Dexters Peckham Rye Southwark reviews

★★★★★ 5/5

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My recent experience with Dexters…helpful property manager Donalina Gargrupe

My recent experience with Dexters Property Management in Kingston is good, in particular I find that Donalina Gargrupe has communicated well, sorting out minor snagging issues for my tenants at a reasonable fee while keeping me well informed. I appreciate her attention to detail and balanced approach. She is also negotiating with the council on my behalf on matters for which they have responsibility - not always an easy task!It is vital as a landlord to be able to trust the agents managing your property.

Tina · 29 November 2022

★★★★★ 5/5

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A first-class service

Throughout the time Dexters have managed our property, we have been very impressed. Particularly with Steven Hewitt and his team who are contactable, responsive and efficient. A first-class service is provided. Well done and keep it up!

David · 25 October 2023

★★★★★ 1/5

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Appalling estate agent, unprofessional and unhelpful

We let our old family home through Dexters in Streatham Hill in October 2019. We dealt with Tatiana, an agent who is still with the company in some capacity, according to the manager of that branch. The tenants they found were professional scammers, and proper due diligence would have discovered that they had taken out cases against previous landlords. As it was, they asked for extra time to pay the deposit (which we agreed), and when they moved in, asked to paint the house white (which we refused, but they did anyway). They also brought in a dog, which was explicitly not allowed in the tenancy agreement.There was a small leak from the bathroom which we fixed, but that set off a string of spurious complaints about the condition of the hosue, which Dexters had vetted and approved before letting. After we visited the house and refused to repair something that wasn't broken, the tenants gave notice, and in February 2020, left the house without allowing us to visit to check the condiiton of the property. They walked away with a 43 inch plasma TV, and damage to the house. They then had the cheek to take out a money claim which we settled in order to avoid litigation and further expense. They accepted less than a third of what they were claiming, showing that the claim was indeed spurious.Throughout all this, Dexters and Tatiana in particular, were useless and unsupportive, apart from an occasional email to tell the tenants they could not do any unauthorised painting. We firmly believe that Tatiana and the branch were not at all bothered about the calibre of tenants they brought in and did not carry out the requisite checks. They did, at least, accept that we should not have to pay them more than £6000 in charges, which they were claiming for having found the tenants. As a result of COVID, the house remained empty until August 2020, so we lost more than £15,000 in rent.The new manager had the gall to ask if we would be interested in letting through them again. When I queried whether they had kept a complete record of the previous tenants, including a check-out process, so I could sort out the council tax owed by the tenants, she said they had not. So I cannot prove to the local authority that I am not liable for council tax for the period the tenants were in the house, since the leaving date is not recorded.All in all, this was a traumatic and annoying experience for us and we would strongly recommend you stay away from Dexters at all costs. They are unprofessional and not all helpful. We have only just finished dealing with all the fallout, and still have to get them to write to the local authority about the date the tenants moved out.

Salim · 28 November 2022

★★★★★ 1/5

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UNPROFESSIONAL PEOPLE

We like to mention how disappointed was the experience with Dexter, this is the first time in years of tenancy that we have experienced such a lack of professionalism and transparency from an estate agency.On Friday 9th we expressed our interest in a flat, we waited 3 days to have confirmation that the offer was accepted from the landlord, THREE, we finally received a confirmation from the estate agent after three days saying that the offer was accepted so we paid the holding deposit in order to BLOCK THE FLAT, paying the holding deposit means:"Once you have paid the holding deposit, the tenancy is assumed to be agreed subject to referencing. The landlord should not proceed with other tenants, and must not accept any other holding deposits or offers"We then received a call few hours later the holding deposit was taken where the agent said over the phone: the landlord received another offer from another agency, WOULD YOU LIKE TO OFFER MORE?In my opinion the offer from the other agency should have not going through at all, second of all, if the landlord has accepted another offer, why did they even propose me to offer more? which game do they play?No serious at all, very disappoint.I strongly reccomend to avoid this agency.

Miri · 14 February 2024

★★★★★ 1/5

Trustpilot

I didn’t want to mention the exact…

I didn’t want to mention this situation again, but we are having trouble understanding what he is doing. He’s in a senior position at Dexters. There’s no valid reason to withhold our deposit due to trivial reasons. We are confident in retrieving our deposit through TDS, so we’ve asked Dexters Management to handle it. However, he hasn’t completed the application, citing technical issues with TDS. We contacted TDS and kept a record; they informed us that Dexters hasn’t finished the entire application form and then has been deleted it. We’ve faced numerous issues and delays since November 8th and still haven’t received any updates unless we reach out to him. Could you please ask the Dexters Management team at Queens Gardens to finish the application as soon as possible and provide us with a case number? I want to share the case on my public website, but it hasn’t been updated yet, and I’m getting really frustrated with this unprofessional and poor management. Please provide us with just the number of the case that he can hand over, and we can move on from this horrible nightmare situation. Don’t ask me to email the Dexters customer service team because it hasn’t helped anything, and I want the Dexters customer team to contact him and let him get back to us with just the case number so he can be free. I don’t understand why this is being so silly and unfair to our weak position now. He shouldn’t be able to handle it this way. Again, it’s super clear. We need to get back our deposit, and we have confidence in TDS. So please finish the application process and don’t say it’s getting finished within a timeline. It’s the most unfair situation I’ve ever encountered in my life! Please, Dexters. Cheers

Hyo · 13 February 2024

★★★★★ 5/5

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Recently left a dexters managed…

Recently left a dexters managed property in Peckham. Dealt closely with Natalie from the Peckham branch - Natalie was really easy to work with and managed to sort our issues out promptly and kept us informed throughout.

Josh · 19 October 2023

★★★★★ 5/5

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I moved into a property managed by…

I moved into a property managed by Dexters a couple week ago and so far the experience has been great. The Property manager Petros Giorgionos, has been very professional and helpful in helping me settle in and resolving small issues.

Susie · 15 June 2026

★★★★★ 4/5

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The sales side of Dexters is 5 star plus, in my point of view.

As a Landlord whose property Dexters has managed for many years, I am on the whole satisfied. The sales side of Dexters is 5 star plus, in my point of view. Zahra, who I deal with, is early on the case at the end of each tenancy and works flat out to find the best tenant for me. She gives very good advice but also listens to my requirements as a client. What lets Dexters down a little, for me, is its property management team. They operate a sort of pool system, which gives me the feeling that no one is taking personal responsibility. Often when I call the office I find I directed to someone new who I have not spoken to before. Quite often important pieces of information have been left off my file by the previous colleague. In addition, some of the staff seem inexperienced in the maintenance issues which they are handling. It would be good if I was kept updated on who my personal contact was at any point in time.

R · 6 February 2024

★★★★★ 5/5

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Lily was my contact from Dexters while…

Lily was my contact from Dexters while I was a tenant in one of their flats - she was always available to answer my calls - and very easy to get on with. Thank you.

Dan · 30 November 2023

★★★★★ 5/5

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Connor Rowan at Dexters Property…

Connor Rowan at Dexters Property Management is a reliable and professional property manager who is always responsive to our needs and goes above and beyond to ensure that we are happy and comfortable in our rental property.

Kalman · 12 October 2023

★★★★★ 5/5

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Charlotte Aslford

As a landlord, my experience of Dexters has been very positive.

Jonny · 22 May 2026

★★★★★ 5/5

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Christian Pengelly and his team know our properties, understand our circumstances and are always willing to help us find a way forward.

Dexters have managed our portfolio of rental properties in Ealing for a number of years. As a family, we really value the support they provide.

Bella · 23 September 2026

★★★★★ 5/5

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Highly recommended !!

The end to end service was fantastic during our recent property sale. The team at Twickenham in particular Nina were extremely professional and went above and beyond. I have used Dexter's services for the last 15 years for sales and letting and would not look anywhere else in the Twickenham area.

Neil · 1 July 2022

★★★★★ 5/5

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Myra Mettam is and was my first contact…

Myra Mettam is and was my first contact with Dexters her professional approach and her problem solving is second to none. I can highly recommend this person to manage your properties they are in safe hands

Jane · 1 November 2023

★★★★★ 5/5

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I have been renting through Dexters…

I have been renting through Dexters since 2023 and have moved twice during this time. The service I’ve received has been consistently fantastic across the board.

Mahammad · 15 September 2026

★★★★★ 5/5

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Joseph was an absolute pleasure to work…

Joseph was an absolute pleasure to work with very knowledgeable and professional. He understood what I was looking for and got it done. Great Job!!!

Savvas · 16 June 2024

★★★★★ 5/5

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I’ve had a fantastic experience with…

I’ve had a fantastic experience with Dexters due to Jada Palmer, my agent. She’s gone above and beyond to be both responsive and to fix any issues I’ve faced in my new flat since I’ve recently moved in January. I’m so, so grateful to have such a good agent, especially since I’ve had a terrible experience in the past with my previous letting agency. I would definitely recommend Dexters and especially ask for Jada!

Asma · 28 May 2024

★★★★★ 5/5

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Really professional and timely…

Really professional and timely responses from them especially Danilo Shabudin. I have had a few requests over past few days that Dan professionally handled. Highly recommend

Shehroz · 27 May 2024

★★★★★ 5/5

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I’ve recently moved to London with my…

I’ve recently moved to London with my partner and have finally settled into our dream flat. Nasra and her team have been fabulous with assisting us with our move in queries. Speedy responses and very friendly!

Jack · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.

Consumer · 4 August 2023

★★★★★ 1/5

Trustpilot

Blocked stack pipe in Ambrose House=Flooding=sewage everywhere=people becoming homeless=renting experience with Dexters

Dexters are the letting agent and owner of Ambrose House in the new high rise development next to the HS2 in North West London.There is again a problem. This time with the water pipe that carries the waste, this pipe runs from the ground floor all the way up the other 17 floors to the roof. There is somewhere a blockage in this pipe. All that has happened within 1 week is that Dexters sent 2 men from the development company. The men did not find anything and did not fix anything and no repair was done.What will happen now is that the pipe will get completely blocked and hopefully later than sooner, all the sewage will flood the flats. My friend has a friend who works in drainage. He said that the tenants from Dexters should move out quickly asap. The flooding can happen anytime. The tenants from Dexters are helpless. They cannot get my friend's friend in, only the development company can do it and they are known for doing dodgy and bad building work. Perhaps they used the cheapest pipe model?It costs about 5000 Pounds or more to clean such a huge pipe. I supect they want to save this money. This is quite shocking because people will become homeless in winter and will lose their possessions. Imagine a high rise with 150 or 200 flats covered in sewage. That will stink, oh my. The whole building will become permanently uninhabitable.

A · 15 October 2022

★★★★★ 5/5

Trustpilot

Best estate agent experience in London

Eunice is fantastic to work with. She took the time to understand what kind of flat we wanted and worked above and beyond to find us our flat. Couldn’t be happier with the help we received. Highly recommend.

Colette · 28 August 2023

★★★★★ 5/5

Trustpilot

Recommend Highly

Recommend Highly! I cannot recommend Dexters in Muswell Hill enough. I had great pleasure dealing with Antonio from the sales team who from the moment we made contact the process has just been smooth from start to finish. He would update us regularly and always go the extra mile for us! Thanks Antonio!

Antonio · 21 February 2022

★★★★★ 4/5

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Nasra Said leaving her post as my property manager

I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.

Frosso · 18 September 2024