Chestertons Surrey Quays reviews in Southwark

★★★★★ 5/5

Trustpilot

Excellent experience with Leusa

Leusa helped me find and move into my flat over the past 3 months. She has been the most lovely and caring agent I have worked with. It wasn’t a straightforward process as there was “competition” for the property I wanted to rent, but she communicated very well, during the offer process, and thereafter. Always available, answering questions fast, iterating with the landlord on my questions, but above all, I really felt she was transparent with me throughout the process and never tried to push me in any unreasonable way. Very happy to have met her!

Filitsa · 5 June 2024

★★★★★ 5/5

Trustpilot

Since taking over as my property…

Since taking over as my property manager Isaiah Samuels has been responsive and willing to work with me on any issues that arise. He is professional in his communication.

Chloe · 23 July 2024

★★★★★ 5/5

Trustpilot

Dawn Cunningham is a superstar

Dawn Cunningham is a superstar. She found us a stunning place and organized everything perfectly for us to move in within a week!

Siri · 25 October 2024

★★★★★ 5/5

Trustpilot

Thank you Ioana!

I contacted Ioana before our move-in into a Chestertons property and had a great experience, she was very kind and helpful.

Luca · 14 April 2026

★★★★★ 5/5

Trustpilot

Roni Bathaei was exceptional:)

Thanks so much to Roni we were able to secure our first apartment in Belsize Park in a really competitive rental market this year. Roni has been super patient, responsive and supportive throughout the process and went above and beyond to make things happen under a pretty pressing timeline. Thank you so much again Roni!

Hazel · 7 September 2022

★★★★★ 5/5

Trustpilot

Leusa Ellis

Leusa is very helpful in finding me a good appartment in Pimlico .She is helpful patient and understands what I need.The whole experience is very smooth and fast. I really appreciate that

Yihan · 20 May 2024

★★★★★ 5/5

Trustpilot

Landlord rental renewal

Niema Latif at Chesterton Renewals has been a wonderful contact for me to deal with. She has been extremely helpful and supportive throughout the rental renewal process.I really appreciate all of her help.

Karen · 29 April 2024

★★★★★ 5/5

Trustpilot

Kerl Ellie was very helpful with every issue

I recently used chestertons and while there were many issues along the way, the issues were solved, and Kerl Elie was always available to help me, even over the weekend. I would recommend Chestertons to anyone trying to rent a flat!

Pedro · 7 November 2023

★★★★★ 1/5

Trustpilot

Chestertons have been bombarding me…

Chestertons have been bombarding me with junk mail which are just full of the typical nonsense such as "Your property is particularly sought after""Chesterton has a list of buyers"Which is nonsense as (without going into reasons) our home is not at all sought after.Told them to stop sending us junk but they don't stop, hence the review.

Robert · 25 May 2022

★★★★★ 5/5

Google

Natalie was able to understand what my colleague and I wanted from the start of our property search. She was able to recommend another property after the original one we wanted had already been let. Which turned out to be the one! She made the process so easy and checked in with us to make sure we were getting everything we needed when the process was passed onto another agent.

Hannah · 23 February 2019

★★★★★ 5/5

Trustpilot

Sharon Chattalis was very helpful

Sharon Chattalis was very helpful, and patient along the way. Instructions are clear, and letting everyone know what happens next and expectations! Highly recommended for everyone to use their services.

Charley · 18 June 2024

★★★★★ 5/5

Trustpilot

Tamara has been an enormous help when…

Tamara has been an enormous help when renegotiating my tenancy, informing me of the recommended rental price and ensuring I am fully aware of all my options. Very efficient.

Penelope · 3 July 2024

★★★★★ 1/5

Trustpilot

Paid Rent and Deposit, Denied Access to Property

I had a very disappointing and stressful experience with Chestertons and would strongly caution others to be careful.

Nihat · 1 May 2026

★★★★★ 5/5

Trustpilot

Tamara Price was really helpful in…

Tamara Price was really helpful in guiding us on the perfect application for a rental. We are new to the UK rental market, and we really appreciated all the help in giving context and advice for us to find a place to live!

Claudia · 7 September 2023

★★★★★ 5/5

Trustpilot

Kind and helpful staff

Mitch at Chestertons in the lettings department was wonderful to speak with this morning, very knowledgeable and super helpful with my queries. He had a lot of patience and was a joy to speak with. Thank you Mitch!

Alice · 3 January 2024

★★★★★ 5/5

Trustpilot

Property Managing Agent

I’ve had a really positive experience working with Shanze my new managing agent, particularly during a recent tenant changeover which could have been quite stressful. From the outset, she handled everything efficiently and professionally, keeping me informed and ensuring that any issues were resolved quickly and smoothly.

Flavio · 22 May 2026

★★★★★ 5/5

Google

Natalie was able to understand what my colleague and I wanted from the start of our property search. She was able to recommend another property after the original one we wanted had already been let. Which turned out to be the one! She made the process so easy and checked in with us to make sure we were getting everything we needed when the process was passed onto another agent.

Hannah · 25 October 2018

★★★★★ 5/5

Trustpilot

I had the pleasure of having Madi from…

I had the pleasure of having Madi from the Fulham branch assist me with finding a new home. She was outstanding from start to finish. I am so thankful to her for helping making a stressful situation so much better. She is professional, helpful, friendly and goes above and beyond her job role. Thank you Madi!

Nicci · 7 June 2022

★★★★★ 5/5

Trustpilot

Wonderful care and customer service!

Sharon Chattalis has been nothing short of wonderful in handling our lease swap, from prompt communication, to clearly outlining next steps and negotiating with the landlord. The process felt quick and stress free thanks to her care and dedication to finding the best solution for all parties.

Amy · 5 May 2023

★★★★★ 3/5

Trustpilot

Mixed experience

My experience with Chestertons has been mixed. The people I spoke with has been friendly, however the communication could be greatly improved.I constantly had to chase for information for moving in, I didn't receive any information at all about the scheduled time for check-in to the apartment, no information about how to register for concierge, gym, etc. Another thing, which was surprising to learn, is that I will be dealing with the landlord directly instead of Chestertons - I was never informed of this throughout the process and only learnt this on the move-in day..

Daniel · 28 April 2024

★★★★★ 5/5

Trustpilot

Thank you Ellina!

Ellina was so lovely and helpful, she kept pushing to get us the flat we wanted and didn’t pressure us into accepting anything we weren’t happy with. This was a much more positive experience than I’ve had with estate agents in the past and now we have an amazing flat we can’t wait to move in to!

Daniella · 6 April 2022

★★★★★ 4/5

Trustpilot

With a difficult tenant and an ageing flat

With a difficult tenant and a flat and block which have suffered from neglect, I have greatly benefitted from the work and advice of Shakil. He has responded promptly to an increasing number of issues. He has persevered in getting access to the flat and implementing various maintenance tasks. Pa-Reis has faced similar problems of lack of response from the tenant but is persevering in the efforts to secure a renewal contract. Thank you both.

Neil · 25 July 2024

★★★★★ 5/5

Trustpilot

Thank you Shakil

Shakil has been most attentive and diligent in dealing with a complex situation. I am very grateful for his input and professionalism at all times. Thank you.

Raj · 25 July 2024

★★★★★ 5/5

Trustpilot

New Home!

Olivia Arnell made a typically difficult experience to an organized and efficient one. She showed me the property the same day I emailed her. She was able to answer all my questions and guide me through the whole process and I now have a new home! Thank you Olivia!

LITTA · 16 February 2023