Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing service, highly recommend
The team at Dexters Wimbledon are absolutely brilliant and have been superb in the sale of our house. Simon came out to do the valuation and he was always on hand to help with any advice needed (even down to schools in the new area we are moving!). Billy and Verity have ensured a fast and smooth transition, keeping constant lines on communication and have been really great to enable us to have a really smooth and quick exchange. Everyone is super friendly and extremely professional. Thanks so much to the whole team at Dexters Wimbledon, highly recommend.
Natalie · 1 August 2023
Agent replied · 22 October 2024
Dear Natalie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with our Wimbledon office, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHuge thanks!
Huge thanks to Billy, Verity and Connor for helping us find and land our dream home! They’ve been fantastic to work with and we couldn’t be happier or recommend Dexters Wimbledon more.
Diandra · 31 July 2023
Agent replied · 22 October 2024
Dear Diandra, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExceptional service and highly…
Exceptional service and highly recommend the branch in Putney. Mr Dorian Terry kept me updated with all my queries and is a very pleasant person to deal with. Stands out from the rest out there I've previously dealt with! Thank you Dorian and the Putney branch
Joanna · 16 February 2022
Agent replied · 22 October 2024
Dear Joanna, Thank you for taking time out of your day to leave a 5 star review. Dorian will really appreciate your kind comments. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleLiz Marshall and her colleagues at Roy Brooks could not have been more helpful and friendly in their sale of our house over the last few months. They were successful as well; in just a few weeks we had an offer despite all the pandemic restrictions. Liz kept us informed at all stages, encouraging all parties to move forward swiftly. I have another smaller property not in East Dulwich, I think I will use them for that too! I love the fact that they are local and independent but the internet gives them a huge reach and their terms are fair.PositiveResponsiveness, Quality, Professionalism, Value
Nigel · 23 October 2021
★★★★★ 5/5
GoogleWe have just completed on our first house purchase and Stacy and the Roy Brooks team were absolutely fantastic from start to finish. Incredibly professional, responsive and supportive throughout the process. Stacy was very knowledgeable and guided us through the process seamlessly, as well as being a lovely person to have a natter with on the phone. She held the process together when we had a couple of hiccups and I genuinely do not think we could have done it without her. Thank you Stacy and team! Highly recommend.PositiveResponsiveness, Quality, Professionalism
Amber · 23 October 2021
★★★★★ 5/5
GoogleWe had a very positive experience with Roy Brooks and in particular Liz, who helped us through the ups and downs in the process of selling our flat. Liz and the team were always very friendly and quick to respond to any questions we had. I would definitely recommend, especially when looking at the price in comparison to other local estate agents. We were initially planning to go with an online agent but Roy Brooks managed to persuade us otherwise and we were very thankful in the end as some parts of the process would have been a lot trickier had we done so! So all in all thanks for your service ☺️PositiveResponsiveness, Quality, Professionalism, Value
Francis · 23 October 2021
★★★★★ 5/5
GoogleRoy Brooks recently sold our flat for us and I cannot recommend them highly enough. We had lots of viewings and were under offer within about a week. The whole team were brilliant from valuation to completion day. Stacy was excellent and regularly went above and beyond to help us navigate the process. She was very responsive to all our queries and questions and we really appreciated her help.
Roy Brooks know the local area extremely well and I wouldn't hesitate to recommend them to anyone selling a property in SE London.
Ric · 23 October 2021
★★★★★ 5/5
TrustpilotGarziana Doronzo
Garziana Doronzo is the manager of a property I own in London.She responsive, proactive and knowledge about the property and is able to solve problems that occur.Apoorva Vyas
Apoorva · 9 November 2023
Agent replied · 22 October 2024
Dear Apoorva, Thank you for taking the time to leave a wonderful 5* Google review. Graziana will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotZak was superb in keeping me informed…
Zak was superb in keeping me informed and selling my house in Muswell Hill amongst a difficult landscape. Well done to you and your team and I look forward to the next one.ThanksNick
NK · 27 June 2023
Agent replied · 22 October 2024
Dear Nick, Thank you for your wonderful 5 star review. Zak will be thrilled to read your kind comments. We look forward to seeing you in one of our offices again. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair Maclean - Hampton office
Alistair was very efficient - working hard to ensure that everything went to plan and everyone was kept informed. Always polite and a pleasure to work with.
Anne · 27 November 2023
Agent replied · 22 October 2024
Dear Anne, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been using Dexters for many years
I have been using Dexters, as a landlord for years now. Their service is second to none.
Mr · 23 September 2026
★★★★★ 5/5
TrustpilotDexters were a joy to work with.
Dexters were a joy to work with. They were instrumental in organising the sale in a complex and long chain. Aidan was so helpful in finding our property and Esta looked after us and kept everything on-track going above and beyond for us.
Steve · 20 June 2022
Agent replied · 22 October 2024
Dear Steve, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe have been using Dexters in Richmond…
We have been using Dexters in Richmond for lettings for a number of years, they have great staff who will go out of their way to help with any circumstances, thank you Cadi, Chanel, Alex & Alex for all your help and all the rest of the staff involved. Would highly recommend.
Gill · 11 November 2020
Agent replied · 22 October 2024
Dear Gill, Having read your review, we would like thank you for your feedback about our Richmond Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotYearly inspection.
I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. I’m very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.
Sharon · 15 June 2024
Agent replied · 22 October 2024
Dear Sharon, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI wanted to say thanks to Roybrook and their team to assist me in purchasing a property at Nunhead,they have always been available and responded to my queries promptly, special thanks to Stacey,I wish you and your team the best.
Farzad · 23 October 2022
Agent replied · 22 October 2024
Dear Farzad, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJaydene was amazing for us - so helpful and quick to respond the whole way through. I would definitely recommend Roy Brooks as a result and use them again in the future. Thank you Jaydene for your help and support!
George · 23 October 2022
Agent replied · 22 October 2024
Dear George, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFast and helpful responses
Fast and helpful responses - Neil Plit has been excellent in helping us
Anthony · 23 August 2024
Agent replied · 22 October 2024
Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotOlivier has been very helpful in…
Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.
George · 12 December 2023
Agent replied · 22 October 2024
Dear George, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotNabeel in Dexters is an excellent…
Nabeel in Dexters is an excellent Senior Property ManagerWhen I had an issue with some tenants he went out of his way to investigate and resolve fairly. In these days of standardised emails and lack of interest /service it is fantastic to know someone who takes pride in their work and follows up. Great to find someone who is happy to talk or help and give a Service
John · 17 April 2024
Agent replied · 22 October 2024
Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotNightmare
Absolutely awful. You update one and less than a hour later another will chase for an update. It was apparent that they were not communicating with each other which resulted in sharing similar information with different agents slowing down the process. When communicating information to the agents they will repeat the same questions which clearly showed a lack of professionalism and attention to detail. The agents will also bombard you with a constant influx of emails and phone calls. While I understand the importance of staying informed, the excessive frequency of their communication became overwhelming. It felt as though I was being inundated with updates that could have been consolidated or provided in a more organised manner. This constant barrage of communication often left one extremely frustrated, as it seemed like the estate agent lacked a clear understanding of the conveyancing process and time it takes to buy a house as there is often more parties involved. Agents also had a habit of agreeing to things with out communicating the same, this lack of consultation only caused further problems. Liz widdicombe was a nightmare to deal with, ever heard of personal space? You must not have many friends considering how you blow up peoples phones and inboxes if they do not respond to you straight away. It was very obvious the agents lacked understanding of a property transaction and was apparent that they were just greedy for the commission no regard for the those involved in the process.
Sal · 11 July 2023
Agent replied · 22 October 2024
Dear Sal,I am concerned to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks Kiera!
Our property manager Kiera has been really helpful with all of our maintenance requests, keeping us updated with progress and making sure that everything has been fixed.
Hannah · 16 November 2023
Agent replied · 22 October 2024
Dear Hannah, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
Natasha and the team have been brilliant. A professional, proactive, hassle free service is what I was looking for, living abroad. Dexters has more than met my expectations.
Peter · 23 October 2023
Agent replied · 22 October 2024
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWell done, Dexters
I have been a property professional for over 40 years. I don't suffer fools for long, so it says a lot about Dexters' lettings agency and management teams that I've stayed with them for about six years. Anthony Grundy of Dexters has just successfully negotiated a slightly tricky renewal for us, striking the right balance between our wish for an affordable rent for our long-term tenant, whilst not having the mickey taken entirely, in what are challenging economic times for renters. Thanks, Anthony. Well done. DL, Chief Executive
Waterfront · 9 July 2023
Agent replied · 22 October 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExperience made particularly good by…
Experience made particularly good by Alex, a property agent here who is prompt replied and provides clear and helpful support.
Duncan · 15 April 2024
Agent replied · 22 October 2024
Dear Duncan, Thank you for taking the time to leave a lovely review regarding Alex. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.