Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCharlie at Chestertons
My husband and I had a great experience with Chesterton’s Connaught Street, Charlie was great from start to finish, really professional and helpful, showing us great properties that matched our search. He also went out of his way to accommodate viewing a place we then made an offer on. Best experience with an estates agency we have had. Thanks Charlie!
Caroline · 7 April 2022
Agent replied · 26 December 2024
Thanks for your review Caroline! We are pleased to hear of your experience with Chestertons.
★★★★★ 5/5
TrustpilotRowland Blackmore - Exceptional Estate Agent
Rowland has been incredibly helpful throughout the entire process. He had all information we requested to hand and quickly replied to any additional queries we had. He was extremely efficient at processing our offer on the same day we viewed the property. He was very approachable and made us feel relaxed throughout the entire process. We would highly recommend Chestertons to any prospective tenants.
Cameron · 19 August 2021
Agent replied · 26 December 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotDuring a recent management inspection
During a recent management inspection, Risida was super helpful. She was friendly, professional, knowledgeable and very efficient.
Maxine · 5 February 2025
Agent replied · 9 February 2025
Hi Maxine, thank you for taking the time to write a great review. We are so glad Risida was helpful, professional and knowledgeable.
★★★★★ 5/5
TrustpilotI recommend Chestertons very highly
Chestertons have just let my flat and the whole process was a joy to experience; each department is efficient and helpful, and prepared to go the extra mile to reassure and smooth the journey.I’m especially grateful to Simone Green, Tom Hadley and Ruth Peterson. 🙏🏻 Special thanks too, to Frances Boyt, who handled my call yesterday so well and set the tone for a super full management, looking after all aspects of my rental after move in day. Very highly recommended!
LAO · 12 June 2024
Agent replied · 26 December 2024
Hi LAO, thank you for your wonderful feedback. We're thrilled to hear that your experience with Chestertons was so positive. Simone, Tom, Ruth and Frances will be delighted to know they made a lasting impression. Looking forward to working with you!
★★★★★ 5/5
TrustpilotGreat help during tenancy renewal
Lavie and Alice were very helpful in renewing my tenancy. They efficiently coordinated with the landlords and ensured our needs were met. Thank you!
OR · 21 October 2024
Agent replied · 26 December 2024
Hi OR, thank you for your review. We're thrilled to hear that Lavie and Alice assisted you with your renewal and everything went smoothly. Best wishes!
★★★★★ 5/5
TrustpilotWould highly recommend
A very smooth and easy process thanks to Joanna at Chestertons. Great communication from start to finish with problems or concerns addressed promptly. Her friendly & professional nature really made us feel at ease with everything, and made the whole experience far less stressful. Thank you for finding us the perfect home, we would highly recommend going through Chestertons because of Joanna.
Nicki · 10 November 2021
Agent replied · 26 December 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotI recently had to do a docu sign and I…
I recently had to do a docu sign and I needed help.Niema was very understanding and helped me through the whole process.
Mrs · 18 November 2024
Agent replied · 26 December 2024
Hi Catherine, thank you for the positive feedback. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
TrustpilotExcellent experience with Leusa
Leusa helped me find and move into my flat over the past 3 months. She has been the most lovely and caring agent I have worked with. It wasn’t a straightforward process as there was “competition” for the property I wanted to rent, but she communicated very well, during the offer process, and thereafter. Always available, answering questions fast, iterating with the landlord on my questions, but above all, I really felt she was transparent with me throughout the process and never tried to push me in any unreasonable way. Very happy to have met her!
Filitsa · 5 June 2024
Agent replied · 26 December 2024
Hi Filitsa, thank you for your kind words! We're delighted to hear that Leusa provided excellent support and care throughout your flat search. We'll pass on your appreciation to her. Best wishes!
★★★★★ 5/5
Trustpilot5 stars for Juliette
Perfect experience with Juliette who helped us find a perfect flat after a desperate week of apartment hunting ! Everything is fast and clear I highly recommend.
Laura · 30 August 2024
Agent replied · 26 December 2024
Hi Laura, thank you for taking the time to write a great review and sharing your experience with Juliette. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotAmanda Goodman has been excellent
Amanda Goodman has been excellent. She has dealt with our account in a professional and efficient manner. We have had a positive experience since we have dealt with Chestertons.
Andrew · 26 July 2024
Agent replied · 26 December 2024
Hi Andrew, thank you for your feedback. We're glad to hear everything is running smoothly with Amanda and is on hand when needed. Please feel free to let her know if you need anything else.
★★★★★ 5/5
TrustpilotSince taking over as my property…
Since taking over as my property manager Isaiah Samuels has been responsive and willing to work with me on any issues that arise. He is professional in his communication.
Chloe · 23 July 2024
Agent replied · 26 December 2024
Hi Chloe, thank you for leaving a review for Isaiah. It's lovely to read that he's been responsive and helped you with various issues. Please do let him know if you need anything else.
★★★★★ 5/5
TrustpilotDawn Cunningham is a superstar
Dawn Cunningham is a superstar. She found us a stunning place and organized everything perfectly for us to move in within a week!
Siri · 25 October 2024
Agent replied · 26 December 2024
Hi Siri, congratulations on your new home and thank you for sharing your experience with Dawn and the team. Wishing you all the best!
★★★★★ 5/5
TrustpilotThank you Ioana!
I contacted Ioana before our move-in into a Chestertons property and had a great experience, she was very kind and helpful.
Luca · 14 April 2026
Agent replied · 28 May 2026
Thank you, Luca! We're thrilled to hear about your positive experience with Ioana. Our team is dedicated to providing timely and helpful support, and it’s great to know that we met your expectations. Wishing you all the best in your new property!
★★★★★ 5/5
TrustpilotRoni Bathaei was exceptional:)
Thanks so much to Roni we were able to secure our first apartment in Belsize Park in a really competitive rental market this year. Roni has been super patient, responsive and supportive throughout the process and went above and beyond to make things happen under a pretty pressing timeline. Thank you so much again Roni!
Hazel · 7 September 2022
Agent replied · 26 December 2024
Thank you Hazel!
★★★★★ 5/5
TrustpilotLeusa Ellis
Leusa is very helpful in finding me a good appartment in Pimlico .She is helpful patient and understands what I need.The whole experience is very smooth and fast. I really appreciate that
Yihan · 20 May 2024
Agent replied · 26 December 2024
Hi Yihan, thank you for sharing your experience and congratulations on finding a new home in Pimlico. Please do let us know if you need any further help. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotStav Nicola
We got our flat through Chestertons and Stav Nicola was our agent. Stav was super helpful and was hands down the best real estate agent we have ever worked with. We would use Chestertons again just because of the experience we had with Stav and we would not hesitate to work with him again. We could not have asked for more.
Luke · 10 November 2021
Agent replied · 26 December 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotLandlord rental renewal
Niema Latif at Chesterton Renewals has been a wonderful contact for me to deal with. She has been extremely helpful and supportive throughout the rental renewal process.I really appreciate all of her help.
Karen · 29 April 2024
Agent replied · 26 December 2024
Hi Karen,Thank you for taking the time to write a great review and sharing your experience with Niema. Its great to hear how helpful and supportive she was throughout the process.We wish you all the best.Kind regards,Chestertons
★★★★★ 5/5
TrustpilotKerl Ellie was very helpful with every issue
I recently used chestertons and while there were many issues along the way, the issues were solved, and Kerl Elie was always available to help me, even over the weekend. I would recommend Chestertons to anyone trying to rent a flat!
Pedro · 7 November 2023
Agent replied · 26 December 2024
Thank you for your feedback Pedro, we're glad to hear Kerl was on hand to help you throughout the process. Please let us know if you need anything else.
★★★★★ 1/5
TrustpilotChestertons have been bombarding me…
Chestertons have been bombarding me with junk mail which are just full of the typical nonsense such as "Your property is particularly sought after""Chesterton has a list of buyers"Which is nonsense as (without going into reasons) our home is not at all sought after.Told them to stop sending us junk but they don't stop, hence the review.
Robert · 25 May 2022
Agent replied · 26 December 2024
Hello, so that we can assist please can you respond to the email from Trustpilot with a little more information to help us locate your property. Thank you
★★★★★ 5/5
TrustpilotWe are glad to have Kate Bennett’s…
We are glad to have Kate Bennett’s professional & friendly support to help us source and close the tenancy agreement of our first home in UK within 10 days. Her patient advice to this foreign family from Singapore made our relocation relatively smooth. Chestertons’ online portal gives us clarity of step-by-step process and actions on contract and services. Nice job!
Jerry · 21 December 2021
Agent replied · 26 December 2024
Thank you Jerry for leaving your review. We are so pleased to hear this!
★★★★★ 5/5
TrustpilotChestertons South West Lettings, Sebastian & Amy
Sebastian at Chestertons Nth Barnes was instrumental in getting good quality tenants and a fair monthly lease rate. Both on the initial lease and when we needed to find new tenants. He has helped us understand the impact Hammersmith Bridge had had on the local lettings markets as well as how to navigate some of the resent lettings regulation changes. Thanks Sebastian.
Justin · 17 August 2021
Agent replied · 26 December 2024
It is excellent to hear you had such a positive experience with Sebastian and the team in Barnes - thank you for the review!
★★★★★ 5/5
TrustpilotSharon Chattalis was very helpful
Sharon Chattalis was very helpful, and patient along the way. Instructions are clear, and letting everyone know what happens next and expectations! Highly recommended for everyone to use their services.
Charley · 18 June 2024
Agent replied · 6 February 2025
Dear Charlie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotPaid Rent and Deposit, Denied Access to Property
I had a very disappointing and stressful experience with Chestertons and would strongly caution others to be careful.
Nihat · 1 May 2026
Agent replied · 28 May 2026
We genuinely regret hearing about your experience, Nihat. Your feedback is invaluable, and we take it seriously. We're committed to improving our processes and ensuring better support for our clients. Thank you for bringing this to our attention, and we hope to make it right in the future.
★★★★★ 5/5
TrustpilotTamara has been an enormous help when…
Tamara has been an enormous help when renegotiating my tenancy, informing me of the recommended rental price and ensuring I am fully aware of all my options. Very efficient.
Penelope · 3 July 2024
Agent replied · 26 December 2024
Hi Penelope, thank you for your feedback and congratulations on the renegotiation of your tenancy. We wish you all the best!
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