Beals Southsea reviews

★★★★★ 5/5

Trustpilot

Muhammad was helpful and friendly

Muhammad was approachable and friendly. The property I was shown matched my needs. Muhammad took the time to explain things in detail ensuring he had covered all the relevant areas. He gave me time to consider my decision, then followed up with me. I found it reassuring working with Muhammad.

Derek · 18 September 2023

★★★★★ 5/5

Trustpilot

Selling a house

Lucy has been so great. I have been a bit nervous about the process but she has been reassuring at every stage and I’m confident beales will provide the service we need! Professional, friendly and knowledgeable. Really happy with the service so far!

Kate · 20 February 2024

★★★★★ 5/5

Trustpilot

Ms Rebecca Thayre was very supporitve…

Ms Rebecca Thayre was very supporitve and flexible arranging the viewing for me. She's been very helpful with all the procedures and taking care of my business carefully. As a foreigner I've been meeting many obstacles and her kindness is a great help for me. Thanks to her I managed to get my family a home of our dreams.

Adam · 3 November 2022

★★★★★ 5/5

Trustpilot

Jessica Bishop is a star

From the start Beal's were fantastic, always encouraging and eager to help. Jessica Bishop was amazing. From the first phone call to the day we picked up the keys she was there answering any and all questions. She made us feel valued and gave us the opportunity and chance that alot of other places didnt. Great company and Jessica is a true gem. Thank you so much

Kizzie · 25 June 2024

★★★★★ 5/5

Trustpilot

First of all l would like to thank…

First of all l would like to thank Jasmin for the unwavering support she did on my property search for rent she is a diamond indeed. She was so helpful in every step of my successful tenancy. Beals and all your employees you are a company which l recommend to anyone who need five star best services. Continue the good work.

Kudakwashe · 30 September 2024

★★★★★ 1/5

Trustpilot

As a landlord

As a landlord, Beals estate Agents (Now Charters) have been managing 3 properties for me for over 10 years. However, over the last few years, their management fees have increased unreasonably, and more importantly, they have proved inept and incompetent at managing the properties for me to such extent that one by one I have removed my properties from their management. Things like staff not understanding the basics of the rental business, slap-dash responses to emails, and maintenance I've requested they organise never being done. I have raised my issues with senior people in the business, yet nothing changes. I will never use this management company again.

Kevin · 24 September 2025

★★★★★ 5/5

Google

I have been looking for a property to rent and Shelby Cambra has helped me to find my new home. Shelby has been great through the whole process, very helpful and went above and beyond in offering advice of local businesses that could have reasonably priced white goods. I would be happy to recommend Beals Estate Agents and I would use them again.

Al · 26 March 2022

★★★★★ 5/5

Trustpilot

Zoe has been fantastic from start to…

Zoe has been fantastic from start to finish. Every query I had about the property was never too much of an ask with Zoe. Consistent updates, same day responses and high quality professionalism. Deserves a promotion in my opinion 👏

Ally · 6 March 2024

★★★★★ 1/5

Google

Im not a customer, ive never contacted them and never interacted with them up until they stole my personal information (email,phone. Home address) to use for marketing, ignored when i requested a SAR about what information they have held on me, for what purpose ,and how they obtained it. Ignored it beyond the legal deadline , ive also made an offical complaint and thats also been ignored.

Oscar · 19 January 2026

★★★★★ 5/5

Trustpilot

simply the best

we have used Beals for the sale of 3 homes and have received excellent service every time. we would like to give a special thank you to Lucy Watt Lauren and Brettfrom waterloovile who have all been fantastic. Thank you.

Trevor · 27 February 2024

★★★★★ 5/5

Google

Rhian has excellent service, had a few issues with my guarantor along the way but she was always on hand and happy to help! 10/10

Malachi · 8 April 2026

★★★★★ 5/5

Trustpilot

Excellent

to start with the whole process was extremely hard work. then Katie Healey from Beales southampton got involved and personally ensured the smooth transition of the sale. would like to thank Katie and would recommend Beales to anyone wanting to sell or purchase a property.

Matthew · 2 November 2023

★★★★★ 5/5

Trustpilot

We have had Jess Bishop from the…

We have had Jess Bishop from the beginning when she showed us around the rental property we are about to move into. From the start Jess has been brilliant, always super helpful and nothing is ever too much trouble! Highly recommend! Thank you Jess! Sarah & Darren

Sarah · 14 September 2023

★★★★★ 5/5

Trustpilot

Nikola was so amazing and helpful in…

Nikola was so amazing and helpful in helping me secure an apartment.She was very professional, very proactive and very insightful about her job and she made the process very easy .

Stanley · 25 September 2025

★★★★★ 5/5

Trustpilot

A big thank you to Jack from Beals

A big thank you to Jack from Beals, he was a great help and very knowledgeable about the area we were visiting. Made us feel at ease and able to answer any questions that we had - thank you again.

Leanne · 20 February 2024

★★★★★ 1/5

Google

Poor communication, poor service and the most amount of money paid for it … I like to know what’s happening and did say this at the start ,even if there’s nothing to report … Always chasing, emailing and calling and I’m the client . Look around for other estate agents if possible unless unfortunately they’re all the same …. Certainly glad that chapter has finished

Keith · 26 February 2025

★★★★★ 5/5

Trustpilot

We visited Beals for the first time…

We visited Beals for the first time seeking guidance on registering to be notified of properties in the local area. We also received great tips and guidance on viewing, applying, and the process that landlords go through with their properties. Adrian was fantastic and clear with his guidance on this, we were very thankful for the time he gave as it was near the time they closed.

Dan · 21 May 2024

★★★★★ 5/5

Trustpilot

At the heart of the community

We decided to select Beals as they well placed in the area. After meeting Lucy Watts and her team we were sure we had selected the best agents.Lucy was able to professionally demonstrate the process and milestones for selling our property.She and her team were practical and caring in their approach for which we are very grateful, Keep up the good work.

Paul · 14 August 2024

★★★★★ 5/5

Trustpilot

Letting in Southsea

I have just started renting out my property through Beals in Southsea I dealt with Shelby & Jasmin they were both very professional and helped me with every query i hit them with, updated me throughout each stage of the let. Very happy customer who will be using Beals for all my future lets!

Melanie · 26 January 2023

★★★★★ 5/5

Trustpilot

First time buyer from Lucy southsea

Lucy from the Southsea branch was amazing at helping us find our first home. She listened to all our requests and very polite and helpful throughout the search and whole process. For first timers who didn’t know much, she helped out a lot! thank you Lucy!

Egreen · 18 September 2023

★★★★★ 5/5

Google

Very quick and efficient service. Jasmin Warwick is very professional and responded quickly and efficiently. I viewed the property on Saturday, She confirmed back to me on the same day, paid my deposit on Monday. No Stress, she made the process look simpler. Thanks for the referral service as well, without much effort completed the referral. Fantastic. Thank you, Beal’s Southsea.

Anilkumar · 26 March 2022

★★★★★ 2/5

Trustpilot

Overall awful

Overall awful! Do not use to rent your property.At first it all seemed good and Lucy was brilliant and the property was rented with tenants really quickly and if I couldn't get hold of who I needed to talk to she would ensure I received a reply and then would receive contact from the person I needed to talk. Truly fantastic at what she dose! We decided to pay for the silver service and what a waste of money that was.To begin with there was a few problems with the property and Beals contacted me and my husband went and completed the little jobs and on doing this my husband gave the tenants our phone number.If there was a problem my husband would be down within 24 hours to fix.However the weather took a turn and we had a problem with our roof. I was out of the country working and my husband couldn't do the roof.I asked Beals to get me quotes. However they failed and my husband has roofers out within 48hrs to look at the roof.We then when with a company to carry out the roof work.It was over 2 weeks before my tenant received a message for someone to look at the roof. Clearly this is not acceptable.The decision was then made to sell our property due to the stress it was causing.On the tenant moving out of the property there was damage caused.Beals sent an invoice to tenant basically to repaint it and they missed all the other faults with the property.Them being floor boarding missing, holes in the wall, oven being filthy,Burn on the window sill, rubbish being left in the garden, bathroom being filthy, blind being hung back up being covered in mould.I have had no response from beals and have called, emailed and had no response.What makes this worse I can see from the pictures of my claim was only the invoice for painting and none of the other points were being covered.I was awarded £200 that doesn't touch the surface.I am have now written a formal letter and I will take it to the Ombudsman.No one deserves this service please do not use.This has caused stress in my life and it should not of as I paid for a service and Beals failed to provide it!

Anonymous · 11 July 2023

★★★★★ 5/5

Trustpilot

Chelsea has been amazing at taking us…

Chelsea has been amazing at taking us through the rental process for the first time. We viewed an initial property that wasn’t for us, but Chelsea kept trying to find us the perfect property. After many viewings with various letting agencies Beals and Chelsea have been outstanding. We couldn’t be happier to move on to our first property together, thank you Chelsea!

Milly · 2 August 2024

★★★★★ 5/5

Trustpilot

We have just used Beales for the first…

We have just used Beales for the first time to let our property. Joseph Keaton was our agent ,he is very friendly and helpful and gave us good advice, and has kept us informed at every stage, and found us a tenant very quickly.Based on our experience I definitely recommend Beales for the service that they have provided to us .

Karen · 10 March 2022