Chestertons Surrey Quays reviews in Southwark

★★★★★ 5/5

Trustpilot

Highly Recommend

I have been a client of JP Homes for over 10 years. I cannot rate them highly enough. As a landlord there are many challenges along the way, and I have always relied on JP Homes at my most challenging moments. I wouldn’t hesitate to recommend them. Particular thanks to Zosia who I have dealt with closely over the years for my rentals. She epitomises everything you expect from someone in the sometimes complex profession of dealing with the delicate negotiations between tenant and landlord.

Fabienne · 26 July 2023

★★★★★ 1/5

Trustpilot

Chesterton’s with-held a third of rent for best part of a year

Chesterton’s bought out Featherstone Leigh who sourced our tenants for us and who were great. However….For almost a year Chestertons did not forward the correct rent. They denied this at first, of course, until the tenant was informed and rightly became upset with them. We’re seeing what the property ombudsman says now. Needless to say avoid these clowns like the plague!

MR · 9 October 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Chestertons, especially thanks to Risida and Prue

I rented with Chestertons for three years until the landlord decided to sell the property. Everything was managed by Chestertons rather than through the landlord and I had an excellent experience using Chestertons throughout my tenancy. I would love to commend Risida Geeganage who is the Property Manager. She is friendly, professional, very easy to deal with, has great communication and always responds quickly. Any queries or issues I had were immediately resolved. Thanks to Risida the renting process was very easy and stress free. Risida was also extremely kind and helpful after my tenancy ended and returning my initial deposit. I would also like to commend Prue Semba who helped me throughout my initial property search and has always been friendly, charismatic, professional and also goes above and beyond for her clients. Thank you Chestertons for the last three years. I would highly recommend using Chestertons in the future.

Mylynn · 28 February 2025

★★★★★ 5/5

Trustpilot

Work with Aiste at Chestersons!

Aiste provided exceptional service for me in finding a flat recently. She responded to my request within 2hrs, immediately got me in to see the apartment, communicated with me on other offers, and how to make mine competitive, and walked me through step by step the process through completion. She was prompt, always supportive and helpful when I needed it even after her responsibilities were over. I'm so grateful for her attention to detail, punctuality, speed of response, and good customer service. Ask for her - she's fantastic. Thank you Aiste!

Shelly · 5 July 2023

★★★★★ 5/5

Trustpilot

Highly impressive and dedicated team of professionals

I have been impressed with the service of Stephen and his team right from our first interaction in approx 2009 when I was looking for a new property manager. I didn't chose Chestertons then due to their management fees being higher than the company I chose at the time.Stephen stayed in touch every year religously to see if I needed to review my property management. Eventually in approx 2019 that time came, and I went changed over to Chestertons. Their knowledge, efficiency, communication, and professionalism far surpasses any other company I've worked with in my 20+ years of property investment.The team are highly responsive in dealing with any issues, keep me informed, and I can honestly say, do a terrific job of managing my property.Even if the fees are a little bit higher, it's worth every penny. It goes without saying you get what you pay for.Monica Parvin

Monica · 5 July 2023

★★★★★ 5/5

Trustpilot

Timely & efficient support from Ioana

Customer service over the phone is always super responsive & helpful! Our washing machine broke & tripped the fuse and Ioana supported with practical advice on how to get the lights back on, arranged for an emergency electrician as well as a replacement washing machine in just a few days.

Rosie · 15 May 2026

★★★★★ 5/5

Trustpilot

A very satisfied customer

Chestertons were the most proactive of the 4 local estate agents we used to rent our flat and their energy and advice ensured we had a very successful outcome. Rosie was outstanding managing the process and keeping things on track. A huge thank you to Rosie and the team.

Joss · 4 February 2025

★★★★★ 5/5

Trustpilot

AMAZING TEAM!

The selection of properties at Chestertons is abundant and certainly you shall find what you are searching for, but most importantly the team working at chesterons is incredible! Between Rosie, Abbi and Tom, they worked their magic and were able to move us into our place meeting all our requirements and more in record time!Thank you Rosie, Abbi and Tom, you truly made our experience impeccable!!! All the best to you all and the Chestertons team.Tareq

Tariq · 3 October 2023

★★★★★ 5/5

Google

I'm very pleased with Chestertons' full management service, and particularly with Kristian, who handled the entire process provided excellent advice and support throughout. The fees are fair and everything is refreshingly transparent. Having worked with other agents in the area previously, I can confidently say that I am much happier with Chestertons' standard of service. Highly recommended!

Philip · 16 March 2026

★★★★★ 5/5

Trustpilot

Amanda Goodman…

Rarely write reviews but my recent experience with Amanda Goodman compelled me to. Amanda is able to wear many hats, and is an expert when it comes to managing the relationship between the tenant and the landlord. Aside from immense property experience, she uses empathy and genuinely cares about the customer experience and getting it right. She always follows up diligently and executes on everything she says she will. This is why a recent tenancy renewal went through - because of Amanda and how she handled many moving parts.

Andrew · 8 June 2023

★★★★★ 5/5

Trustpilot

Exceptional experience when it came to finding tenants !

I had an exceptional experience with Chesterton Pimlico when it came to finding tenants for my property. James and Andreea, in particular, did a remarkable job by successfully locating the perfect tenants within a remarkably short span of just two days. The entire process was incredibly effortless and seamless. I would highly recommend Chesterton Pimlico to any landlord who is seeking the ideal tenants for their property. Their expertise and efficiency make them the go-to choice in the industry

Consumer · 24 May 2023

★★★★★ 5/5

Trustpilot

Jasmine is an amazing property manager

Jasmine is an amazing property manager, always super helpful and reliable

Ugochukwu · 12 February 2026

★★★★★ 5/5

Trustpilot

I rented a flat near UCL through…

I rented a flat near UCL through Chestertons. I still remember Georgina phoned and convinced me to view the flat. Thanks to Georgina for persuading me. The property manager Catherine is a nice lady. She responses to the emails very promptly and I feel very comfortable speaking to her. I enjoyed my stay at the flat and would choose Chestertons again.

P · 26 June 2024

★★★★★ 4/5

Trustpilot

As a landlord

As a landlord, this is my second consecutive tenancy via Chestertons. I deal with Gary Noone, Director Lettings in their Battersea office. It’s always a pleasure dealing with Gary and his team. They’re all efficient and supportive, and understanding of client needs. In particular, I’m always delighted to do business with Gary. I’m unsure if this is how Chestertons operates in all their offices, however, I’ve had a very good experience of dealing with Gary and his team.

Ms · 8 June 2023

★★★★★ 5/5

Trustpilot

Katherine ma

"I recently rented a home through Katherine Ma and I couldn't be more satisfied with the experience. Katherine was professional, attentive, and made the entire process seamless. She promptly addressed all my questions and ensured that everything went smoothly. I highly recommend her to anyone looking for a reliable and efficient leasing agent for their next home."

LULU · 31 August 2024

★★★★★ 5/5

Trustpilot

One of the good ones

Dealing with estate agents is never ideal but actually Shannon took us on a magic mystery tour of nice flats, was lovely and engaging all along and found us the place we have now moved into. No hard sell no BS just very personable and read what we were looking for. After a month of flat hunting and 25 visits we were pretty burned out, Shannon was a welcome relief. The application process went smoothly and Shannon was helpful all through. Thanks

Chris · 4 April 2023

★★★★★ 5/5

Google

Grace was incredibly helpful and friendly throughout, communication was excellent, and she sourced me tennants who paid upfront and at a great rate. A real asset to Chestertons.

Amran · 4 September 2025

★★★★★ 5/5

Trustpilot

Excellent experience in buying a house with estate agent Louis Nafzger from Old Brompton Road branch

Louis Nafzger from the 44-48 Old Brompton Road branch was outstanding in helping me complete on a house I have just bought today! Louis was very attentive, neccessarily so since we had an ambitious completion date of around one month after our offer was accepted after a wee bidding war! This date was achieved largely because Louis was brilliant at communicating progress between the sellers and us on pretty much a daily basis. Thankyou Louis! You made a potentially difficult and stressful process so much smoother and easier! Chestertons are lucky to have you as a member of their staff! It also says alot for this branch and the real effectiveness and excellence of his managers in their ability to support Louis so he could excell in his role!

Frankie · 29 March 2023

★★★★★ 5/5

Trustpilot

Happy with the property

I contacted them at the beginning of this September, about the property. They contacted me and set an appointment for a quick look. Things were proceeding in a professional, precise and experienced manner. Mr. Martin was very cooperative and easy to negotiate with. He responded to all my inquiries and given me great advice and tips .I am now in the same property that I spoke about. Thank you to all the staff.

Ali · 10 October 2023

★★★★★ 5/5

Google

Good Job by Kristian Sullings and his team. They found me a good tenant and where quick to support through a hectic period. As a landlord i would recommend this team in SQ office.

Raj · 22 June 2025

★★★★★ 5/5

Trustpilot

I rented a flat with this agency in…

I rented a flat with this agency in 2021 and today was the day for one of the agents to make one of the annual visits. Anson Nyako was amazing! Professional but frendly and willing to answer my questions without hesitation and with a lot of patience and happy to help. I am comfortable knowing that now if I have a problem I will contact him through his email. Communication to arrange this visit was also impeccable. I see that agency standards are rising!! That is great! Because communication is key and Anson Nyako knows that very well!!

Iolanda · 28 February 2023

★★★★★ 5/5

Trustpilot

A great rental experience

I am an international student in the UK. I saw the house I live in online and I like it very much! I tried to contact CHESTERTONS and made an appointment to view the house. They were very efficient and fast, especially Martins, who was very patient in communicating our requirements and terms with the landlord! In the end, the contract was successfully negotiated. Thank you very much to CHESTERONS and Martins!

博皓 · 10 October 2023

★★★★★ 1/5

Trustpilot

Chestertons are the worst of the worst

Chestertons are the worst of the worst. As a tenant, I moved in during lockdown. They never provided me with a check-in report. Over 2 years, i reported many issues which were left unresolved. At the end of the tenancy, they tried to charge me for issues which were present when I moved in (and that had been raised during the tenancy) and refused to provide a response to me challenging individual charges.I had a broken shower for over a month, but they did not care. Due to poor workmanship, it broke again. They then tried to charge me for this, when the original shower was probably 15 years+ old. They made the check-out process difficult and delayed matters, failing to advise me at any point that I only have 3 months to dispute the charges with the TPS. Once I realised negotiations were futile, I was out of time to refer to TPS and they advised me my only option was to take the matter to court. They admitted the person dealing with me was inexperienced and was not following the correct process. That means nothing to me now!I am now left with little option than to issue a claim in the small claims court. PLEASE AVOID THESE SCAMMERS - TENANTS AND LANDLORDS. They show no remorse or willingness to work in good faith to resolve matters. I've rented for many years and never had these type of issues with any other rental agent.UPDATE: I see Chestertons are implying I have not responded to requests for further information. Chestertons provided me with a breakdown of charges are the end of the tenancy. I provided a detailed breakdown in response, with evidence, as to why charges were disputed. That was in October 2022, they failed to respond to this detailed breakdown, with justification and evidence of the fees they were attempting to extort from me. Please do not suggest that it is I who has failed to provide the necessary information to resolve this matter. In addition, it is also worth noting that I made a subject access request and they failed to produce the mid-term inspection report as part of that request, presumably as it supported my position in relation to the disputed charges. I will consider raising this with the ICO in due course.

Dean · 22 February 2023

★★★★★ 1/5

Trustpilot

If I could put 0 stars I would

If I could put 0 stars I would. This agency stole over £1500.00 from my account, as a landlord renting my 1 bed flat with them, I trusted them completely, I never read my statements until I need to submit my tax returns, When I read the statements I discovered my closed balance in December was £1600, and my January opening balance of £20!! where did the closing of Dec disappear to, I called every day and sent emails and I am still waiting for a reply! this is very low for an agency that claims integrity of over 200 years! the agency already takes their fees monthly and when contracts are renewed, so I really don't understand why they did this to me.

A.O · 22 February 2023