Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotChestertons
Chestertons - "You don't even deserve this 1 star"I had terrible experience with this letting agency.Please find below timelines of experience which made our life stressful.Chestertons posted ad for property on 4th Oct.1)Holding deposit was transferred for renting apt. on 6th Oct.2)Referencing started on 7th Oct and was completed by 14th Oct.3)Tenancy agreement was created on 15th Nov.They took 1 month just to create tenancy agreement!!!!4)Tenancy agreement was signed by us on 17th Nov.5)Remaining deposit and 1st month rent was transferred on 18th Nov.6)They made sure that we did not visit apartment twice . We were following up for apartment viewing but they couldn’t give us appointment from 31st Oct till 18th Nov.We received call from Melis on 19th Nov. mentioning that "Even though you have passed referencing checks , we cannot rent this property to you"7)They had our approx 5000£.
Amruta · 8 December 2022
Agent replied · 6 February 2025
Hi Amruta, we are sorry to hear of your complaint. We have reviewed the situation with the relevant team and whilst we understand you were eager to get the contract, there are certain elements and documentation required from both parties before we can complete the contracts.We're aware that you were booked in to view the property twice once you arrived in the country so this request was not ignored, however, on both occasions the current tenant cancelled due to her child being unwell. This was unfortunately out of our control as we cannot enter the property without the current tenant's consent.The current tenants advised towards the very end of their tenancy that they would not be able to vacate as they were unable to find alternative accommodation. Melis contacted you as soon as we got this news and provided evidence when you requested it, to confirm the current tenant's situation. Due to the laws in the UK, we cannot do anything to speed up the vacation process until this has gone through the courts. Melis offered the closest comparable properties that we had on the market at that time to try and assist you as we did not want to leave you without options.Our teams have checked our accounts and we can see your holding deposit was returned to you on the 21st of November and the balance was refunded on the 23rd of November.Whilst we appreciate this has been less than ideal for you and Deepak, the situation is beyond our control.
★★★★★ 5/5
TrustpilotRental Renewal
Niema Latif professionally and efficiently handled a tenancy renewal for me - it was a great service and Niema was a pleasure to work with.
Chris · 13 July 2023
Agent replied · 6 February 2025
Hi Chris,Thank you for taking the time to leave this review. We're so pleased to hear how Niema was able to offer such an efficient service! Wishing you all the best, and please do get in touch if there's anything else we can support with you.
★★★★★ 5/5
TrustpilotHad such a great experience with Chestertons, helpful, friendly and knowledgable staff.
Had such a great experience with Chestertons! All the staff so were knowledgable and helpful. Myha Reid, who was the main agent I was speaking with was super friendly and so helpful. I was sent a video tour of the property after the viewing which was great to look back.Also, every time I called the office, they knew the phone number and addressed me by name straight away which I thought was a great touch! By far one of the best agencies I have used.
Olivia · 28 November 2022
Agent replied · 6 February 2025
Thank you for your review Olivia, what glowing feedback for Myha and the team! Should you need any further assistance, you know where we are. Best wishes!
★★★★★ 5/5
TrustpilotFriendly and helpful!
My partner and I moved to our first apartment with the help of Chesterton Barnes.The team is really friendly, very easy to contact them and always try to help.A big thanks to Kate from Chesterton Barnes.
Victoria · 16 June 2022
Agent replied · 6 February 2025
Thanks for the 5 star review!
★★★★★ 5/5
TrustpilotAmazing Sales Person Kerl Thank you so much.
I would like thank you to Kerl .He was result oriented and friendly customer care Sales Agent . He was always helpful.Highly Recommend . He may find what you looking for immediately.
Ilker · 25 November 2022
Agent replied · 6 February 2025
Hi Ilker,it's great to hear how Kerl was able to offer such amazing customer care and helped you find what you were looking for. We wish you all the best, and thank you for leaving this review!
★★★★★ 5/5
TrustpilotThe service from Chestertons is just…
The service from Chestertons is just outstanding. We always get quick response whenever we need. Martins Purlicis is just a responsible guy and reliable. I m very satisfied with the service .
Joel · 24 November 2022
Agent replied · 6 February 2025
We're glad to hear that Martin and the team were able to provide an outstanding service! Wishing you all the best, and please don't hesitate to get in touch if you need anything else from us.
★★★★★ 5/5
GoogleRojda Kilic was amazing in helping us move to a new apartment, secure the deal and negotiations with the landlord. Thank you so much for going out if your way even when on holiday to answer any questions/concerns we had.. it was a great pleasure working with you!!!
Faith · 25 October 2019
Agent replied · 23 October 2024
Thank you Faith, glad to hear our team going the extra mile made a difference for you!
★★★★★ 5/5
GoogleI couldn't be happier with the service my wife and I received from Natalie at Madley. She found us the perfect flat, walked us through the entire process from start to finish, and made the whole experience easy and stress-free. I wouldn't hesitate to recommend Natalie to anyone.
Jason · 25 October 2019
Agent replied · 23 October 2024
Thank you Jason! We are really pleased to hear that we delivered a stress free process.
★★★★★ 5/5
TrustpilotProfessional and friendly!
Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.
Emily · 1 September 2023
Agent replied · 6 February 2025
Dear Emily,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matt and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleWe had a great experience working with Grace Chaplin, who was very responsive and friendly, and are happily settling into our new home.
Simon · 24 September 2025
Agent replied · 22 October 2025
Thank you, Simon! We're thrilled to hear about your positive experience with Grace. It's wonderful to know you're settling into your new home. If you need anything else, don't hesitate to reach out!
★★★★★ 2/5
TrustpilotAs a Landlord we find that more than…
As a Landlord we find that more than once they have paid rent owed to us to another persons account. Instead of instantly just paying us the outstanding money owed to us, they tell us they need to talk to the person whose account the wrongly credited. This should not be relevant to us. This is their error and they need to sort it immediately.As we pay a management fee, we should be able to expect a professional service. Disappointing and inconvenient!
Diana · 22 November 2024
★★★★★ 5/5
TrustpilotVery professional service with a sense…
Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!
Martha · 23 September 2023
Agent replied · 6 February 2025
Hi Martha, congratulations on the sale of your property! We're happy to hear Emlyn and Leon made the experience a positive one. Should you need any future help, please do get in touch. Best wishes!
★★★★★ 5/5
GoogleRojda Kilic support was brilliant. From viewing of the apartment, to contracting, orchestrating all necessary stuff (utilities, furnishing, and much more). Very insightful counsel, always relevant and customer focused, all encompassing and not a single ball dropped. I can recommend Madley most definitely because of Rojda Kilic.
Michel · 10 February 2020
Agent replied · 8 February 2025
Thank you Michel!
★★★★★ 5/5
TrustpilotProfessional and efficient
Niema was professional, efficient and communicated well. Made the process very straightforward from our perspective. Thanks Niema.
Adam · 18 January 2024
Agent replied · 9 February 2025
Hi Adam, thank for taking the time to leave a review for Niema. Should you need anything further, please feel free to reach out to her and the team. Best wishes!
★★★★★ 5/5
GoogleHad a great experience with Grace Chaplin. She was very professional and efficient even when dealing with a particularly 'challenging' landlord. Would certainly recommend her.
Stuart · 1 September 2025
Agent replied · 22 October 2025
Thank you, Stuart! We're thrilled to hear about your positive experience with Grace. Her professionalism and efficiency truly make a difference, especially in challenging situations. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotMichell Vasquez - Property Manager
Michell Vasquez (Property Mgr at Chestertons) has done a great job managing my flat. She is very responsive and has liaised effectively with my tenants to resolve a number of unforeseeable maintenance issues that have happened in the last 6 months.
Steph · 24 February 2025
Agent replied · 13 February 2025
Thank you for sharing!
★★★★★ 1/5
TrustpilotNo deposit return after over 2 months
The people who work here couldn't care less that we don't have our deposit back over 2 months after moving out of the property. We have had to borrow money to pay our rent at our new property and I have contacted the agency via phone and email at least twice a week since we moved out. They have confirmed there are no deductions to the deposit, but don't have any intention of releasing the money. I would strongly advise you do not use Chestertons if you are considering renting a property, they are unhelpful and completely unresponsive.
Isabel · 1 November 2022
Agent replied · 6 February 2025
Hi Isabel, thank you for providing us with further details so we could investiagte this further. Please be assured we take your comments very seriously. We are sorry about any delays you have experienced from Chestertons’ side and apologise for any inconvenience this has caused you.Having spoken with the property management team who have been handling the matter, I trust you have now received a direct update from a member of the team and the issue is being resolved for you, without any further delays. Should you have any further queries, please let the team know and they will be happy to assist. Wishing you all the best!
★★★★★ 5/5
TrustpilotIt was a wonderful experience to be…
It was a wonderful experience to be helped by Akikur Rahman during my search for a new flat. Very attentive, responsive and really helps that somebody understands what you are looking for. Could not recommend enough!!
Shuhan · 12 May 2022
Agent replied · 6 February 2025
Thank you for the 5 stars!
★★★★★ 5/5
TrustpilotYou're in good and capable hands
Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her
Lord · 18 July 2023
Agent replied · 6 February 2025
Dear Lord Woodington,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotTamara Price was very efficient
Tamara Price was very efficient and pleasant in my search. Knowledgeable of the area and made local cafe recommendations. Thank you!
Zuri · 4 October 2023
Agent replied · 6 February 2025
Thank you for taking the time to leave a review Zuri. You can't beat a cafe recommendation, especially when there's so many great ones to choose from!
★★★★★ 1/5
TrustpilotExtremely poor service
Extremely poor service. When questioned, they were poor to respond generally and when they did they were arrogant and dismissive. I engaged their services to manage my flat rental and they changed 5 agents who were supposed to be my point oif contact within the first 6 months. When I decided to change agents I asked for reassurance that they would facilitate a smooth transition. They flatly refused to do so instead stating that they would fulfil their contractual obligations. It has been the most frustrating experience that I have ever had as a Landlord. The whole idea of getting them to manage was to reduce my workload and stress yet they caused the exact opposite. If you are a small landlord, they are not interested as they are a big corporate, despite their empty reassurances otherwise. Avoid Chestertons at all costs for managing your property as it seems that ther is high staff turnover so continuity will be poor.
GD · 25 October 2022
Agent replied · 6 February 2025
Hello, thanks so much for your feedback. We are very sorry to hear how dissatisfied you are and would like to investigate as quickly as possible. In order to do so, we just need some more details from you please respond tothe Information Request which will follow shortly. Rest assured, as soon as we have this information we’ll endeavour to find a solution.----Update:Hi GD, thanks again for leaving this review - we take client dissatisfaction very seriously and are keen to investigate. Since our previous correspondence, we still haven’t received the details we require in order to escalate your complaint. If you would still like us to look into this please respond to the Information Request we sent a week ago. Best wishes, Alf
★★★★★ 1/5
TrustpilotTerrible experience with Chestertons Fulham…
Terrible experience with on-going property relationship with Chestertons Fulham, please avoid carrying business with this branch.Before signing a rental contract, the staff was always helpful, smiley and responsive. After signing the contract, I have been switched to a huge void, a non-responsive department that does not answer the phone (I tried calling 5 times and leaving my phone number), usually responds emails in 3 business days, and does not solve anything for tenants. In my first day of tenancy, there were 3 contractors renovating the fllor in the kitchen and I was not able to move in on my first day. It has been 4 weeks since I found out that the washing machine is completely out of service (they did not check that before securing the contract, of course), and basically there is no resolution so far. Again, please avoid this company/branch.
Antonio · 21 October 2022
Agent replied · 6 February 2025
Hello, we are sorry to hear you are not happy with your experience. In order for us to investigate this internally please can you provide us with some additional information. You should receive an email shortly from Trustpilot requesting this. Thank you
★★★★★ 5/5
TrustpilotChestertons service
I’m letting my property through Chestertons. And Xiaoyi has been very helpful and responsive with helping managing my property.
Aurora · 16 November 2023
Agent replied · 6 February 2025
It's an absolute pleasure managing your property, thank you for sharing your experience with Xiaoyi. Wishing you all the best!
★★★★★ 5/5
TrustpilotMax West was extremely helpful
Max West was extremely helpful, friendly and efficient. Thank you
Giuseppe · 24 May 2024
Agent replied · 6 February 2025
Hi Giuseppe,Thank you for writing a great review. Its great to hear how helpful and efficient Max was.We appreciate your support.Kind regardsChestertons
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