Trusted Agent profile · Southwark
★★★★★
2,406 reviews across 2 platforms
220 Tower Bridge Road, London, SE1 2UP, Southwark, SE1 2UP
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 220 Tower Bridge Road, is rated 4.5 out of 5 across 2,406 reviews on two platforms, including 210 Google reviews rated 4.7.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotTop quality service
Aki and his team did an excellent job in renting out my apartment.Their advice was on point, they were helpful, kind and knowledgeable.The speed at which they answered my questions was great, highly professional.
We are so pleased to hear this. Thank you for sharing!
5/5
TrustpilotThank you Amanda Goodman for the kind…
Thank you Amanda Goodman for the kind assistance throughout the process. Really appreciate
Hi there, thank you for taking the time to leave a review for Amanda, she'll be delighted to see this. Please let us know if you need anything in the future!
5/5
TrustpilotRoof over your head
It's been 8 years now and have always been able to rent my property. Gem and Saskia are professional, helpful and friendly to deal with.Always on the phone to help with concerns and queries and smoothly make the transition to one tenant to another.I look forward to keeping my business with them for many years.
Hi Mark, thank you for sharing your experience with us as a Landlord. We're delighted to hear you've used our service for a number of years and look forward to assisting you in the years to come. Best wishes!
5/5
TrustpilotThomas Newton with Chestertons…
Thomas Newton with Chestertons Knightsbridge was fantastic. Very responsive, got all questions answered promptly. Lead us through the tenancy process efficiently. A very upbeat and polite young man! Very happy we got to work with him.
Thank you sharing your experience with Chestertons!
5/5
TrustpilotHelpful and proactive
Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.
Dear Helen,Thank you for leaving us such a wonderful review. We are delighted to read that you loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
5/5
TrustpilotI met Carmen on the property website
I met Carmen on the property website. She replied my request very quickly and happy to explain everything about the property or any difficulties i had in the tenancy contract.Always reply fast, very friendly, and very professionalDont hesitate talk to Carmen as I believe she is always happy to help!
Hi Tianrun, thank you for your review. We're thrilled to read that Carmen was quick to reply to your questions and assisted you with the tenancy contract. If you have any other queries, please do let us know.
1/5
GoogleI am extremely disappointed with Chestertons Tower Bridge agency. I scheduled an appointment with them to view and evaluate my flat last Thursday, and despite receiving a confirmation email that clearly stated the agreed date and time, no one showed up. When I called them the next day, they informed me that they had failed to put it in their calendar. We rescheduled the viewing for today, and yet again, no one showed up. This level of unprofessionalism and disregard for a client's time is unacceptable. They have proven to be unreliable and a complete waste of time. I would strongly advise against using their services.
1/5
TrustpilotThey totally had their eyes on the…
They totally had their eyes on the landlord's wallet and not us or our friends when it came to renewing. Why? Greed, plain and simple.Even though we said yes to their renewal offer twice, they still tossed the property onto the open market. They tried to blame the landlord, but we know that's just a classic Chestertons move.Honestly, the worst agency we've ever had to deal with.
Hi there, we're sorry to see you have left this review. You should receive an email from Trustpilot requesting further details. If you could please reply to this at your earliest convenience, we will look into this as soon as possible.
5/5
TrustpilotWould highly recommend Chestertons…
Would highly recommend Chestertons Knightsbridge in particular Dawn extremely professional a joy to work with. A refreshing change from other high street agents. Would highly recommend if you would like a hassle free move.
Thank you for the five star review!
5/5
TrustpilotBrilliant
Brilliant! Best price achieved, always contactable, very knowledgeable, handled buyers with respect. Excellent communication throughout...and exceptionally quick from offer to completion. Best estate agent experience I've ever had. Thanks to Kevin and Scott.
Thank you for sharing Helen! We are so pleased to hear this.
5/5
TrustpilotAttention to detail
Attention to detail, timeliness of responses and good all around knowledge of tenant management has made the current dealings with Chestertons (Ann Dickson more precisely) a pleasure. In a sector that has been affected by high turnover, it is once again about good managers which are rare, should be supported and retained. Hope it continues.
Hi Ilir, thank you for sharing your feedback with us. We're delighted to read that Ann and the team provided a first-class service for you. Should you need anything further, please do not hesitate to get in touch.
1/5
TrustpilotBeware their endless marketing spam
Asked for a valuation, estate agent turned up thoroughly unprepared. Undervalued the house and did not know anything about the area or recent sales of near identical houses at higher prices. I chose to use another estate agent. The problem is that they will not now leave me alone, this is a year later! Endless marketing calls and emails and my repeated attempts to ask them to stop have come to nothing. No other estate agent has done this. The latest muppet at the company tried to justify the lack of any option to remove my data from their lists in their email on the basis this was a business email rather than marketing. I look forward to seeing what the information commissioner has to say about this, as that seems the only option to stop the endless hassle from this company. Best advice, avoid them at all costs.
Hi Darren, thank you for flagging this to us and we sincerely apologise for any inconvenience this has caused. Upon further investigation and as part of our GDPR obligations, we can confirm that you have been fully unsubscribed from our systems and all of your data has been removed. Should you have any further queries, please email us at social@chestertons.com and we can assist you further.
5/5
TrustpilotThank you
It was my first time renting and I was very anxious but Arsida made me feel at ease and updated me throughout the process. Always available to answer my messages anytime of the day.
We are pleased to hear this! Thank you for your review Naoemi.
5/5
TrustpilotEfficient and helpful service
Chestertons’ agent facilitated a rapid and smooth process of assessing the property and then facilitating the conclusion of terms even though I was abroad the entire time. Sebastian was quick to respond and always helpful in his guidance.
Thank you for sharing!
1/5
TrustpilotAbsolutely horrible
Absolutely horrible. If you are considering renting or buy, not this place. We rent a flat from them, they promised to do professional cleaning, and removal of the cigarettes smell when we viewed. When we move in, the house smell horribly with strong cigarettes smell, sink rusted, full of landlord stuff which we were not informed before moving in. We asked if they can do cleaning again and remove the smell, they said its up to their standard and we need to prove they havent done it. We are non smoker and we really hate the smell of it. They also said furniture couldnt be removed as it is not agreed on the agreement. We requested them to remove furnitures 2 months before moving in, and they kept saying they could not contact landlord. Also, there is a car parking with the flat, when we move in, they said the previous tenant broke the fob and so we do not have access to the parking space until we replace the fob. They would not talk to conierge or offer a temporary place for parking. Nothing was done, very disappointed. Complaint process is starting and I might have to seek legal advice on that.
Thank you for getting in touch Wang. We are really sorry to hear of your experience with Chestertons.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
1/5
TrustpilotAvoid this agency! Awful experience
Avoid this agency!They are absolutely terrible. Worst agency I've ever dealt with.They charge the tenants with very high fees at the end of the tenancy. Fees which should not be charged. What they do is when you move in they hire an external company (very shady) to do a check-in report in which they purposefully omit a lot of damages (scratch marks, missing screw caps and other strange things like that) that are already there and then at the end of tenancy they say that you have to pay for these even though these damages were already there when you moved in. Photos and videos you took when you moved in don't help because their employees just want to rob you and charge you for something you haven't done.Chestertons agency also keeps your deposit for a really long time (4+ weeks) and even if you clean the flat or hire a professional cleaning agency they still charge you for cleaning (or they ask you to hire their "friendly" cleaning company which will charge you a ridiculous £300+ fee).If you're a landlord - be prepared that they will also charge you enormous fees for their shady check-in and check-out report.If you try to talk to them politely about something on the phone they immediately get defensive and very rude.Please, to everyone who reads this - don't make the same mistake I did and do not trust this agency. Awful, awful experience.
Thank you for getting in touch Emkey. We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotWe had a great experience with John…
We had a great experience with John Lorms and the team at Chestertons. Prompt and helpful!S&Y - Pimlico
Thank you for your feedback Steven, we really appreciate it!
4/5
TrustpilotMark Kardos has been extremely…
Mark Kardos has been extremely professional and helpful throughout our tenancy and in the most recent home visit.
Thank you for your feedback Marina, we really appreciate you taking the time to leave this review for Mark! Wishing you all the best!
1/5
TrustpilotScam artists - Took our holding deposit, ignored us, left us without a place to live, lied to us and didn’t refund deposit.
Chestertons told us the landlord had accepted our offer and that we should pay a holding deposit. Then ignored us for days, only to contact us to say that the landlord had decided to go with a lower and worse offer, because Chestertons hadn’t done their job. They then lied to us that they had contacted the landlord (Chestertons had initially said they couldn’t do their job properly because they couldn’t get hold of the landlord) and they didn’t want to negotiate, and decided to go with an offer lower than ours. No landlord on earth would ever accept worse terms and less money. Chesterton staff will take your money then lie to you, will waste your time and leave you at risk of becoming homeless. They clearly are of no benefit to landlords either if they don’t communicate properly or pass on money paid to them by tenants/prospective tenants. If this is how they do lettings, I can only imagine how they mess the lives and waste money of those buying property (where the stakes and values are much higher) with them. Avoid these scam artists.
Thank you for getting in touch Ana. We are really sorry to hear of your experience with Chestertons.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotSharon has been really helpful guiding…
Sharon has been really helpful guiding me through a changing of tenant process, always being available to answer questions large or small throughout
Dear Ash,Thank you for leaving us a 5* review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Wishing you all the best for the future.
5/5
TrustpilotAmazing experience with Chestertons
My wife and I were looking to rent a 2 bed and came across a beautiful listing by Chestertons. It fit our budget and our overall expectations. We had Lauren Christy from the Chestertons team who supported us through the entire process and was super quick and responsive to any of our queries. Glad we had someone like her to guide us through the entire process. I would surely recommend Chestertons to anyone looking out for a property.
Thank you for sharing Harshan!
5/5
TrustpilotJonathan and his team have recently let…
Jonathan and his team have recently let another clients apartment and again did a fantastic job. They achieved an incredible rent from a very good tenant. I highly recommend Jonathan and his team
Thank you for the 5 stars
5/5
TrustpilotI have been a landlord for many years…
I have been a landlord for many years and chesterton looked after my property. Ms Zelda Carr have been recently in charge of looking after that property, and she has proved herself to be attentive to detail, gives sound avise, efficient and pleasant to deal with with. 5 stars to her.
Hi Balsam, thank you for sharing your experience as a landlord with us. It's great to hear that you've used our Property Management service for a number of years and Zelda has been a pleasure to work with. Let us know if you need anything else.
5/5
TrustpilotThanks Natasha Evans
Thanks Natasha Evans, manager Chesterton’s, for the high quality and good service which arranged my compliance checks.
Thank you for taking the time to leave a review for Natasha and the rest of the team. It's lovely to hear that your compliance checks went through smoothly!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Tower Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
