Trusted Agent profile · Southwark
★★★★★
1,931 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,931 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chestertons Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotGive Lauren Christy a promotion!
Lauren Christy @ the S. Ken office helped us find our dream flat. We had a particular flat in mind and she was very professional and rigorous throughout our (long) search. Her passion for the industry and helping people really shun through. Thanks again, Lauren!
Thank you for your review Michael! We are so pleased to hear of your positive experience with Chestertons.
5/5
TrustpilotJoyce Pau…
Joyce has recently taken over managing our property. She quickly grasped what work was needed, liaised with the tenants and arranged for workmen to be engaged.Well done.
This is amazing to hear Sarah, thank you for taking the time to provide this feedback. Feel free to reach out to Joyce and the team if you need anything else!
5/5
TrustpilotDelight to deal with
Chestertons and Tamara Price have been amazing in the search for a tenancy. Extremely responsive and transparent throughout the entire process. Easily one of the best Agents I’ve dealt with.
Hi Edward, thank you so much for your feedback. We're happy to hear Tamara and the Battersea team assisted you with your recent tenancy search! Should you need any future help, please feel free to reach out. Best wishes!
5/5
TrustpilotRenewal process smooth as ever with…
Renewal process smooth as ever with Niema . Thank you !
5/5
TrustpilotArsida was 10/10
Arsida at Chestertons went above and beyond to help us get into our new place so quickly, despite many issues she persisted and thanks to her efforts we are very happy with our new home! :)
Hi Adam, congratulations on your new home! We're happy to hear Arsida assisted you so quickly, despite some issues that may have popped up. Wishing you all the best!
5/5
GoogleI have been dealing with Natalie who has been so helpful. I live abroad and knowing that my property is safe in her hands has given me so much peace of mind. I compared Madley against lots of other agencies and really appreciated the personal touch that they offer. Would definitely recommend.
Thank you Vicki, we are delighted to hear from another satisfied landlord!
1/5
GoogleScamming letting agent! Landlord be aware! This letting agent will take your annual letting fee in advance and will not … More
Dear Tong, I am disappointed that you have felt the need to write this review, at Madley we always strive for excellent customer service. However, our terms and conditions are very clear and fair about what happens in these situations, and you were fully aware of our terms when you gave the tenants notice. Our terms clearly state that a refund is only due if the tenant gives notice. I’m sorry that you are now not happy, but as a company we make it clear at the outset, through our terms and conditions, what we do and how we charge, and we have only charged within those clear guidelines. Kind regards, Madley
5/5
TrustpilotMy wife and I had a great experience…
My wife and I had a great experience with Chestertons, specially with Imogen. She was truly prompt with our viewing requests and made us feel comfortable. I will definitely recommend Chestertons.
5/5
GoogleMadley Properties are very lucky to have Carolina Santander as a member of the negotiators team. She is the reason to buy a priperty amd such a pleasure to communicate with her apart from all professional qualities and expertises . Best of luck going forward Regards EvaPositiveProfessionalism
Thank you for such great feedback Eva and the 5star review!!
5/5
TrustpilotAbsolute pleasure!
Working with Chestertons has been an absolute pleasure! As as inventory company, our job can be very time critical when it comes to timings, Sarah, Madi and the rest of the team are always efficient. We look forward to continuing working together in the future!
Thank you for sharing! We are so pleased to hear this.
5/5
TrustpilotI had a great experience working with…
I had a great experience working with Niema Latif. She was professional, responsive, and made the entire process smooth and efficient. I really appreciated her clear communication and support. Highly recommend her services!
5/5
TrustpilotUsed Chestertons for a number of years…
Used Chestertons for a number of years to rent our Property in E14, responsive and good service - Shakil Khan particularly helpful on the Property Management side.
Thanks Dave - we've shared your review with Shakil :)
5/5
TrustpilotHighly recommend for lettings
Highly recommend for lettings. As a Landlord of a residential flat in Balham, I have used the JP team for many years now to find my tenants and they have always acted professionally and promptly. A pleasure to work with.
Dear Emma,Thank you for your 5* review of the service you received from our James Pendleton Lettings team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us and for your continued support.
5/5
TrustpilotJessica Wilson facilitated a very…
Jessica Wilson facilitated a very smooth transition to our new home in Barnes with a seamless process from offer agreed to move in. Jessica couldn’t have been more helpful.
Hi Conor, thank you for your feedback! We're happy to read that Jessica made the process from offer agreed to move-in an easy one. Enjoy your new home and if you need anything else, please do get in touch.
5/5
TrustpilotGreat experience working with Rosie…
Great experience working with Rosie Mummery! She reached out to me about a flat she thought I'd like... I just moved in this weekend :)
Thank you for your review and congratulations on your new home Nicole. Wishing you all the best!
5/5
TrustpilotCouldn’t recommend more!
Super professional experience with Conor Bunn - would recommend him to anyone!
Hi Meghan, thank you for taking the time to leave a review for Conor, he'll be delighted to see this. Wishing you all the best!
5/5
TrustpilotTamara and the Chestertons team were a…
Tamara and the Chestertons team were a great help during our move! Going above and beyond to get the deal across the line. Extremely happy with the service!
Hi Harry, congrats on the move and your new home! Should you need anything further, please do not hesitate to reach out to Tamara and the team. Best wishes!
5/5
TrustpilotI have been using JP for a number of…
I have been using JP for a number of years now and they are reliable and responsive. Suzan, Chris and the lettings team all do a good job
Dear Beth,Thank you for your 5* review of the service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We look forward to continuing to work with you.
5/5
TrustpilotZosia handled my tenant renewal…
Zosia handled my tenant renewal brilliantly - continued communication and advice on the market really helped the process run smoothly
Dear Liz,Thank you for your 5* review of the recent service you received from our James Pendleton Renewals team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotI have been a client at Chestertons…
I have been a client at Chestertons ever since 2007, and they have always maintained a high level of efficiency, excellence, and professionalism. In other words, they get the job done.
Long-standing relationships are at the heart of what we do at Chestertons, thank you for trusting us all these years - we hope to continue working with you for many more! Best wishes
5/5
TrustpilotMews rental
Chestertons have rented my Mews house out for over five years and I have been very impressed by the quick and efficient management offered by Mark Kardos.
Hi Tom, thank you for letting your property through us for the past five years and for your kind words around Mark - it's been a pleasure!
5/5
GoogleVery good approach in securing the property Carmen was very professional
5/5
TrustpilotIt was helpful to have good property…
It was helpful to have good property and housekeeping services during the rental!
Hi Junfeng, thank you for your feedback, we really appreciate you letting us know. If you need any future assistance, please let us know. Best wishes!
5/5
Trustpilot5 Star for Christie who was always very…
5 Star for Christie who was always very responsive, took the necessary actions timely and followed-up on them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chestertons, Southwark won Trusted Agent.
Tell us what you need and we'll put you in touch. Chestertons Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
