Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNatalie is really professional person. I hade really good experience eith her and i like that she keep informing me about the progressrhat i was all the time up to date with all the progress. I am person when something goes good with cooperated company i will continue cooperating with it and because of her I will continue using Madley Propery agencyin the future.
Ales · 25 October 2019
Agent replied · 23 October 2024
Thank you for the great feedback Ales! We are really pleased to hear you were impressed with our service and will be using us again in the future.
★★★★★ 5/5
TrustpilotGreat expertise & helpful staff
They have helped us all the way through the process of renting out a property for the first time. Tenants were found quickly. We had lots of questions and they were always happy to answer them.
AERO · 11 November 2023
Agent replied · 6 February 2025
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. We are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotXiaoyi is an excellent property…
Xiaoyi is an excellent property manager, I stayed already two years in my property and she is very helpful when an issue occurs.
Louise · 29 July 2024
Agent replied · 6 February 2025
Hi Louis, thank you for the kind words and sharing your experience with Xiaoyi. We are so glad she was very helpful when issues occurred. If you require any further assistance, we will be happy to help.
★★★★★ 4/5
TrustpilotI can’t recommend Imogen enough
I can’t recommend Imogen enough. She’s an absolutely brilliant property manager - efficient and professional and lovely to deal with, and she always goes the extra mile. Thank you so much Imogen. Really appreciate all your work.
Christine · 15 October 2023
Agent replied · 6 February 2025
What a glowing review for Imogen, thank you for sharing your experience with us! Please do not hesitate to let her or the team know if you need anything further. Best wishes!
★★★★★ 5/5
TrustpilotNishaad was so helpful in helping me…
Nishaad was so helpful in helping me and my flatmate find a place in such a short amount of time, especially because we didn’t live in the UK at the time. He was really professional and kind. Would for sure recommend him to others if they’re trying to find a place!! Thanks again Nishaad!
Taylor · 14 February 2022
Agent replied · 6 February 2025
We are so pleased to hear! Thank you Taylor.
★★★★★ 5/5
TrustpilotHelpful and Responsive
When my tenancy came up for renewal Zosia was extremely helpful, professional and responsive. They helped me to negotiate an eleven month renewal, as opposed to the usual twelve months, and assisted with arranging a compromise on the rent increase. Thansk you very much
J · 28 March 2023
Agent replied · 6 February 2025
Thank you for taking the time to inform us of the positive experience you have recently had with our renewals team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. We wish you all the best.
★★★★★ 5/5
TrustpilotCatherine Whaley is a wonderful…
Catherine Whaley is a wonderful property manager who is always response really quickly.It is really good experience to be with her for one year.
Sue · 8 July 2024
Agent replied · 6 February 2025
Hi Sue, thank you for taking the time to write a great review. We are so glad Catherine was always responsive and made it a good experience. We wish you all the best!
★★★★★ 5/5
TrustpilotAbove and Beyond: Chestertons Team in Fulham
I've just renewed my rental contract for another two years with a property managed by Chestertons in Fulham, and honestly, I couldn't be happier with the team I'm working with. Over the past two years, Emma, Ana, Anna, Nieme, and the rest of the crew have provided nothing short of excellent service. Communication with the tenants and the landlord has been smooth, responsive, and supportive overall.I've recommended them to my friends multiple times already. If you're looking for a professional agency, just give them a call :)
Bassem · 3 February 2024
Agent replied · 9 February 2025
Hi there, congratulations on renewing your contract with us and for leaving a kind review for our Property Management team - they'll be delighted to read this! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best for 2024!
★★★★★ 5/5
TrustpilotA helpful hand in a crazy renting market
Stav is amazing! He was so helpful in finding my partner and I our new flat. He was very easy to contact and communicate with. I felt like he went above and beyond any other agent I had met with. I would absolutely recommend him to anyone who was looking for a new home.
Heather · 9 February 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotCatherine is my Senior Property Manager…
Catherine is my Senior Property Manager and I can honestly say, she is the best person I have ever worked with.
Jane · 27 August 2024
Agent replied · 6 February 2025
Hi Jane, thank you for taking the time to write a great review. We appreciate the kind words and support. Wishing you all the best.
★★★★★ 5/5
TrustpilotI recently called Chestertons and had…
I recently called Chestertons and had the pleasure of speaking with Millie Brandon. I had lots of questions about first time renting and Millie was so helpful and patient. After our call I was left feeling excited about my first rental (hopefully in the near future)! Thank you again, Millie!
Rose · 17 August 2022
Agent replied · 6 February 2025
Thank you for your review we are so pleased to hear!
★★★★★ 5/5
TrustpilotHow Estate Agenting should be!
Lizzie Cole went above and beyond with customer service. Answered every question, sometimes before I thought to ask, and her knowledge of the local property market plus her sensitivity about handling people meant our whole experience with Chestertons was stress-free.
Bernadette · 19 July 2023
Agent replied · 6 February 2025
Thank you very much for taking the time to leave a review for Lizzie!
★★★★★ 5/5
TrustpilotGood experience
Good experience, quick to sort out any issues for me. Shout out to Conor Bunn for his quick responses. Would recommend.
Conor · 24 August 2024
Agent replied · 6 February 2025
Hi Conor, thank you for the great review. We are so glad Conor was quick with his responses and sorting out any issues. Thank you for the recommendation, if you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotWe started a new tenancy with JP
We started a new tenancy with JP. We received very good service , making our move a smooth process from start to finish. Suzan Sahil was consistently helpful throughout and very prompt with all emails and concerns.Would highly recommend!
Sophie · 11 August 2023
Agent replied · 6 February 2025
Dear Sophie,Thank you for your 5* review of the recent service you received from our Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotAlways on hand to advise
The company is excellent at keeping me, as a Landlord, informed. Natasha Evans has been very helpful in sorting out any issues.
Elaine · 2 August 2024
Agent replied · 6 February 2025
Thank you so much for the review, we'll be sure to share this with Natasha. All the best
★★★★★ 5/5
TrustpilotMy agent
My agent, Leusa Ellis was fantastic. Chestertons is professional and trustworthy
Balu · 17 January 2025
Agent replied · 14 February 2025
Hi Balu, thank you for the great review. We appreciate the positive feedback and wish you all the best.
★★★★★ 5/5
TrustpilotRichie has been very helpful and…
Richie has been very helpful and reliable, and very nice to deal with:)
Carmen · 20 December 2024
Agent replied · 13 February 2025
Hi Carmen, thank you for the positive feedback. We are so glad Richie was helpful and reliable. We appreciate the support and wish you all the best.
★★★★★ 5/5
GoogleMadley is the best agency I have come across. I was looking at a property for the first time in the UK that day and the lady called Carmen was very welcoming and greeted me quickly to help me book a viewing that afternoon. The property was …
Qinyue · 15 October 2022
Agent replied · 23 October 2024
Thank you so much for your kind words. Carmen work's very hard and we are so pleased you had a great experience getting your first home in London!
★★★★★ 5/5
TrustpilotThanks very much Suzan
I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.
Mr · 19 October 2023
Agent replied · 6 February 2025
Dear Mr Pitts,Your feedback is very much appreciated, thank you, Suzan will be thrilled. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
★★★★★ 5/5
TrustpilotThe agent was really friendly and could…
The agent was really friendly and could immediately help me
TennantX · 21 May 2026
Agent replied · 25 May 2026
We're thrilled to hear about your positive experience with our team! Providing friendly and helpful service is our priority, and we’re glad we could assist you. Thank you for the great feedback!
★★★★★ 5/5
TrustpilotGood service and pro active
Although I didn't rent a property through them in the end, Rosie was very attentive. She worked harder than she needed to and made time to show me around plenty of potential properties at short notice.
Tom · 17 October 2023
Agent replied · 6 February 2025
Hi Tom, thank you for taking the time to leave a review for Rosie. If you need any help finding a property in the future, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotBig shoutout to Amanda Goodman and…
Big shoutout to Amanda Goodman and Synika Regis-Jackson!
Emma · 24 February 2025
Agent replied · 13 February 2025
We are so pleased to hear this! Thank you for sharing.
★★★★★ 5/5
GoogleCaroline Santander is very personable and professional. She took time with me on the phone and gave me the best market advice which gave me confidence about buying again after selling my property. Highly recommend her and a credit to her company! Better than other agents I’ve dealt with in the area. Michelle xPositiveResponsiveness, Professionalism
Michelle · 24 October 2021
Agent replied · 23 October 2024
Thank you for the great review Michelle!
★★★★★ 5/5
TrustpilotI think my agency is a very good…
I think my agency is a very good agency, they are very active to give me a lot of feedback and suggestions on rent, and my agent Mr. Martins is very responsible, I like this agency!
Ziyu · 12 October 2023
Agent replied · 6 February 2025
Thank you so much for taking the time to leave us a review. Have a wonderful weekend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
