024
Dear Oliver, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI like working with Dexter as they are so kind and supportive. Especially Isobella is the best letting consultant I have ever seen!
Helin · 27 May 2024
Agent replied · 24 October 2024
Dear Helin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotExperience with dexters over the past 1.5 years
We have had a mix experience with dexters over the past 1.5 years. In the beginning of the contract, their support was very slow and it was difficult to get basic things done. For the past 9 months, our point of contact at dexters Bryan Norton Crail from property management has been a game changer for us, he is in constant touch with us about specific issues happening in the flat and trying to get things done as quick and efficient as possible. We appreciate the help and support that we are getting from Bryan and from Dexters now.
Alvaro · 21 November 2023
Agent replied · 24 October 2024
Dear Alvaro, Thank you for taking the time to leave a lovely review regarding Bryan. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleKonrad was really nice overall in showing us the property and he patiently answered all our questions. Would really recommend Dexters and Konrad as a real estate agent for your next property search.
Neha · 25 October 2023
Agent replied · 24 October 2024
Dear Neha, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGeorgiana was professional, efficient, and friendly. She recommended flats that met our specifications and provided detailed information about the flats that we were considering. Our flat hunt was very smooth as a result.
Matthew · 25 October 2023
Agent replied · 24 October 2024
Dear Matthew, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotVery unprofessional and rude attitude.
Very unprofessional and rude attitude from agents. Had 2 viewing with them. The first place we saw was taken already, as the landlord took an offer from another agency. In the second place we viewed, we didn’t want to view but they pushed us to view with emails and calls, they rushed us to pay holding deposit. Next day they kept sending emails and calling to do reference, after filling everything up I received letter saying that we have to start doing the legal work, pretending that I haven’t started anything and said that it’s been 48hr (it was not close to that it was 38hr gap) since offer took place (7pm) on 14th and the email they sent was 9am on 16th. There in the email they threatened that the flat will go back on market because of that. When I went back to agency to pull the offer due to how unprofessional they treated us with the written emails, and threats that they will not give the place to us, they shouted at us to leave because I told her her mannerism was unprofessional, she told us we were being rude because of that, not letting us speak and she kicked us out of the agency with no chances of getting the deposit back. Wouldn’t suggest anyone using this agency, terrible experience, and stolen deposit.
Janis · 17 November 2023
Agent replied · 24 October 2024
Dear Janis, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service with helping me…Kieran Chaplin is a hero!
Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.
Sophia · 31 December 2023
Agent replied · 24 October 2024
Dear Sophia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI experienced excellent service from Dexters when I was searching for a property to rent around Shad Thames. Nick O'Neill worked hard to negotiate and secure me a fantastic apartment at a competitive price and with terms agreeable to me. His colleague Leanne Clarke was always helpful in providing an after-sales service with any issues that arose. I highly recommend!
Stephanie · 11 November 2019
Agent replied · 9 November 2024
Dear Stephanie, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Tower Bridge Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotPetros has been very responsive and…
Petros has been very responsive and helpful during this time of me settling down into my new accomodation. I am grateful for his help.
Aayam · 2 May 2024
Agent replied · 24 October 2024
Dear Aayam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 3/5
TrustpilotI am a client of 2 Dexters branches
I am a client of 2 Dexters branches. One works very well because there is an individual who can take responsibility and get things done. 5 stars. At the other branch, I have no single contact and when I call the letting branch they say maintenance is not their responsibility (despite being the managers) and I am referred to the property management people (not sure where they are located ) but then still no single person takes responsibility. It can be a very trying experience finding someone who will actually do anything to help
Andrew · 12 November 2023
Agent replied · 24 October 2024
Dear Andrew D, Thank you for providing further information so that I can locate you on our system. I am sorry to read your review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team.
★★★★★ 5/5
TrustpilotDexters Property Management
Dexters have been fully managing our property since August have done a great job. We, unfortunately, had a major leak that damaged the property all the way from the top floor to the lower ground floor, and this was just five days before the new corporate client was supposed to move in. The team too swift action to get the house ready for the tenant to live in while the longer term damage could be repaired. They even worked with our insurance company to process the claim. It has been a very stress free (despite the extent of the damage) and hands off experience for us. We are very pleased we handed over the management of our property to Dexters.
Deeti · 12 November 2023
Agent replied · 24 October 2024
Dear Deeti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleEvie was really helpful with organizing our new tenancy this month - her communication and speed made the whole process comfortable and easy to manage!
Maisie · 19 July 2025
★★★★★ 5/5
TrustpilotWorking with dexters makes my working…
Working with dexters makes my working environment really smooth and easy, they are always organised and on top of things, any issues or problems they always have a solution, also claire from management is always approachable and if there is anything we need or any support or guidance we need she will go over and beyond to help us, working closely along side management team colleagues like graziana, angelo and noura has really made my experience working with dexters great and enjoyable at times as they are always knowledgeable with every barrier we face with move ins, the whole team are great to work with.
Clean · 8 November 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotClaire Gallagher- Doherty at Dexter's…
Claire Gallagher- Doherty at Dexter's is a property manager second to none. As well as providing an excellent service to me as a landlord, looking after my properties superbly, finding excellent tenants and responding swiftly and efficiently to any of my queries, she also goes the extra mile to look after my tenants too. In recent times, with the economic crisis affecting us all, she works tirelessly to ensure that both my tenants and I have the best service. I cannot recommend her highly enough.
Mike · 7 November 2023
Agent replied · 24 October 2024
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJames has been very helpful this time around as well. Making the transfer between tenants very smooth, despite quite a timeline for change over. Thanks Dexters!
Nick is amazing. He has found us new tenants for our flat and helped manage the change over. Very professional and a great attitude! Definitely recommend.
Rebecca · 25 October 2021
Agent replied · 24 October 2024
Dear Rebecca, I am writing to say thank you for your kind comments about the service you received from our Tower Bridge Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotWe needed to replace the tenants in our…
We needed to replace the tenants in our flat. Rhys Davies was fantastic in getting a good replacement in a difficult market. Friendly , cheerful and efficient he worked extremely hard on our behalf. We are so grateful. Sylvia Peile
Sylviapeilebtinternet.com · 30 March 2023
Agent replied · 24 October 2024
Dear Sylvia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotI made the mistake of trusting Dexters…
I made the mistake of trusting Dexters again after an initial incident where pure profit over people made me wish I never encountered them, but I loved the look of a place being advertised and couldn't help but at least attempt to see if it was right for me. In the end not only was it a "bait and switch" the property being advertised was already off the market but I 1- got inedadted with irrelevant properties in my inbox 2- was stood up at a viewing that was scheduled and 3 had all of my communication preferences ignored. I won't fall again for the trickery and horrificly unprofessional conduct of Dexters again.
Tom · 4 November 2023
Agent replied · 24 October 2024
Dear Tom C, I am sorry to read your 1* review comments. I have passed them to our Sales Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery professional, great service
My recent experience with Dexters has been great thanks to Samantha Phillips who helped us with the tenant swap. Very professional, helpful and great communication. Thank you Samantha for your fantastic service!
Sylwia · 3 November 2023
Agent replied · 24 October 2024
Dear Sylwia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks to Donalina
I would like to give thanks to Donalina for her well organized and timely service when viewing, and showing continued kindness and support throughout the arduous maintenance issues. Thank you Dona.Kind regards, Jaesun
Jae · 10 October 2023
Agent replied · 24 October 2024
Dear Jae, We appreciate you taking the time to leave a great review regarding your experience with Donalina, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have to say Nadia was super amazing
I have to say Nadia was super amazing, she helped us a lot, it felt like she truly cared and tried her absolute best! We couldn’t have done this without her! And are super grateful
Gili · 17 August 2023
Agent replied · 24 October 2024
Dear Gili, We really appreciate you taking the time to leave such lovely comments about Nadia. She will be so pleased to read your 5 star review. Please do not hesitate to contact the Dexters team in the future. Kind regards, Asma Chughtai, Customer Relations Team
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