Dexters Peckham Rye Southwark reviews

★★★★★ 1/5

Trustpilot

Really poor service from property management

Worst property managemnt team you can find. We deal with them for a few proerties and every time communication is poor and delayed. You need to chase them for updates for the most basic requests and clearly the team of majority women are there to window dress as they clearly do not know their job. Please rather recruit for experience and knowledge as to window dressing with women who are rude and have no idea what they are doing. USELESS on every level

Chatgpt · 24 June 2024

★★★★★ 5/5

Trustpilot

Delighted to mention that my family and…

Delighted to mention that my family and I recently sold one of our properties through Dexters at their Hampstead office. Special mention to Glenn in particular as he kept the sale together very well by keeping us informed every step of the way which resulted in a smooth and trouble free transaction. Thumps up from me. Brilliant experience and service alround.

David.D · 17 February 2022

★★★★★ 5/5

Trustpilot

I am far happier with the service…

I am far happier with the service received since Sophie Sheppard took over as property manager. She is organised, professional and responds quickly by email, addressing any queries/questions I may have. Thank you

Rhodri · 17 September 2026

★★★★★ 5/5

Google

Liz was pivotal in holding our chain together - we are so grateful and couldn't be happier in our new home!

Laura · 17 December 2024

★★★★★ 5/5

Trustpilot

Huge thanks to Jessica- Joy

Huge thanks to Jessica- Joy. We were struggling with a broken fridge and she was quick to get service out to us. Great communication when letting us know what was happening and getting in contact to set times for fridge delivery. Thanks so much!

Gabriela · 11 October 2023

★★★★★ 5/5

Trustpilot

An Excellent Property Manager: Jessica-Joy Beau-Wright

Jessica is one of the best property managers I've seen, who does her job very well, providing convenience in every aspect to her followers and customers! Dexters and Jessica should be your choice for both rentals and sales in the real estate business!

Serhat · 3 November 2023

★★★★★ 5/5

Trustpilot

Property Management Dept 👍

Handing over management of my portfolio to Viraj and Charlotte was one of the best decisions I have made in my 20 year buy-to-let career. Approachable and professional with ready access to some excellent contractors I would encourage others to do the same.

Simon · 2 November 2023

★★★★★ 5/5

Trustpilot

I dealt with Alistair Mclean at Dexters…

I dealt with Alistair Mclean at Dexters and he was very helpful throughout the process, as a solicitor acting to have great team work makes the transaction a dream for all parties involved. I very much hope to work with Alistair again as the clients are very happy with the process which is our main objective

Sarah · 23 September 2022

★★★★★ 1/5

Trustpilot

The agent will ask you for bank account details

The agent will ask you for private information and also your bank account details including your CVV. If you don't give it to them, they won't present your offer to the landlord.They will run the auction and let you bid. Since they have taken your bank account to make the offer, if they don't reject you, or let you know you are rejected, you cannot be sure if landlord will later accept your offer or not, so you lose your time to look for other flats in the markets, and have to join the bid and make them happy. It is really annoying. Full of skills to squeeze your pocket, without any care and sincere attitude in the business.

Sheryl · 18 June 2024

★★★★★ 1/5

Trustpilot

Beyond Disappointed with appalling service

I rented a flat through Dexters in Wimbledon from September 2021 to September 2023, following personal recommendation. 

By day 24 after the end of tenancy, there was cause for concern. I had made contact with the agency repeatedly asking for updates, and had been told the landlord would not discuss the return of my deposit until they had received quotes for maintenance issue raised by the new tenants.I raised a dispute with Tenancy Deposit Scheme (TDS). 

The landlord in response sought to retain all of my deposit for alleged damage.

The TDS adjudicator fairly and reasonably deducted £80 for deterioration beyond wear and tear, but reverted the remaining 95% of my deposit back to me. 

Her conclusions pointed to 
• claims made for alleged damage 
not referenced in 
the checkout report
• amounts sought as “excessive” 
• amounts claimed which would, if 
awarded, have 
placed the landlord in position of
betterment 
• costs claimed for redecoration 
deemed to be
 the landlord’s responsibility. I am aware that my review here should be of Dexters and not the landlord, however the company cannot in my view be absolved of accountability for what I experienced. My one star review is for a contractual system which could allow this to happen. Dexters markets itself as “different”, claims “everything we do will give you an altogether better experience…”, and commits to “always go the extra mile for customers”. As such, it seems reasonable to infer promise of safeguard to tenants looking for fair treatment, and accordingly, to attribute responsibility for things going wrong as robustly as it self awards glowing acclaim for “exceeding its clients’ expectations”.

I would urge would-be tenants to balance Dexter’s marketing claims with rigorous vigilance. I will, going forward, be sure to ask an agent (and this will not be Dexters) for the history of the rental in terms of deposit return, and specifically any referrals to TDS and outcomes (in the same way, as a landlord, I should request corresponding information about tenants’ history with them). I would strongly recommend tenant referral to TDS where neither deposit or associated intentions are issued within reasonable timeframes, or where attempts are made to unreasonably retain deposit. 

The deposit amount is for me not a catastrophic sum to have to wait for, or to have lost in the event of the decision not going in my favour. It would however be much more serious for some people, dependent on return of one rental deposit to secure the next place to live. 

I hope Dexters reflect, and devote as much emphasis to the selection and retention of and communication with landlords as to corresponding efforts with tenants. I would consider this conducive to its claims of excellence in this crowded market space, to ethical professional conduct, and ultimately, to its reputation.

Dr · 17 June 2024

★★★★★ 5/5

Trustpilot

Lee Porter is amazing

Lee Porter is amazing, she has helped me with all my requests. She is professional, empathetic and thorough. I am happy to have Lee in my corner when it comes to day to day management/maintenance of the property.Steven Hewitt is also good.

Ayo · 21 November 2023

★★★★★ 5/5

Trustpilot

Dexters have managed my properties for…

Dexters have managed my properties for over 20 years and I’m very happy with their management service. Sheikh Moksin and his team are great and I value their advice.

Aileen · 6 August 2024

★★★★★ 5/5

Trustpilot

Excellent communication at the end of…

Excellent communication at the end of our tenancy. Everything is resolved and agreed incredibly quickly with no deductions or anything. They even helped us sort out the problem with the cleaners who failed to clean the property adequately. Thank you Olivier Babylone

Ascherl · 15 November 2023

★★★★★ 5/5

Trustpilot

Purchased a property through the…

Purchased a property through the Surbiton sales office and this was handle by Joshua as the sales negotiator and Nina (sales progression). Both were helpful, courteous and persistent in ensuring the sale went through smoothly through to completion. Always contacts or and reliable in returning calls, I would recommend them both to buyers and vendors alike. Thank you

R · 11 June 2022

★★★★★ 5/5

Trustpilot

On point

Petros was always on top of any enquiries we made throughout our tenancy. Dexters as a whole was always accommodating and communication was thorough and swift. This was also down to Petros as well

Craig · 3 May 2024

★★★★★ 5/5

Trustpilot

Amazing people and human interactions

Amazing people and human interactions. Suzy Salah is a credit to her team and always there when we need her. Dexters really know how to choose their people and it goes to show with the great team behind her. Thank you all

Mahmoud · 10 November 2023

★★★★★ 4/5

Trustpilot

Dexter’s West Hampstead are recommended!

Dexter’s West Hampstead have been great to deal with, especially Petros in the North Property Mgt team. He has been super responsive to my initial queries which has made a huge difference during the initial stages of my move. Would highly recommend!

Ali · 9 November 2023

★★★★★ 1/5

Trustpilot

Just lazy

Just lazy! They don't do viewings on Mondays and only at certain times of day during the rest of the week. They should work for us not the other way around. Someone probably made a lot of money for coming up with this rubbish customer-unfriendly idea. The other agents work so hard and these people sit and drink tea all day on Mondays. I would NEVER use them to sell my property. So many better agents in London. I agree with those reviews that say AVOID!After reading the response from DextersI am not sure what you would like me to add. I don't wish to take this debate offline. It's very straightforward, does Dexters offer viewings on Mondays at client's convenience - yes or no? I was refused viewings on my only day off this week. I was also told during other days viewings could only take place at certain times of the day. This is truly unacceptable and ridiculous.

Ramon · 3 June 2024

★★★★★ 4/5

Trustpilot

Letting our property...

We are letting our property and our property manager Shazia Khan has been great - she is organised, responsive and friendly. We feel that any issues with our property are dealt with quickly and effectively, which gives us peace of mind.

Steph · 27 November 2023

★★★★★ 1/5

Trustpilot

This real estate agent's St Margarets…

This real estate agent's St Margarets office is the worst company I have ever dealt with, and I would definitely not recommend renting a house from them!I rented a house from this company in March 2024, signed a contract, and made the deposit along with the first rent payment. Throughout this process, they constantly pressured me to make the payments as soon as possible.After signing the contract, we planned to move in during the week of May 15, 2024. However, they informed me that the house was not ready and that I would need to postpone my move.I have a daughter who goes to school, and I had arranged everything, including her school transfer. Just 3-4 days before our move, I was told that we could not move in. Despite obtaining a parking permit for my car and making necessary changes to utilities and other arrangements, I could not move into the house I had paid for two months in advance.Due to this company's negligence, my daughter's school transfer was delayed, and I had to cancel all other moving arrangements. They did not pay the legal interest on the money I paid 2-3 months in advance, nor did they offer to cover the cost of the parking permit I purchased.I strongly advise against working with this company. I also reported the situation to Dexter's headquarters, but there was no response from them either.

Cem · 30 May 2024

★★★★★ 1/5

Trustpilot

They asked me to write a review

They asked me to write a review, so here is my honest experience.

SY · 18 June 2026

★★★★★ 5/5

Trustpilot

Excellent estate agent…

I had the opportunity to work with Alistair Maclean concerning a sale transaction. He was consistently excellent throughout the matter and we managed to exchange contracts soon. I have no hesitation in recommending Alistair and his team to anyone

Sanjee · 8 January 2024

★★★★★ 5/5

Trustpilot

Fantastic experience

Really fantastic overall service from Dexters with quick engaging responses to all our needs. Particular thanks to Jhodi Fisher and Annie Hagon, for expert communication and services. Used a few letting agents before and Dexters has surpassed all of them for my Fiancée and I! Very pleased!

Jake · 19 June 2023

★★★★★ 1/5

Trustpilot

Worst experience with Dexters…

Worst experience with Dexters Westbourne Grove sales team. They were unprofessional, misleading and deceptive. They did not disclose the true seller or that there was a restriction on title preventing the sale of the property they were marketing for sale, even after our offer was accepted. This caused us great delay, costs, stress and anxiety. When the seller pulled out of the sale they continued to market a property that could not be sold even after the restrictions were brought to their attention (and which they should have known prior to marketing the property). I would give them zero stars if I could. Extremely unhappy with the service. Expect much better from a firm like Dexters.

TJ · 29 May 2024