5/5
TrustpilotVery efficient way to manage my flat.
Trusted Agent profile · Southwark
Dexters Peckham Rye Southwark reviews
★★★★★
1,997 reviews across 3 platforms
2 Barry Parade, Barry Road, East Dulwich, London, SE22 0JA, Southwark, SE22 0JA
Dexters Peckham Rye's office in Southwark, at 2 Barry Parade, is rated 4.4 out of 5 across 1,997 reviews on three platforms, including 273 Google reviews rated 4.9.
273
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,722
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWe always have to chase up for…
We always have to chase up for maintenance issues. Very unprofessional.Surely they could impose a system that makes sure all maintenance issues are carried out from start to finish.
Agent replied · 22 October 2024
Dear Edward, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSeamless experience, quick to resolve issues
Currently renting through Dexters, with my contact Catherine McDowell. She has continued to make the overall experience seamless, overcoming a few repair issues, and is timely in responding. Much appreciated.
Agent replied · 22 October 2024
Dear Steven, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Catherine will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotNegative experience
Absolutely terrible agency, poor customer service, not taking responsibility for anything and playing a blame game. I do not recommend to use this agency ever. Jessica from Dexters was very unhelpful and unprofessional.Location - Royal Wharf.
Agent replied · 22 October 2024
Dear Maggie, I am concerned to read your 2 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBryan Hammersmith
I have a lot of help and advice from Bryan from Hammersmith Dexters. He was kind and patient with me and he know his job very well. Great management services
Agent replied · 22 October 2024
Dear Shokoh, Thank you for taking the time to leave a lovely review regarding Bryan. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI am very pleased with amazing customer…
I am very pleased with amazing customer service from Rasel Islam! he was very efficient and helped with all queries in no time. Absolute pleasure to deal with best customer service from Dexters agency.
Agent replied · 22 October 2024
Dear Silvija, We really appreciate you having taken the time to post this review. We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAnthony Grundy - recommended!
Anthony Grundy negotiated my lease extension timely , efficiently and professionally.I was very impressed with his knowledge and attitude. I believe both parties are satisfied with the outcome.Would recommend Dexters based on Anthony’s performance.
Agent replied · 22 October 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters were great to deal with. Special props to Luca who was attentive, understanding and on the ball.
Agent replied · 22 October 2024
Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotHelpful and Reliable
I recently had the pleasure of working with Alistair Maclean at Dexters. He was helpful and considerate throughout the transaction, assisting us in achieving a successful outcome. I would recommend his services to future clients.
Agent replied · 22 October 2024
Dear Gepp, Thank you for taking the time to leave a wonderful 5 star review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst Estate Agency-121A Darwin Road Follow Up
Agree with the people who had horrifying & terrible experience at the hands of Dexters that it should be reported to the Property Ombudsman. We have already started the process, the first of which is to write to their In house complaints department (It is called Customer Complaints Procedure, Given Dexters' standards we don't have much hope with this). If they do not resolve it in-house within the stipulated time then the next step is to take it to the Property Ombudsman.Their modus operandi is simple - now that they have got you signed, sealed and delivered you have to put up with whatever they throw at you. A house is a basic necessity of every human being and they are taking advantage of this very need.As posted by other people affected by Dexters, we'd like to reiterate the importance of checking every inch of the property and make sure all your concerns are addressed no matter how silly it appears (including checking with the neighbours about issues with previous tenants) because once you sign the contract they will keep throwing the rule book at you at every instance.Regarding the contract they keep chasing like clock work, if they had spent only about 10% of that time & effort in addressing customer needs every one involved would be in a happier situation.We have received a reply to our earlier post from their customer relations department to discuss this issue. We will try that as well.Will keep everyone updated about how the Customer Complaint Procedure progresses.
5/5
TrustpilotGreat management team throughout the…
Great management team throughout the tenancy period, special thanks to Mr. Louis Preston for his kind help close to the end of my tenancy.
Agent replied · 22 October 2024
Dear Yijun, Thank you for taking the time to leave a lovely review regarding Louis. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotHave had a very good experience with Donalina.
Have had a very good experience with Donalina from Property Management. When getting quotes she always gets comparison quotes with out having to be asked, and always punctual in getting back to us too.
Agent replied · 22 October 2024
Dear Henry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI rented a house through Dexters…
I rented a house through Dexters Teddington. I had great support during our tenancy from Donalina Gargrupe. Always takes the time to talk things through and has been very helpful.
Agent replied · 22 October 2024
Dear Mr M Day, We appreciate you taking the time to leave a great review regarding your experience with Donalina, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe Kensal rise team have been very…
The Kensal rise team have been very helpful and friendly in helping find a home would 100% recommend!
Agent replied · 22 October 2024
Dear Saz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDexters - Gazumpers & Liars
This is a note to all serious buyers out there: DO NOT GO WITH DEXTERS. Read below how we were lied to and gazumped.My partner and I placed an offer on a property we viewed twice with Dexters Westminster. After a some negotiation it was accepted by the vendor on 13.12.21. We asked what the next steps were: Dexters laid these out and did not inform us of other viewings or offers, even when explicitly asked. We also asked about placing the property 'under offer'.On 20.12.21 we were informed there was another offer, similar to ours, and the vendor had to decide between the two. Dexters thereby lied to us directly about there not being another offer on the table when we placed ours, which was accepted. They then said the vendor required proof of funds to decide between both offers. We provided these within the hour. Our position is 70% cash, 30% mortgage. As such, the proof of funds was a significant portion. Sharing this information arguably places us in a vulnerable position regarding identity fraud. On 21.12.21 we received the update that the other offer had been accepted. Over the phone there was no real apology, acceptance of foul play and one of the agents had the audacity to refer to our apparently lower offer, indirectly, as 'cheeky'.The whole experience, days before Christmas, has been frustrating and infuriating. Not to mention laced with disrespect. For reference, the people dealt with have been: Noah Shledrick, Harry Laflin and Hannah Le Sueur.
5/5
TrustpilotWe have had great support during our…
We have had great support during our tenancy from Graziana Doronzo. She is very insightful and always ready to resolve any issue. Thank you, Graziana!
Agent replied · 22 October 2024
Dear Jake, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotOne of the worst agents I came across
One of the worst agents I came across. deceiving contracts and wrong information were provided , the price of which the tenant pays. Made me think a million times before using them again or even to consider renting another property.The property has severe damp, mould and no maintenance
Agent replied · 22 October 2024
I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly at customerrrelations@dexters.co.uk with further details and we will then look into this for you. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotWe’ve been on the house hunt over the…
We’ve been on the house hunt over the past couple of weeks. Mia has helped us a lot during that time! She’s been very prompt with her responses and helpful throughout the whole process. It has really helped to ease the pressure of the house search.
Agent replied · 22 October 2024
Dear Stoyo, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotNatash has managed my property for c
Natash has managed my property for c. 20 years. Her personal attention has continued with Dexters and her new team. They have managed some unusual & challenging situations well.
Agent replied · 22 October 2024
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent property management!
Connor from property management was a great help in solving cleaning issues at the end of a tenancy: the property management services overall are punctual and effective. I can highly recommend them!
Agent replied · 22 October 2024
Dear Janet, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst agent ever
Worst agent ever. I travelled 1 hour for a viewing and they cancelled the appointment 15 mins before the viewing. WASTE OF TIME. AVOID.
Agent replied · 22 October 2024
Dear Benwang Xu, I am sorry to read your 1* review comments. I have passed them to the manager of the office as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotMyra Mettam
Myra Mettam at your Honor Oak Park branch has been unfailingly helpful with letting my house, going way beyond the call of duty when dealing with a troublesome tenant.
Agent replied · 22 October 2024
Dear John, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotReally good experience with Tallulah, Alex and Chanel
Really good experience with Tallulah, Alex and Chanel in the Richmond, London office. They have been managing my property for a couple of years now and have managed a change in tenancy. They are always very knowledgeable, professional and helpful. I can highly recommend.
Agent replied · 22 October 2024
Dear Francesca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been dealing with Nabeel Khan…
I have been dealing with Nabeel Khan recently and he has been very responsive and on top of things in dealing with my rental property.
Agent replied · 22 October 2024
Dear Gunther, Thank you for taking the time to leave a lovely review regarding Nabeel. Kind regards, Asma, Customer Relations Team
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Tell us what you need and we'll put you in touch. Dexters Peckham Rye hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
