Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThanks Natasha and Team
Natasha and her Team have been managing our apartment in London for some time now, and we've always been happy with the service - professional yet friendly and approachable, any issues have always been promptly addressed. Thank you, Dan & Silvia
Dumitru · 25 October 2023
Agent replied · 22 October 2024
Dear Dan & Silvia Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSeamless Service
I rent out an apartment in the Isle of Dogs and always get great support from Natasha and Saad and the rest of the staff in Dexters. In over a decade I have never had a complaint, the service works seamlessly.
Peter · 23 October 2023
Agent replied · 22 October 2024
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilothelpful advice to those new to the area
My partner an I were moving to London for the first time and were struggling to find a nice flat, in an area we liked. I found that our agent at Dexter's ( Lauren Evans ) really helped support us find somewhere we liked and the journey of actually letting it, while being a joy to talk to.
Ross · 9 March 2022
Agent replied · 22 October 2024
Dear Ross, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe have rented for two years with Roy Brooks and recently bought our first property with them, and have had an excellent service. They were definitely the most friendly, attentive and down-to-earth estate agents we encountered during our search, and from offer to completion they were very accommodating and helpful. Thanks to everyone in the East Dulwich office for making us not want to lose the will during the process...!
Ella · 24 October 2018
Agent replied · 22 October 2024
Ella, thank you so much for your glowing review. We are thrilled that you have found a lovely home and hope you'll be very happy - especially in that incredible garden!
★★★★★ 1/5
TrustpilotBeen selling our flat for a year and a…
Been selling our flat for a year and a half. It just keeps falling through. They have managed our tenants awfully and have let terrible people use our property. I fear the most recent tenants wont leave. This has been the most terrible experience. DO NOT USE Dexters (Putney)
Lisa · 9 March 2023
Agent replied · 22 October 2024
Dear Lisa, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid - they cling on to your deposit
If you rent via Dexters, don’t expect your deposit back any time soon. It’s been 53 days since I vacated the property and 28 days since it was agreed I will receive my deposit in full, despite there being a 10 day rule under the TDP scheme.
C · 9 May 2023
Agent replied · 22 October 2024
Dear C Morgan, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you.. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe agents are very prompt in replying…
The agents are very prompt in replying to emails and to requests. very helpful and effective. I had a recent experience with Phoebe Kappellides and she is very responsive and helpful.
Lia · 21 May 2024
Agent replied · 22 October 2024
Dear Lia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding
I moved into my new flat in October 2023 and my point of contact is Jadasa Andjadiumi. She is very helpful with all the open items. She replies fast my emails and makes sure that everything is taken care of.
AK · 9 November 2023
Agent replied · 22 October 2024
Dear AK, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been employed to manage…
Dexters have been employed to manage our small block of 1930’s flats.So far they have been exemplary!Truly.They are always quick to solve problems. The team are always respectful and responsive.Definitely a great management company.
Ms · 20 March 2024
Agent replied · 22 October 2024
Dear Michele, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotGenerally positive
I had a few problems with lack of follow-up from inspections where some small items needed to be resolved. However, Louis Preston in the Chelsea office has been very helpful during our tenancy.
Nick · 8 April 2024
Agent replied · 22 October 2024
Dear Nick, Thank you for taking the time to rate your service with our Chelsea office. We appreciate you posting this. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent responsive service from Will…
Excellent responsive service from Will Barnes at the Clapham office. Our tenants ended their tenancy early and WIll found us new tenants within a very short time, organised a full refurb and moved the tenants in with no delays, keeping us regularly informed throughout. Much appreciated! All emails since have been answered by return. Makes a refreshing change!
JP · 16 February 2022
Agent replied · 22 October 2024
Thank you for your kind words regarding Will and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Clapham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters are great at property management
Dexters Kingston and Donalina as our property manager have been great at managing tenants and ensuring that the property is looked after. They are very helpful in arranging work where required and ensuring it is done to a high quality.
Rich · 6 November 2023
Agent replied · 22 October 2024
Dear Rich, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotKingston Property Let
I have been letting my property with Dexters for a significant period and have received great service but especially the Property Management Team headed by Sheikh Mohsin. Prompt, professional and thorough service when issues with the apartment need to be resolved
Mark · 10 October 2023
Agent replied · 22 October 2024
Dear Mark, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotTerrible Clapham abbeville road office
Terrible experience, unprofessional, arrogant by Lara Williams - Clapham abbeville road office. Apparently I was not up to the ‘level’. Such comments were made by their management ‘level’. Perhaps, time to change? I will never ever use this office again. Plenty others, not end of the world.
Faye · 27 April 2023
Agent replied · 22 October 2024
Dear Faye, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDumping
I keep getting leaflets, when my letterbox says no junk mail!! They have no respect!!! What a nasty company!!! I don't need their rubbish!!!F U for making me pick up your rubbish!!!
H · 24 April 2024
Agent replied · 22 October 2024
Dear HSB, I am sorry to read your 1* review. I am unable to locate you on our database. I have requested further information to be able to assist and look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery grateful to Petros and the team
Very grateful to Petros and the Dexters North Property Management team for their help and support in recent weeks, as we sought to renew our lease. They're very easy to engage with and always prepared to answer our questions promptly.
Anastasios · 31 October 2023
Agent replied · 22 October 2024
Dear Anastasios, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotDecent property managers
Dexter’s manages the property I rent. Our first agent wasn’t very good or responsive, but we quickly got a new one and she’s great. Quick to answer questions and sort any issues we have.
Benjamin · 12 March 2024
Agent replied · 22 October 2024
Dear Benjamin, Thank you for leaving a 4* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotMonika is delightful
I'm incredibly pleased with the service provided by Monika, one of the property managers. She has been consistently helpful and responsive. I couldn't ask for more.
Victor · 2 August 2024
Agent replied · 22 October 2024
Dear Victor, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleLuca in the Peckham office has been brilliant to deal with on our purchase - very helpful and communicative.
Carys · 22 November 2024
Agent replied · 23 November 2024
Thank you for your kind comments regarding Luca and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
GoogleWe recently bought a house through Roy Brooks. Stacy is fantastic; super friendly, responsive & professional. Would definitely recommend.
Olivia · 24 October 2019
Agent replied · 22 October 2024
Thanks you very much Olivia, you've made Stacy's day. Hope you love your new home.
★★★★★ 4/5
TrustpilotHad the please of working with Georgia
Had the pleasure of working with Georgia. She is very helpful and knowledgeable. She’s great to speak to and enthusiastic. I would definitely recommend.
Charlotte · 3 September 2024
Agent replied · 22 October 2024
Dear Charlotte, Thank you for taking the time to rate your service. We appreciate you posting this. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
Trustpiloti have known natasha from great eastern…
i have known natasha from great eastern street for many years and she has got me out of trouble many times. she has a knack of knowing who i am immediately and her finger is right on the button.peter schia
Peter · 19 October 2023
Agent replied · 22 October 2024
Dear Peter, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMy heating was not functioning after…
My heating was not functioning after having been away for 1 month aboard. Emailed Dexters that evening and next day an engineer was sent over to fix the issue. Resolved the next day so cannot fault the service!
Catriona · 5 December 2023
Agent replied · 22 October 2024
Dear Catriona, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters is managing our property since 2015
Dexters is managing our property since the last 8 years. We are very happy with their work and service. Specially Connor Rowan, who is our current property manager, and he has been very supportive of our recent mutiple property issues.
Mailingakash · 18 October 2023
Agent replied · 22 October 2024
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
