Chestertons Tower Bridge reviews in Southwark

★★★★★ 5/5

Trustpilot

We are immensely grateful to Kerl and…

We are immensely grateful to Kerl and Abby from Chesterton for their invaluable assistance in helping me and my flatmate find our dream home. We've now settled in and couldn't be happier with the location, interior design, and layout of the house. Their professionalism and dedication made the entire process a smooth and enjoyable experience. Thank you, Kerl & Abby, for making our home search a success!

Skyler · 7 November 2023

★★★★★ 5/5

Trustpilot

Friendly staff

Everyone involved in the move was friendly and as helpful as can be. Charlie in SW Letting was particularly helpful and was always involved and checking in to make sure the transition was smooth and no problems along the way.

Jad · 18 August 2021

★★★★★ 1/5

Trustpilot

Worst experience in my life

Worst experience in my life. Unreliable and fraudulent. I took a short term let. After signing the contract and paying advance, they ask me for more money in addition, without a receipt. I send total payment in two payments because my bank did not allow me to make such a large transfer. I send both transfer copies in an official document with CRO. One payment arrives, the other one does not by the weekend. They do not give me the keys. My lawyer is getting me a full refund. Never go to scoundrels like them. Be careful.

Marco · 30 September 2022

★★★★★ 5/5

Trustpilot

Assistance with new landlords certificate

Hanna Malanyuk was very helpful in providing me with the information required to complete the new landlords certificate form.

CAROLINE · 2 November 2023

★★★★★ 5/5

Trustpilot

Tamara Price was so helpful and…

Tamara Price was so helpful and personable and helped massively with advice and suggestions for submitting the strongest offer we could for a flat. We were successful in getting accepted for said flat.

Rosie · 15 August 2022

★★★★★ 5/5

Trustpilot

Great customer service

Team at Chestertons have been very good at providing a high level customer service and Hanna Malanyuk, who has been assisting us with various tasks from compliance to arranging works in a property, has been wonderful. She is knowledgeable, professional and efficient. Having Hanna by our side gives a pice of mind and we are very grateful for having her to look after our property. Thank you!

Iryna · 1 November 2023

★★★★★ 5/5

Trustpilot

Tamara Price was exceptional

Tamara Price was exceptional and quick to answer all my questions. Unfortunately, the deal didn't go through, but she continued to help us find a new home! Professional and knowledgeable of the market!

Gonçalo · 12 August 2022

★★★★★ 5/5

Trustpilot

Have been waiting since May to get some…

Have been waiting since May to get some work organised in my flat. Since Richard Parkin took over there seems a sense of urgency and renewed quotes are now sensible and more favourable to me as the flat owner than previously. Five stars are specifically for Richard's help so far NOT a general judgement.

John · 22 July 2024

★★★★★ 1/5

Trustpilot

Rude and Unprofessional

The estate agent I dealt with was so rude and repeatedly asked if I could afford the flat before even viewing the flat. He assumed I had no knowledge of the current renting market and was very condescending when I told him my price range. When I turned up to my viewing, he dismissed me and didn't introduce the flat at all. I 100% do NOT recommend this place to anyone.

Jacko · 17 July 2023

★★★★★ 4/5

Trustpilot

I have been using chestertons for a…

I have been using chestertons for a while and they really have shown so much care and attention in helping to find the right property for me. They are a great team and unlike other estate agents talk to each other in different offices! They are helpful and really lovely to deal with!

Consumer · 7 August 2024

★★★★★ 1/5

Trustpilot

Avoid using this company by all means

Avoid using this company by all means -We lived in a property managed by Chesterton's for a year. In the time we lived with them, we reported issues with the accommodation in the first week of moving into the accommodation, they didn't sort this in the 9 months of us living there. They constantly sent someone out to 'price it up', but never once did someone come to fix anything. Things like not providing keys for the windows to open, bath panels and shower's hanging off the wall. We had 4 different property managers in this time as people kept leaving the company. The guy who came round to look at the property to price up the issues mentioned that the accommodation was that poorly put together that he couldn't believe it. After 9 months of getting tired of nothing being fixed, we decided we had to get out.Once we left, we were assured that we would not receive any cleaning charges if we used their registered cleaners. When handing over the keys, Andrew mentioned that the flat was cleaner than it was before we moved in. After using their cleaners, they still tried to take £160 for a cleaning charge. The individual who has been working on getting our deposit back has been everything but competent, we had to wait 2 months for our deposit to come back. It's gotten that bad that even the property owner has mentioned to us that she will never use Chesterton's again. I would love to leave a 0 star but for some reason that isn't possible.Considering we had nothing fixed in the time that we lived in the accommodation, we thought we'd be able to leave the flat. Instead we had to pay over £600 to leave early.I would avoid using this company at all costs, not only will you have nothing fixed, but they will also try to scam you out of most of your deposit.

Olly · 13 September 2022

★★★★★ 5/5

Trustpilot

I have worked with a few people from…

I have worked with a few people from Chestertons, but Tsion Tesefay has been a delight to work with - professional, efficient and kind.

Bianca · 17 February 2025

★★★★★ 1/5

Trustpilot

Be careful

Be careful, they make you pay their bank fees!!

René · 16 January 2026

★★★★★ 5/5

Google

We had a pretty straightford transaction buying a flat in Shad Thames a few weeks ago but the experience was raised from good to great by the help and personal attention of Chestertons Tower Bridge and in particular John Nightingale. Right from the moment we met him as an unlikely walk in on a Saturday afternoon he could not have been more helpful and caring throughout the whole viewing and buying process right through to some weeks after completion when he was still working hard on our behalf to make sure that everything was in order and we were happy. I get the impression that the whole team here shares the same values and wish that all estate agents were this good.

Bub · 25 October 2018

★★★★★ 1/5

Trustpilot

Rude and unresponsive! Awful experiences

We are renting our flat through Chestertons and the whole experience since we moved in has been shocking. We are constantly ignored when we report issues and have to chase all the time. We have 2 ongoing issues one that was reported 3/4 months ago. We were told that someone called Fiona left and have been dealing with someone new who is even worse. No communication happens internally so when people are on holiday you have to start the process all over again. Would never ever go through Chestertons again

Jasmin · 9 September 2022

★★★★★ 5/5

Trustpilot

The Chestertons team are wonderful!

The Chestertons team are truly wonderful to deal with. Madi was so helpful throughout the whole process and made our renting experience easy and stress free! Thank you and we will definitely use you again in the future!

Sophia · 9 November 2021

★★★★★ 1/5

Trustpilot

Thieves not paying for work done at property

Hi please be careful of this company and their landlords as work has been carried out at a flat but the landlord and company are refusing to pay. Only £700 but the don’t seem to be sorry or to be willing to pay as they are not replying to calls or texts please other people be careful

Dont · 22 May 2024

★★★★★ 5/5

Trustpilot

Smoothly done

Smoothly done, thank you Niema

Helen · 1 August 2024

★★★★★ 1/5

Trustpilot

Avoid, Not recommended.

I'm an landlord and I have recently signed a new contract with Chestertons for a new tenant. The starting date is set for 25th June, however, Chestertons only informed me when I asked them on 26th June, that the contract didn't commence because they need me to sign some other documents. Therefore, they had to push the start date to 29th June. I had to chase Chestertons all the time. They only arranged me the documents for me to sign on 29th June at 6pm! Both me and the tenants were stressed out on the day. But finally we got all the documents signed. Chestertons pushed the start date by 4 days which is a financial loss for me. And I only found out the contract didn't start because I chased them for landlord statement. I wouldn't recommend Chestertons as your property manager.

QQQQ · 1 September 2022

★★★★★ 5/5

Trustpilot

Flawless Renewal Process

Alice was superb. She navigated the tenancy renewal process flawlessly.

StephenM · 29 April 2024

★★★★★ 5/5

Trustpilot

Thank you to Chestertons Barnes

We have used Chestertons for the sale of my flat last year and it took a while but yielded result this year. I dealt mostly with Stuart who followed the progress of the sale and always promptly updated me. He is not only very professional but his duty of care extended to after my husband and I moved into our new property. I would have no hesitation in recommending Chestertons.

Carole · 27 July 2023

★★★★★ 5/5

Trustpilot

Speedy and thorough service

Liam was great a finding, keeping me informed and managing the tenancy of my property. The whole process went smoothly. Would heartily recommend Liam and the rest of the Chestertons team at Battersea Rise to anyone in the area.

Laurent · 19 August 2021

★★★★★ 5/5

Trustpilot

Rented a flat near Clapham Junction…

Rented a flat near Clapham Junction using Chesterton Lettings. Tamara Price was my point of contact in Chesterton. She has managed to arrange the viewing and finalise the offer within a very short time frame. Professional and friendly service.

Remount · 18 August 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings, Jasmine

Jasmine, from Chestertons Kew Letting team, helped us to find a perfect tenant a few weeks ago. Jasmine is professional, patient and good at communication. Our tenant also told us that he thinks Jasmine is great. Thank you Jasmine.

Lu · 18 August 2021